I speak on behalf of my friends who sit next to me while I type and in which I was suggested him to buy this model because of top of the line model from Scott.
Bough the bike 1 month ago at USD 9,500.
I need some pointer here and help as we are frustrated already with the level of service that we received from our local Scott Distributor in Indonesia.
The bike just been used once and out of sudden the Fork - SID WorldCup, was just compressed and stuck at almost their end of travel. take to the distributor who sold this bike and according to them negative air chamber is overair. They has remove the air abit and the shock back to their normal travel condition.
Bring back home, leave it overnight and net day it happened again.
Bring it back again to the shop and they blame Rockshox on this. We said we dont care, we need them to replace the fork as it is certainly a defect product. We bough a full bike from Scott and I believe it is Scott responsibility to warrant those product that their sold is free from defect.
If I bough a car from BMW then the suspension got problem and eventually we know the suspension not made by BMW but we still goes to BMW for a warranty. I believe the analogy is the same here.
Appreciate any advise here what we should we do about this, it is really frustrating we have spend close to $10k for a bike which at the end we got crap quality of materials all over.
Anyone from Scott can address this. please.
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