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  1. #1
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    Reputation: WVBikr's Avatar
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    Cracked Alum Stumpjumper

    I have a cracked Aluminum 2011 Stumpjumper, will Specialized send a replacement before I send it to them?

  2. #2
    Expert Crasher
    Reputation: GreenLightGo's Avatar
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    You should ask your LBS/Specialized dealer. My gut says no....
    Happiness depends more on the inward disposition of mind than on outward circumstances. Benjamin Franklin

  3. #3
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    of course not.

  4. #4
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    Reputation: WVBikr's Avatar
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    That's what my LBS is saying that's why I'm coming here.

  5. #5
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    Do you expect Specialized to just take your word for it?

  6. #6
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    You have to take it to the shop and have it checked out by a tech. They'll start the warranty process with Specialized. Specialized, like most bike manufacturers only deals with bike shops, not end users.
    "Got everything you need?"

  7. #7
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    Don't forget: assuming your warranty is processed (or crash replacement depending on the circumstances) the process does not cover labor for disassembly and reassembly.

  8. #8
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    1) do you have the original receipt?
    2) was it a crash, or a legitimate crack from wear and tear?

  9. #9
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    I expect shop to inspect and take pictures if needed so frame can be on the way. That way I have least amount of downtime possible. Yeah legitimate crack at a weld where seatstays join each other

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