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  1. #1
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  2. #2
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    SPAM: Can you ride a large 6-Pack, if so, I've got one for sale. The powder coated Nomad frame took less than two weeks, you must have ordered custom colors? There's a large black frame Nomad and a medium Ano Black Nomad at Bicycle Centers of Everett. bummer, sorry you're having a hard time.
    turtle
    Last edited by Turtle 1; 03-03-2006 at 09:02 PM.

  3. #3
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    Hey get smart

    It would be as easy as finding what you want in stock at a store and buying on the spot. That is what I do and I never had to wait a day on my Superlight, Heckler or future Nomad.

  4. #4
    Ultimate Poseur
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    The guy's got a valid complaint. I'm sure he's not the only one that is tired of SC living in what is called "SC time." If a company says "we'll get this to you in 3 weeks" they better get it to you in 3 weeks or less. Underpromise and overdeliver NOT overpromise and underdeliver.

    I wouldn't think it would take much for SC to get an accurate inventory forecasting tool of some kind. Maybe they have something and choose not to use it?

    I tried to get my LBS to pick up SC...went so far as getting the # for the regional rep so the shop could get in touch with them. No dice. The impression my LBS got from them was that they had enough business and they didn't need theirs.

    One of the threads, posted by the O.P., states that dealing with SC's warranty issues was terrible. The 2 times that I've had problems they were taken care right away with no issues whatsoever.

  5. #5
    All Mt, DH
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    I'd have to agree with most that SC wait times are inconsistent.... and too long.
    Its not only that... its all the BSh#t we are feed when asking.
    Currently have 4 SC bikes and while the grief of waiting can be high, I'v"e actually learnt to have at least or 2 bikes I can ride, rather than just waiting for that call "Your frame is in " from the LBS

    Overall SC seem very good with warranty issues and even respond to tech questions I've asked both in a professional and timely manner.

    For now I'm sticking with them, but I'm lucky enough to have several rides, so not just waiting for my dream bike... I really feel for u guys
    2007 Blur 4x
    2009 Driver 8

  6. #6
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    This has happened to me with 2 other high end frame companies also (NOT Santa Cruz).
    I guess these things happen in small companies, when they just cant satisfy the demand for their products. Since then, I buy only from stock. Never backorder anything. Picked up my Nomad the exact same way - found a LBS that stocked one my size & the color I wanted, and picked it up.
    At the end of the day, the only things that matter are the ride, and it's customer service if and when something happens to it. Lead times is not a parameter I would base my buying descision on.

  7. #7
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    I would not be surprised if a certain proportion of the target date problems actually comes from the retailers and not SantaCruz. When I ordered my Nomad, I said to my dealer I wanted a front red with black rear. He immediately told me, no promise on the target date but "should" be around 6 weeks. Well it actually took 6 weeks. I'm not saying SantaCruz doesn't have its problems but I'm certainly convinced some retailers give a date to a perspective buyer just to make the sale and after that they keep the bs coming hoping the customer is not gonna give up. Bottom line, it the customer gives up, he will be blaming SC anyway. So I'm quite sure the positive SC comments we read here are coming from people who deal with good retailers and negative comments may actually come from people who deal with not so good retailers.

    Just my theory.

  8. #8
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    No good Boo Focking Hoo!

    Let me get this straight here. You had already experienced a long wait for your Bullit a while back. A few years go by and you decide on another SC bike. You hear wait times have gotten better. Where did you hear this? Santa Cruz has always had a reputation for long wait times, yet you still go ahead and order a SC. Still with me?

    From what I have read, you were even warned from a few people that wait times ARE STILL LONG. Yet, you still ordered a SC bike.

    You knew these things going in, but you go and advertise all over the internet that you are done with SC for life after finding out, SURPRISE, SURPRISE, that you are going to have to wait for a few weeks to get a frame.

    What a Shocker. Unbelievable. Damn you to hell Santa Cruz.

    Anyways, have fun on your next bike.

  9. #9
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    if you order from SC you get exactly what you want,

    everyone knows if you order and its not in stock you are in for a wait

    get over it

    after all long term you will have no regrets

  10. #10
    Too Much Fun
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    No good That sucks, but you gotta plan on the SC wait...

