Poll: Did you experience suspension issues?

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  1. #1
    100% italian mtbiker
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    Enduro SL owners feedback

    As suggested by e-bo-b, here's a poll for enduro 07/08 riders to submit their feedback on suspensions.

    Edit:
    - If you don't have the enduro but some friends of yours do, report their experieces.
    - If you have owned both the 07 and the 08, please leave us the feedback on the 08.

    ---
    Last edited by mdsjack; 12-18-2007 at 02:35 AM.

  2. #2
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    I did something like this already...

    I have an 07 SL expert since June... no issues still.

    Here is my poll...
    Enduro SL Poll Good? Bad? What? Where?

  3. #3
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    07 SL Enduro Comp since August no issues (yet) If there's going to be any it better be before the warranty runs out, not after! I'd still be happy if they recalled all shocks and forks and offered up some other options.
    After reading thousands of posts regarding all the problems people are having with the shocks and forks I would of thought there would have been more disgruntled MTB'ers voting in this pole. I hope Specialized don't view this poll and assume all is well in the world with the SL.
    Last edited by sunYnelson; 12-11-2007 at 03:24 PM.

  4. #4
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    i've got an 07 Pro and blew the rebound on the shock after a month and a half. Got an 08 shock through warranty and have had no probs since
    64,999,987 firearms owners killed no one yesterday.

  5. #5
    I'm "bad" different
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    1 air cartridge (current one is slowly leaking down too)
    1 GXP bottom bracket (plastic shell was broken and letting dirt into the bearings)
    1 rear hub (bearing cones overtightened from the get go)

    and yet everytime I ride it I still

  6. #6
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    XL 2008 Comp

    Fork rebound/compression never worked and it made a pinging noise whenever the front wheel was lifted (as fork extended). Spent a few weeks in the shop getting new cartridges, after 4-5 sets of internals Specialized sent a new fork.

  7. #7
    DSG
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    No problems whatsoever on my UK 08 Enduro Pro Carbon

  8. #8
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    07 comp problems with the fork right off the bat, resolved with quick turnaround on new fork, no problems since with anything.

    It would be interesting to know if those who have had problems feel that things were corrected to their satisfaction - or not.

  9. #9
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    Pro Carbon Enduro (2008) with no problems (UK) (apart from the brochure says X0 shifters but you only get X9 unless you pay a few quid more to the LBS).

  10. #10
    DSG
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    Quote Originally Posted by aquanaut
    Pro Carbon Enduro (2008) with no problems (UK) (apart from the brochure says X0 shifters but you only get X9 unless you pay a few quid more to the LBS).
    The classic "As with any product, specification is subject to change without prior notification." clause

  11. #11
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    Quote Originally Posted by DSG
    The classic "As with any product, specification is subject to change without prior notification." clause
    Absolutely right. But in this case Specialized UK have called it a 'cock up'.

  12. #12
    Fat Skis/Fat Tires
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    Nice. Thanks for doing it...

    My '07 Comp: New left leg cartridge, new shock

    Wife's '07 Comp: New left leg cartridge

  13. #13
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    '08 Comp: no suspension problems so far, 4 months deep...

  14. #14
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    07 comp w/ more trips back to the shop than i can count. had it since april or may and hav enot had it home for more than two weks without going back for suspension repairs. now S is sending a new frame.... when will it ever end?

  15. #15
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    '07 S-works Carbon
    I must say that I love this bike in every respect. However, after only 90 days and no real hard riding, I had to replace the front air cartridge and the AFR shock twice!! LBS swapped out parts without hesitation to '08 units--I just hope they hold up.

    Thinking about doing the 'ghetto' tubeless conversion to avoid pinches and maybe save a few grams. Anyone tried this on the Enduro?

  16. #16
    DSG
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    The UK What Mtb mag covered the Enduro SL this month. They had an article where this chap owned a seven year old Raleigh Special Products Full Suspension 300. The purpose of the article was to compare a similar bike which has seven years more development behind it.

    The bloke loved the Enduro SL Expert so much that he bought one (an 07). He has gone through two 07 rear shocks. The mag contacted Mike McAndrews who explained the difference between the 07 and 08 rear shocks:

    "...he explained that minor inconsistencies in assembly of some 2007 shocks meant the IFP (Internal Floating Piston) chamber was being moved around. When subjected to high pressures, some seal caps were pushing the IFP and causing a hydraulic lock. The 2008 shocks have different seal heads, more room to move, a consistent IFP position and a far greater tolerance to high hydraulic pressure. Any shocks that need replacing on 07 bikes will be replaced with 08 ones".

  17. #17
    100% italian mtbiker
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    Come on guys, submit your feedback. (you may also vote on experiences of friends of yours)

    SO FAR - Chances to get a working bike:
    2007: 30%
    2008: 50%

    Let's get closer to the real numbers!

  18. #18
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    Friends Vote

    Quote Originally Posted by mdsjack
    Come on guys, submit your feedback. (you may also vote on experiences of friends of yours)
    How do you vote on the experiences of your friends if I have already voted.
    I know they never go to this site to vote.

    Anyway two more 07 bikes with suspension problems front and rear and to be fair one more without problems.

  19. #19
    cranktankerous Mainer
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    07í SL bought back in May Ė Iíve had three rear shocks that lost all rebound function, the fourth one seems to be holding up. The original e150 front shock that came with the bike blew up in my face (rebound cap took off like a missile) and almost caused serious injury, the new one seems to be holding up fine.
    Been there, done that... don't remember it.
    Tallboy LTc & Bronson

  20. #20
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    More fork Info.

    Talking to the local sale guy at a very large bike shop in a large bike friendly city told me that EVERY 07 ENDURO SL they sold came back for new fork internals replacement.
    I can't speculate how many bikes. Maybe they are just a excellent dealer wanting to take care of their customers. Maybe he was stretching it a bit. But thats 100% in my book.

  21. #21
    100% italian mtbiker
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    @sideup: of course I was referring to the readers who don't own an SL but have friends who do.

    As we collect more answers, more defective bikes seem to show up... bad...

  22. #22
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    07 sl pro

    Ok, yeah things have been messed up. I bought the bike in Feb 07.
    I'm on my 6th fork and 3rd shock! I kid not!
    Oh, and a rear hub. I was told that the coating on the 07 air cartridge in the left fork had a rough surface and bad coating so thats why they broke(this from Specialized). They had no explanation for why the rear shock has blown out/ rebound gone.
    You know what though- Specialized has replaced all items via over night air to the shop I bought it at in Vegas and really cool about it.
    But I told them that if another front air cartridge blows out and causes me to crash I'm done with this bike.
    So for now I go out and try and break it... shhh.

  23. #23
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    sag problem

    Two_Wheels or anyone......
    Sounds like your may be the fork expert I am looking for.
    I am on my fourth shock on a bike I purchased in May 07.
    But my question is about my forks.
    They have always held air but my problem is trying to get the proper sag setting.
    When they were new I could get the proper 37-45mm sag pretty close the the air setting called out in own booklet. Weight 225 with about 110 psi pressure.
    After about 5 months of owning the bike I noticed to get the proper sag I had to reduce the pressure down to 50 psi. I suspected stiction some where preventing the proper measurement. Double checked gauges to be sure, but it was obvious the fork was too soft when actually riding. I needed to be at the recommended pressure to prevent bottoming out. At 110 psi I have about 15mm sag instead of the 37-45.
    I did a maintenance on the fork, cleaned and changed the oil. the lower legs and sliders looked to be in good shape. I maybe had 2cc's in the right leg and less than that in the Left. Seem to have a thick coating on the bushing area and lower slide bushings but have to say the lack of oil had be concerned. For the record, I have never had oil leaks on forks.
    I put 30cc in the left and 35cc in the right of Bel-ray 5wt fork oil. I just wanted to check the sag again with everything clean and lubed. Felt smoother but no change to the sag issue. The only thing I forgot to check when I had them apart was smoothnes of the air cartridge with no air in it. (kind of suspect that as nothing else seems to be the problem.
    Since in my opinion the owers manual should have procedures and oil specs, and it doesn't I contacted the LBS to explain the "lack of Sag" problem (again) and ask about the proper oil and amount.
    LBS said he forwared my e-mail to the Spech rep. Haven't heard anything yet.
    In hind sight I should have asked the questions before I took them apart. Not riding it till I get the amount and proper oil in the bike.

