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  1. #1
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    Santa Cruz Waiting Period???

    Hi guys I ordered a 2018 Santa Cruz chameleon 29 R build February 3rd through my LBS. They said the expected shipping date would be March 3rd (4 days ago). So I called today to get some tracking information and the bike shop said it will be expected to ship March 23rd.

    I dont mind waiting on a bike, I expected that especially since spring is coming. BUT.. why do they keep changing the shipping date.. how many more times will it change? Has anyone else had this trouble with Santa Cruz? And I wish the bike shop would keep me up to date with any postponements as itís not exactly a cheap purchase.

    I like to support the local bike shop, but backcountry.com has 3 XL Chameleons in stock tax free and would of been at my door in 3-5 days. Even with that Iíd rather spend the extra money to help them out because I love going into bike shops and the nostalgia of it.

    So, I guess what Iím asking has anyone else had a situation like this or one even worse?

  2. #2
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    Iíd love to be in your shoes waiting on a new sweet ride like that.

    Hope that cheered you up.
    Quote Originally Posted by mileslong View Post
    I passionately remove rocks and corners and other stuff I find too hard to ride.

  3. #3
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    no idea, but its a hella nice bike. i demoed it in Santa Cruz. thing LOVES to haul ass!

  4. #4
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    SC warrantied my Highball Al the beginning of Feb. I requested a Chameleon, but same thing....they weren't expecting any L frames for a while.
    I resolve to constantly assert my honest opinion on anything and everything - whether it is requested or not.
    Bucky the Cat

  5. #5
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    Because the Chinese factory is making other bikes (or other companies bikes) right now.
    Hubbard Bike Club

  6. #6
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    It could also be any component they're waiting on from a supplier. There's a big demand right now. My recently purchased HTLT took about 3 weeks to come in.

  7. #7
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    Had the same issue waiting for my Nomad X01.

    The shop ended up building one up themselves when the SC's status report stalled out at "ready to ship" with no tracking number.

  8. #8
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    Slow boat from China.
    Do the math.

  9. #9
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    Stock in a container in a port somewhere

  10. #10
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    Ship dates get pushed back CONSTANTLY. Sometimes it's a supplier issue (I remember a bunch of containers of Shimano parts got knocked off a ship in a storm and sank. Instant Shimano shortage). Sometimes the container gets stuck in port (I remember a dockworkers' strike awhile ago causing problems). Sometimes a batch of frames is rejected in QC. There are a million reasons why ship dates get pushed back.

    This happens with every manufacturer. Be glad you ordered now, when frames are still being made, instead of late summer, when the manufacturers are selling down this year's stock and preparing for next year's frames. You'd be calling every Santa Cruz dealer in the country trying to hunt down that bike in someone's stock, or waiting until the next year's models are available.

    Try preordering a bike that hasn't been made yet. I did that for my last bike. Had to wait several months for it, and the ship date got pushed back months from the original quoted ship date. And yeah, others have had it worse. Order from a custom builder with a high demand and you might be waiting more than a year.

  11. #11
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    Quote Originally Posted by Trail Lizard29 View Post
    ..Has anyone else had this trouble with Santa Cruz? And I wish the bike shop would keep me up to date with any postponements as itís not exactly a cheap purchase. .

    So, I guess what Iím asking has anyone else had a situation like this or one even worse?
    I had two friends buy SC Highballs last year. Both waited a long time to get their bikes. Shops pushed out the date by at least on month on both bikes. Different shops too. I think SC is just slow on getting orders out and this not a shop issue. They did get their bikes, but it took a while. Neither shop liked being late either. I forget how long it took, but 2-3 months is what comes to mind.
    Joe
    '18 Specialized Epic 29", Vassago Verhauen SS 29", '13 Santa Cruz Solo 27.5", XC, AM, blah blah blah.. I just ride.