    This is news?! Its a well known fact that SC takes forever to deliver. Does it suck? Of course. Is part of it legend? Yes. There are stories of impossible wait times and stories of none at all.

    Instead of making a hail mary and ordering it in the hope they meet their delivery (50-50 at best,) the wise thing to do is take the time to scour the land for the frame you want and buy it on the spot. They are out there, you just need to find them.

    The other part of the lesson is PLAN on waiting. Don't sell your old rig and THEN order (not sure if thats what happened here, but just saying). Instead plan for some wait and build time. It makes the whole process more satisfying.

    Anyways, have fun with whatever you ride.
    - -benja- -

  11. #11
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    I agree with you guys about they're ability to ship on time as that is what happened to me last year with my replacement Bullit. But, the bikes are good and by dealing with my local bike shop, I was looked after in the long run. If you deal with a good shop they'll want to look after you and keep you happy. I may get flamed for this, but I don't understand why you would go directly to the manufacturer when your local shop can and will do a better job looking after you and giving SC crap on your behalf with some clout when things don't go right.
    "Hold it wide and let it slide" - Sam Hill.

  12. #12
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    wtf?

    I ordered a Nomad over a month ago. I told my LBS to get a frame colour that was in stock so that the wait wouldn't be over the top. I wanted ano black but settled on ano slate instead. Now...having said all this, I knew long ago all about the history of SC delivery problems. Even though I've never had one before, it's all over the net - unbelievably unreliable delivery time estimates, but really solid bikes. My LBS told me 2 to 3 weeks. It's now delayed, while SC waits for wheels. Do I care? Of course not. I laughed out loud when they told me 2 to 3 weeks. I ordered it in the winter, just to make sure it's here for April or May. I would have never ordered it at the start of riding season. If I wanted one then, I would have bought one built from one of about 4 LBS's in my area that carry SC's, or at least a frame so that I could build it.

    In my view, you'd have to be deaf and dumb to not realize that the delivery time estimate is likely not going to materialize. At minimum, you'd have to be hugely naiive to think that your bike's going to arrive on time.

    So, if you want an SC, deal with the wait issue going in. It doesn't matter what anyone says, it's likely going to take a while. Any promise of a certain delivery date has to be discounted almost completely.

    I would have thought I was stating the obvious. Apparently not.

    I have absolutely no idea why the original poster is blaming SC for this.

  13. #13
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    If you retards could read, you'd know that his complaint isnt about the wait time, but that he was lied to.

  14. #14
    Got A Lust for Life...
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    Wink Lied to about what???

    Quote Originally Posted by NoTreadOnMe
    If you retards could read, you'd know that his complaint isnt about the wait time, but that he was lied to.
    Oh yeah...wait time.

  15. #15
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    Hey retard! I can read and I wouldn't really call it being lied to. Shite happens. Sometimes companies run out of stock and you have to wait longer to get what you want. ESPECIALLY WITH SANTA CRUZ. Skookum knew this going in, as he dealt with Santa Cruz before and had to wait a long time for his first frame. Notice a pattern here?

    The bottom line is, this guy had bought a SC bike before and was pissed because he had to wait a long time to get it. What does he do? Oh yeah, he orders another one and then complains about a long wait time. Even after being warned that it would probably take a while. Pathetic.

    I was looking at a Nomad and it is a given that it takes a while to get one once it is ordered.

    Then he posts this garbage on a SC forum and expects not to get back lash???? Think about it. The guy is posting this crap every where else also.
    Last edited by ronny; 03-05-2006 at 08:58 AM.

  16. #16
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    Quote Originally Posted by NoTreadOnMe
    If you retards could read, you'd know that his complaint isnt about the wait time, but that he was lied to.
    I'm thinking that only a "retard" would place any reliance on any representation by anyone - LBS or SC - as to delivery time. As an aside - f#ck you.

    edit - and by the way, I would highly doubt that SC or any LBS would ever give some guaranteed delivery date or anything close to that in terms of certainty. I would expect (as was the case with me and every single person I know) that the delivery time estimate was intended to be exactly that - an estimate ("it should be here in 3 weeks", "SC says they have the frame size and colour in stock so unless things go sideways, I'm thinking 3 to 4 weeks"...). To say that this guy was lied to is almost certainly a stretch. So again I wonder, who in their right mind, knowing full well SC's history for missing delivery estimates, would rely on this, especially when it's an estimate? Who's the f'ing retard here?
    Last edited by mmmm...kona; 03-05-2006 at 11:46 AM.

