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  1. #1
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    I have emailed Fox and posted messages on facebook without response, is this normal?

    Any ideas? Are they known for poor customer service?

  2. #2
    moaaar shimz
    Reputation: tacubaya's Avatar
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    Quote Originally Posted by neiloxford View Post
    Any ideas? Are they known for poor customer service?
    How about a good old phone call?

  3. #3
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    Reputation: trailbildr's Avatar
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    It takes them a few days to answer email. I imagine they are simply busy. Very busy.

    Yes, phone call...

    mk
    TrailWerks Cyclery
    Trailwerks Suspension Service

    trailwerkssuspension.com
    trailwerkscyclery.com

  4. #4
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    They have been amazing for me every time.

  5. #5
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    Trying to sort out issues in a hurry at the crack of spring in the bike industries often does not fare too well. Deal with things in January if you can.

  6. #6
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    got a response today :-) took 5 days, not sure if that is good or not, but got the info i need now :-)

  7. #7
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    Sounds OK....spring is very busy.

  8. #8
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    They have always been helpful, yet I always call.

  9. #9
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    Average turn around for me for emails is two weeks. If you call, yes you will get someone on the phone. Customer service is generally good. They'll make mistakes, but are quick to fix.

    In this age, it's pretty silly not to focus on emails. Just more productive. Oh, well. Fox is retro

  10. #10
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    Reputation: NJTransplant's Avatar
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    While email focus is big a phone call is still the most direct route. Think about the hundreds (possibly thousands) of emails they have to sort through and answer. If it's an emergency phone is and will always be best. If you have time to wait then email will work.

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