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  1. #1
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    specialized warranty traditions

    I've got a specialized bike, and the frame cracked so I'm enacting the warranty. Do I have to pay for the bike to be put back together, or should specialized. My bike shop is telling me that it will be 120 bucks to reasemble the bike when the new frame gets here. Is this wierd, or am I just new at destroying frames? I'm just making sure I'm not being lured into an unnecessary financial bog.

  2. #2
    This is bat country.
    Reputation: mtbiker731's Avatar
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    The build charges are normal. They don't pay for the bike to be put back together; they are just supplying a new one.
    If the rig made the rider, I'd be pro...

  3. #3
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    Seeing as I had to pay $50+ to have just a chainstay replaced (3 bolts--uhmmmm, that's really difficult), $120 doesn't sound too bad. It blows that Specialized doesn't pay labor for even the first year.

  4. #4
    Meh.
    Reputation: XSL_WiLL's Avatar
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    You pay to get it put back together. 120 isn't too bad. I don't think I know of any warranties that will pay for labor to have your bike assembled and dissassembled.

  5. #5
    Are you talking to me?
    Reputation: damion's Avatar
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    It depends.

    THat may sound like a big chunk, but understand that is 2-3 huurs of shop time. Are they charging you a flat rate, or pro-rating by the hour? Did you ask what the shop rate is? Did you buy the bike from them?

    THe bike mfg's do not pay the dealer for warranty work.
    gfy

  6. #6
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    that is pretty much standard

    Quote Originally Posted by blackrider
    I've got a specialized bike, and the frame cracked so I'm enacting the warranty. Do I have to pay for the bike to be put back together, or should specialized. My bike shop is telling me that it will be 120 bucks to reasemble the bike when the new frame gets here. Is this wierd, or am I just new at destroying frames? I'm just making sure I'm not being lured into an unnecessary financial bog.
    Bike manufacturers almost never cover shipping and labor under warranty, and most shops don't either. $120 is pretty reasonable for a strip down and build up. We charge $125 if it is not a warranty or not purchased from us. One of our major selling points at The Path is that we do cover shipping and labor on warranty issues as a service to our customers, but it seems that is not the norm.

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