Results 1 to 48 of 48
  1. #1
    mtbr member
    Reputation: Tom S's Avatar
    Join Date
    Aug 2006
    Posts
    37

    Lifetime frame warranty does not cover rear triangle?

    My 2006 SX Trail chainstay finally broke, in the same location as every other 2006 SX Trail. (See here, here, or here for other examples). It actually hit the ground and pole-vaulted the rear end up, but I thankfully I rode it out thinking I had just somehow not noticed a ridiculously large rock in the trail. I pulled over because it was twisted back against my disc brake, making a terrible screeching noise and scoring the rotor in the process.



    As it turns out, the Specialized Lifetime Frame Warranty doesn't actually cover the rear half of the frame, nor any of the suspension attachment points on the frame.

    Specialized warrants to the original owner for the lifetime of the original owner of each new Specialized bicycle or frameset that the bicycle frame or frameset when new is free of defective materials and workmanship. The lifetime Limited Warranty is conditioned upon the bicycle being operated under normal conditions and use, and properly maintained. This Limited Warranty does not apply to paint/finish or components attached to the bicycle/frameset such as front forks, wheels, drive train, brakes, seat post, handlebar and stem, or any suspension related parts or components. Paint/finish, components attached to the bicycle/frameset such as front forks, wheels, drive train, brakes, seat post, handlebar and stem, or any suspension related parts or components are covered under the limited one (1) year warranty. This Limited Warranty is void if the bicycle or frameset was not purchased new or not properly assembled by an authorized Specialized dealer.
    Apparently, the chain stays and seat stays are covered under the 1 year limited warranty and therefore not considered part of the frameset. As such, no warranty help for me. Seems like a huge stretch to me to exclude half of the frame from the lifetime frame warranty.

    At the moment, I'm a bit embarrassed to have bought into the lifetime frame warranty line and having paid for two brand new Specialized bikes.

    So just what does my lifetime warranty cover now that my 1 year warranty is up?

  2. #2
    mtbr member
    Reputation: usernamehere's Avatar
    Join Date
    Mar 2009
    Posts
    107
    That sucks balz
    I was "lucky" my rear triangle on 08 Pitch failed 3 days away from 1 year since ive owned it. Spec did replace it, but now rear triangle is black and frame is yellow...
    lifetime shmifetime......
    It sounds good when the salesman mentions lifetime warr, but they never get into details.
    See if they give you a break on a new rear triangle and then sell the dam thing

  3. #3
    Ben-Jammin
    Reputation: CasteelG's Avatar
    Join Date
    Sep 2009
    Posts
    654
    You would have been out of luck with most other manufacturers as well.

    You should be able to get a replacement frame or rear stay/triangle for cheap through the crash replacement program.

  4. #4
    Trying not to kill myself
    Reputation: gabe23's Avatar
    Join Date
    Aug 2010
    Posts
    391
    Quote Originally Posted by CasteelG
    You would have been out of luck with most other manufacturers as well.
    Yep, Gary Fisher was one of the few large brands that offered a lifetime warranty on the entire frame (insert joke about all the broken frames here), but that went away when Trek fully assimilated them for 2011. I believe the Trek warranty on rear triangles is two years.

  5. #5
    waiting for a piece (.45)
    Reputation: SpecialWarr's Avatar
    Join Date
    Oct 2009
    Posts
    403
    Quote Originally Posted by Tom S
    My 2006 SX Trail chainstay finally broke, in the same location as every other 2006 SX Trail. (See here, here, or here for other examples). It actually hit the ground and pole-vaulted the rear end up, but I thankfully I rode it out thinking I had just somehow not noticed a ridiculously large rock in the trail. I pulled over because it was twisted back against my disc brake, making a terrible screeching noise and scoring the rotor in the process.



    As it turns out, the Specialized Lifetime Frame Warranty doesn't actually cover the rear half of the frame, nor any of the suspension attachment points on the frame.



