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  1. #1
    thecentralscrutinizer
    Reputation: mopartodd's Avatar
    Join Date
    Jun 2004
    Posts
    2,527

    Niner customer service A+

    Had a warranty issue, frame alignment, with my 2012 Air9. Just wanted to say that Niner took care of it and replaced my frame.

    Hats off to Niner for standing behind their product.

    Thanks
    2014 Giant Anthem 27.5
    2013 DeVinci Leo SL
    2009 SE Racing SoCal Flyer
    2008 SE Racing lil Ripper
    2003 TiSport Gman

  2. #2
    mtbr member
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    Aug 2012
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    15
    I agree. Top notch. Always on standby to answer any and all questions via personal emails/calls. Just another notch in the 5 star belt that is Niner

  3. #3
    DTP
    DTP is offline
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    Feb 2012
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    Yes i also have witnessed the top notch service of this company. Thats why i highly recommend it to my friends and family.

    Some framed maybe pricey but its worth it.

  4. #4
    USED2COULD
    Reputation: NS2000X's Avatar
    Join Date
    Mar 2005
    Posts
    1,095
    Agreed, during the order of my Jet RDO, and wife's EMD there was some..delay, but Ralph E was fantastic, worked some magic and within a day I got a call that my frame had shipped after a long wait.

    I knew I would buy a Niner when I saw how they handled the original Jet 9 recall. I can't see Specialized or Cannondale acting that humanly and rider focused if I bought a S-Works Epic, or Scalpel.
    2x10
    '12 Niner Jet RDO 22.9 lb
    1x1
    '09 Cannondale F29er 1 20.1 lb
    '10 Sanderson Soloist 23.8 lb
    '09 Hammer 29'er 20.5 lb

  5. #5
    mtbr member
    Reputation: Alexgonzalezmi's Avatar
    Join Date
    Nov 2011
    Posts
    172
    They are awesome. I ordered a deraileur hanger and they didn't have a new one in stock so they shipped me one of theirs that was floating around the shop until they had them in stock at which point they shipped me one.

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