Results 1 to 4 of 4
  1. #1
    Daniel the Dog
    Reputation:
    Join Date
    Mar 2008
    Posts
    6,588

    Shimano customer service is so slow

    Almost two months and no pedals. I broke them pulling up out of them and no response from Shimano!

  2. #2
    mtbr member
    Reputation: G-AIR's Avatar
    Join Date
    Jan 2004
    Posts
    1,400
    Quote Originally Posted by Jaybo View Post
    Almost two months and no pedals. I broke them pulling up out of them and no response from Shimano!
    Did you turn the warranty claim or have your LBS do it? Have you called them?

    I just had the best CS I have ever had from any company. Thank you Shimano!

    I have always likes there products, they now have a long time loyal customer.

  3. #3
    Daniel the Dog
    Reputation:
    Join Date
    Mar 2008
    Posts
    6,588
    I have some XTR pedals with them. Supposedly Performance sent them in and Shimano said they would give me some pedals for 30% of cost. These pedals are two years old and broke. Do you have Shimano's phone number? I cam going to call them because this sounds fishy. Those pedals were in excellent shape and ridden very little. Weird.

  4. #4
    mtbr member
    Reputation:
    Join Date
    Aug 2006
    Posts
    140
    Anything XTR has a 3 year warranty. Normally Shimano will send out a new pair ASAP. As long as it has not been crashed, etc, etc. This sounds like a Performance problem, not Shimano....

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •