First Broken Sette Phantom?

[COLINx86]

Broke my Sette Phantom's chainstay today. Snapped it completely in half. Right as I was taking off for my race my wheel started dragging the frame, I thought my wheel was just in crooked, but it turned out to be a snapped chainstay. It was really strange it was fine for the pre-ride the day before, it was fine for the warm up, but right as I took off on the race it just snapped.

[newnan3]

Oh that suxs. Is it under warranty?

[COLINx86]

I've only had it 1.5 years, so it should be under warranty. We'll see how they handle it later this week.

[Nadric]

Ouch! Hope they take care of this for ya.

[facelessfools]

total bummer dude! if they dont replace it, it still can be repaired.

i snapped the bolt that connects my dropout to seatstay while practicing in big bear on firday. dot it fixed for my race though

[COLINx86]

Just got word from Sette that I need to send the frame to them. I've never had to warranty a frame before, is it normal to have to send it back at your own cost?
He also said that it will probably be replaced.

[trboxman]

It is normal when dealing with mail order bikes.

[Dictatorsaurus]

Price Point has previously paid shipping both ways for warranty replacements.

Request a shipping label and go from there. If they don't send you one it shouldn't be more than $20 USPS economy shipping.

I'm pretty sure they'll send you a new frame. Probably one of the Serum frames.

[facelessfools]

Originally Posted by COLINx86

Just got word from Sette that I need to send the frame to them. I've never had to warranty a frame before, is it normal to have to send it back at your own cost?
He also said that it will probably be replaced.

a buddy snapped his niner frame in half and he didn't have to send it in.. or maybe they just sent him the twisted chunk of alloy..

[TrailMasonJones]

most good company's want to see the broken bike so they can try and find out what happed I would be much more concerned with bike quality coming from a company that dident care. also if they dident make you send in the frame then I think mine just broke I would like a free frame.

[COLINx86]

Originally Posted by TrailMasonJones

most good company's want to see the broken bike so they can try and find out what happed I would be much more concerned with bike quality coming from a company that dident care. also if they dident make you send in the frame then I think mine just broke I would like a free frame.

I knew I'd have to send it in, I was just wondering if it's normal for me to have to pay to send it in.

[newnan3]

Originally Posted by facelessfools

total bummer dude! if they dont replace it, it still can be repaired.

For future reference, How could something like that be repaired? Who does those repairs?

I couldnt imagine it being cheap fix........

[mtbscott]

In Texas, I know of at least one frame builder that does carbon repairs, Kirklee in Austin, best known for their custom road frames. Probably no cheap but if worth it if you really like the frame and it's cheaper than a new one.

[newnan3]

Any updates?

[COLINx86]

Sorry for the lack of updates. I am actually just now getting around to shipping it, I needed to take the headset out, but I kept putting it off for a month. Anyways It's all packed up and will be headed to the post office as soon as I finish typing this.

[COLINx86]

Well, I have to say, I am VERY impressed with Sette/Pricepoint. Not only are they going to replace my frame with the new Serum, but they are going to bump it up a size for me (was starting to out grow the 17").

So not only do they sell a nice frame, they stand by there product!

[facelessfools]

nice! good to hear! (ill be swapping my sette for a carbon hardtail frame though)

[nick731]

wow, that is good to know. did they require any type of purchase info?

[TAPnTX]

Awesome, nice to hear good news about an online seller. Looks like it was taken care of very nicely!!!

Todd