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  1. #1
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    Performance Bike

    Does performance usually reveal their new products here? I am new to mtbing and am looking into buying the Access Xcl which was an old Supergo frame and is now performances. jw if they would come out with the new model at Interbike?

  2. #2
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    Performance is crap! Go to a real bike shop where the workers know what they are talking about.

  3. #3
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    Performance does not show bikes at Interbike.

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    Un related. I have bought an Access XCL frame. Good quality construction from what I can tell. Not the lightest/not the heaviest. My girl friend wrecked on it bad and the bike survived perfectly. Barely even a scratch in the paint.

  5. #5
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    Quote Originally Posted by surlywhore
    Performance is crap! Go to a real bike shop where the workers know what they are talking about.

    How can you say that Performance isn't a "real" bike shop. If your trying to compare to a Mom/Pop shop, then your comparing apples and oranges.

    Unfortunately a large company like Performance has regulations preventing from something happening that a Mom/Pop shop can do.



    To the OP, Performance does not show at Interbike. Their parts are made by others for them.

  6. #6
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    That Access frame is a good frame for the money. I've raced one as a backup when I needed it at a 12 hour and was very pleased with it. I ended up riding it more than my main bike when I got back from that race. It's built in the same place most other mtn bikes are ...it just gets a different sticker.
    Charles Myrick
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  7. #7
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    access mtb frames aren't made any more. The scattante frames (road) are made by Fuji now.

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    you sure on that? I just bought one 4 months ago.

  9. #9
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    Quote Originally Posted by DukeNeverwinter
    you sure on that? I just bought one 4 months ago.
    I work for performance. yes, I'm sure. There are still lots of them laying around, but they aren't being made anymore last I heard. Access is a dead name.

  10. #10
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    that,s a bummer such a great frame. I got mine for 100 less 10% because of sales and coupons. is there a plane to replace the frame with another product?

  11. #11
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    The cashiers, and often times the managers, know nothing about bicycles. I can vouch for this having worked there. They tend to hire managers who were managers at other businesses (Blockbuster, Payless Shoes... and yes, I'm being serious). But they refuse to hire "bike guys/gals" because the people who are truly into bikes know that Performance can afford a little extra money in their paychecks. But Performance refuses to do so.

    On a side note, there were those of us who worked at a Performance who knew their stuff. And most of the mechanics in the shops that I worked at were fantastic mechanics. Just not too stoked about their jobs. So you probably caught us on one of the 363 days every year that Performance forced us to work (because the only days the shop is closed is Thankgiving and Christmas). Not to mention the extra long inventory nights of working 2pm-10pm, and then adding on a 10pm-2am shift only to have the bonus of coming in at 8am the following morning. Furthermore, look around. Sure... they might carry a few Chris King Headsets, but when you have to get excited because the store you work at FINALLY got something Fox related in, that's a sad day. Too much Forte, Cat-1, Performance branded products for my taste. And most of the quality isn't very good. Furthermore, they're not even carrying Iron Horse anymore. It's rare to see anything other than Fuji $600 road bikes, or the occasional GT Force frame.

    Anyway, the last manager at a local Performance Store was a nice guy, but hadn't touched a bicycle in 15 years. And the area manager was completely clueless.

    Performance likes hiring people who will fit the Performance Mold... instead of hiring people who love the industry and want to keep it thriving.

    P.S. Don't forget that Performance has a 100% Satisfactory Guarantee, even on bikes. So feel free to return things at your whim, and at anytime. They have to refund your money.
    Meh.

  12. #12
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    Quote Originally Posted by Prettym1k3
    The cashiers, and often times the managers, know nothing about bicycles. I can vouch for this having worked there. They tend to hire managers who were managers at other businesses (Blockbuster, Payless Shoes... and yes, I'm being serious). But they refuse to hire "bike guys/gals" because the people who are truly into bikes know that Performance can afford a little extra money in their paychecks. But Performance refuses to do so.

    On a side note, there were those of us who worked at a Performance who knew their stuff. And most of the mechanics in the shops that I worked at were fantastic mechanics. Just not too stoked about their jobs. So you probably caught us on one of the 363 days every year that Performance forced us to work (because the only days the shop is closed is Thankgiving and Christmas). Not to mention the extra long inventory nights of working 2pm-10pm, and then adding on a 10pm-2am shift only to have the bonus of coming in at 8am the following morning. Furthermore, look around. Sure... they might carry a few Chris King Headsets, but when you have to get excited because the store you work at FINALLY got something Fox related in, that's a sad day. Too much Forte, Cat-1, Performance branded products for my taste. And most of the quality isn't very good. Furthermore, they're not even carrying Iron Horse anymore. It's rare to see anything other than Fuji $600 road bikes, or the occasional GT Force frame.

    Anyway, the last manager at a local Performance Store was a nice guy, but hadn't touched a bicycle in 15 years. And the area manager was completely clueless.

    Performance likes hiring people who will fit the Performance Mold... instead of hiring people who love the industry and want to keep it thriving.

