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  1. #1
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    Ordering from On-One UK to the U.S.?

    I've tried searching on both search engines and on mtbr and I can't seem to find a definite answer. I have put together a bike package through On-One UK of stuff that either Titus US doesn't have in stock or is available for a decent amount cheaper through the UK site. My questions is, for those that have ordered from the UK site and had it shipped to a U.S. address (especially large items like frames or full bikes), were you hit with any extra fees? Customs charges, extra taxes, VAT, etc.? The UK site also says that they charge based on pounds stearling and it is up to the credit card company to adjust the price based on the exchange rate, so the price they show in US Dollars might not be 100% accurate. Were there any suprises because of that once the credit card statement was received.

    I'm about to pull the trigger, but I don't want to get any financial suprises. Thank you!

  2. #2
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    I almost did the same and here is what I found out.
    FedX and UPS have their own customs companies that subcontract for the US Government.
    What this means is that everything or most everything they ship in goes through their customs company so they make a profit by charging due's on everything they can. You will get a bill 30-90 days after you get the item from FedX or UPs.
    Now this is what I read. I am sure other people have other experiences. I know when I bought my first sliding dropout Inbred back in the day USPS charged me about $90.
    I do not know who they ship with though. I think the name listed on the UK site is the local shipper and I did not see anything else. In the end I bought the frame from the Titus site and avoided the whole thing. Applesauce Green is so much nicer in person and the 19.5" fit really well on my first ride, better than it should have for not being dialed in.
    The combos are really nice though and if the Titus option had not been there with a nice $90 off the frame I bought I would have gone with the overseas shipping and paid the fee's.

  3. #3
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    I read a bunch of that stuff too but when I ordered my frame, seatpost, headset, and collar last year I did not get charged anything more than the $60 shipping shown to me in the shopping cart. The Shipping company used was TNT international and the frame came to me through the post office.

  4. #4
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    I'm in Canada and have ordered two frames plus extras in the last month.
    I've received the one so far no problems. Was shipped TNT and was delivered by the post office. The post office nailed me for Canadian sales taxes but no other charges.
    There are some amazing deals right now on the UK site - couldn't resist ordering another frame even though I haven't built the first yet. Kick myself for not getting some other bits and pieces at the same time, didn't notice the prices on headsets and other stuff.
    The US site's shipping prices to Canada are nuts - much cheaper to order from the UK.

  5. #5
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    Quote Originally Posted by drifter136 View Post
    My questions is, for those that have ordered from the UK site and had it shipped to a U.S. address (especially large items like frames or full bikes), were you hit with any extra fees? Customs charges, extra taxes, VAT, etc.? !
    I ordered a 456SS frame from On-One UK last winter and it was a holiday week or something of that sort that it missed shipment via their normal guys, my frame was shipped via FedEX or UPS (I don't recall which one), but a week after delivery in the USA, I received a bill to pay $70 in customs/duties, on a $299 frame.

    I've ordered frames before from CRC and wheelsets from wiggle.co.uk and I've never paid any extra fees.
    konahonzo

  6. #6
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    So, as long as they ship TNT, then everything should be good? It's if they have to ship FedEx or UPS that I would get boned?

  7. #7
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    I just ordered some stuff direct from On-one (456Evo, wheels, misc. components) and was charged $50 shipping from TNT. Once it arrived at my local post office, I had to pay another $60 customs fee. Pretty ridiculous, but since the order from On-One was big enough, I didn't feel too bad. It would really be a drag if you ordered a $250 frame and got stuck paying ~$50 for customs.

  8. #8
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    Customs fee or local taxes?
    Canadian post office charges $5 admin fee plus Canadian taxes so the more expensive the order, the more you pay. I paid $57 at the post office for my shipment. Not sure how the US post office works.

  9. #9
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    My receipt was marked "Customs", so I assume that's what it was. Also, I'm pretty sure (at least in Minnesota) we don't pay taxes on anything purchased outside the state.

  10. #10
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    Unreal just told me that On One were only dealing with customers via the internet now and that they had their own warehouse in Oregon. For what it is worth!

  11. #11
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    I believe you are talking about the Titus US store. They currently don't have a full stock of everything that the UK store has.

  12. #12
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    Need one more post to be able to do links....

  13. #13
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    Yay, I can now link...