  17. #17
    SS Pusher Man
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    I work at a SC dealer and can honestly say that we are at the mercy of SC. When we quote you a delivery date/timeline......that is the delivery date/timeline that SC tells us. Your LBS has nothing to do with the delivery timelines. It kept getting pushed back because everytime your LBS called SC they were told a later date.


    IF you wanted one sooner, you should have done your homework and found another shop that has one in stock, or maybe sacrifice your #1 color option for #2 or #3. PIcking your color based on what SC has in stock is your best bet to get a frame in a short period of time. But I am sure you know this, because it has been stated on this message board numerous times.

    OH, yeah......just wanted to say thanks for canceling your order. Just means someone else just moved up one sopt to get theirs.




    mtnbikej

  18. #18
    Too Much Fun
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    Stop the drama...

    Quote Originally Posted by NoTreadOnMe
    If you retards could read, you'd know that his complaint isnt about the wait time, but that he was lied to.
    Well, judging from his original post I was not clear if it was SC who told him the shipping info or the LBS. Was he "lied" to? Hard to say. A f#ckup isn't the same as someone lying.
    - -benja- -

  19. #19
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    Not me!

    Wow, a lot griping here for sure. Sorry you've been lied to.

    Fact to the matter is...

    A. Small American company.
    B. High demand.
    C. Quality products.

    = Long wait times.
    Thank you, Captain Obvious!

    I'm on my 6th Santa Cruz bike now, and I've always had to wait.
    But the wait was definately worth it when I hit the trails/road.

    Timing is everything.
    Order from SC stock or wait for the production run....or simply scour the web and buy one in stock from the many suppliers in the US or Canada.

    BTW: The "Ano Slate" is an awesome color!
    Last edited by Mudd; 03-05-2006 at 11:01 AM.
    "Hesitation is the Mother of Failure!"

    ~~ 951 for Dirt & Roadster for Asphalt ~~

  20. #20
    FishZapper
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    Quote Originally Posted by ronny
    Hey retard! I can read and I wouldn't really call it being lied to. Shite happens. Sometimes companies run out of stock and you have to wait longer to get what you want. ESPECIALLY WITH SANTA CRUZ. Skookum knew this going in, as he dealt with Santa Cruz before and had to wait a long time for his first frame. Notice a pattern here?

    The bottom line is, this guy had bought a SC bike before and was pissed because he had to wait a long time to get it. What does he do? Oh yeah, he orders another one and then complains about a long wait time. Even after being warned that it would probably take a while. Pathetic.

    I was looking at a Nomad and it is a given that it takes a while to get one once it is ordered.

    Then he posts this garbage on a SC forum and expects not to get back lash???? Think about it. The guy is posting this crap every where else also.
    Why am I not surprised you still missed the point? You might think about taking a basic reading comprehension class sometime.

  21. #21
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    Quote Originally Posted by mmmm...kona
    I'm thinking that only a "retard" would place any reliance on any representation by anyone - LBS or SC - as to delivery time. As an aside - f#ck you.
    Look here everyone. This is what people do when they arent smart. They get called out for their stupidity, and posts like this are the norm. Good job proving my point, retard.

  22. #22
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    Quote Originally Posted by NoTreadOnMe
    Look here everyone. I just want to say that I have been off my meds for a bit. Sorry about that. I guess I better get back on them, and quick.
    Fixed it for ya.

    Okay - baby steps. To recap pretty much everything everyone has said here 10 times now:

    1. It is somewhat bold to suggest that anyone, SC or LBS, would give anyone any guarantees on delivery - I would suspect that anything said is, at best, an estimate. Why in God's name would SC give a guaranteed delivery date? it's not as though they need to make false promises to entice more buyers - I don't think lack of volume is a problem for them.

