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  1. #1
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    I am never buying anything specialized again

    Bike 1- P2 snaped the fork

    Bike 2- Bighit bent the swing arm

    Bike 3- fuse 1 BB got fried literaly just riding around, no jumping no nothing

    Bike 4- Enduro Pro came with a ****ed up front wheel and year before fork and shifters

    Bike 5- langster stock rear hub lockring threads exploded. I decided I needed to upgrade the rear hub to a profile so i called specialized to get the hub with, THE TECH GOT IT WRONG, what a retard. I am out 200$ for a profile hub that is to wide.

    I am never buying a specialized product again, EVER. sh***y product, sh***y tech support.
    Pump Tracks Are Rad!!!!

  2. #2
    Pedal Power
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    Too bad for you <3 Specialized. I hear they have some nice Mongoose bikes at Wal-Mart. You should go check those out.

  3. #3
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    first- the fork on the p2... i dont think specialized makes those. warranty

    second- bent bighit swing arm... warranty.

    third- fuse 1 with the unexplained "fried" bb... i really dont know either... i guess you can just pedal really really really fast. but i think thats a warranty....

    fourth- enduro sl. whoa, wait i know.......... warranty

    fifth- hub width... that sucks, but are you trying to tell me you've never screwed something up? good for you. oh yeah, way to go and rip on the mentally challenged, it shows your maturity....

    just dont forget this one word... WARRANTY

    p.s. it really works, this warranty thing.

  4. #4
    Pedal Power
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    Lesson of the day, Warranty!

  5. #5
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    Quote Originally Posted by santacruzvpfree89
    first- the fork on the p2... i dont think specialized makes those. warranty

    second- bent bighit swing arm... warranty.

    third- fuse 1 with the unexplained "fried" bb... i really dont know either... i guess you can just pedal really really really fast. but i think thats a warranty....

    fourth- enduro sl. whoa, wait i know.......... warranty

    fifth- hub width... that sucks, but are you trying to tell me you've never screwed something up? good for you. oh yeah, way to go and rip on the mentally challenged, it shows your maturity....

    just dont forget this one word... WARRANTY

    p.s. it really works, this warranty thing.
    The fuse BB started making a wierd metal on metal screatching sound, I rebiult it several time to no avail, got a new that helped for a few months then i sold it.

    The enduro is not an SL its an 07 enduro pro, will warentee take back my 06 talas and my 06 X9 shifter and send me 07 stuff??? I don't think so, I was expecting an 07 bike with 07 parts, but I guess not.

    The whole thing with the hub is not that they screwed up, I could care less about that. It's that fact that THERE SCREW UP set me back a fair bit of money and now im ****ED.
    Pump Tracks Are Rad!!!!

  6. #6
    M070R-M0U7H FR3NCHI3
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    don't you work at a shop?

  7. #7
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    Quote Originally Posted by themontashu
    Bike 1- P2 snaped the fork

    Bike 2- Bighit bent the swing arm

    Bike 3- fuse 1 BB got fried literaly just riding around, no jumping no nothing

    Bike 4- Enduro Pro came with a ****ed up front wheel and year before fork and shifters

    Bike 5- langster stock rear hub lockring threads exploded. I decided I needed to upgrade the rear hub to a profile so i called specialized to get the hub with, THE TECH GOT IT WRONG, what a retard. I am out 200$ for a profile hub that is to wide.

    I am never buying a specialized product again, EVER. shi**y product, shi**y tech support.
    Slick! Squeezed in some trash talk and got some bad words through the filters!

  8. #8
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    I think that Santacruzvpfree has the right idea man.

    -Don't blame a company that builds FRAMES for you getting a messed up fork, thats the fork manufacturers problem. And that is a warranty issue that Specialized would be more than happy to help you with.

    -As far as the bighit goes, if what you were doing to the bike caused the swingarm to bend... let them know. Tell them what happened, what you were doing, and if it falls under warranty they'll fix it. Besides, don't you think Specialized would want to know just so that they can maybe work on making a so-called "weak link" stronger?

    -As far as the Fuse goes, Well I'm sorry to say it, but the "just riding around" excuse is something that we get in bike shops every day when we see stuff that's obviously been abused. If you don't work in a shop and tried to rebuild your bb, it probably isn't covered under warranty because you technically aren't a "professional" mechanic... whatever that means. Regardless, you should have gone to your bike shop and explained the problem so they could warranty it, let them take care of it, thats what customer service is for.

