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  1. #1
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    Good job! Specialized Customer Service

    Last night I broke the alloy chain stay on 13 Epic Carbon Evo R. The weld near the crank popped. I was able to ride out on it with no issue. I dropped it off at the shop where I purchased it from (Two Wheel Tango in Canton, Michigan) and Rick told me not to worry about it and he was sorry for the inconvenience.


    This afternoon I get a text from Rick that Specialized is replacing the stays with upgraded carbon version. Pretty sweet deal.
    2014 S-Works Epic WC
    2014 S-Works Crux Disc
    2014 Surly Pugsley

  2. #2
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    Can't beat that!

  3. #3
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    Maybe post this to the warranty thread

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