    2. If you rely on anything anyone says about the delivery time for a bike ordered from SC, even if it is an unqualified 100% guarantee (as opposed to an estimate), you're being pretty naiive about things and turning a blind eye to the obvious and very well documented history of delivery time issues for SC. It's not as though you would have statistics on your side. I guess maybe you might feel lucky, but in that case, you might be better off just buying a lottery ticket. I just can't see how anyone could feel that they could legitimately rely on any kind of reperesentation by anyone as to delivery time.

    3. Knowing all of this in advance, if you need a bike soon, get an SC from your LBS or buy a different bike. If the delivery time thing is such a big issue, don't even waste your time at the front end - buy something else.

    4. You lose.

  23. #23
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    Quote Originally Posted by NoTreadOnMe
    Why am I not surprised you still missed the point? You might think about taking a basic reading comprehension class sometime.
    Okay. Here is the post. I suggest you read it.

    "Everyone tried to tell me, (even people on this board) but i just wouldn't listen".

    "Anyways i call to get an update on the Blur XC that was supposed to ship this week, and i get told they ran out of everything. It'll come in 3 weeks.....

    Cancel order.

    This happened on my Bullit years ago, this is the last straw. i'm done with Santa Klaus, never again in my life will i buy from them. i was in the market to get not only the Blur but a Nomad as well. i was lied to before on the Bullit years ago, i had heard they had gotten better, they have not.

    Buyer beware if it's this hard to buy anything from them, i can't imagine what a nightmare dealing with any warranty issues."

    The guy said the order was going to be shipped and it got delayed. Very common with Santa Cruz. This happens all the time in many different industries aside from the mountain bike business. Does this constitute being lied to??? Not in my book. It is called a DELAY. Maybe a mistake was made. IT IS NOT DISHONESTY. Get this through your mullet. It would be dishonest if SC told him they were going to ship the bike, then take his money and never ship it at all. Get it straight.

    If you notice in the message it clearly states that the same thing happened before regarding his Bullit.

    Right at the beginning of the post it states "EVERYONE TRIED TO TELL ME, (even people on this board) but I just wouldn't listen. Sounds like he knew what he was getting into.

    I pointed it all out for you. Are we all still "retards"?

  24. #24
    Knomer
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    Choosing a frame based on a customer service operator's honesty policy, instead of geometry, weight, and overall ride quality could be the most ridiculous thing I've ever heard.

    Good luck to you!
    Director of Sales: Knolly Bikes

  25. #25
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    Quote Originally Posted by ronny

    I pointed it all out for you. Are we all still "retards"?
    Good job reading ONE of the TWO posts.

    i was told the Blur was shipping this week. Another call goes in and it appears as if now the story is they are out of everything, it'll be 3 more weeks. i had heard things had gotten better there, they have not.

  26. #26
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    Quote Originally Posted by mmmm...kona

    4. You lose.
    I lose because you cant comprehend simple english? Right. Good job, just like your buddy. Go re-read the post, then go sit in your room and think about what you've done. Please think before posting.

  27. #27
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    Quote Originally Posted by NoTreadOnMe
    I lose because you cant comprehend simple english? Right. Good job, just like your buddy. Go re-read the post, then go sit in your room and think about what you've done. Please think before posting.
    I really can't figure out what the big deal is here. If SC or the LBS wouldn't let the poster out of the deal after what he alleges is an unjustified delay, I can see why he would be miffed. But that's not the case. Even assuming that someone at SC lied 50 times to this guy (which I bet they didn't do even once, if the truth be known), if he didn't like how he was being treated, he could easily cancel the deal and buy from somewhere else. What's the purpose of this post? To try to get others mad at SC too? I don't think anyone who knows what's what really cares. If someone wants an SC bike, they'll pay the price, which usually includes some degree of delay on a factory order, regardless of what anyone says.

    Anyway, my Nomad's late. Surprise, surprise. I don't really care though. I guess I really didn't think anyone would, given SC's track record and the seemingly huge demand for their bikes. Apparently some people care a lot about this. I guess I can be happy that I don't.

    By the way, your avatar looks like a really scary vagina. I kinda like it.

  28. #28
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    Pathetic.

    Quote Originally Posted by NoTreadOnMe
    Good job reading ONE of the TWO posts.
    Both posts state the same thing. Another pathetic come back. You lose period. This guy was not lied to. Bottom line. SC does NOT GUARANTEE DELIVERY TIMES.

    Done with this one.

    Later.
    Last edited by ronny; 03-05-2006 at 05:26 PM.

  29. #29
    aka baycat
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    Well I guess the infamous wait time is one person shorter.

    Still love them SC bikes even if my LBS kept telling me 2 more weeks.

    As soon as I was on the bike, easily forgotten.

  30. #30
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    Quote Originally Posted by ronny
    Both posts state the same thing. Another pathetic come back. You lose period. This guy was not lied to. Bottom line. SC does NOT GUARANTEE DELIVERY TIMES.

    Done with this one.

    Later.
    Apparently you just cant read. That's sad in today's world. I recommend you look into learning that skill sometime. Good job making yourself look like the retard I thought you were. And good luck with the AIDS.

  31. #31
    TNC
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    LOL! Kinda what I thought!

    Quote Originally Posted by baycat
    Well I guess the infamous wait time is one person shorter.

    Still love them SC bikes even if my LBS kept telling me 2 more weeks.

    As soon as I was on the bike, easily forgotten.
    I was going to post something like, "Good...more for me!", but I thought that was kinda mean.

  32. #32
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  33. #33
    The king is on fire
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    This must have been the first time you've had to wait in your life.
    Have fun.

  34. #34
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    I don't have AIDS??? Keep calling everyone retards. It will get you a lot of respect on these boards.

  35. #35
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    Quote Originally Posted by ronny
    I don't have AIDS??? Keep calling everyone retards. It will get you a lot of respect on these boards.
    Ignore him. Maybe he needs to get laid or maybe he's off his meds. Who knows.

    If this whole SC delivery time thing has gotten him so worked up, I'd hate to see him wrestling with the builder and their endless statements of BS if he ever built a new house. Now that's an experience. Twice for me. And maybe a third time very soon. He11, SC could be 3 years late with my Nomad and that wouldn't even come close to the standards set by home builders. They set the bar pretty high for continual broken promises. But then again, I guess I don't really give a sh#t if I'm doing it for a third time. I like new houses, just like I think I'll like my new Nomad, even if it is late.

  36. #36
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    Sounds like a bunch of whining to me!!!!!!

    If you want the best you might have to wait like the rest!!!! But Wait I ordered my BlurXC and got it a week later. Santa Cruz makes a very very good bike and it takes a while to get one sometimes, but if you want a bike right away buy a Trek or some other second rate bike!!!!! Think about supply and demnd, Santa Cruz could charge more!

  37. #37
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    Enjoy the Nomad. It sounds like a great bike. You are right about ignoring ***** avatar boy. Over, done, finished, gone, and out.

  38. #38
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    Please

    I would like to hear of any "good faith" finish/delivery date from a custom builder that comes within a week of the actual delivery date. The world has become full of instant gratification and often times builders are going to give you a target date that is best case scenario, of course what they don't tell you is that the sun, moon, and stars all need to align in order for this to happen. Is it the sellers fault? Partly. But how can they expect to compete with all the other custom builders who will continue to offer you a deal at an incredible timeline. This practice occurs across the board from cars, motorcycles, houses, computers, boats, yada, yada, yada. I am not sure why anyone would ever be surprised by hearing, "there has been a delay."

    Bottom line: you should never go into buying any customized product with the number one priority being time to deliver. Know what you want, accept the wait time and be happy when you receive it. SC offers a great product at a reasonable price; that should be the number one priority.

  39. #39
    a.k.a Slacker
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    I agree, when you get something "custom" expect some delay. I make custom parts for cars, so I can understand, albiet, sometimes I factor the delays when giving my clients time estimates, but then sometimes my suppliers/vendors cause me to have to deviate from my estimates. Its a part of the custom market. Not always the "front office's" fault

    Goodluck, be patient, you'll have a great bike!

  40. #40
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    Quote Originally Posted by sanger66
    Bottom line: you should never go into buying any customized product with the number one priority being time to deliver. Know what you want, accept the wait time and be happy when you receive it. SC offers a great product at a reasonable price; that should be the number one priority.
    Yap, very well said.

