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  1. #1
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    Shopping experience with On One's US store?

    Hey folks, I just ordered an Inbred from On One's US site (shop.titusti.com) and was wondering how everyone's experience with them was.

    Though the website had my desired frame available in the drop down menu and stated that the frame typically ships in 1-2 weeks, I have a sneaking suspicion that the frame may not be in stock. I'm completely sure that everything's straight up, I was just wondering how long a wait I may be looking at is the frame is indeed out of stock.

  2. #2
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    The On One guys/gal have always given me great customer service. They are very conscientious and will call or email if something is not available (usually this is accurately reflected on the website). I believe they also get shipments from the UK on a semi-regular basis, so things come back into stock, and they can sometimes bring over an item that is stocked in the UK and not normally a part of the inventory in Portland. My experience has been really positive with them.

  3. #3
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    Thanks for the info!

  4. #4
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    I ordered a 456 from them and everything went well.

    I would order again for sure.

    I've called to ask questions and they are very helpful.

  5. #5
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    I've written them a few times with questions and called them once, both times they've been really helpful. Haven't bought anything yet, but that's coming...
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  6. #6
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    I have called them a few times and ordered from them a couple. They were very helpful every time.

    On one(no pun intended) of the calls to them, one of the employees gave me the wrong info about headtube size. He called me minutes later to tell me about his mistake so that I wouldn't go crazy finding the correct headset.

  7. #7
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    I've ordered on one parts and frames from both the UK and US. I suppose I don't have any complaints about customer service, and actually I find their inexpensive parts to be of much better quality than expected (shh, don't tell them!) So far I've ordered 3 frames, all from the UK. It was cheaper to pay the shipping from the UK than the frame price and shipping from Portland each time. Titus has small parts on sale moreso than in the UK so I get those.

  8. #8
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    PS: I just ordered from Titus (US store) and Patrick was nothing shy of great at answering questions, etc. Can't wait until the Lurcher & fork arrives!
    CyclingCentralVa.org
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  9. #9
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    I absolutely love my Lurcher and rigid monocoque fork. What a great bike. You will probably feel the same about yours when you get it up and running.

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    I love my Lurcher and monocoque fork. What a great bike. You will probably feel the same about yours when you get it up and running!

  11. #11
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    I too had a great experience from the US store.

  12. #12
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    Sorry for the double post.

  13. #13
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    i've placed many orders and sent many an e mail and have nothing but good experiences

  14. #14
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    I had a great experience buying my 456 evo from them...unfortunately, now I have to sell it. I'd definitely buy from these guys again.
    The secret to mountain biking is pretty simple. The slower you go the more likely it is youíll crash.
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  15. #15
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    Overall I had a good experience ordering from the US store. About a week after I ordered my new Inbred 29er with Vertical dropouts in August, I noticed it still hadn't shipped. I called them and had to leave a voice mail. Not more than a few hours later, I received a return call from them. They said very apologetically that they had to wait for the frame to get in from the UK and that it would be sent out in the next 3 days. Sure enough in 2 days in was out for shipment. Luckily I wasn't in a hurry to get the frame so I was ok waiting. I absolutely love the frame. I'd definitely do business with the US store again.

  16. #16
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    Quote Originally Posted by tiffany's pigeons View Post
    Hey folks, I just ordered an Inbred from On One's US site (shop.titusti.com) and was wondering how everyone's experience with them was.
    I ordered a Scadal 29er from the US store. It arrived in a few days as ordered. I emailed with the guys at On One USA a few times to discuss the order and they were helpful.
    Safe riding,

    Vik
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  17. #17
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    Re: Shopping experience with On One's US store?

    Great to hear this! I'm planning on purchasing an inbred in the coming weeks!
    There's something about those long grueling climbs that gets my front end all stiff... And I'm not talking about lockout...

  18. #18
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    Those that have ordered frames, are they comming ready to build or did you need to prep?

  19. #19
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    I was expecting that my 29 Scandal frame would need to be faced but it arrived ready to be built.

  20. #20
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    frames arrive ready to build, mine didn't need any prep

  21. #21
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    I'm a cheapskate, so I skipped the frame prep. The BB threaded on just fine without chasing. My finely calibrated Mark I EYEBALL measuring device thought the HT looked good enough without facing. Headset went in just fine. So far, so good.
    Surly Cross Check: fat tire roadie
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  22. #22
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    Well, the website originally said it'll be 1-2 week wait. It's now 2 weeks and still no frame.