    P.S. Don't forget that Performance has a 100% Satisfactory Guarantee, even on bikes. So feel free to return things at your whim, and at anytime. They have to refund your money.
    I agree with this sentiment. Performance just doesn't care enough about hiring decent employees. I can easily say that I am in the top percentile and have been the most technically knowledgable at both stores I have worked at, and I'm still getting paid the amount I was started at over a year and a half ago. employee relations is not a priority for performance, plain and simple. But then again, this is one way they keep costs down. Also, with Performance having a brand new CEO and already changing things around, perhaps this will change soon.

  13. #13
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    I agree also, to a certain extent.

    The Performance store I work at has a pretty good crew. 3 out of the 4 managers are big into bikes, so its a huge help to have their knowledge available. I think of only 2 out of the 12 non management employee's that don't have extensive biking knowledge. So we are very fortunate in this aspect. Unfortunately only the managers at this point are full timers, with the exception of a full time offer to myself.

    I started a few months ago and already have noticed a ton of changes in company policy. Some I agree with, some I don't, but most of it is due to poor communication between management and employee's (wow something new. lol)

    But the overall experience as far as been pretty good. Just need to try and get the 3 non-biking employee's to get on board and step it up.

  14. #14
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    the two performance shops I go to seem to have knowledgeable employees. sure a little inexperienced but they al seem to actually ride bikes.

  15. #15
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    thanks for the info, i found the frame on pinkbike.com so i will probably be buying it from there.

  16. #16
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    the only time I went to Performance was to get a front wheel for my beater single speed.

    last time I was there I asked about Hayes adaptors. The guy at the counter said "no, we don't carry high end stuff like that".

    Right....

  17. #17
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    well does anyone have any other ideas as to where i can find the frame bc the guy i contacted said he could only do local pickup-all the way in Canada.

  18. #18
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    Price Point sells the very similar Sette Reken for $99

    Its cheap and durable...but not super light

  19. #19
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    find your lcoal performance store and go in. chances are they have some sitting around the store.

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    i tried calling the 3 performances that were near me and they all said that they had only received 1 in over a year. One store didn't even know what i was talking about.

  21. #21
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    Where are you located? If I could get one and ship would you be intereted? Also, what size do you need? I was just at one of the local stores and they had three silver frames. One was marked 18" not sure on the others.

    Also, have you checked out Leader? You can buy their inexpenisve frame direct from them.

  22. #22
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    im in dayton, Ohio. How much was the frame priced at? I would need a 18 inch preferably silver, i will check out the leader frames also.

  23. #23
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    does the leader frame only work with zero stack headsets? I already have a crank brothers cobalt directset that is the right size but is not zero stack.
    Last edited by RebaRox246; 10-03-2008 at 06:56 PM.

  24. #24
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    Go into your favorite Performance store with the item number and size you need, and ask them to do an "AS400 search" which will allow the employee to search inventory company-wide, for you to pick up or have transferred between stores.

    I've saved a lot of $$$ that way for finding big/heavy items (like bike racks) that would incur a ship-to-store charge that is otherwise free for smaller/lighter items.

    And, certainly, to be able to get the item in the first place.

  25. #25
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    yes I believe that the leader only use zero stack. they sell one that isn;t very expenisive though. cane creek zs-something or other

  26. #26
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    k thanks well that i'll probably try to go to performance in the next couple of days and try the "AS400 search"

    I am looking for the item number but it is not on there website any more. Can i go to the store and ask for an "AS400" search without the item number just the name?
    Last edited by RebaRox246; 10-04-2008 at 09:43 AM.

  27. #27
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    what performance had the frame? I had them do an "AS400 search" and they could not find any.

  28. #28
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    I bought my new bike at Performance and am actually on the way to exchange it, LOL. Aside from the fact that some people didn't know about models their store carried, they all seem to ride bikes and are very nice.

    However, I'm not sure about maintenance.

  29. #29
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    store 47 I think. kearny mesa store. california.

  30. #30
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    k thanks. u wouldn't happen to know the item number would you?

  31. #31
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    Quote Originally Posted by RebaRox246
    k thanks. u wouldn't happen to know the item number would you?
    Call the Fort Collins, CO store - last time I was in there a day or two ago they had a silver one hanging up on the wall. Didn't see what size, though.

  32. #32
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    Performance # 3 in Carrboro, NC has a silver one.

    # is 919-933-1491.

  33. #33
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    Btw, the search is the as400 computer at the mothership.
    I really have found several performance stores with knowledgeable staff.
    As an honest customer, I find the did not meet my expectations guarantee for super light weight weenie parts of the bike industry to be very good; and the reason they get my business. Of course, the somewhat narrow range of inventory can be an issue.

  34. #34
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    Quote Originally Posted by ghawk
    As an honest customer, I find the did not meet my expectations guarantee for super light weight weenie parts of the bike industry to be very good; and the reason they get my business. Of course, the somewhat narrow range of inventory can be an issue.
    Performance never guaranteed "super light weight weenie parts," although they do carry select top-end components.

    Mega-stores like online giants Jenson and Pricepoint don't always have exactly what I'm looking for, either.

  35. #35
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    Quote Originally Posted by rabidweasel999
    Performance # 3 in Carrboro, NC has a silver one.

    # is 919-933-1491.
    yep. it's hangin on our wall.

  36. #36
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    Quote Originally Posted by Bends But Doesn't Break
    Performance never guaranteed "super light weight weenie parts," although they do carry select top-end components.

    Mega-stores like online giants Jenson and Pricepoint don't always have exactly what I'm looking for, either.
    "Performance, Inc. has thrived on its ability to meet and anticipate customer needs. We have offered a 100% Satisfaction Guarantee on all products sold since the early beginings of our company. This led to other equally significant services and policies like our Overnight Shipping and Price Protection Plan which allows you to receive your product the next business day at the best price."
    Never had a problem returning anything to performance over the last 15 years and more.
    Have had a problem with kids that were employed by performance stores not really getting it.
    In some cases they wound up not working there any more. I'm sure they subsequently could find jobs with stores like Jenson or Pricepoint.
    Note: Jenson, co cyclist, excel, ad naseum have not grown that much while performance has exponentially expanded.
    Last edited by ghawk; 10-06-2008 at 05:18 PM.

  37. #37
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    If i have the performance near me do an as400 search and tell them that it is in Carrboro, NC will they ship it for free?

  38. #38
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    only one way to find out. ask them

  39. #39
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    I had to return a 3 year old taillight last week because the guy demanded a trade-out...
    and he said he had been using it almost daily for the past 3 years. Oh yeah, we gotta honor that 100%.

  40. #40
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    crazylax42. but then you have guys like me that have bought 3 in the last 2 weeks because they keep falling off the bike when I sprint.

  41. #41
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    Quote Originally Posted by DukeNeverwinter
    crazylax42. but then you have guys like me that have bought 3 in the last 2 weeks because they keep falling off the bike when I sprint.
    then get a better tail light, I'd say. I've used just about every one my store carries and the cheaper ones for every company have really bad attachments, where the serrated part of plastic is really shallow. I recommend the Planet Bike Superflash. I've got a HT I commute with that beats me to death, and I haven't lost this light once. The Cat eye and generic ones I've had the past 6 months would always point straight down the second I go off a curb.

  42. #42
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    eyah I know that woul dbe the solution. It is hard to get over cheapness. And yes I know, spend more in the first palce and get a btter quality product.....but. I'm stubborn.

  43. #43
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    ok, i talked to my local performance and they said that if the frame was from another store it would be a $50 shipping charge on top of the cost! Does anyone know some tip of getting around the shipping charge?

  44. #44
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    become a performance member. it may help. How much are the charging you for the frame.

  45. #45
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    170 plus a 50 dollar shipping fee, I am a member but I did not ask if there was a discount I will try that.

  46. #46
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    Quote Originally Posted by RebaRox246
    ok, i talked to my local performance and they said that if the frame was from another store it would be a $50 shipping charge on top of the cost! Does anyone know some tip of getting around the shipping charge?
    I think your local store is overcharging you. They ought to at least be able to set it up as a store-to-store transfer without such a charge.

    Try calling the store(s) that you know has got the frame, and see if they'll work out something with you.

  47. #47
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    Quote Originally Posted by Bends But Doesn't Break
    I think your local store is overcharging you. They ought to at least be able to set it up as a store-to-store transfer without such a charge.

    Try calling the store(s) that you know has got the frame, and see if they'll work out something with you.
    No such thing. It used to be that you couldn't get stuff transferred from store to store, PERIOD. Too much of a hassle, things would always be flying back and forth. No we can do bikes as long as they are willing to pay a certain price. I'm kinda surprised they are willing to go through the trouble at all for such a low-end frame. I would fully expect they would want shipping compensation. Because, seriously, how much profit do you think they are making on a cheap frame like that? They do one more ship of it than expected, and you've trimmed that profit to zero. I know Performance is a bigger company and all, but it's still just a bike retailer. Definitely limited, and staying within those limits allows stuff to be cheap. We have a UPC in item lookup for a shipping charge, $40. That is typically for when we box up a bike and ship it for someone. See if you can just pay for (1)the frame and (2)the shipping. That would be a pretty good deal, I think. Heck, if you get the one from carrboro, we'll even include a full pound of dust for free The black one we've got is almost grey, it's got so much dust on it.

  48. #48
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    Oh, wait, it's black?

  49. #49
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    Just talked to my local Performance mechanic and he said the 09 Access XCL frames are loaded in the AS 400 system and are being manufactured by someone else, perhaps Fuji. He couldn't tell me when they are shipping out...could be tomorrow...could be November.

  50. #50
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    the black is 14, silver is 18.

    That's very interesting that they are making '09 frames....the ones we have now are probably '06 or '07.

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