    Also tried spike valve pressure from 50 to 70, no help. (didn't really expect it to.

  24. #24
    100% italian mtbiker
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    Uhm... we got to:

    2007: 25%
    2008: 50%
    ...working bikes.

  25. #25
    Just Wanna Ride!
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    Just saw this on ebay. SL Carbon frame with Fox rear shock. If I hadn't just picked up a FSR 29er I'd be all over it.

    http://cgi.ebay.com/BRAND-NEW-Specia...QQcmdZViewItem

  26. #26
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    Sl Enduro Carbon Pro

    I put FSA carbon bars on, Mavic ST rear rim with some 20. tires and raced it all summer in XC including Sea Otter and Cheacamu Challenge. Loved it BUT had fork problems. Specialized fix it but Im thinking about replacing it with a Fox float 36. WHAT DO YOU THINK?????

  27. #27
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    5 months and on the 3rd fork (2 07's & 1 08). Fast turnaround. Also, had a prob with Pro Carbon frame and got a new frame in 3 days. Warranty is great but if the fork goes one more time I'm requesting a different shock (Fox) or return the bike. Other than that it's been great.

  28. #28
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    Quote Originally Posted by Speedster
    5 months and on the 3rd fork (2 07's & 1 08). Fast turnaround. Also, had a prob with Pro Carbon frame and got a new frame in 3 days. Warranty is great but if the fork goes one more time I'm requesting a different shock (Fox) or return the bike. Other than that it's been great.
    What problems did you have with the Pro Carbon frame?

  29. #29
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    When I first got the bike a small portion of paint (including primer) chipped around both chainstay pivots. After a few rides the chips became larger. I think it was cosmetic, LBS and Rep thought it could be caused by stress so they didnt want to take a chance so they replaced the entire frame (BTW without shock it weighs 5.55lbs w/out shock)
    As I mentioned before my experience with warranty has been exceptional. When I first read through the forums I was aware of the potential problems and was willing to take a chance since the LBS is close and they've always stood behing their products. Luckily I have a spare bike so my down time is somewhat minimal. Hopefully replacing the cartridge in the 08 Sworks fork does the trick.

  30. #30
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    I have had NO problems with the fram or any thing other than a seal on the fork which the next day aired. Specialized is the bike for me.

  31. #31
    evilbanks
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    Shock went out twice, it was promptly replaced both times. No other issues. I have been extremely happy with this bike and the customer service that my LBS and S has provided me.

  32. #32
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    Hi there
    i am new in this forum and guess why: 6 weeks ago i both an enduro s-works 07. excited about to ride this dream bike i couldn`t wait to go for it. 1. ride: awesome uphill quality and also awesome downhill quality! but: after this ride i got a strange noise in the right fork leg and the fork had some play in the stanchions. called lbs and they said bring it back to us.
    well, this was 4 weeks ago. after the two weeks the lbs called me and said they need some time to replace the fork. the guy (just one?) at specialized is on vaccation and they will send the fork after he is back. ok so far. today after another 2 weeks they called me and said: specialized has send a new fork and the bike is ready to ride now. But, i have to consider that the play is still there and specialized is not able to send any other fork until february 2008!

    so my questions are:
    does anybody knows somthing about fork distribution problems at specialized europe?
    does anybody have had the same fork problems?
    and what was the solution?

    sorry about my english, i am from switzerland and i do not use often this language.
    Last edited by lourider; 12-19-2007 at 10:43 AM.

  33. #33
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    February 08! That is ridiculous! That uses up 1/6 of your suspension warranty simply waiting for the FIRST problem to be fixed.

  34. #34
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    New question here. Other Options

    So if not the e150 in front and the AFR in the rear what other options; would you use could you use have you used and how was it??

    Ps. I love this bike the headache is worth it at the moment but that day when your on a trip somewhere and your shock pops i will spew!!

  35. #35
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    SLO said: "Ps. I love this bike the headache is worth it at the moment but that day when your on a trip somewhere and your shock pops i will spew!! "

    I told my lbs that i wanted a spare rear shock to take with em to moab if they were not goingto replace it with a fox. I already had the E150 swapped for a talas 34R which is absolutely great.