  23. #23
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    Cool-blue Rhythm

    Quote Originally Posted by tiffany's pigeons View Post
    Well, the website originally said it'll be 1-2 week wait. It's now 2 weeks and still no frame.
    Give them a call and ask them what's happening. 503.477.6182 830am-5pm Mon-Fri [Pacific].
    Safe riding,

    Vik
    www.vikapproved.com

  24. #24
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    Quote Originally Posted by vikb View Post
    Give them a call and ask them what's happening.
    I just left a message...

    While I'm waiting for the frame, does anyone know how big a tire I can squeeze into the rear triangle (it's a 26" steel Inbred)?

  25. #25
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    Quote Originally Posted by LowOnO2 View Post
    I was expecting that my 29 Scandal frame would need to be faced but it arrived ready to be built.
    Quote Originally Posted by Joe Mama View Post
    frames arrive ready to build, mine didn't need any prep
    Quote Originally Posted by bolandjd View Post
    I'm a cheapskate, so I skipped the frame prep.
    Not a big deal either way, just curious. Guess I'll find out, if I place an order. Thanks

  26. #26
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    Shopping experience with On One's US store?

    I have built up a handful of On One frames. Assembled them as they came in the box and have had no issues. Good attention to detail by the factory on the frames and swap out dropouts.

  27. #27
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    Shopping experience with On One's US store?

    Conti UST MK 2.4 on 20" 26er Inbred. Just enough extra room for my pinky:
    Shopping experience with On One's US store?-imageuploadedbytapatalk1360302681.435061.jpg
    Shopping experience with On One's US store?-imageuploadedbytapatalk1360302702.245406.jpg
    Geax Saguaro TNT 2.2 on 19.5" 29er slot-dropout Inbred. A tight squeeze to get my pinky in:
    Shopping experience with On One's US store?-imageuploadedbytapatalk1360302829.944939.jpg
    Shopping experience with On One's US store?-imageuploadedbytapatalk1360302849.341927.jpg
    S-Works Storm 2Bliss 2.0 on 18" 26er Inbred. Lots of room to spare, can fit my index finger:
    Shopping experience with On One's US store?-imageuploadedbytapatalk1360302916.627015.jpg
    Shopping experience with On One's US store?-imageuploadedbytapatalk1360302937.687121.jpg

  28. #28
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    Shopping experience with On One's US store?

    Deleted.
    Attached Thumbnails Attached Thumbnails Shopping experience with On One's US store?-imageuploadedbytapatalk1360303201.492545.jpg  

    Shopping experience with On One's US store?-imageuploadedbytapatalk1360303214.563549.jpg  

    Last edited by eugenemtbing; 02-07-2013 at 11:12 PM.

  29. #29
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    Not Happy with this experience so far.

    Thanks for those pics eugenemtbing! I ended up ordering a pair of Conti X-King 2.4s. They tend to run smaller than than their stated size so they should fit fine. Assuming of course I get the frame.

    What? Well I called contacted them last week and was told that the frame will definitely be in from the UK at the end of the week at the latest. Come this past Monday, still no tracking info from the US store so I contacted them again and was told it'll definitely be this week that they'll arrive. Once it gets here, they'll ship to me asap.

    I know that shipping times can be out of their hands, but when I ordered the frame the website's latest info informed me that it would be a 1-2 week wait. Now, it's almost a month later and the frames aren't even in the country yet. I'm seriously thinking about canceling my order and going with a Cotic BFE an SC Chameleon. Both are currently on sale and I'm afraid if I wait on On One much longer, I'll miss out on those frames. Grrrr.
    The kicker is that I already have all the parts waiting. If I order a different frame, I'll have to spend more $$$ to built it up! What to do... what to do...

  30. #30
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    Shopping experience with On One's US store?

    I've waited for a couple things to come from the UK to On One USA, such as my full-carbon Lurcher fork. But most of my purchases have been super quick and easy with them.

    The guys in Portland offer great customer service. And considering their prices, I find the wait to be worth it.

  31. #31
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    I just ordered a frame that said 1-2 weeks delivery. I called before I placed the order to see if the frame was in stock in the US, it was so I placed my order and the frame shipped the same day. I just received it today, three days after I ordered the frame. My experience has been awesome. I called twice with questions before i ordered the frame and everything was answered.

  32. #32
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    I don't mind waiting as long as I'm told how long the wait is going to be. If it's 1-2 weeks, cool. If it's 2 months, cool. Just give me a straight answer so I know what I'm getting into, that's all.

    Twice I've been promised the wrong thing and come tomorrow if I don't get a tracking number saying it's on it's way to me, then that will be the third time.


    I'm glad that most of you have had a great experience with them, but with me so far... meh.

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