    I think you are talking about the Titus US store

  14. #14
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    Ok, so this is weird...I ordered a Whippet carbon frame from on one about 2 weeks ago, it arrived to the address and I didn't get charged anything...I just paid $470 more or less for the frame shipped. I think it's a very good price, considering chinese frames are probably about $380, but shipping is sometimes up to $90 bucks! :s

    Anyways, I haven't gotten a request to pay more money or something like that....Mine was shipped to San Diego if anybody is wondering. Weird...

    Wouldn't want to get a money request from customs to pay $50 bucks really. I don't believe it's a $550 frame IMO.
    My Bike: http://forums.mtbr.com/showpost.php?...3&postcount=49

    On-One Whippet 650b XC machine

  15. #15
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    This thread is pretty much exactly what I saw when I was researching to buy my own frame. Some people got charged and some people did not. Just when you think you have it figured out what causes the charge someone says they did not get charged. I was lucky and they did not charge me. I think you just have to gamble though.

  16. #16
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    Dang this is good to know, because I was planning on buyig my brother an inbred frame...I don't want to gamble getting charged!
    My Bike: http://forums.mtbr.com/showpost.php?...3&postcount=49

    On-One Whippet 650b XC machine

  17. #17
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    Ordered a 456c last sept, 107 for shipping but no customs or fees... Took 3 weeks to get here tho...

  18. #18
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    Getting dinged for that customs fee was a rude awakening, would have been nice for On-One to give me a heads up...
    that being said, got my 456 Summer on sale, so it was still a hot deal, would do it again in a heartbeat.
    (and she glows in the dark!)

  19. #19
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    Even though I would think customs would be a federally regulated thing, what states are you guys from? Again, I would think customs would be federal, but is it possible that some states require customs, but others don't? It's weird that it seems so random, so I'm just trying to eliminate some possibilities for the cause of some getting charged and some not.

  20. #20
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    Between myself and a friend, we've had three orders shipped to the US from the UK. One was to Virginia, two to Maryland. None were charged customs. We paid only what was charged at the time the order was placed.

  21. #21
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    Here is what might be the official information from U.S. Customs and Border Protection. I read through quickly and it appears that if the value is less than $200 then you're home free. Above $200 and it's more of a crapshoot. I'm looking at an Inbred for $178 so I might go for it and have some confidence that I won't get dinged.....

    Linky

  22. #22
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    Quote Originally Posted by dhbomber View Post
    Dang this is good to know, because I was planning on buyig my brother an inbred frame...I don't want to gamble getting charged!
    We have Inbreds in stock in Portland
    mtbtires.com
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  23. #23
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    UK to US orders

    We do have a large stock of products in house here in Portland, but for anything that we don't have, we are more than happy to special order products from the UK warehouse and bring them into our warehouse in Portland then dispatch them directly to you from here.

    This ensures that any customs or duty charges will be covered by us and you will be receiving a domestic shipment with a pre-determined total price (no hidden surprises).

    Special orders generally take 7-10 days to get to our US warehouse at which point they will be turned around same day that they arrive.

    We are working on a system to allow pre-orders on our "shop.titusti.com" site but want to ensure that stock availability is shown correctly.

    You can reach us on 503-894-8956 or sales(at)TitusTi.com with any questions or if you would like to order.

  24. #24
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    Quote Originally Posted by DireWolf View Post
    Here is what might be the official information from U.S. Customs and Border Protection. I read through quickly and it appears that if the value is less than $200 then you're home free. Above $200 and it's more of a crapshoot. I'm looking at an Inbred for $178 so I might go for it and have some confidence that I won't get dinged.....

    Linky
    My frame was well above the $200 mark and didn't get charged...I don't get it.
    My Bike: http://forums.mtbr.com/showpost.php?...3&postcount=49

    On-One Whippet 650b XC machine

  25. #25
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    Quote Originally Posted by DireWolf View Post
    Here is what might be the official information from U.S. Customs and Border Protection. I read through quickly and it appears that if the value is less than $200 then you're home free. Above $200 and it's more of a crapshoot. I'm looking at an Inbred for $178 so I might go for it and have some confidence that I won't get dinged.....

    Linky
    Order it from Titus in Oregon and there is no tax or customs fees.
    milesW

  26. #26
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    Quote Originally Posted by Titus/On One USA View Post
    We do have a large stock of products in house here in Portland, but for anything that we don't have, we are more than happy to special order products from the UK warehouse and bring them into our warehouse in Portland then dispatch them directly to you from here.