  41. #41
    Jus' Ridin' Along
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    Looks...

    Quote Originally Posted by NoTreadOnMe
    Look here everyone. This is what people do when they arent smart. They get called out for their stupidity, and posts like this are the norm. Good job proving my point, retard.
    Like good ol LittleheadTed er, TreadheadTed is BACK!
    Either that or this is his brother/cousin, et al.
    ...you sure got purty lips....

  42. #42
    Jus' Ridin' Along
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    Unlees you choose the frame

    Quote Originally Posted by Dusty Bottoms
    Choosing a frame based on a customer service operator's honesty policy, instead of geometry, weight, and overall ride quality could be the most ridiculous thing I've ever heard.

    Good luck to you!
    ... for how it looks on top of you out on Chiquita

    Rocks 'n stuff
    Last edited by BobL; 03-06-2006 at 09:30 PM. Reason: addition

  43. #43
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    aha some of you guys get more worked up about it than i do. i didn't bother coming back to this thread until i saw the unusual post count number from the thread in my local forum.

    Anyways i'll respond by re-posting what i just wrote up about this deal in my local thread.

    ************************************************** *****************************************
    Quote Originally Posted by Arm@ndo
    I am sorry they disappointed you, Skookum... it sounds like the wait was just grating on ya.
    No not at all.

    The point everybody seems to miss including people at Santa Cruz is that you've got to be straight up in dealing with me if you want to keep me as a customer. Even Santa Cruz is in denial of their companies failings, so why should i give money to a company that's in all my dealings with them has proven themselves incompetent and inept.

    i waited well over 3 months when i purchased my Bullit from them years back. It was a nightmare then, but i always gave them the benefit of the doubt, and gave them the charity of time listening to the excuses. This time around i was not going to allow myself to be lied to in the same manner again.

    Some people would ask why would a company deliberately lie to you? Well i respond when things are horribly mismanaged and people are not held accountable, promises tend to be broken.

    Let's just say from this whole ongoing experience i strongly suspect things will not change there.

    And so.... i'll give my dough to a company that's on the ball.

    It's just that simple.

    ************************************************** ***************************************

    Now don't get me wrong if you don't mind being mistreated and are willing to excuse the excuses then by all means don't let my tirade interfere with your Santa Cruz bliss. Glad your on the trail happy riding what you love. More power to ya, but i will never see myself as a whiner in this case.
    No i see myself more as an assertive consumer not willing to be told false dates to be placated. Unless of course the bike has teleporting capabilities, then maybe i'll take the role of a mindless apologist.

    i mean how priceless is this, not only do i have excuses coming from SC but many SC worshippers too.

    Any hoo, my plans are set, So when i order my Turner Flux, i certainly hope i have the opportunity to order and wait, and be able to report back how things were handled.

    See all you knuckleheads out on the trail.
    Last edited by Skookum; 03-06-2006 at 10:39 PM.
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  44. #44
    mtbr member
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    Oh and i erased the original thread in the other forum, because it got real stupid.

    It's kind of funny how an original message from a post somehow gets deluded and often altered or percieved different from the tone of other posts within the thread.

    Anyways.....
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  45. #45
    mtbr member
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    Quote Originally Posted by Skookum
    Oh and i erased the original thread in the other forum, because it got real stupid.

    It's kind of funny how an original message from a post somehow gets deluded and often altered or percieved different from the tone of other posts within the thread.

    Anyways.....
    I was wondering how long it would take for you to get back here. It's funny how things got somewhat out of hand, and that you, the original poster, seemed to have been forgotten in the whole tirade.

    To each his own. Everyone's obviously entitled to their own opinion, including you and me. It's great that we live in a place where there are so many wicked bike choices and the ability to patronize whomever you wish.

    Having said this, I don't think your biggest detractors and Santa Cruz worshippers here would have reacted so acutely to your post had retread or whatever his name is not started calling everyone "retards" which, really, is pretty funny in and of itself. I think that kinda brought out the worst in everyone, including me.

    Good luck and have fun with your Turner. I say that sincerely.

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