    Apparently, the chain stays and seat stays are covered under the 1 year limited warranty and therefore not considered part of the frameset. As such, no warranty help for me. Seems like a huge stretch to me to exclude half of the frame from the lifetime frame warranty.

    At the moment, I'm a bit embarrassed to have bought into the lifetime frame warranty line and having paid for two brand new Specialized bikes.

    So just what does my lifetime warranty cover now that my 1 year warranty is up?



    Answer: It covers manufacturing defects in the front triangle..... if EVER it breaks not due to a fall, car accident, driving into your garage with it on your roof-top bike rack and any other kind of ab/normal abuse AND you have the receipt for it.... it should be warranteeeedd... but this is not a definitive list, nor does it specifically apply to countries outside of the continental USA who may or may not have their own warranty periods..... or just read the rest of the literature that comes with every bike made by Specialized for the details..... That's it.

  6. #6
    mtbr member
    Reputation: Tillers_Rule's Avatar
    Join Date
    Sep 2004
    Posts
    561
    Well, maybe I'm missing something in the warranty description, but I don't see where the rear triangle is excluded. And since the brake is at a weld, I would try and get it fixed.

  7. #7
    namagomi
    Reputation: electrik's Avatar
    Join Date
    Oct 2009
    Posts
    2,884
    Quote Originally Posted by CasteelG
    You would have been out of luck with most other manufacturers as well.

    You should be able to get a replacement frame or rear stay/triangle for cheap through the crash replacement program.
    Trek will replace your rear-triangle if it fails.

  8. #8
    mtbr member
    Reputation: mlx john's Avatar
    Join Date
    Mar 2010
    Posts
    746
    LIMITED ONE (1) YEAR WARRANTY ON SUSPENSION ATTACHMENTS AND SUSPENSION RELATED EQUIPMENT
    Specialized warrants to the original owner of each new Specialized bicycle or frameset that the suspension attachment points, and suspension related equipment (including pivot points, bushings, shock units, front suspension forks, chain stays and seat stays, shock links, fasteners) when new are free of defective materials or workmanship.

    Trek rear seat/chain stays: 2 years.

  9. #9
    mtbr member
    Reputation:
    Join Date
    May 2007
    Posts
    367
    I would think most people know this.
    At least the ones with half a brain that check all aspects of a bike before purchasing.
    I bought my Epic in full knowledge of the Spec warranty.
    LS

  10. #10
    mtbr member
    Reputation:
    Join Date
    Aug 2010
    Posts
    195
    Quote Originally Posted by Lickety Split
    I would think most people know this.
    At least the ones with half a brain that check all aspects of a bike before purchasing.
    I bought my Epic in full knowledge of the Spec warranty.
    LS
    No. Not most, more like only a few! The LBS knows it but they don't tell you. All they talk about is the Lifetime Warranty on the frame and one year on the components! I became aware of this recently because a friend broke his S-Work bike, and told me about Specialized Faux Lifetime Warranty on the frame. The rear triangle isn't a frame!

    Haha, they don't even give you the manual until you buy the bike. And even if I decided to look over the legal terms, I wouldn't have a clue of a bike's anatomy. If you asked me two months ago what a chainstay, seatstay, or saddle, I would have been lost. Tha's the same with the average owner. Most people don't even work on their own bike, why do they care to know.

    At the moment, I'm a bit embarrassed to have bought into the lifetime frame warranty line and having paid for two brand new Specialized bikes.
    Don't feel bad, I got sucked too. My wife and I bought new bikes two months ago instead of going used because of the Faux Lifetime Warranty! If I knew earlier, I would have bought a bike thru REI instead. REI has a 100% satisfaction guaranteed and I have seen the **** they take back. Shoes worn to the sole! Really? Shirts that got faded! WTF! (These are the stuff I see at their used gear sale!)

    The only REAL Lifetime Warranty I trust will be tools!

