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  1. #1
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    Shimano Support?

    So I was JRA in Toro Park working on lungs and legs in prep for Otter and bang I busted a spoke on my XT rear wheel. These have been virtually trouble free. So I call around and the closest spoke is in San Jose. Anybody know if I can talk Shimano into a spoke or dare I say it a repair ?

  2. #2
    mtbr member
    Reputation: mtbGreg's Avatar
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    Quote Originally Posted by steve86
    So I was JRA in Toro Park working on lungs and legs in prep for Otter and bang I busted a spoke on my XT rear wheel. These have been virtually trouble free. So I call around and the closest spoke is in San Jose. Anybody know if I can talk Shimano into a spoke or dare I say it a repair ?
    I bet you could. I'd show up at the booth and see what they can do for ya.
    GregRidesTrails.com--An informational and instructional mountain bike blog.

  3. #3
    newless cluebie
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    There were tons of ppl at the various large vendor booths getting free support and repairs.
    My Trifecta: Rocky Mountain Flatline Pro, Rocky Mountain Slayer SXC70, eBay Carbon Hardtail

  4. #4
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    Shimano guys rule. Went Friday early and the mechanic(Tyler)was very nice and polite and sure he would be happy to fix my wheel. Fixed in an hour, thanks again.
    BTW, also got great customer service from Crank Bros. and Ibis.

    This is how you run a business!

  5. #5
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    Quote Originally Posted by steve86
    Shimano guys rule. Went Friday early and the mechanic(Tyler)was very nice and polite and sure he would be happy to fix my wheel. Fixed in an hour, thanks again.
    BTW, also got great customer service from Crank Bros. and Ibis.

    This is how you run a business!

    Wolfgang is the best rep!!

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