    -Its a real bummer about the hub. I really do feel for you there. BUT, when you spoke to the guy at Specialized, why the hell didn't you have him order up a new hub for you? It'd be the right size, and covered under warranty.

    - As far as your Enduro goes, are you saying that you had a standard (Non SL) Enduro with 06 parts? Sounds like your bike shop swapped those parts on there hoping you wouldn't notice. Maybe someone at your shop has a nice and shiny 36 and new X9? Just an idea... either way you need to tell Specialized about this problem so they can cover it under warranty.


    It seems like your problem is that you never tried to warranty ANYTHING you broke. Don't blame Specialized dude, it doesn't sound like there is a single problem with your frames... just the stock parts that came on the bikes, parts that were probably going to be upgraded in a couple months anyway. So here are your options. 1. Contact Specialized about warrantying your stuff. 2. Contact Specialized about warrantying your stuff. 3. Come on dude, do I have to say it a third time? Everyone else in this post is saying the same thing. You're not contacting Specialized about their warranty on their products makes all this sound quite a bit suspicious, I mean why else would you NOT take the initiative to have everything fixed for free?

  9. #9
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    Quote Originally Posted by his dudeness
    I think that Santacruzvpfree has the right idea man.

    -Don't blame a company that builds FRAMES for you getting a messed up fork, thats the fork manufacturers problem. And that is a warranty issue that Specialized would be more than happy to help you with.

    -As far as the bighit goes, if what you were doing to the bike caused the swingarm to bend... let them know. Tell them what happened, what you were doing, and if it falls under warranty they'll fix it. Besides, don't you think Specialized would want to know just so that they can maybe work on making a so-called "weak link" stronger?

    -As far as the Fuse goes, Well I'm sorry to say it, but the "just riding around" excuse is something that we get in bike shops every day when we see stuff that's obviously been abused. If you don't work in a shop and tried to rebuild your bb, it probably isn't covered under warranty because you technically aren't a "professional" mechanic... whatever that means. Regardless, you should have gone to your bike shop and explained the problem so they could warranty it, let them take care of it, thats what customer service is for.
    I have other bikes for jumping, literaly just took the bike back and forth to school and work

    Quote Originally Posted by his dudeness
    -Its a real bummer about the hub. I really do feel for you there. BUT, when you spoke to the guy at Specialized, why the hell didn't you have him order up a new hub for you? It'd be the right size, and covered under warranty.
    Find me some one at specialized that can order me profile hubs

    Quote Originally Posted by his dudeness
    I- As far as your Enduro goes, are you saying that you had a standard (Non SL) Enduro with 06 parts? Sounds like your bike shop swapped those parts on there hoping you wouldn't notice. Maybe someone at your shop has a nice and shiny 36 and new X9? Just an idea... either way you need to tell Specialized about this problem so they can cover it under warranty.
    Good thing i work at the shop and pulled it out off the box myself. Specialized used the excuse that it was a "carry over" from 06


    Quote Originally Posted by his dudeness
    It seems like your problem is that you never tried to warranty ANYTHING you broke. Don't blame Specialized dude, it doesn't sound like there is a single problem with your frames... just the stock parts that came on the bikes, parts that were probably going to be upgraded in a couple months anyway. So here are your options. 1. Contact Specialized about warrantying your stuff. 2. Contact Specialized about warrantying your stuff. 3. Come on dude, do I have to say it a third time? Everyone else in this post is saying the same thing. You're not contacting Specialized about their warranty on their products makes all this sound quite a bit suspicious, I mean why else would you NOT take the initiative to have everything fixed for free?
    I did warentee all that ****, thats not why I'm mad. I am mad because I got the wrong info from there service tech and now im SOL. My point with the warentee stuff is that I HAVE HAD TO DO IT SO MANY TIMES, that 5 bikes with 5 warentee issues.
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  10. #10
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    Quote Originally Posted by themontashu
    Bike 1- P2 snaped the fork

    Bike 2- Bighit bent the swing arm

    Bike 3- fuse 1 BB got fried literaly just riding around, no jumping no nothing

    Bike 4- Enduro Pro came with a ****ed up front wheel and year before fork and shifters

    Bike 5- langster stock rear hub lockring threads exploded. I decided I needed to upgrade the rear hub to a profile so i called specialized to get the hub with, THE TECH GOT IT WRONG, what a retard. I am out 200$ for a profile hub that is to wide.

    I am never buying a specialized product again, EVER. ****ty product, ****ty tech support.
    1. Your fault.
    2. Your fault.
    3. Your fault.
    4. That's bad.
    5. That's annoying.

  11. #11
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    Quote Originally Posted by Acadian
    don't you work at a shop?
    yes i do
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  12. #12
    just ride
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    so there brilliance.....

    you work at a shop, but dont have the brains to measure dropout spacing?

    what shop do you work for?

  13. #13
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    Dude, I warrantied the stock seat on my Stumpy FSR because the padding broke down. Oh, and I warrantied a saddle bag because the seam started falling apart at the zipper. My shop checked out my Triad when I thought it was failing, along with other stuff. For me, Specialized and my shop have been fantastic, and it seems pretty typical of most people.

    Oh, and I've gone through 5 tires under the guarantee, so that's been pretty cool.
    1997 Specialized Stumpy Pro
    1998 Specialized Allez Epic
    2007 Specialized Stumpy FSR Elite
    2010 Specialized Roubaix Expert

  14. #14
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    Quote Originally Posted by chequamagon
    so there brilliance.....

    you work at a shop, but dont have the brains to measure dropout spacing?

    what shop do you work for?
    Good thing I didn't have the bike when I ordered the hub
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  15. #15
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    Quote Originally Posted by Student Driver
    Dude, I warrantied the stock seat on my Stumpy FSR because the padding broke down. Oh, and I warrantied a saddle bag because the seam started falling apart at the zipper. My shop checked out my Triad when I thought it was failing, along with other stuff. For me, Specialized and my shop have been fantastic, and it seems pretty typical of most people.

    Oh, and I've gone through 5 tires under the guarantee, so that's been pretty cool.
    what part of THEY COVERED THE STUFF UNDER WARENTEE do you not understand. (exept for the fork and shifter) its the fact that 5 OF 5 BIKES have had issues, AND i got screwed with the hub.
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  16. #16
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    Quote Originally Posted by themontashu
    what part of THEY COVERED THE STUFF UNDER WARENTEE do you not understand. (exept for the fork and shifter) its the fact that 5 OF 5 BIKES have had issues, AND i got screwed with the hub.
    Please do not let this thread degenerate into a flame-fest

  17. #17
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    Quote Originally Posted by themontashu
    what part of THEY COVERED THE STUFF UNDER WARENTEE do you not understand. (exept for the fork and shifter) its the fact that 5 OF 5 BIKES have had issues, AND i got screwed with the hub.
    I'm glad you won't be riding Specialized again, take your whining to another brand and see if you get the same kind of warranty service and respect. As for the hub, come on a forum and complain about it, instead of taking responsibility for you not taking the time to get the right measurement yourself.

    And for a young kid like yourself, how many bikes does daddy need to buy you so your happy ?
    08 Stumpjumper comp HT
    07 Langster
    05 Hardrock sport

    All rocking ONE gear

  18. #18
    just ride
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    Quote Originally Posted by themontashu
    Good thing I didn't have the bike when I ordered the hub
    then try waiting till you do mr whiny pants.

  19. #19
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    Quote Originally Posted by chequamagon
    then try waiting till you do mr whiny pants.
    Because I figured the guy who WORKS FOR SPECIALIZED and who's job it is to know what stuff would know. Specialized pays there techs to know that stuff.


    Quote Originally Posted by perfectpint
    I'm glad you won't be riding Specialized again, take your whining to another brand and see if you get the same kind of warranty service and respect. As for the hub, come on a forum and complain about it, instead of taking responsibility for you not taking the time to get the right measurement yourself.

    And for a young kid like yourself, how many bikes does daddy need to buy you so your happy ?
    I may be alot of things but spoiled is NOT one of them, I got 1 thing for Christmas last year, bed sheets, and for my 18th birthday I got NOTHING.
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  20. #20
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    Hey man that sucks that you have had bad experiences with Spesh. It happens. Instead of a trying to stir drama here, why don't you get positive about what you're going to buy next?

    I wish I had some fancy mountain bike when I was a kid. I rode my steel walmart mongoose like it was going out of style. You want to complain about stuff on bikes breaking...

  21. #21
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    Quote Originally Posted by Industrial
    Hey man that sucks that you have had bad experiences with Spesh. It happens. Instead of a trying to stir drama here, why don't you get positive about what you're going to buy next?

    I wish I had some fancy mountain bike when I was a kid. I rode my steel walmart mongoose like it was going out of style. You want to complain about stuff on bikes breaking...
    All bikes break....Just be glad that Specialized has one of the better warranties in the biking business...They didn't get to be as big as they are without great CS....I have a Specialized Enduro, A Moto-lite and an IndyFab....All three are great bikes and have great warranties..If one of them broke suddenly, I would just take it to my LBS for warranty repair knowing that it would be taken care of... Then I would come here, not to complain but to acknowledge the great customer service that I know I would receive

  22. #22
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    Quote Originally Posted by EDDIE JONES
    All bikes break....Just be glad that Specialized has one of the better warranties in the biking business...They didn't get to be as big as they are without great CS....I have a Specialized Enduro, A Moto-lite and an IndyFab....All three are great bikes and have great warranties..If one of them broke suddenly, I would just take it to my LBS for warranty repair knowing that it would be taken care of... Then I would come here, not to complain but to acknowledge the great customer service that I know I would receive
    There is something to be said for good service, but come on dude ALL of my bikes have had warentee issues. There is a point where it just gets to be too much. My enduro got pulled out of the box and had the front wheel messed with. (31 DT nipples and 1 wheelsmith) AND even if stuff does break it still sucks, I'm out of said bike for X amount of time. It is even worse with the fixie being that its my main mode of transportation.


    I understand that I am being a bit whiny about this but I'm out a bunch of money for a mistake that, yes could have been solved if I had the bike with me. That being said I called the guys WHOS JOB IT IS TO KNOW THAT INFORMATION and he got it wrong HIS MISTAKE (as well as me being impatient) set me out the money. Bottom line is though I am screwed for the hub because the person whos job it is to know the width of the frame.
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  23. #23
    Just Wanna Ride!
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    You can't blame damaged parts on a frame manufacturer. The stuff broke and they swapped it out. They didn't even make the parts and still covered it.

    I can't imagine what else you would want them to do for you.

    You've got to take responsibility for the hub. Besides - just because you order a hub in the wrong size doesn't mean you own it. Why didn't you just send it back to get the right size. If it came from Quality they would take it back, give the shop credit and send you a new hub in about 2 days time.

    Sounds really suspicious - like you're making the stuff up. Can't imagine a bike shop guy not getting his own stuff taken care of. The reps go out of their way to take care of shop guys so they have good things to say about the product.

  24. #24
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    Quote Originally Posted by sthrnfat
    You can't blame damaged parts on a frame manufacturer. The stuff broke and they swapped it out. They didn't even make the parts and still covered it.

    I can't imagine what else you would want them to do for you.

    You've got to take responsibility for the hub. Besides - just because you order a hub in the wrong size doesn't mean you own it. Why didn't you just send it back to get the right size. If it came from Quality they would take it back, give the shop credit and send you a new hub in about 2 days time.

    Sounds really suspicious - like you're making the stuff up. Can't imagine a bike shop guy not getting his own stuff taken care of. The reps go out of their way to take care of shop guys so they have good things to say about the product.
    I ordered the hub direct from profile, I need to call them tomaro and see if they will take it back.

    IT IS THE PERSONS JOB AT SPECIALIZED TO KNOW THAT STUFF. THAT IS WHY I CALLED HIM TO ASK. SPECIALIZED PAYS SOME ONE IN THE TECH DEPARTMENT TO KNOW THAT STUFF, YES I SHOULD HAVE CHECKED, BUT SOME ONE DID HIS JOB WRONG. THE REP EVEN ADMITED THIS!!!!!!!!!!! Say you go to a hardware store and ask the guy what saw blade to get for a skill saw and he tells you to get the wrong one. Yes it is partialy your fault for not looking into it more (conveniently specialized does not list hub spacing on there site) The bottom line is the guy at the hardware store did not do his job correctly. END OF STORY
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  25. #25
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    Quote Originally Posted by themontashu
    yes i do
    should probably invest in some calipers.

    --edit--

    nevermind, you didn't have the bike.

    annoying? yes. reason for a juvenile rant? nah. you work at a shop and get **** cheap. quit *****ing.

  26. #26
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    Quote Originally Posted by themontashu
    I ordered the hub direct from profile, I need to call them tomaro and see if they will take it back.

