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  1. #1
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    How do I get planet x on one to respond?

    I have called and email no response, I want to order the SS lurcher 29er however i read post that shipping in USA is very slow. I want to check stock and ask a few ?? before I order online.
    Last edited by bigdog100; 08-25-2012 at 09:57 AM.

  2. #2
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    There website said they have three left when I looked yesterday. From order to door took about ten days.

  3. #3
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    still waiting for mine 14 days now

  4. #4
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    Quote Originally Posted by yz129 View Post
    still waiting for mine 14 days now
    That sux, how did you pay? Have you had any contact with them?

  5. #5
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    Quote Originally Posted by yz129 View Post
    still waiting for mine 14 days now
    We are waiting for singlespeed Swapouts to arrive before the frames are shipped. ETA is about a week.
    mtbtires.com
    The trouble with common sense is it is no longer common

  6. #6
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    Quote Originally Posted by shiggy View Post
    We are waiting for singlespeed Swapouts to arrive before the frames are shipped. ETA is about a week.
    So if I order frame today, when should I expect to receive? What are swapouts?
    Last edited by bigdog100; 08-25-2012 at 12:20 PM.

  7. #7
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    Quote Originally Posted by bigdog100 View Post
    That sux, how did you pay? Have you had any contact with them?
    called monday since i had heard nothing from them.
    the lady i spoke to said maybe they would receive next week,then it would ship out to me but,she didnt know for sure,their purchasing agent wasnt in so it sounded like she was guessing. i asked for a differant color and they didnt have that in stock either.sucks for me as i have a week long vacation in flagstaff planned.

    guess i`ll have to ride my CANNONDALE instead

  8. #8
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    Quote Originally Posted by shiggy View Post
    We are waiting for singlespeed Swapouts to arrive before the frames are shipped. ETA is about a week.

    so when will i get my frame? order # 3980
    cant YOU have it shipped direct from the UK to me??
    Last edited by yz129; 08-25-2012 at 02:33 PM.

  9. #9
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    25 days and still waiting

  10. #10
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    27 days and I have my frame but no dropouts. I called on Friday and they are supposed to get the dropouts Tuesday 8-28-12

  11. #11
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    Our apologies for running out of the horizontal swapouts. We had some sent directly from the machine shop and are doing our best to get the sent out to all of those customers that have been waiting.
    She wasn't guessing - it was just a matter of not knowing how long it would take for them to clear through customs.

    If you have any questions on it - contact me directly at michael@titusti.com

  12. #12
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    Quote Originally Posted by yz129 View Post
    so when will i get my frame? order # 3980
    cant YOU have it shipped direct from the UK to me??
    Your frame is on the way from the UK.
    Was expecting it to arrive this morning but it is not out of customs yet.
    On the order page it does say that it 'usually ships in 1 to 2 weeks'

    It has been 2 weeks today since your order was placed . . . it is just a matter of customs releasing the shipment and it is on the way to you.

  13. #13
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    Quote Originally Posted by titus/on one usa View Post
    your frame is on the way from the uk.
    Was expecting it to arrive this morning but it is not out of customs yet.
    On the order page it does say that it 'usually ships in 1 to 2 weeks'

    it has been 2 weeks today since your order was placed . . . It is just a matter of customs releasing the shipment and it is on the way to you.
    received an email today,frame has shipped,yes!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

  14. #14
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    Fast shipping

    I've ordered a few frames from them and usually took 2 days to my hands. I guess frames that are not in stock takes longer time. I got one shipped directly from the UK and only takes a week. I know Mike will definitely reolve this.

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