SC customer service does it again!!
Just needed to post up yet another excellent customer service experience for me with Santa Cruz and, in particular, Willie @ the warranty dept. I had an issue with a crack in a TRc frame. This was actually in a strange place - around a bolt on the drive side lower axle. I was not even sure if it was a major issue, as it was barely noticeable but sent Willie a photo, got the RA#, sent the frame in on Friday last week, and received a new 2013 TRc frame yesterday. That's a one week turnaround! As a bonus, I inquired with Willie about buying a downtube protector for the new frame and getting it put in with the frame so I could avoid paying shipping for the downtime protector. He sent the downtube protector without charging me for it. All in all I think this experience speaks volumes about the company.
I'll post some pics of the new frame when I get a chance.