    This ensures that any customs or duty charges will be covered by us and you will be receiving a domestic shipment with a pre-determined total price (no hidden surprises).

    Special orders generally take 7-10 days to get to our US warehouse at which point they will be turned around same day that they arrive.

    We are working on a system to allow pre-orders on our "shop.titusti.com" site but want to ensure that stock availability is shown correctly.

    You can reach us on 503-894-8956 or sales(at)TitusTi.com with any questions or if you would like to order.
    Good to know for the future!
    konahonzo

  27. #27
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    Sweet!

    Quote Originally Posted by Titus/On One USA View Post
    We do have a large stock of products in house here in Portland, but for anything that we don't have, we are more than happy to special order products from the UK warehouse and bring them into our warehouse in Portland then dispatch them directly to you from here.

    This ensures that any customs or duty charges will be covered by us and you will be receiving a domestic shipment with a pre-determined total price (no hidden surprises).

    Special orders generally take 7-10 days to get to our US warehouse at which point they will be turned around same day that they arrive.

    We are working on a system to allow pre-orders on our "shop.titusti.com" site but want to ensure that stock availability is shown correctly.

    You can reach us on 503-894-8956 or sales(at)TitusTi.com with any questions or if you would like to order.
    This will be a very nice option! I assume this will cover the entire range On-One/Planet X products? I was considering a Ti Planet X road bike last year before they disappeared from the UK website.

  28. #28
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    Quote Originally Posted by MondoRides View Post
    This will be a very nice option! I assume this will cover the entire range On-One/Planet X products? I was considering a Ti Planet X road bike last year before they disappeared from the UK website.
    Yes - the plan is to cover the whole On-One/Planet X range.
    We are just working out the most effective method to show the products on our on-line shopping site while ensuring that the stock is available from the UK warehouse.

    Watch our site or sign-up to our newsletter at the bottom of our home page for more updates;
    dev.titusti.com

  29. #29
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    Quote Originally Posted by Titus/On One USA View Post
    We do have a large stock of products in house here in Portland, but for anything that we don't have, we are more than happy to special order products from the UK warehouse and bring them into our warehouse in Portland then dispatch them directly to you from here.

    This ensures that any customs or duty charges will be covered by us and you will be receiving a domestic shipment with a pre-determined total price (no hidden surprises).

    Special orders generally take 7-10 days to get to our US warehouse at which point they will be turned around same day that they arrive.

    We are working on a system to allow pre-orders on our "shop.titusti.com" site but want to ensure that stock availability is shown correctly.

    I'd love to order from the US instead of the UK, but the prices for the products from the US are much higher than the UK (Scandal 29er frame, headset, handlebars, etc.) even with the higher shipping factored in. Is there any sort of price matching that you guys are willing to do, or is my cheapest bet to order from the UK and hope that customs doesn't ding me too bad?

  30. #30
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    Quote Originally Posted by miles wadsworth View Post
    Order it from Titus in Oregon and there is no tax or customs fees.
    Are you guys going to honor the UK prices?
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  31. #31
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    I ordered my inbred LTD 29er from the UK site about 2 months ago and no hidden charges. Took about 3wks to arrive but has been more than worth it!

  32. #32
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    Quote Originally Posted by nicodemus055 View Post
    I'd love to order from the US instead of the UK, but the prices for the products from the US are much higher than the UK (Scandal 29er frame, headset, handlebars, etc.) even with the higher shipping factored in. Is there any sort of price matching that you guys are willing to do, or is my cheapest bet to order from the UK and hope that customs doesn't ding me too bad?
    We have tried to keep the prices in the US on par with the UK prices (including shipping and duty). If there is something that appears to have a very large discrepancy - shoot us an email (sales (at) TitusTi.com and we will take a look at the pricing.

  33. #33
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    Quote Originally Posted by Titus/On One USA View Post
    We have tried to keep the prices in the US on par with the UK prices (including shipping and duty). If there is something that appears to have a very large discrepancy - shoot us an email (sales (at) TitusTi.com and we will take a look at the pricing.
    Cool, sending email now.

  34. #34
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    I just ordered an LTD 29er a few days ago (the day before the slot d.o.'s went on sale...). Oh well, I'm not planning on running geared anyway. With some extras, my order was $199 before shipping...we'll see how honest customs is in a few weeks.
    Suspension and gears are the bastion of the proletariat.