    IT IS THE PERSONS JOB AT SPECIALIZED TO KNOW THAT STUFF. THAT IS WHY I CALLED HIM TO ASK. SPECIALIZED PAYS SOME ONE IN THE TECH DEPARTMENT TO KNOW THAT STUFF, YES I SHOULD HAVE CHECKED, BUT SOME ONE DID HIS JOB WRONG. THE REP EVEN ADMITED THIS!!!!!!!!!!! Say you go to a hardware store and ask the guy what saw blade to get for a skill saw and he tells you to get the wrong one. Yes it is partialy your fault for not looking into it more (conveniently specialized does not list hub spacing on there site) The bottom line is the guy at the hardware store did not do his job correctly. END OF STORY
    people make mistakes. he had to probably look up data for like 30 other people with retarded questions before getting to your legit one. ask to talk to his supervisor.

    do you want the guy fired and then have him buy you a new hub?

    act like an adult and talk to the right people and be patient. 5 bikes have broken components. wow. i have 5 bikes and they all have had broken parts. wow. we all have had broken parts. the difference is that we understand that people make mistakes and are patient. they wont deal with you at all if you whine about it.

    it sucks that you had this many problems. but the tech cant fix that. his supervisor can. or his supervisor. just act civil and you will likely be righted. this is mountain biking, parts break. if you dont like it buy a skateboard.

  27. #27
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    Quote Originally Posted by the Inbred
    should probably invest in some calipers.


  28. #28
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    hey man, i totally understand, but unfortunetly like the rest, i have to go to warranty. If anything, your outside rep should take real good care of you and take care of it. I can't say how many times he's bailed me out and helped me out time and time again, even kicking down a new phenom sl gel saddle, for nothing!

    Thing sucks about profile, but they are a really cool company to deal with, so i have no doubts on the return. you just have to pay the return shipping, which sucks, but what's 5 bucks, right?

    Yes, the enduro was a carry over, but it was obvious on ibd and in their 07 catalog, with the 06 parts. we just special ordered a 06/07 enduro elite for a customer, and yes, he got old x9 and the old fox 130mm fork with the old decals and lowers. but theres a reason it was 800$ off...

    Try to ignore the harsher critics here, but try to understand where they're coming from too. its tough to be in your 30s or 40s or whatever age it may be and read about some 18 year old "kid" with over 6 grand in bikes complain about every single bike when they're hesitent about buying a 2000$ bike (not directed towards anyone specific, btw). Spesh has taken good care of us, so none the less they should take care of you. otherwise, throw the hub on ebay, it will probably cover your cost, and you wont lose $$$ on return shipping (if your boss is ok with it, of course!) Now, as for me, I'm off to ride my tarmac and stumpjumper!

  29. #29
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    I donít know what to say bro but sorry, i have ridden specialized bikes for 8 years now, they were my first real mountain bike i had, and since then i have owned 3 others, plus a cannandale. ****ty luck on your side, hope the next bike company you find is more suited to you. As for me...

    <3 the Spec...

  30. #30
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    Quote Originally Posted by themontashu
    for my 18th birthday I got NOTHING.
    What's your point?? Were you actually expecting to receive a gift?? That's pretty selfish on your part. If you're looking for a birthday gift, I'll pay for a cab ride to your local post office were you can register for selective service as required by law.

  31. #31
    StraightOuttaCompton
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    I hear they have some nice Mongoose bikes at Wal-Mart. You should go check those out.<!-- / message -->
    haha, they are nice, really with like 3 inches of travel.HAHAHAHa
    HARDTAIL PRIDE- 09 Kona Five-0

  32. #32
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    Well, I gotta admit that I love their water bottle cages- the plastic ones with the round rubber strap- well, flat rubber straps that go around the cage. Good stuff!

  33. #33
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    Why are you all wasting your time with this stupid kid?

  34. #34
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    Quote Originally Posted by themontashu
    Because I figured the guy who WORKS FOR SPECIALIZED and who's job it is to know what stuff would know. Specialized pays there techs to know that stuff.

    and you are obviously not paid to spell or use proper grammar.

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    to the OP-your sig and your grammar and your tendency to go JRA on this stuff don't exactly earn you a high degree of credibility.

    I've been selling Specialized for almost ten years and if anything, I've found they are a little TOO lenient with warranty issues.

    There's more to these stories than we're hearing...and good grief, dude..how much is a profile hub gonna cost you anyway?

  36. #36
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    There's more to these stories than we're hearing...and good grief, dude..how much is a profile hub gonna cost you anyway?

    Touch'e

  37. #37
    I CAN ALWAYS GO BIGGER
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    You have to understand that stock forks on P.series suck( I've broken 2), BB's on Fuse1's are unsealed p.o.s and stock Langster hubs are basic. Sh*t happens, live with it.

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