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  1. #1
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    Customer Service challenges for US customers

    Last summer I bought a Truax frameset. My local shop had some back-and-forth conversations w/ a US Norco rep that didn't solve the warranty issue, so starting in Sept 2012 I decided to contact Norco directly since I'd heard (at least for Canadian customers) that Norco had decent CS.

    The Norco contact page lists their physical address but no ph number or email (strange, but whatever). So via google maps I got this ph number: Port Coquitlam, BC V3C 6L3, Canada
    (604) 552-2930.

    This number had a voice prompt for customer service/warranty type inquiries, so I left a message w/ my email and ph number. Periodically during the Sept / Oct / Nov timeframe I would leave a message w/ Norco's customer support, but they never replied. I explained in those messages that essentially my local shop had already invested enough time in the problem and I felt it made more sense for me to explain the issue to Norco directly.

    Anyone have an idea on how to get Norco to contact me?
    Originally posted by bucksaw87
    I still fail to see how mustaches, fixies, and PBR are ironic.

  2. #2
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    Hmmm.

    Unusual for a company to not respond.

    Email them or send them a message on Facebook. Or call John Henry Bikes in North Vancouver(604 986 5534) They're the official Norco bike shop, so maybe they can point you in the right direction, or give assistance

  3. #3
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    The Norco 'contact' website has no email addresses unfortunately.

    I'm not on FB much but I will try contacting them that way. Just frustrated that I've left so many polite voicemails w/ their CS dept and they've not returned the calls.

    thanks.
    Originally posted by bucksaw87
    I still fail to see how mustaches, fixies, and PBR are ironic.

  4. #4
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    I'll always get through when I call them at (800) 663 8916
    listen to the voice prompts, should take you to a CS rep.

    Keep us posted!

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