    Will find out tomorrow what shock they chose to replace my 4th defective one with, a fox or OEM.

  36. #36
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    Quote Originally Posted by Speedster
    When I first got the bike a small portion of paint (including primer) chipped around both chainstay pivots. After a few rides the chips became larger. I think it was cosmetic, LBS and Rep thought it could be caused by stress so they didnt want to take a chance so they replaced the entire frame (BTW without shock it weighs 5.55lbs w/out shock)
    As I mentioned before my experience with warranty has been exceptional. When I first read through the forums I was aware of the potential problems and was willing to take a chance since the LBS is close and they've always stood behing their products. Luckily I have a spare bike so my down time is somewhat minimal. Hopefully replacing the cartridge in the 08 Sworks fork does the trick.
    Hearing stories like yours does help Specialized in the battle against bad press from their crap first generation suspension. I wouldn't have bought my 08 Enduro if it hadn't been for reading so many positive things about their customer service.

  37. #37
    OCA
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    Lots of problems with Specialized suspension. 3 weeks ago I crack my 07 Epic frame because the first generation Specialized rear shock was designed without a bump stop. So when you bottom out the shock the rear link bottoms out against the frame, just below the seatpost. Fixed in the 08 models.

    I'm a slow learner and wish I would have read this forum before I just bought my 08 Enduro SL. Twenty miniutes into it's maiden ride, the front fork gives out and air cartridge is blown. I ride back to the car riding like a dragster. Very dissapointed!

    8 days latter I get a new air cartridge, ride one downhill and the front fork is saggier than my grandma's bum. I can bottom out the fork by simply pushing down. Check air pressure and itís the same as when I started, setup as described by the Specialized Enduro SL video. Compression knob has no effect. Back to the shop and still no real awnsers and still no bike.

    I've had no chance to see the upside of this bike and if I had the choice again I'd be looking to buy something of known reliability. Which is what I wrongly asssumed when I purchased another bike with Specialized suspension.

  38. #38
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    07 Enduro SL Owners: Whether or not you have had suspension issues or not, and given the fact that warrantees are not transferable to the next owner how much has the re-sell value of the 07 bikes been hurt by the first year troubles?
    Granted it's not like bikes are great for holding their value anyway. If you were in the market for used All Mountain bike would you take you chances buying a used 07 Enduro Sl? A bike with a reputation of documented suspension problems. I wouldn't.
    How many problems have to occur before lemon laws apply or recalls are in order?
    Perhaps the people who purchased 07's, including myself, paid their money and took our chances.
    Like most people I think the bike works great when it's working, but after multiple failures optimism goes out the window. I can't help but feel like I have been duped.
    You know the old saying fool me once shame on you, fool me twice shame on me.

  39. #39
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    If it makes any one feel better, my LBS were telling me that an Enduro 08 owner fell off some North Shore and broke a few ribs, but his bike was fine. They seem physically robust, if not mechanically in the suspension.

    Enduro 08 Owner with all new fork internals...all ok for two months

  40. #40
    Now with More Wood
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    Just FYI - blew my shock a couple of weeks ago (lost all damping - compression and rebound) - has now been replaced by an '08. The '08 shock is definitely nicer than the '07 (even when it was working) - let's hope it also holds together a bit longer...

  41. #41
    GWD
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    Bought a 07 enduro sl 2 month ago, taking it back to the shop tomorow. probs with the rear shock rebound. My friend bought a 07 enduro sl 6 months ago, he was at the dealer last month with the front fork losing air press.These are the first probs we have had with the bikes.
    Last edited by GWD; 12-26-2007 at 07:50 AM.

  42. #42
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    08 Specialized Enduro SL Comp report

    Bought a 08 Enduro SL 2 mths ago and after 60km of easy riding the fork started to "clunk" when lifted off the ground in the climbing position.
    I checked all allen bolts - no change.Called LBS , they said to check fork air pressure as they lose air ? Not having a shock pump or made any changes to the ride from factory I took her to LBS and they went to work straight away .
    After an overnight stay in shop the " lock out control valve" was replaced .
    I pick her up this afternoon, we'll see how she handles.

    One other thing, on a $3600 bike the stock plastic pedals fall well short compared to the rest of the componentry on this bike.

    Other than the fork problem this bike is great.
    Happy with prompt service from LBS, (which was expected after purchasing an expensive bike).

  43. #43
    100% italian mtbiker
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    UP! Keep on reporting!

  44. #44
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    i was thinking very strongly about an enduro sl but after reading all this stuff has made me highly dubious, i may go for a stumpjumper elite instead as the fox shocks speak for themselves, i did want a bike with more travel to have a bit of all mountain fun on, the enduro sl really fits the bill but lets face it id be an idiot to buy one after all this, theres always the sx but its a little out of my price range and its too heavy for where i live

  45. #45
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    Really you would have nothing to worry about being as though there is a warranty and they are doing a great job replacing defective parts.

    The bike rides awesome I have not complaints on how it rides. I did have to replace the rear shock as the rebound quit working but was replaced in 2days.

    It was replaced with an 08' model which I have yet to take out on a serious ride.

  46. #46
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    07 SL Expert

    Bought march 07.
    Still beating it up. No issues at all.
    Maybe a bit (a really little bitty) of stiction?
    Normal from what I know.

    Flawless otherwise.

    fyi: I don't drop 8 footers but I ride fairly aggressive, not crazy.

    K

  47. #47
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    2007 ENDURO S.L. PRO CARBON, have had it ten months and its been fantastic - its had one replacement shock ,because "the red rebound knob just turned continually" and I, ve recently noticed that the lock down facility on the fork dosent lock it down quite as far as it used to. ( please see my post )
    That said I,ve had ten months of kick ass blasting over hills mountains & moor,s and no matter what bike I,d have been on it would have had signs of wear by now , at least with spesh I,ve still got over a year of free bits to come, if it does all go wrong.
    On the whole its been a great bike .

  48. #48
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    seems a lot of people have problems with the travel adjust, that it doesnt drop fully anymore or it doesnt extend fully anymore, i know specialized are dealing with replacements fast but i live out in the canary islands and nothing i mean nothing gets replaced fast here, im sure it would be replaced but im sure it would take weeks if not months.

  49. #49
    100% italian mtbiker
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    @darkest_fugue: I decided to order an enduro despite what I had read all over the web, after all it's just a matter of few dozens of owners...of course if you consider the percentage...

    what is pissing me off right now is the delivery policy of Specialized Italy: all over our country there's people like me waiting for an enduro that never arrives, delayed from week by week. I've ordered it in October 2007. A few of them should have arrived in Milan, and should be delivered within the half of Feb, but too much hype was created for me to trust them. My dealer has no fault of course, is a common issue.

    Still waiting. (just wondering how much would it take for a replacement...X_X )

  50. #50
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    Sounds like the service in Australia does compare to that mentioned on this thread, I have now had 4 trips to the bike shop and the owner after swapping fork cartridges tells me there is nothing more he can do . "The noise the fork now makes is how it should operate" - funny it I didnt expect it to make this aweful sound after I had it repaired by a self professed expert ?.
    Contacted Avanti the Australian importer to try to get this resolved and the only reply I received was from the irrate bike shop owner telling me "it wont do you any good calling the importer" . Well I guess he was right about something.

    I heard there were issues with some bikes but decided to purchase one after reading about the prompt service specialized were offering to customers with problems. Unfortunaltely this same level of back up doesnt seem to apply here in Tuggerah , Australia.
    The enduro is a great bike let down locally here by poor customer service.LBS needs to remember the mountain bike community is very close and news travels quick both good and bad.

  51. #51
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    07 Comp
    I had no catastrophic failures. The shock never seemed to keep it's sag though. The front was nice and plush, good except for the stupid 25mm axle design . So first chance I got (as soon as I had money) I changed the forks and the shock to RS Lyrik/RP3.
    Attached Images Attached Images

  52. #52
    Wait, what!?
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    I guess Roval (spelling?) now makes a 25mm hub?

  53. #53
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    What's your experience with this fork and shock on the Enduro?
    Thinking about an RP23 myself. Will I have a totally different bike with??

    What about the fork? Haven't Enduro a spesial headtube diameter og is it normal 1 1/8?

