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Thread: Scott advice...

  1. #1
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    Scott advice...

    So....I bought a carbon fiber 2011 Scott Scale Pro. It was new. Love the bike. Well on a ride today caught the RD on a root,snapped it. The RD went around the cassette and cracked my seat stay just above the wheel. It's a complete crack. I'll have some pics later.

    What are my options?

    Am I out of luck? Can I get Scott to replace with some sort of warrantee? Can I work with the seller to get a replacement?

    This just happened. I havent contacted Scott. I wanted to get some feedback first. Any advice is appreciated.
    Last edited by Metalhack; 11-21-2011 at 11:42 AM.

  2. #2
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    I do believe scott has some kind of crash replacement. Don't know how good it is though and if you qualify as the second owner. Maybe the original owner would be willing to pretend the bike is still his.

    Curious as to how hard the seat stay got hit for it to crack?
    Before you buy anything online, send Bob at bikerbob.com an email! Best online retailer!

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    If you strike out with Scott there is a company in the USA that repairs carbon bicycle frames. I can't remember the name but hopefully a search will find them.

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    Calfee repairs carbon. There are other companies. Velonews or Bikerumor had an article awhile ago... Maybe you can find one close to you.

    http://www.calfeedesign.com/

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    Quote Originally Posted by limba View Post
    Calfee repairs carbon. There are other companies. Velonews or Bikerumor had an article awhile ago... Maybe you can find one close to you.

    http://www.calfeedesign.com/
    Looks like this may be the direction Im going. A crash replacement is gonna cost me about $900...the repair job will be $200. Sounds like a no brainer. Thanks again!

  6. #6
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    No problem. Let us know how it goes.

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    Plz post pre and post pics after you get your bike back from Calfee!
    Before you buy anything online, send Bob at bikerbob.com an email! Best online retailer!

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    Quote Originally Posted by Metalhack View Post
    So....I bought a carbon fiber 2011 Scott Scale Pro. It was new. Love the bike. Well on a ride today caught the RD on a root,snapped it. The RD went around the cassette and cracked my seat stay just above the wheel. It's a complete crack. I'll have some pics later.

    What are my options?

    Am I out of luck? Can I get Scott to replace with some sort of warrantee? Can I work with the seller to get a replacement?

    This just happened. I havent contacted Scott. I wanted to get some feedback first. Any advice is appreciated.
    Are scott frame so fragile??

  9. #9
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    Quote Originally Posted by bellullabob View Post
    Plz post pre and post pics after you get your bike back from Calfee!
    Well unfortunetly Calfree siad the cant fix it. They wont repair high stress areas, such as the rear dropout.

    Its wall art now!

  10. #10
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    Quote Originally Posted by Nitebikerz View Post
    Are scott frame so fragile??
    I dont know...Its a weak point because the carbon is so thin at the distal part of the seatstay. There was a lot of force against the frame when my RD broke and made the rotation with the tire. Would it have happened with another manufacturer...I dont know?

    Either way Im all done with carbon.

  11. #11
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    Quote Originally Posted by Metalhack View Post
    Well unfortunetly Calfree siad the cant fix it. They wont repair high stress areas, such as the rear dropout.

    Its wall art now!
    Sorry to hear that. I was wondering how they were going to deal w/ the seat stays since they flex and they somehow would have to preserve that to keep the rear wheel straight back there. I would contact Scott again and see if you somehow can get a small discount on that crash replacement. Sometimes it's worth calling several times as you might get someone who is willing to work w/ you!
    Before you buy anything online, send Bob at bikerbob.com an email! Best online retailer!

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  12. #12
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    Yeah, that's too bad. I'd also see if you can get a crash replacement discount. I wouldn't give up on carbon just yet.

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    Yeah thanks guys...

    Ill try that Scott replacement discount. Might be worth it.

  14. #14
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    Good news....

    THIS cat says it can be fixed no problem.

    Im not going to do it until after the holidays but Im pretty happy it can be done.

  15. #15
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    You're right, it looks promising. I'd love to see the finished product. Please post pics!

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