Results 1 to 23 of 23

Thread: Sham on Shimano

  1. #1
    mtbr member
    Reputation:
    Join Date
    Jan 2010
    Posts
    1

    Upset Sham on Shimano

    I'm currently building up a new ride and purchased a XT crankset only to fine that you need a special Shimano tool (TL-FC18) to install the crank. A TL-FC18 is an inexpensive plastic spline wrench that isn't readily available and IMO should be included with the crankset. I contacted Shimano Customer Service with my complaint and they told me that I needed to order this tool through a local dealer.

    Bad form.

    Here's the ugly part of the issue, this special tool sell for $1 to 3 dollars. What does it cost Shimano to make? Maybe 5 or 10 cent. Luckly I contacted Speedgoat, where I pruchased my build kit, and they agreed to supply me with a TL-FC18 free of charge. They sell the tool for $1.08.

    An example of how it should be done is the Mavic wheelset that I purchased years ago which came with a special spoke and cone wrench. Seems like Shimano could include a TL-FC18 when the sell a XT Crankset. Shimano needs to rethink its customer service model.

  2. #2
    trail fairy
    Reputation: trailadvent's Avatar
    Join Date
    Jun 2004
    Posts
    9,652
    Dude that's std Shimano practice that system has been around at least since 2003

    With the old system square or octalink ya needed a special tool BBT 2 for Oct if mem serves which was a total pain in the arse and ten time more expensive for BBs and the tools.

    Everyone should have an external BB tool that plastic thig can be undone by hand if you loosen the pinch bolts first, its only to pul the crank onto the spline before torquing up.

    RF ya use a 8mm allen but still need a BB tool for the bottom brackets least they 3 times less in cost to internal BBs and easy to service

    I use most things non Shimnao where they std up relibility wise.
    Just riding a muddy trail. . ..

    MAXXIS 4C!
    Helmet for your neck

    Leatt FAQs


  3. #3
    mtbr member
    Reputation: CHUMBAevo's Avatar
    Join Date
    Jul 2006
    Posts
    1,134
    I can understand the frustration - they have got a lot better than the octalink days, but I agree that including the tool would be much more efficient for less $$, as Trailadvent mentioned can usually be done by hand, and if need be, sometimes you can fit a tool in it to loosen it up then do the rest by hand.
    Simple | Proven | Reliable

    http://chumbaracing.blogspot.com/

  4. #4
    fnar fnar brrraaaaap
    Reputation: ilostmypassword's Avatar
    Join Date
    Dec 2006
    Posts
    2,171
    Quote Originally Posted by trailadvent
    Dude that's std Shimano practice that system has been around at least since 2003

    Indeed!

    Hi Trailadvent Hows it going?

  5. #5
    mtbr member
    Reputation: LarryFahn's Avatar
    Join Date
    Jul 2005
    Posts
    1,588
    Take a pair of needle nose pliers and open them up inside the spline and tighten it that way. You won't get much torque on it. You shouldn't have much anyway. ttyl, Fahn

  6. #6
    29 some of the time...
    Reputation: AL29er's Avatar
    Join Date
    Jan 2004
    Posts
    4,945
    Meh...

    Very few components ship with tools to install them. The bicycle industry IMO is far better about this than many other hobby industries.
    Quote Originally Posted by saturnine
    that's the stupidest idea this side of pinkbike.

  7. #7
    mtbr member
    Reputation: tonyxcom's Avatar
    Join Date
    Feb 2009
    Posts
    227
    My XTR crankset came with the Removal tool. I was surprised to see that.

    But I am not sure what you are complaining about. Did you expect it to come with the tool to install the bottom bracket too?
    09 Stumpjumper FSR Expert Carbon | 09 S-Works Enduro SL Carbon

  8. #8
    mtbr member
    Reputation: LarryFahn's Avatar
    Join Date
    Jul 2005
    Posts
    1,588
    You're comparing a 5 cent piece of plastic to an actual wrench.

  9. #9
    mtbr member
    Reputation: tonyxcom's Avatar
    Join Date
    Feb 2009
    Posts
    227
    More like a 20cent piece of cast (in the case of a socket) or stamped (in the case of a wrench) metal.

    The point is that you can't expect parts to come with tools. Were you this disappointed after buying a chain to find out it didn't come with a chain breaker? That your cassette didn't come with a chainwhip and removal tool? That your brakes didn't come with a bleed kit?
    09 Stumpjumper FSR Expert Carbon | 09 S-Works Enduro SL Carbon

  10. #10
    mtbr member
    Reputation:
    Join Date
    Dec 2009
    Posts
    1
    If it were like this, by now I'd have more tools than parts to service...

  11. #11
    Do it all or nothing
    Reputation: headstrong356's Avatar
    Join Date
    Feb 2008
    Posts
    736
    Umm new bb wrenchs come with one built in...
    If it ain't broken... why the hell you fixin it!

