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  1. #1
    Shovel Ready
    Reputation: Cycle64's Avatar
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    We the people ... Has anyone ever had a returned phone call from Salsa Customer support?

    Left two messages over the past 3 days. Not a word from them. Heck all I want to do is clear up something and I would buy a frame.
    Currently at Mayo Clinic being tested for a kidney transplant. Donors welcome.

  2. #2
    Positively negative
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    Some of their guys post on here. Post the question and maybe you'll get an answer over the weekend.

  3. #3
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    I had them get back to me pretty quick.

  4. #4
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    Yes, though it's been a while since I last had to call. Tim was especially helpful in getting a couple of Vayas for me and my wife when they first came out and Eric was great the following year when I bought my Fargo.

  5. #5
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    Have had great experiences with the Salsa team. Usually via email, but they also followed up with my LBS.

  6. #6
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    I always was able to speak with someone there immediately whenever I called (3-4 times). Friendly and helpful guys, in my experience.
    2012 Salsa Horsethief
    2005 Independent Fabrication Deluxe

  7. #7
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    I left my information with them for the Vaya fork recall. They had a problem because I purchased my bike when I lived in the US, but had since moved to Canada for work. They said it was a US only recall, but they would check on it. I never heard back from them.

  8. #8
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    Hi 43st, Zach here with Salsa Cycles. I apologize that you hadn't heard back form us on this. Please shoot me an email at zach@salsacycles.com and we'll work it out. Thanks for your patience with us!
    May your trails be crooked, winding, lonesome, dangerous, leading to the most amazing view.
    -E. Abbey
    I work for Salsa Cycles

  9. #9
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    Quote Originally Posted by Cycle64 View Post
    Left two messages over the past 3 days. Not a word from them. Heck all I want to do is clear up something and I would buy a frame.
    Sorry I missed you too Cycle64! Shoot me an email at zach@salsacycles.com with your questions or a phone # and I'll hit you back.
    May your trails be crooked, winding, lonesome, dangerous, leading to the most amazing view.
    -E. Abbey
    I work for Salsa Cycles

  10. #10
    those are Rollercams...
    Reputation: WTB-rider's Avatar
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    Can't ask for more than that.

    Truly a wealth of useless information.


    http://blackdogadventureteam.blogspot.com/

  11. #11
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    Quote Originally Posted by BigCountry76 View Post
    Hi 43st, Zach here with Salsa Cycles. I apologize that you hadn't heard back form us on this. Please shoot me an email at zach@salsacycles.com and we'll work it out. Thanks for your patience with us!
    Thanks Zach.. much appreciated. I'll be in contact.

  12. #12
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    Thanks, Andy emailed me and answered all my questions.
    Currently at Mayo Clinic being tested for a kidney transplant. Donors welcome.

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