  54. #54
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    Quote Originally Posted by hbakken
    What's your experience with this fork and shock on the Enduro?
    Thinking about an RP23 myself. Will I have a totally different bike with??

    What about the fork? Haven't Enduro a spesial headtube diameter og is it normal 1 1/8?


    Totally better... yes.
    The fork drops .6 lbs and performs better (I wanted a Fox 36)
    The stem can be changed easily (any 1 1/8)
    Try to find a nice wheelset for 25mm, 20mm are everywhere it's a standard .
    The shock is night and day. I can pedal this like my XC bike.

    This set up works for 6-8 foot drops too!

  55. #55
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    Quote Originally Posted by fawndog
    Totally better... yes.
    The fork drops .6 lbs and performs better (I wanted a Fox 36)
    The stem can be changed easily (any 1 1/8)
    Try to find a nice wheelset for 25mm, 20mm are everywhere it's a standard .
    The shock is night and day. I can pedal this like my XC bike.

    This set up works for 6-8 foot drops too!

    Thanks!
    I'll probally change the shock. I'm not happy about the pedaling qualities on the original.

  56. #56
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    New travel adjust cardrige at 15 days used.

    Shock seems to starts to leak presure.

    Let's continue voting. That's interesting.

  57. #57
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    I have an '08 Expert - only had it three weeks, but have put in 30 or so rides in that period - so maybe more like 10 weeks to someone who rides 2 or 3 times per week. Love the bike no suspension issues but my rear brake is broke. Bringing it in next week hopefully for warranty repair.

    As far as the percentages quoted above about the chances of not having a problem with a bike - you'd need to have a less biased sample than what you are going to get on MTBR. I suspect many people who have problems run to MTBR Spesh to see if others have the same - probably not so for someone who is not having problems.

    John

  58. #58
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    08 SL here and no problems

  59. #59
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    '08 DEMO Enduro SL Expert

    The LBS replaced the front fork before I took posession of the bike and I have had ZERO problems w/either the front fork or back shock.

    The bike just ROCKS !!! I can't wait to see Spesh go to a BB30 bottom bracket and make the fork just a little more supple and include a remote handlebar mount to lower the fork.

  60. #60
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    '07 Expert with no problems but LBS upgraded E150 internals to '08 before I brought it.

    Love the bike, shame Spec not continuing with E150.

  61. #61
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    I have an 08 comp. and love the bike. No suspension problems other than my own beginner learning to adjust it. I beat it to death hear in the Florida strip mines and it takes the beating and keeps on ticking. Just thought I'd share a positive report I don't see many here.

  62. #62
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    Front fork 07

    After servicing the fork, thanks to Spec Tech/Keslr and others...great stuff I have come to a conclusion.

    This fork carries too much stiction. Did the alignment procedure 2 x, checked that the stancions were true... they are. They travel is uninterupted UNTIL you tighten the crown bolts in sequence. There is no way I see around it. The fork brace impedes on the travel so alignment can't help it out.

    Fork is working pretty good, just not great because its too tight for stutter bumps.

    Sorry just my thoughts.

  63. #63
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    08 SL for about 11 months now. I got the first batch of 08's last September. I got one new shock, and have had the fork serviced for regular maintence. The bike is still awesome. It took awhile to be able to know exacty how to dial it in for the terrain, but that was a fun process. I ride 2-3 times a week, once a month in Downieville or Northstar (in season). I have decided to upgrade to an I9 wheelset and slowly replace the group with XTR. Maybe formula brakes if I still have any money. I will most likely keep this bike for 1.5-2 more years and then hop on a carbon SL. Love the bike, to bad there are not as many good reviews.

  64. #64
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    Non-spec suspension way to go?

    Just a consideration for anyone thinking of getting an Enduro... of all the reviews I've read ppl seem really happy when they build it w non-spec suspension front and back. Picked up an '08 enduro w a fox dhx5 air and rs Lyric 2-step (this thing is the bees bollocks) and it's sweet... the frame itself has an amazing balance. Was super lucky picking it up - was built up by the lbs and just happened to walk in at the right time. I was never really a fan of a trail bike w dual crown anyway... just turning it round is like backing up a semi.

