I just got back my rear shock assembly from my 2012 StumpJumper FSR. It was overdue for an overhaul - the brain platform had become weak and the air sleeve seals were beginning to fail. Anyhow, I dropped it off at my LBS and requested a custom tune, which specialized of course calls the "S" tune, I was pretty excited about that. Today I got a phone call from the LBS that it had come in, so I went in and picked it up, but didn't really inspect it until I got home.
The primary issue is that the surface of the damper body (stanchion), on which the inner seals slide, has been totally butchered by the technician who serviced it at Specialized. It was clearly put into a clamping device of sorts with a sharp edge and recklessly handled. It now has dents/gauges all over the surface of it - bad enough that I suspect it would cause seal issues pretty quickly.
The second issue is purely cosmetic, and if it weren't for the physical damage to the unit I would have just let this slide - but it's just additional evidence of a careless and sloppy job. For whatever reason, the decals on the shock and the brain unit were replaced, but done so pretty carelessly as well. On the shock, the orientation is off by 90º so the labeling on it doesn't correspond to the components of the shock it's intended to, and the technician even made a note of that on the service report - yet he was too lazy to fix it. On the brain itself, it was put on crookedly so that a portion of the adhesive on the back is hanging off the top of it. That's just going to collect dirt and ultimately cause it to flap all over the place, at which point I would just end up taking it off. It reminds me of a Jeep I had that had bodywork performed at Maaco ("uh-oh! better get Maaco!"). They painted right over the weatherstripping and plastic moulding, and reinstalled the "JEEP" emblem crooked by about 10 degrees. Thing is, that was Maaco, everybody knows they do crappy work - but that's also what you pay for. Specialized, on the other hand, is supposed to be (yeah - I know this is opening a door for a lot of ridicule - I can handle it ) a superior product... it certainly is priced as such!
Again - I really wouldn't have cared abut the stupid decals if it weren't for the real issue, but all of this combined makes me wonder just who they have working at the big S service center in Salt Lake City...
I'm taking it back to my LBS tomorrow to get it taken care of, but it's irritating to have to wait 3 weeks to get a proprietary part serviced, only to have it come back in overall worse shape than it was before.
Anyway - here's a couple photos of the damage. It doesn't look that bad in the photos, but you can easily feel the sharp edges and fact is, it wasn't there before.
Mtbr's 2016 Winter Biking GearReviews and Roundups
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