We are recalling stems, model Force 99 - from the first production run (code up to 45 04), and will replace them with the probably safest stem in its class.
After developing a new testing procedure, we found that after prolonged use, cracks have developed in a small number of the Force 99 stems produced in the first production run. The reasons for these cracks are as follows*:
1.) General stress corrosion of aluminum materials.
2.) Preloading the clamp area around the handle bar with to higher clamping force, caused through not using a torque wrench to establish the correct torque setting. This results in the clamp beeing held in permanent tension for several thousand hours.
3.) Contact with the corrosive medium air with salts possibly accelerating stress corrosion.
Until today we have no knowledge of an accident with serious results. Nevertheless, with your safety in mind, we feel obligated to perform a voluntary recall and exchange. A 100% safety record is our goal. We will replace the affected parts with an optimized version that has been subjected to improved quality controls and new, improved testing standards.
How do you recognize a Force 99 for exchange?
With the help of the production date. You will find a 4-digit production code in the rear of the clamp between the two clamping screws (see picture). The production code is comprised of the calendar week (17 in the picture) and the year (’03 in the picture). This does mean that the stem in the picture has been produced in week 17 in 2003.
How to arrange the exchange?
Send back your Syntace Force 99 stem postage prepaid to Syntace GmbH. We ask for your understanding for not accepting returns without postage prepaid. The Postal Service will charge us excessively high fees for non-prepaid returns.
"Thank You" Offer:
-In case you need different stem lengths than the ones you send in, we will deliver according to your wishes.
-As a little extra Thank You we can offer you a one-time special price:
Original Syntace Torque Tool 1-20 (in formular 1 quality) including set of patented Hex-Plus bits (2-8mm, TX25, 1/4“ snap-in bit holder) for the one-time special price of 89,- Euro instead of 141,60 Euro. Or:
One Syntace handle bar and/or stem (masimum of one set of stem and bar per person) of your choice for a one-time special discount of 35%.
-For all eligible Syntace customers who want to make use of our „Thank You offer“ to simplify handling, you do not have to send us the stem. Just e-mail us a pin sharp picture of your cut stem. The cut area has to be clearly visible and the production code has to be recognizable.
We would like to thank you very much for your support and would like to apologise for any inconvenience you may have suffered. Please do not hesitate to call us at +49 (0) 8634 - 66666.
We are here to help you.
The Syntace Team
Notice: This offer is only valid once per stem sent and only for orders that are being received at the same time with the return. Later orders are exempt from this special price. Thank you for your understanding.
Unnecessary packaging materials
Even may be difficult, please do not treat the beloved F99 like a raw egg. Just put it into a sturdy envelope, put postage onto it and send it to us at Syntace with a short note attached. That way you can avoid unnecessary garbage and look after your wallet.
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