  12. #12
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    Quote Originally Posted by JoePAz View Post
    I had two friends buy SC Highballs last year. Both waited a long time to get their bikes. Shops pushed out the date by at least on month on both bikes. Different shops too. I think SC is just slow on getting orders out and this not a shop issue. They did get their bikes, but it took a while. Neither shop liked being late either. I forget how long it took, but 2-3 months is what comes to mind.
    Doesn't matter what brand it is. If an order is placed and the frame is not CURRENTLY IN STOCK, the ship dates are just suggestions. This happens with distributors like QBP, too. It's actually LESS common for an item to arrive at the warehouse on the day they originally say it will.

    When I worked at a shop and dealt with orders like this, I always made sure to impress upon folks that this is what they say NOW, but it's likely that the ship date will get pushed back between now and the date they suggest, and it could possibly extend the wait time by a month or more. In fact, that date they provide is a good time for the customer to call the shop and inquire about the order, to find out if the date got pushed back or what.

    There have even been times where I've waited for an item (as a customer), and when it actually arrived in stock, the shop put it in their "cart" for an order that day. But by the end of the day when the shop went to submit the order, the item was sold out.

  13. #13
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    A friend of mine ordered a Stigmata late last year....kept getting pushed back. Turns out it was 1 SRAM part that was holding the whole thing up. After 3 months, he canceled and ordered up something else.
    I resolve to constantly assert my honest opinion on anything and everything - whether it is requested or not.
    Bucky the Cat

  14. #14
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    Quote Originally Posted by Trail Lizard29 View Post
    Hi guys I ordered a 2018 Santa Cruz chameleon 29 R build February 3rd through my LBS. They said the expected shipping date would be March 3rd (4 days ago).
    That seems like the date I was told back in December when I was looking to get a Chameleon. None of the stores around me had any 29 R's in stock in Large. Luckily the guys at The Hub in Brevard said they would would swap out a 27.5+ in large for me. Had me rolling the next day. The only differences between the two are the droupouts and wheels. Might be an option if the store has a 29 in stock and a 27.5+ in your size.

  15. #15
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    Yeah thanks guys, I guess I got a little flustered itís my first time ordering from a manufacturer. Iím pretty thankful to be able to get a nice bike so Iíll just relax and be patient itíll be worth it. My shop had 2 large frames a 27.5+ D build and a large 29R build. They were just a bit small, Iím 6í3. I have a large giant revel 2 thatís too small but keeps me riding while I wait! But thanks from for all the info, this is my first post on here, pretty cool how responsive it is!

  16. #16
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    I am having a LBS swap everything from a built XL 29 R to a L frame for me. SC told them end of April to get a built L and I cannot wait. Cost a little to have the swap done but worth it IMO. You may want to try that if you don't want to wait.

    Cheers
    ...

  17. #17
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    Forget about the bike for now, it'll get there when it gets there and there isn't anything your LBS can do about it. It sounds to me they (SC) only pushed back the date one time, so I wouldn't say this is a recurring thing. If it gets pushed back again however I would call SC and see what the deal is

  18. #18
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    I heard there is also a wait for the Reserve wheels at the moment - supposedly they are waiting for I9 hubs. I'm gonna check today after work with my local SC dealer. Thinking of getting a set of new 29er wheels.
    I have waited a little as a week for a 5010 a few yrs ago, to 2 months for my Chameleon frame last summer. The waiting can be a drag, but its usually worth it!

  19. #19
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    It's that time of year. Early spring is when new bikes start leaving factories and working their way into shops. I orders a Hightower in March of '16 and I didn't have it until early May.
    2016 Santa Cruz Hightower 29er
    2016 Chromag Surface 27.5+
    2013 Transition TransAM 29er
    2017 Motobecane Lurch FS 26 fat

  20. #20
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    SC makes a great product. Sux waiting but worth it. I have a 2017 V10 I had to wait for; I know the feeling.

    Bear with it. Once you have her youíll be glad you waited.

  21. #21
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    Still waiting so far itís been 72 days. Still keeps getting pushed back. Iíll definitely be looking in other states or other dealers next time buying a bike if my local bike shop doesnít have it in stock. Iíd rather take a little road trip than wait 3+ months for $2,500+ purchase.

  22. #22
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    Friday June 30th 2017, ordered a Tallboy C in the R build, 29" wheels. Since SC had no more 2017's in stock I had to wait for a 2018. I was leaving town and wouldn't be back until the 11th. Figured I'd be riding a new bike mid to end July.

    By early August the shop I was dealing with was nice enough to let me take a bike home until mine arrived. Early October received a phone call. Four months here.

  23. #23
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    From the Google:

    The average travel time for a container vessel from Asia to the U.S. is between two weeks and a month.

    Documentation, customs clearance, handling and inland shipping can add 17 to 33 days to the total shipping time from most emerging market regions, and another 6 days once goods reach the United States.


    All this after the factory is ready to ship...

  24. #24
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    Quote Originally Posted by 410sprint View Post
    From the Google:

    The average travel time for a container vessel from Asia to the U.S. is between two weeks and a month.

    Documentation, customs clearance, handling and inland shipping can add 17 to 33 days to the total shipping time from most emerging market regions, and another 6 days once goods reach the United States.


    All this after the factory is ready to ship...
    Also, storms in the Pacific (i.e. the tsunami that hit Japan a few years back) and labor strikes in the Panama Canal can also delay ocean freight.

    This is not a SC Cruz issue. I've experienced it with Specialized and with a recent pedal purchase. I ordered the pedals and two weeks later still hadn't received them. Contacted the seller who contacted the manufacturer who stated they were waiting on inventory. Ah well...it was a nice surprise when the pedals showed up a month late and I had stopped waiting for them.

  25. #25
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    Iím in the exact same boat. Ordered waaaayyy back February for a medium chameleon 27.5+ and Iím still waiting. Originally ordered through backcountry but when the date got pushed I cancelled and switched to a local bike shop. As of right now Iím told it ps shipped and will arrive next Monday. This is the longest Iíve ever wait for something for sure.

  26. #26
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    Quote Originally Posted by scyrway View Post
    Iím in the exact same boat. Ordered waaaayyy back February for a medium chameleon 27.5+ and Iím still waiting. Originally ordered through backcountry but when the date got pushed I cancelled and switched to a local bike shop. As of right now Iím told it ps shipped and will arrive next Monday. This is the longest Iíve ever wait for something for sure.
    By the time you get it the new geometry will be old.
    Quote Originally Posted by mileslong View Post
    I passionately remove rocks and corners and other stuff I find too hard to ride.

  27. #27
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    Hopefully we both get ours next Monday, still waiting 🙄. Been riding an old giant revel 26Ē rim brake bike and itís going to kill me on down hill decents!!

  28. #28
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    Just got mine today and have it mostly built up! Will do the fine tuning tomorrow and ride it Wednesday. Good luck man, I think it was worth the wait so far. However this is a second bike for me.

  29. #29
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    I ordered a 2019 chameleon R+ july 10th. alls i got for an arrival date is "end of september" from my LBS. they said it is because NX Eagle hasn't been released yet.. I have asked multiple times for a better timeframe from both so i can have the rest of the funds ready to pay for the rest of bike (put $2000 down) and an I9 rear hub cause the SRAM MTH 746 is garbage..

  30. #30
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    Expect to wait 4 months at least. I ordered mine in febuary and received it in July. And good idea about the i9 hub... my SRAM hub is only a month old and itís toast the bike shop is waiting on another one as we speak. Idk wtf the deal is when you buy a $3000 bike the hubs need replaced thatís bullshit if you ask me

  31. #31
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    And no... it was not worth the wait like everyone said. Will not buy Santa Cruz again. Parts started coming loose on first ride. Brakes came loose, rear tire axle almost fell out. Now the hub binds up. And also as soon as I got the bike it was outdated and the new 2019 chameleon comes out with way more options. Santa Cruzís coustomer service is not very good when you have to call the

  32. #32
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    Quote Originally Posted by Trail Lizard29 View Post
    And no... it was not worth the wait like everyone said. Will not buy Santa Cruz again. Parts started coming loose on first ride. Brakes came loose, rear tire axle almost fell out. Now the hub binds up. And also as soon as I got the bike it was outdated and the new 2019 chameleon comes out with way more options. Santa Cruzís coustomer service is not very good when you have to call the
    Sounds like most of your problems should be with whoever built the bike, not Santa Cruz.