  11. #11
    Trying not to kill myself
    Reputation: gabe23's Avatar
    Join Date
    Aug 2010
    Posts
    391
    Quote Originally Posted by electrik
    Trek will replace your rear-triangle if it fails.
    Maybe in the past they would, but the current lifetime frame warranty does not apply to swing arms on full suspension bikes:

    http://www.trekbikes.com/us/en/suppo...ited_warranty/

  12. #12
    mtbr member
    Reputation: skiahh's Avatar
    Join Date
    Dec 2003
    Posts
    3,561
    Maybe Specialized ought to rename the seat stays and chain stays to upper bars and lower bars (or something like that) to better clarify that they are parts of the 4-bar suspension system and not frame components like seat stays and chain stays are traditionally considered?

  13. #13
    namagomi
    Reputation: electrik's Avatar
    Join Date
    Oct 2009
    Posts
    2,884
    Quote Originally Posted by gabe23
    Maybe in the past they would, but the current lifetime frame warranty does not apply to swing arms on full suspension bikes:

    http://www.trekbikes.com/us/en/suppo...ited_warranty/
    Boy that says a lot about the faith specialized have in their products now.

    I know people who have gotten the replaced, but perhaps that was because they were older frames. So remember to check the warranty which came with your bicycle, not the revised one on specialized website.

  14. #14
    mtbr member
    Reputation:
    Join Date
    Jul 2008
    Posts
    101
    I would bring the bike in to the LBS you got it from and see what they can do.
    A friend of mine had his rear triangle break on his '08 Enduro a few months ago and got it fixed for free. Spesh sent a new one to the LBS and they put it on from frame.
    '08 Stumpy
    '10 Enduro
    '11 Transition TR250

  15. #15
    mtbr member
    Reputation:
    Join Date
    Jan 2009
    Posts
    120
    What happens if they discontinue your rear triangle, are you sol?

    Are there any companys out there that still warranty their rear triangle?

  16. #16
    namagomi
    Reputation: electrik's Avatar
    Join Date
    Oct 2009
    Posts
    2,884
    Quote Originally Posted by Lickety Split
    I would think most people know this.
    At least the ones with half a brain that check all aspects of a bike before purchasing.
    I bought my Epic in full knowledge of the Spec warranty.
    LS
    You'd be wrong, I have seen a lot of broken chainstays... two the season amongst a group... I always thought specialized or trek took care of them properly - silly me.

    I should ask what happened.

  17. #17
    On wuss patrol
    Reputation: Glide the Clyde's Avatar
    Join Date
    Nov 2009
    Posts
    4,888
    @ electrik -- the warranty info in your quote is the Trek warranty, not Speshy. Let's try to keep the misinformation straight. BTW, my printed warranty and the warranty info on Speshy's site are the same. I knew both before I bought the bike.

    @ cbatenga -- Wouldn't you still be SOL with a lifetime warranty once they discontinue building or stocking frame parts? All the lifetime warranty means is they will replace it with something current that is comparable or sometimes better. And yes, replacing a rear triangle on an out-of-production frame may mean buying an entire updated frame with a crash replacement discount or going with another brand at whatever market price is in effect.

    @ ash -- he already did that. He described it in another post in this forum.

    Way I see it, the bikes we ride are designed for extreme use and some people use them for that intended purpose in varying degrees over varying time frames. It doesn't mean they are bullet proof and will not break under their intended use. If the broken part is replaced free under warranty, bonus. If not, buy what you need to keep riding or walk away.
    Sometimes, you need to go fast enough that the trail is a blur to find clarity. -- Wild Bill

  18. #18
    namagomi
    Reputation: electrik's Avatar
    Join Date
    Oct 2009
    Posts
    2,884
    Quote Originally Posted by cbatenga
    What happens if they discontinue your rear triangle, are you sol?

    Are there any companys out there that still warranty their rear triangle?
    Yeah, you are SOL. It happens, there was a post about it a while back - they got into a huge fight and the lawyers almost came out until a deal was reached.


