Nice to see a company stand behind their product.
I've been using a Raptor pack for the past year or so?.....Anyway, the bite valve started leaking so I sent them an e-mail.
Few days later & they sent me 2 replacements free of charge.
I was all ready to jump in here & tell you they're solitary birds and it would be called a flock anyways but.... I guess I'll wash the dishes instead.
Nice to hear of companies stepping up & doing the right thing every once in a while.
Originally Posted by Trail Ninja's Son
that is the epitome of CS.
plus+, plus+ = win:
I also LOVE them. I broke a clip on an epic moto crash, sent them an email... few weeks later, new clip.
Even without the stellar customer performance the product is top notch. I have had mine for 4 years now, and its still kicking ass (though I replaced the bladder due to wear, flavor, leaks, etc...) I havn't ridden a newer camelback, but I am going to be hard pressed to buy anything other than Osprey from now on. You can tell it was designed by a mnt-biker for mnt-bikers, little pockets, straps, holders for everything, very well thought out.
Haha! I thought the same thing.
Originally Posted by Trail Ninja
Wow, when that happened to me, they only sent me one!
Originally Posted by Shark
I'll ask for two next time.
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