    My wife owns two Santa Cruz bikes. One a Blur XC carbon from 2010, and the other a Juliana Furtado from 2017. Both have been excellent bikes.

    Sent from my VS995 using Tapatalk

  33. #33
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    Quote Originally Posted by Trail Lizard29 View Post
    Idk wtf the deal is when you buy a $3000 bike the hubs need replaced thatís bullshit if you ask me
    Yes it is BS indeed.

    Unfortunately the problem is industry-wide.

    If you think about it from an engineering standpoint, Santa Cruz really doesn't do much. VPP was created so long ago that the patent's almost up.

    Most of their staff time is devoted to logistics and marketing, and unfortunately they don't have full control of logistics.

    With regards to your SRAM hubs, that's mostly SRAM's fault for building a multi-piece (of shit) hub body to save money over a once piece body. But at the same time, SC made a huge blunder the previous two years by spec'ing those crappy Novatec hubs.

    The bike industry is a bit of a joke.

  34. #34
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    Quote Originally Posted by EricTheDood View Post
    Yes it is BS indeed.

    Unfortunately the problem is industry-wide.

    If you think about it from an engineering standpoint, Santa Cruz really doesn't do much. VPP was created so long ago that the patent's almost up.

    Most of their staff time is devoted to logistics and marketing, and unfortunately they don't have full control of logistics.

    With regards to your SRAM hubs, that's mostly SRAM's fault for building a multi-piece (of shit) hub body to save money over a once piece body. But at the same time, SC made a huge blunder the previous two years by spec'ing those crappy Novatec hubs.

    The bike industry is a bit of a joke.
    Better than it was in the 90s when everyone made cnc'd, drilled out, un-engineered ultralight aluminum swiss cheese garbage that broke if you looked at it.

    Sent from my VS995 using Tapatalk

  35. #35
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    The bike hub things is wonky. They sell these cheap hubs on mid-level bikes. I just figured they think people will buy the wheel upgrades. I got my v3 5010 in six days after ordering it.

  36. #36
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    Quote Originally Posted by voghan View Post
    The bike hub things is wonky. They sell these cheap hubs on mid-level bikes. I just figured they think people will buy the wheel upgrades. I got my v3 5010 in six days after ordering it.
    most people think $2400 for a bike will get good hubs..

  37. #37
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    Yup. Lol. The wheels are usually the last component to get an upgrade.
    Quote Originally Posted by youdisapointme View Post
    most people think $2400 for a bike will get good hubs..
    Sent from my VS995 using Tapatalk

  38. #38
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    Quote Originally Posted by Harold View Post
    Better than it was in the 90s when everyone made cnc'd, drilled out, un-engineered ultralight aluminum swiss cheese garbage that broke if you looked at it.

    Sent from my VS995 using Tapatalk
    Oh man, good times.

    All of sudden I feel the need to get a ZZYZX or Hanebrink fork off ebay.

  39. #39
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    Quote Originally Posted by youdisapointme View Post
    most people think $2400 for a bike will get good hubs..
    That's the second to lowest build kit. First thing I did was upgrade my wheels. Those DT Swiss 370s are crap.

  40. #40
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    Quote Originally Posted by EricTheDood View Post
    VPP was created so long ago that the patent's almost up.

    VPP patent was up the other year, hence Intense now calling it JS Tuned.

  41. #41
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    Quote Originally Posted by voghan View Post
    That's the second to lowest build kit. First thing I did was upgrade my wheels. Those DT Swiss 370s are crap.
    $2400 for a hardtail is pretty steep imo.. it doesn't come with DT 370s comes with SRAM MTH 716(f) (r)746

  42. #42
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    Quote Originally Posted by youdisapointme View Post
    $2400 for a hardtail is pretty steep imo..
    Nah. You can spend twice that and have plenty of room to upgrade most components.

    Forgetting the frame, good forks go for close to 1k. Really good wheelsets are often close to 1k. At that point, you aren't left with much room for anything else. Gotta take significant downgrades, especially in the wheels, to get a complete bike out of $2400.



    Sent from my VS995 using Tapatalk

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