    I would look at places like niner, santacruz... read their warranty.

  19. #19
    namagomi
    Reputation: electrik's Avatar
    Join Date
    Oct 2009
    Posts
    2,884
    Quote Originally Posted by Malibu412
    @ electrik -- the warranty info in your quote is the Trek warranty, not Speshy. Let's try to keep the misinformation straight. BTW, my printed warranty and the warranty info on Speshy's site are the same. I knew both before I bought the bike.

    ...

    Way I see it, the bikes we ride are designed for extreme use and some people use them for that intended purpose in varying degrees over varying time frames. It doesn't mean they are bullet proof and will not break under their intended use. If the broken part is replaced free under warranty, bonus. If not, buy what you need to keep riding or walk away.
    Which warranty am i quoting? Can you please use the reply with quote feature.. it will help to keep things straight. I'm glad you read both warranties before you bought the bicycle...?

    The way I see it, the bicycle should be engineered for it's use and the warranty will reflect the confidence in the engineer's fatigue specifications. If the company looks at the engineers report and says, ok, this bicycle fails on average x years after purchase, we can't afford to cover that part then I think the engineer should go back and redesign the part so it doesn't fail so quickly. There is little guessing in that game, engineering is a science... instead what the corporation does is to take frame components, yes i consider the back of the bicycle part of the frame, and say they're only confident it will last one year... well... geeze, that is a pretty short supported lifespan. Good money in fixing those rear-triangles though.

  20. #20
    Trying not to kill myself
    Reputation: gabe23's Avatar
    Join Date
    Aug 2010
    Posts
    391
    Quote Originally Posted by electrik
    I would look at places like niner, santacruz... read their warranty.
    Those two only have a 2 year warranty. Here's a recent thread that has some, but it's mainly the smaller companies that still do a lifetime on the frame:

    http://forums.mtbr.com/29er-bikes/who-has-lifetime-warranty-642654.html#post7212720

  21. #21
    mtbr member
    Reputation: Tom S's Avatar
    Join Date
    Aug 2006
    Posts
    37
    Even the guys in the bike shop were surprised when the part wasn't covered under the lifetime frame warranty. Apparently Specialized was a bit more generous with the lifetime frame warranty in the past, as two people I've heard from now received chainstay replacements after the 1 year warranty period in the past. After all, I think you'd be hard pressed to find anyone who wouldn't consider the chainstays and seatstays to be part of the frame.

    The replacement part wasn't too expensive. I'm mostly just disappointed that the lifetime frame warranty doesn't actually cover any part of the frame that is likely to break. Even the 'suspension mounting points' are specifically excluded from the warranty, which leaves just a few welds and tubing pieces covered?

  22. #22
    On wuss patrol
    Reputation: Glide the Clyde's Avatar
    Join Date
    Nov 2009
    Posts
    4,888
    Quote Originally Posted by electrik
    Which warranty am i quoting? Can you please use the reply with quote feature.. it will help to keep things straight.
    Perhaps I should have been more clear. I didn't mean to imply you quoted any or all of a manufacturer's warranty. In #13, you posted gabe23's #11 as a quote. In that, he linked the Trek warranty info. You followed that up with, and I quote, "Boy that says a lot about the faith specialized have in their products now." (Bold added for clarity)

    Quote Originally Posted by electrik
    I'm glad you read both warranties before you bought the bicycle...?
    Yes...? Is this hard to understand or is it unusual...?