  65. #65
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    Second travel adjust that suddenly isn't work in a month after a medium hard route just this evening. Noticed too a lack of a kind of liquid (not oil, is transparent) crying of the preload valves.



    Travel adjust cardridge changed 20 days ago wiht the 2009 update.

    Bravo Spec.

  66. #66
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    I got mine in february 2007, i was told it was one of the first ones sold&delivered on the west coast. Over the past year and half, I have had the fork rebuilt 3 times before they installed 08 internals, and yesterday, I just dropped it off because it feels like the 08 internals have lost compression damping. I have also had 3 rear shocks, the latest one, an 08, is still doing good. the first one that came on the bike really puked itself apart during a MTB trip to Moab in march of 2007.
    All this has been covered under warranty, my LBS is really good and I trust them, and they have a great relationship with specialized.
    If this keeps up, I might consider a different bike or something....
    Other than the suspension issues, the bike as a dream to ride.

  67. #67
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    Quote Originally Posted by Blackness
    Sounds like the service in Australia does compare to that mentioned on this thread, I have now had 4 trips to the bike shop and the owner after swapping fork cartridges tells me there is nothing more he can do . "The noise the fork now makes is how it should operate" - funny it I didnt expect it to make this aweful sound after I had it repaired by a self professed expert ?.
    Contacted Avanti the Australian importer to try to get this resolved and the only reply I received was from the irrate bike shop owner telling me "it wont do you any good calling the importer" . Well I guess he was right about something.

    I heard there were issues with some bikes but decided to purchase one after reading about the prompt service specialized were offering to customers with problems. Unfortunaltely this same level of back up doesnt seem to apply here in Tuggerah , Australia.
    The enduro is a great bike let down locally here by poor customer service.LBS needs to remember the mountain bike community is very close and news travels quick both good and bad.
    Hi Blackness,

    It definetely comes down to the LBS you are dealing with. I'm in Sydney and the guys I bought my SL from have been authorized reps for Specialized for many years. Had several problems with my fork during the first couple of months after the purchase and they were and have been fantastic in every single aspect. They managed to get overnight courier from Avanti in Melbourne on all the replacements required and they even gave me a courtesy bike while I was waiting for my E150 to be fixed. New cartridges are March 2008 serial numbers and the bike has been a dream since. No more problems and this bike is just AMAZING!!!

    I had a bit of a struggle regarding the confirmation of the 5 year warranty but it was more Avanti passing it to all the LBS within Australia.

    Have you though of starting servicing your bike somewhere else? Perhaps get Avanti to point you to another shop with more experience with this type of suspension.
    Cheers,

    Iguanabartola

  68. #68
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    Compression, Send me a PM, let's get you taken care of.
    Visit my profile for Links to:

    Performance Guarantee, Service, Setup, E150 Maintenance....

  69. #69
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    Quote Originally Posted by Speci- Suspension Tech
    Compression, Send me a PM, let's get you taken care of.
    PM Sent... But dont worry about it.
    I got a response about my SL today from my LBS.
    They are going to replace the internals in both the fork and the shock free of charge.
    So if the trend holds true, every 4 - 5months, I will get the suspension rebuilt.
    My LBS and Specialized have been very quick about getting it taken care of, I am never without the bike more than 4 or so days.

    I am beginning to wonder if the body of my early E150 fork is out of tolerance or something, which is causing the internals to fail, because even the new 08 internals took a dive. I hope they get this figured out.

    eh, whatever, thats fine with me. When everything is working correctly, It is worth it!

  70. #70
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    Similar problems with with my SL

    My experience is similar to compression's.

    I purchased an 07 SL Pro last July. Within a few months of owning the bike I went through two new 2 new air cartridges and a rebound issue on the front shock and have had a rebound issue with my rear shock which evolved into having it rebuilt. I received my 08 upgrade on both shocks earlier this year and it seemed to work much better for a much longer time. I am currently experiencing a rebound issue on both the front and the rear shock. That being said, I love the bike. All I can think about everyday is getting home from work so I can go out and ride!! The LBS has been very helpful in their service and the warranty issues. Even with the issues I have had, I still love the bike and have never once regretted the purchase!

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