  35. #35
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    Quote Originally Posted by KodiakBear View Post
    I just ordered an LTD 29er a few days ago (the day before the slot d.o.'s went on sale...). Oh well, I'm not planning on running geared anyway. With some extras, my order was $199 before shipping...we'll see how honest customs is in a few weeks.
    What is the difference between the Slots D.O. and the X5?
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  36. #36
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    Quote Originally Posted by Camaleon View Post
    What is the difference between the Slots D.O. and the X5?
    X5 has vertical dropouts (and is a complete bike), slot has horizontal dropouts with a derailleur hanger, and the LTD (which I got) has horizontal w/o derailleur hanger. The advantage of the slot frame is that it can be run geared or single speed, whereas the X5 is geared only (or ss with a tensioner).
    Suspension and gears are the bastion of the proletariat.

  37. #37
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    Quote Originally Posted by MondoRides View Post
    Cool, sending email now.
    Titus/On One USA-

    I also sent an email (about the Scandal 29ers), though you received it this weekend while at Sea Otter. I just wanted to make sure it didn't fall through the cracks. I appreciate you trying to work with people to offer good prices, and if I can do it without breaking the bank, I'd love to support your venture in the US rather than send my money straight overseas. Please get back to me, and either way, best of luck with the US store.

  38. #38
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    Recieved my frame a couple days ago...shipping took [ON] ONE week from the UK. No customs charges. Will have it up in about 2 weeks.
    Suspension and gears are the bastion of the proletariat.

  39. #39
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    Quote Originally Posted by KodiakBear View Post
    Recieved my frame a couple days ago...shipping took [ON] ONE week from the UK. No customs charges. Will have it up in about 2 weeks.
    is there a coupon code to get that price its showing 230 now ?

  40. #40
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    Quote Originally Posted by trailbrah View Post
    is there a coupon code to get that price its showing 230 now ?
    I'm not sure what you're asking. The coupon is for the US site on all Inbreds, and it reduces the price to about 250 (would've done this with a swap-out had I known). 230 shipped from the UK sounds right for the non-swap-out frames.
    Suspension and gears are the bastion of the proletariat.

  41. #41
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    Quote Originally Posted by KodiakBear View Post
    I'm not sure what you're asking. The coupon is for the US site on all Inbreds, and it reduces the price to about 250 (would've done this with a swap-out had I known). 230 shipped from the UK sounds right for the non-swap-out frames.
    ok just checking, thats what i was thinking

  42. #42
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    Quote Originally Posted by Titus/On One USA View Post
    We do have a large stock of products in house here in Portland, but for anything that we don't have, we are more than happy to special order products from the UK warehouse and bring them into our warehouse in Portland then dispatch them directly to you from here.

    This ensures that any customs or duty charges will be covered by us and you will be receiving a domestic shipment with a pre-determined total price (no hidden surprises).

    Special orders generally take 7-10 days to get to our US warehouse at which point they will be turned around same day that they arrive.

    We are working on a system to allow pre-orders on our "shop.titusti.com" site but want to ensure that stock availability is shown correctly.

    You can reach us on 503-894-8956 or sales(at)TitusTi.com with any questions or if you would like to order.
    Would love a baby blue slotted Inbred

  43. #43
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    I was shopping for a slotted dropout inbred 29er frame and its $230 WITH shipping from the UK store but its $388 from the US store....

    yikes.

  44. #44
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    Quote Originally Posted by Ilikebmx999 View Post
    I was shopping for a slotted dropout inbred 29er frame and its $230 WITH shipping from the UK store but its $388 from the US store....

    yikes.
    We are trying to update all of the prices on the US site to bring them more in-line with the UK prices. Just taking a little time.
    Please email me directly - sales at TitusTi dot com and we can figure out the correct pricing with shipping to your location.

  45. #45
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    Why would the pricing be that much more in the first place?......

  46. #46
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    Quote Originally Posted by shift96 View Post
    Why would the pricing be that much more in the first place?......
    I believe it was based off the swapout prices as we didn't have pricing on the slot dropout frames yet.
    It will be changed today.

  47. #47
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    Quote Originally Posted by Titus/On One USA View Post
    We are trying to update all of the prices on the US site to bring them more in-line with the UK prices. Just taking a little time.
    Please email me directly - sales at TitusTi dot com and we can figure out the correct pricing with shipping to your location.
    I'm not quite ready to pull the trigger on building a rigid SS 29er but when I am I will. Thanks for the response!

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