    Quote Originally Posted by electrik
    The way I see it, the bicycle should be engineered for it's use and the warranty will reflect the confidence in the engineer's fatigue specifications. If the company looks at the engineers report and says, ok, this bicycle fails on average x years after purchase, we can't afford to cover that part then I think the engineer should go back and redesign the part so it doesn't fail so quickly. There is little guessing in that game, engineering is a science... instead what the corporation does is to take frame components, yes i consider the back of the bicycle part of the frame, and say they're only confident it will last one year... well... geeze, that is a pretty short supported lifespan. Good money in fixing those rear-triangles though.
    As long as riding conditions (read: trails) become more extreme and fast, riding styles follow suit, and more people of various weights and abilities enter the sport striving to be DHers on their 4"-6" bikes, how do you propose bike companies stay ahead of the curve and keep the prices from going stratosphere without building something akin to moto-xers with pedals?
    Sometimes, you need to go fast enough that the trail is a blur to find clarity. -- Wild Bill

  23. #23
    the test dummy
    Reputation: insanitylevel9's Avatar
    Join Date
    Sep 2009
    Posts
    3,488
    they say they wont warranty it, but there is a guy i have ridden with who snapped his and they told him they were sending him a new rear end ended up sending him a new frame. its really all about the shop you go to... if its one with a lot of pull you will have better luck
    Quote Originally Posted by craftworks750
    Riding a mtb is like a reset button, 10 mins in and there is nothing else in the world that matters.
    my bikes
    -
    Ben

  24. #24
    namagomi
    Reputation: electrik's Avatar
    Join Date
    Oct 2009
    Posts
    2,884
    Quote Originally Posted by Malibu412
    Perhaps I should have been more clear. I didn't mean to imply you quoted any or all of a manufacturer's warranty. In #13, you posted gabe23's #11 as a quote. In that, he linked the Trek warranty info. You followed that up with, and I quote, "Boy that says a lot about the faith specialized have in their products now." (Bold added for clarity)

    As long as riding conditions (read: trails) become more extreme and fast, riding styles follow suit, and more people of various weights and abilities enter the sport striving to be DHers on their 4"-6" bikes, how do you propose bike companies stay ahead of the curve and keep the prices from going stratosphere without building something akin to moto-xers with pedals?
    Yes, it certainly does say something about specialized because their warranty for those parts is only half as long as trek's.

    Well, lets add in the price of the rear-triangle you'll have to buy after year 2 to the original msrp, then the services to install it, then the time you spend sitting without riding... I'm not sure how much more money it is to make better chain-stays but, the fact that the failure rate is predicted to be so high on the chainstays that they refuse to cover it under warranty is very telling. We should also note that this warranty is not for DH bikes alone instead specialized refuses to warranty after one year everything that has rear-suspension failures...

  25. #25
    namagomi
    Reputation: electrik's Avatar
    Join Date
    Oct 2009
    Posts
    2,884
    Quote Originally Posted by Tom S
    Even the guys in the bike shop were surprised when the part wasn't covered under the lifetime frame warranty. Apparently Specialized was a bit more generous with the lifetime frame warranty in the past, as two people I've heard from now received chainstay replacements after the 1 year warranty period in the past. After all, I think you'd be hard pressed to find anyone who wouldn't consider the chainstays and seatstays to be part of the frame.

    The replacement part wasn't too expensive. I'm mostly just disappointed that the lifetime frame warranty doesn't actually cover any part of the frame that is likely to break. Even the 'suspension mounting points' are specifically excluded from the warranty, which leaves just a few welds and tubing pieces covered?
    Essentially it is basically a useless warranty. Anything that is likely to fail is not going to be covered... why pay more for specialized at that point. They are living off the misconception that the new warranty and replacement programs were as good as the old ones. Eventually this will catch up with the brand.

  26. #26
    mtbr member
    Reputation:
    Join Date
    Jan 2009
    Posts
    120
    This is one of the reason why I bought a stumpjumper HT, the whole frame is covered under warranty.

  27. #27
    mtbr member
    Reputation:
    Join Date
    Mar 2010
    Posts
    551
    Ibis and Turner users who break their parts, any parts, seem to always get much better service than Spesh owners. Hmmm my next bike I'm considering an Ibis.

  28. #28
    mtbr member
    Reputation: V.P.'s Avatar
    Join Date
    Aug 2007
    Posts
    1,704
    I bet specialized can help you out anyway.

