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  1. #1
    see me rollin, they hatin
    Reputation: NicoleB's Avatar
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    Paint defect on a Carbon tallboy

    Hi there, i'm posting on behalf of a friend who owns a carbon Tallboy (2013 or 2014 i think) and within a season or two, the clearcoat on her top tube seems to be peeling off. you can see it in the picture, and there are odd dark spots forming clear coat as well. Is this common, or is it a defect on this particular bike?
    Could it be warrantied?
    Paint defect on a Carbon tallboy-11836686_611783974976_2007003381249374845_n.jpg
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  2. #2
    mtbr member
    Reputation: Rev Bubba's Avatar
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    What did the shop where they purchased the bike say? That is where you are going to have to start.

    I have about an 8 year old carbon road frame without any peeling so, to me, (which counts for nothing), it looks like a defect.

  3. #3
    see me rollin, they hatin
    Reputation: NicoleB's Avatar
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    thanks, and yes, i dont think this should be happening on a newish bike, especially for what you pay for them!
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  4. #4
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    Has it had something spilt on it?

  5. #5
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    Good luck. Santa Cruz has a very good reputation for taking care of its customers. I agree we are not talking about inexpensive things here.

  6. #6
    Warrior's Society
    Reputation: mtnbikej's Avatar
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    Send the pictures to: warranty@santacruzbicycles.com

    They should take care of you no problem.

    They will likely ask for proof of purchase.....but they will work consumer direct.
    I crashed hard enough on my Tallboy to break my leg,
    The carbon is way more durable than most people.

  7. #7
    see me rollin, they hatin
    Reputation: NicoleB's Avatar
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    Thanks guys, she's already contacted them.
    fap

  8. #8
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    My TRC did this and they took care of it. I thought it had to do with too many hangover rides making my sweat super toxic.

  9. #9
    see me rollin, they hatin
    Reputation: NicoleB's Avatar
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    ^ with a new frame?
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  10. #10
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    Quote Originally Posted by NicoleB View Post
    ^ with a new frame?
    New Front Triangle.

  11. #11
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    Any progress?

    Has SC responded to your issue yet? Just curious.

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