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  1. #1
    mtbr member
    Join Date
    Oct 2005

    Nickel main pivot axle replacement-- Kudo to Santa Cruz

    Just wanted to post a thank you to Santa Cruz(I know there are other threads about this topic). Just received the replacement main pivot for my 2011 Nickel. I have had the Nick for 14 months and 2100 miles

    They had been out of the part and were having more made. Can't say enough about a company that backs their product and keeps riders riding! I'll be a Santa Cruz customer for every singletrack mile left in my life!

    Here is a picture of my old main pivot axle with the worn inside threads.

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    “Nothing compares to the simple pleasure of riding a \mountain or fat/ bike.” ~ John F. Kennedy

  2. #2
    mtbr member
    Join Date
    May 2010
    I had a similar issue with my TBLTc upper link lower collet axle being stripped. Emailed SC and in less than a week had a complete axle and bearing kit in my hands gratis. No questions asked. Replaced the axle and was back riding with zero down time. Thanks SC. BTW, take care of your axle bolts if you start hearing any kind of noise from your rear suspension do not ignore it.

  3. #3
    mtbr member
    Reputation: smilinsteve's Avatar
    Join Date
    Jul 2009
    Santa Cruz has always been great about stocking parts and providing good maintenance manuals and on line instructions. I love that I can still get parts and manuals for my 12 year old Superlight!

  4. #4
    Join Date
    Oct 2004
    HAH! When I read the title of this thread, I was thinking SC started to make and send out nickel alloy main pivot axle, not a main pivot axle for the Nickel

  5. #5
    mtbr member
    Join Date
    Jun 2012
    I just had Santa Cruz send me the updated Nickel main pivot bolt too. Props to SC and Willie for the excellent service.

  6. #6
    mtbr member
    Reputation: Wonko's Avatar
    Join Date
    May 2006

    Pivot axle exchange on a regular basis?

    Does anybody know whether the alloy that the pivot axles are made from is softer than that used for the threads in the frame? I just had to replace the three large pivots on my 2012 Nomad C because the threads were stripped. I was happy to see that the threads in the frame were perfectly fine. Just as a future reference, is one supposed to replace the pivots on a regular basis?

    I was always happy with the SC customer service as long as I was residing in the US. Actually one of the main reasons why I had three Santa Cruz over the course of the last seven years. Unfortunately I moved to Germany and the local distributor asks for 100 Euros only for the pivot axles - not including the bearings. Very unhappy about that and taking the general price level for SC in Europe and the virtually inexistent technical support into account that pretty much kills SC for me.
    Attached Thumbnails Attached Thumbnails Nickel main pivot axle replacement-- Kudo to Santa Cruz-nomadc2012_pivoaxles.jpg  

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