  29. #29
    mtbr member
    Reputation:
    Join Date
    Feb 2009
    Posts
    658
    I about bought into the whole lifetime frame (coming from a 98 stumpy HT), the shop that I bought the bike from warned me about the suspension warranty (they couldn't remember if it was 5 yrs or 1).

    Even with that knowledge, it was still the best bike that I could get, and I doubt that I'll break it any time soon. They're still good bikes, but there is no longer a real drive to stay with them over any manufacturer.
    Just another redneck with a bike

  30. #30
    mtbr member
    Reputation:
    Join Date
    Apr 2007
    Posts
    132
    FWIW, I broke the mount for the rear shock on my '02 Enduro Comp FSR (I've read that it was a common point for the frame to crack). Specialized sent me a whole new 2004 Enduro Pro frame, and for $40 my LBS (in CA at the time) swapped over all the components.

    Then, in 2007, the shifter cable and its locating plastic piece that goes under the BB wore a hole through the front edge of the rear triangle and they replaced that for me for free too! They said that they wouldn't cover it a 2nd time, so I've taken precautionary measures to keep that locating plastic piece from rubbing on the pivot anymore.
    I live with Fear everyday. If I ask nicely, she lets me ride.

  31. #31
    namagomi
    Reputation: electrik's Avatar
    Join Date
    Oct 2009
    Posts
    2,884
    Quote Originally Posted by Critter7r
    FWIW, I broke the mount for the rear shock on my '02 Enduro Comp FSR (I've read that it was a common point for the frame to crack). Specialized sent me a whole new 2004 Enduro Pro frame, and for $40 my LBS (in CA at the time) swapped over all the components.

    Then, in 2007, the shifter cable and its locating plastic piece that goes under the BB wore a hole through the front edge of the rear triangle and they replaced that for me for free too! They said that they wouldn't cover it a 2nd time, so I've taken precautionary measures to keep that locating plastic piece from rubbing on the pivot anymore.
    Hmm, well specialized did have to recall the rear-triangles on a bunch of 2010 frames, the ones which had the brain shock on them - because the shock mounts were snapping off. Do you know if the warranty in 2002 included stays and mounting points or if specialized replaced them simply because it was a special case where a recall was issued?

  32. #32
    mtbr member
    Reputation:
    Join Date
    Apr 2007
    Posts
    132
    I do not know. I took the LBS telling me that "the frame has a lifetime warranty" at face value, without looking into whether or not the seat-stays and chain-stays were part of that equation, because really, who would think that they weren't part of the frame?
    I live with Fear everyday. If I ask nicely, she lets me ride.

  33. #33
    Ben-Jammin
    Reputation: CasteelG's Avatar
    Join Date
    Sep 2009
    Posts
    654
    Quote Originally Posted by chauzie
    Ibis and Turner users who break their parts, any parts, seem to always get much better service than Spesh owners. Hmmm my next bike I'm considering an Ibis.
    Yeah, man. I sure was pissed when Specialized replaced my cracked 6 year old Enduro frame with a brand new '09 Specialized Stumpjumper FSR Pro frame free of charge in less than two weeks. They gave me the option of choosing between that and an '09 Enduro SL frame too. I can't believe they were so inconsiderate.

    What HORRIBLE customer service.

    As for OP: Have you even asked about the crash replacement program?

  34. #34
    mtbr member
    Reputation:
    Join Date
    Dec 2005
    Posts
    113
    The right chainstay on my 2006 Stumpjumper FSR S-works broke this spring on the same weld. It was repaired without cost although the shop did make a point of telling me that Specialized was doing me favor they didn't have to.

    I bought it new in 2008, so it broke just over 2 years after the purchase date.

  35. #35
    mtbr member
    Reputation:
    Join Date
    Dec 2005
    Posts
    113
    Quote Originally Posted by insanitylevel9
    they say they wont warranty it, but there is a guy i have ridden with who snapped his and they told him they were sending him a new rear end ended up sending him a new frame. its really all about the shop you go to... if its one with a lot of pull you will have better luck
    I agree, I think the shop can make a big difference.