    KONA rules!!

    If you miss the tranny... don't look down.

  12. #12
    mtbr member
    Reputation:
    Join Date
    Aug 2005
    Posts
    1,632
    Quote Originally Posted by headstrong356
    Umm new bb wrenchs come with one built in...
    Yep, almost all external bb tools has the little plastic star wrench thing built it. Others have it on the other side of the socket, if it is that type. What are you using to install the BB? The Park tool BB30-t or whatever it is has it, so does IceToolz BB socket.

  13. #13
    Warrior's Society
    Reputation: mtnbikej's Avatar
    Join Date
    Sep 2001
    Posts
    4,559
    When Shimano first started selling the external BB cranks, they used to include the BB wrench and the plastic lockring tool. Over the last couple of years, they seem to have stopped that practice. We used to have dozens of those narrow steel BB wrenches at the shop were customers did want them. Seemed like every bike we recieved with these cranks came with the tools.

  14. #14
    mtbr member
    Reputation:
    Join Date
    May 2009
    Posts
    88
    our shop gives those plastic instal pieces away. your lbs should let you use it. if not they shouldn't be your lbs

  15. #15
    Squishy Fishy
    Reputation:
    Join Date
    Nov 2008
    Posts
    233
    butter knife works just fine---

  16. #16
    bog
    bog is offline
    mtbr member
    Reputation: bog's Avatar
    Join Date
    Jun 2004
    Posts
    1,039
    A dime also fits in there really well. This is great to remember if it comes loose on the trail. Finding a rock or stick to do the job is really tough .... believe me!
    SC Tallboy C : Spec Enduro 29 : Giant Propel Adv SL DA9000

  17. #17
    mtbr member
    Reputation: Oxygen's Avatar
    Join Date
    Sep 2007
    Posts
    78
    my XT-08 box came with that tool included

  18. #18
    ...idios...
    Reputation: SteveUK's Avatar
    Join Date
    Apr 2006
    Posts
    5,680
    Have you called a waahhmbulance?
    .
    .


    What luck for rulers, that men do not think - Adolf Hitler

  19. #19
    Shikaka!
    Reputation: ace_ventura's Avatar
    Join Date
    Oct 2006
    Posts
    139
    IMO, it's not whining. Shimano does have this idiotic thing of small tools excluded from expensive stuff like a crank. Making your life harder and less likely to buy Shimano next time since you don't know what hassle waits for you. I had to make eights in the air to get stupid, very expensive, centerlock to 6 bolt adapters by shimano to fit my XT wheels...probably get Mavic next time.

  20. #20
    local trails rider
    Reputation: perttime's Avatar
    Join Date
    Aug 2005
    Posts
    11,772
    Quote Originally Posted by CHUMBAevo
    including the tool would be much more efficient for less $$,
    So now I'd have three sets of those tools...
    Show me a square taper BB/Crank, cassette, or headset that comes with the tools needed for installation and uninstallation.

  21. #21
    On MTBR hiatus :(
    Reputation: Speedub.Nate's Avatar
    Join Date
    Dec 2003
    Posts
    9,144
    Anybody want one of those T25 'L' wrenches Avid includes with every single BB7? I must have 10 of them sitting around. Useless.
    speedub.nate
    MTBR Hiatus UFN

  22. #22
    bog
    bog is offline
    mtbr member
    Reputation: bog's Avatar
    Join Date
    Jun 2004
    Posts
    1,039
    Why not just use centerlock rotors? Also, be careful when buying your next set of Mavic wheels because they make centerlock hubs also.

    It's definitely too much to ask for every manufacturer to ship installation tools with every part. It would make every part more expensive and is a gong show environmentally. When I installed my new Elixirs I had to shorten the hose and did a bleed after that. I sure didn't expect Avid to send a bleed kit with my new brakes!
    SC Tallboy C : Spec Enduro 29 : Giant Propel Adv SL DA9000

  23. #23
    mtbr member
    Reputation: Dover's Avatar
    Join Date
    Jan 2006
    Posts
    481
    Quote Originally Posted by ace_ventura
    IMO, it's not whining. Shimano does have this idiotic thing of small tools excluded from expensive stuff like a crank. Making your life harder and less likely to buy Shimano next time since you don't know what hassle waits for you. I had to make eights in the air to get stupid, very expensive, centerlock to 6 bolt adapters by shimano to fit my XT wheels...probably get Mavic next time.
    very few parts come with the required tools to install or remove them.
    no cassette comes with a lockring tool or chain whip.
    no chain comes with a chain cutter.
    No fork comes with a steer-tube cutter or star nut installer.
    all of these parts require special tools, why would you expect the crank to come with its dedicated tool?

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •