Trust me, my first instinct wasn't to open up a warrantied shock and start machining it

My efforts to get support from the vendor I purchased the frame from weren't leaving me with satisfactory results. After three weeks I was
maybe half way to having a functioning shock. My LBS isn't a SRAM dealer so I have to drive half an hour to a shop and ask them to spend time dealing with something that isn't their problem. I've done it before but left them with $25 worth of beer for their efforts. I've also had a string of SRAM warranty issues and was frustrated with an inaccessible warranty system. I figured I had nothing to lose and if I found nothing wrong inside I'd just send it to PUSH for a rebuild.