  36. #36
    mtbr member
    Reputation:
    Join Date
    Aug 2010
    Posts
    195
    Quote Originally Posted by CasteelG
    Yeah, man. I sure was pissed when Specialized replaced my cracked 6 year old Enduro frame with a brand new '09 Specialized Stumpjumper FSR Pro frame free of charge in less than two weeks. They gave me the option of choosing between that and an '09 Enduro SL frame too. I can't believe they were so inconsiderate.

    What HORRIBLE customer service.

    As for OP: Have you even asked about the crash replacement program?
    Good for you! You're lucky you broke the FRONT triangle (aka Frame) and not the rear, which in IMO, is also a FRAME!!!! If you broke the rear like the OP and learned it's won't be warranty, would you say the same thing?

  37. #37
    mtbr member
    Reputation:
    Join Date
    Dec 2005
    Posts
    113
    Quote Originally Posted by SunGuy
    Good for you! You're lucky you broke the FRONT triangle (aka Frame) and not the rear, which in IMO, is also a FRAME!!!! If you broke the rear like the OP and learned it's won't be warranty, would you say the same thing?
    No, it was not the front triangle. It was the chainstay in the rear and they replaced it no charge and I did not specifically ask for waranty.

  38. #38
    mtbr member
    Reputation:
    Join Date
    Aug 2010
    Posts
    195
    Quote Originally Posted by chopper10
    No, it was not the front triangle. It was the chainstay in the rear and they replaced it no charge and I did not specifically ask for waranty.
    So they changed their policy? That's even better. Tell people for years about a lifetime frame and then slowly change the policy to benefit the company!

    Or even worst, it depends on the shop you take it too. So for me to get a part warrantied after the warranty-period, I have to kiss ass to a shop (pay for tune up every year, buy parts at RIP off prices) and then, they can warranty it.

    Awesome! I can tell you my next bike won't be a Specialized!

  39. #39
    On wuss patrol
    Reputation: Glide the Clyde's Avatar
    Join Date
    Nov 2009
    Posts
    4,888
    Quote Originally Posted by SunGuy
    So they changed their policy? That's even better. Tell people for years about a lifetime frame and then slowly change the policy to benefit the company!

    Or even worst, it depends on the shop you take it too. So for me to get a part warrantied after the warranty-period, I have to kiss ass to a shop (pay for tune up every year, buy parts at RIP off prices) and then, they can warranty it.

    Awesome! I can tell you my next bike won't be a Specialized!
    You'll run out of brand options really, really fast.
    Sometimes, you need to go fast enough that the trail is a blur to find clarity. -- Wild Bill

  40. #40
    Ben-Jammin
    Reputation: CasteelG's Avatar
    Join Date
    Sep 2009
    Posts
    654
    Quote Originally Posted by SunGuy
    So they changed their policy? That's even better. Tell people for years about a lifetime frame and then slowly change the policy to benefit the company!

    Or even worst, it depends on the shop you take it too. So for me to get a part warrantied after the warranty-period, I have to kiss ass to a shop (pay for tune up every year, buy parts at RIP off prices) and then, they can warranty it.

    Awesome! I can tell you my next bike won't be a Specialized!
    You are aware that OP would have been in the EXACT SAME situation with 95% of other brands out there, right?

    I'm sure it's Specialized's fault that a salesmen glossed over the finer parts of the lifetime warranty. Or that people don't take the time to research the warranty policy of a company themselves.

    While I was researching/testing bikes earlier this year, I had a salesmen at an LBS that sells Trek tell me they have a lifetime warranty as well. When their warranty is only lifetime for the front triangle on certain bikes. With two years on the rear. On bikes without the ""lifetime" warranty, the duration is 3 years.

    With the crash replacement policy Specialized, and most brands, have when something like this happens (Something breaks and you're out of warranty) you can get a frame or rear triangle for dirt cheap.

    I just love it when people hold Specialized to some sort of higher standard than every other brand out there. Or just plain ignore the fact that other brands and the shops that sell them do the EXACT SAME thing or have very similar policies.

  41. #41
    mtbr member
    Reputation: MTB-fanatic's Avatar
    Join Date
    Mar 2010
    Posts
    99
    Quote Originally Posted by SunGuy
    So they changed their policy? That's even better. Tell people for years about a lifetime frame and then slowly change the policy to benefit the company!

    Or even worst, it depends on the shop you take it too. So for me to get a part warrantied after the warranty-period, I have to kiss ass to a shop (pay for tune up every year, buy parts at RIP off prices) and then, they can warranty it.

    Awesome! I can tell you my next bike won't be a Specialized!
    I agree, you should not buy Specialized.

  42. #42
    mtbr member
    Reputation:
    Join Date
    Nov 2004
    Posts
    553

    My experience.

    I had an 05 stumpjumper fsr expert 120. Had he chain stay break twice on it (each time after about 2 years of riding).

    When I was shopping for my current bike I was concerned because I had heard conflicting things if the chainstay was warrantied for 1 year or 5, So I dd the ask specialized tab from there web page and I got a pdf file from them of the warranty and in that PDF see bellow it says "our chainstays and seatstays sold after 2008 will now be covered by a 5 year warranty" I know this is not the doc they have on there website but I figure If it breaks I will bring out this email exchange where I specifically asked the question to specialized when I was shopping and show them there response.

    Here is the pdf I got.

    warranty.pdf

    Others may want to pose the same question and see if they get the same pdf as a response.
    TEX

  43. #43
    namagomi
    Reputation: electrik's Avatar
    Join Date
    Oct 2009
    Posts
    2,884
    Quote Originally Posted by gabe23
    Maybe in the past they would, but the current lifetime frame warranty does not apply to swing arms on full suspension bikes:

    http://www.trekbikes.com/us/en/suppo...ited_warranty/
    Well, another friend just had his frame(2003 ish) replaced by Trek after a cracked stay... impressive. I hope specialized will treat me as nicely if something breaks on my bicycle.

  44. #44
    mtbr member
    Reputation:
    Join Date
    Mar 2013
    Posts
    72
    Sorry to drag this old thread up! So am I totally out of luck here? 2012 epic comp. broke rear triangle - taking into shop tomorrow Lifetime frame warranty does not cover rear triangle?-image.jpgLifetime frame warranty does not cover rear triangle?-image.jpg

  45. #45
    mtbr member
    Reputation:
    Join Date
    Mar 2013
    Posts
    72
    Just a follow up - Specialized sent out a new rear chain stay no charge. All they had was black and I had to pay for labor but I am very pleased in the end.

  46. #46
    Does NOT know it all!
    Reputation: matuchi's Avatar
    Join Date
    Jun 2008
    Posts
    789
    Quote Originally Posted by GSNED View Post
    Just a follow up - Specialized sent out a new rear chain stay no charge. All they had was black and I had to pay for labor but I am very pleased in the end.
    Very glad to hear of Specialized stepping up and making things right for you!

  47. #47
    mtbr member
    Reputation:
    Join Date
    Aug 2012
    Posts
    149
    Since 2010 (I think, might have the year wrong) they have had a 5 year warranty on the rear end, so actually a pretty good warranty.

  48. #48
    mtbr member
    Reputation: madmark's Avatar
    Join Date
    Feb 2008
    Posts
    185
    Quote Originally Posted by Floor Tom View Post
    Since 2010 (I think, might have the year wrong) they have had a 5 year warranty on the rear end, so actually a pretty good warranty.
    Yes all full suspension bikes from 2010 have a 5 year warranty on seat and chainstays with the original owner.
    Home trails Swinley Forest UK

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •