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  1. #1
    RPG
    RPG is offline
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    Props to Niner's CS on warranty claim

    So I had a crack at the bottom of my swingarm, near the pivot, on my Jet9 RDO that my shop found. My shop took all the pictures and submitted the claim via Niner's website. The next day niner responded saying they would cover it. I fully expected them to just send out a new swingarm and I would have been very happy. They, by far, went over and above by sending out a new frame and shock!!! Apparently they changed the cable routing and didn't have any of the previuos generation.

    From the time they submitted the claim to the time the frame showed up at the shop was probably, at most, 1 week. That's pretty good turnaround time if I must say.

    On these forums you hear a lot of the bad with CS and warranty claims, so I figured I would go the other way and highlight the good. With the top level service I received from Niner, as well as my shop-Wheel Power in Exeter, NH, I will by far promote them to my riding buds. As it is, there are not many Niners lurking around south eastern NH. Maybe some good word of mouth will change that.

    Thanks for taking care of me Niner!

  2. #2
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    You sound a happy man.
    Good on them in your case. :-)



    (Shame they don't treat their UK customers in the same way). ;-)

  3. #3
    Daniel the Dog
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    Nice. Niner should be pretty good at warranties now.

  4. #4
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    Jaybo hates him some Niner but won't stay off the Niner threads.....

  5. #5
    RPG
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    That's kind of why I post this in the first place. Lots of people post when they have bad experiences, which overshadows the good. It's nice to see bike companies that are quick and responsive to customers and stand behind their products.

  6. #6
    Viva la Vida!
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    [QUOTE=
    (Shame they don't treat their UK customers in the same way). ;-)[/QUOTE]

    Duh! No body treats the UK people the same way :-D
    We do not stop playing because we grow old;
    We grow old because we stop playing

  7. #7
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    I had a great experience with Niner and my 2009 one9 seat stay crack. Took care of and very happy. I was thorough with all my paper work and pics. And they walked me through it, great all around.

    Kudos, Niner!

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