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  1. #1
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    Jet 9 RDO Frame Crack

    I purchased a Jet 9 RDO at the end of 2012 and put it together. Rode it approximately 6 weeks and noticed a crack on the very bottom of the down tube just above where the rear shock bolts into the bottom bracket shell and just to the side of where the front derraileur attaches. Niner and Competitive Cyclist was great and replaced the frame immediately. I rebuild the bike and have been riding it for about 2 months and noticed the identical crack starting. It almost looks like a clear coat crack but it extends all the way across the down tube and starts up the other side.

    Any one else had this issue?Jet 9 RDO Frame Crack-original-frame-crack.jpg

  2. #2
    USED2COULD
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    No but I'm going to take a close look at mine when I get home... Glad to hear niner treated you as I expected they would from their reputation and prior customer support practices.
    <Insert Quiver>

  3. #3
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    I've got two friends who purchased the identical bike and both have the same crack starting.....

  4. #4
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    Looks like just paint cracking. My bottom shock tab has a large paint chip that I used nail polish, clear on. You could have it NDT'ed but finding someone to do it is hard. I work in the Aerospace Industry, so I could get it ultra sounded fairly easily.

    Tell your LBS where you bought it about it and monitor it for width and length

  5. #5
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    Jet 9 RDO Frame Crack

    I had the same just happen to my v2.0 frame. I took it to the LBS while Niner was out on their retreat and I'm still waiting to hear back if they will cover it under warranty...

  6. #6
    Daniel the Dog
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    Wow, poor Niner!

  7. #7
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    yup, all too familiar. I just received my 3rd frame since Dec 29th. Niner was great about the replacement but I had to wait a few weeks because they didn't have any frames available. I understand they switched mfg companies overseas.

  8. #8
    Carbon & Ti rule
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    I wish I could have my frame crack now & again so I could have a new bike.
    I have a 6 Berth Motorhome that I rent out . It is based in Tauranga, New Zealand

  9. #9
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    I just got an update on my frame. Niner is covering it under warranty, but they are currently out of stock on the v2 Jet9 RDO's in my size and they won't have them in until the end of the month... Ugh... At least It's in process...

  10. #10
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    Do you have to turn in your frame now or can you keep it until they have one in stock? I would ride the crap out of it as it just looks like a clear coat/paint crack.
    Quote Originally Posted by jboyd122 View Post
    I just got an update on my frame. Niner is covering it under warranty, but they are currently out of stock on the v2 Jet9 RDO's in my size and they won't have them in until the end of the month... Ugh... At least It's in process...

  11. #11
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    Jet 9 RDO Frame Crack

    The LBS has it. They have been really good though and are lending me an aluminum Jet9 from their demo fleet. It's not my bike, but it'll keep me riding while I wait for the replacement.

  12. #12
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    Official Info

    Niner Riders -

    We have identified an isolated manufacturing error in the seat tube of some carbon Jet frames. The issue (a fold in the carbon fabric that should not be there) is specific to a small percentage of stock from the last year's production.

    • The issue is not dangerous, nor will it fail catastrophically. It is, however, pretty embarrassing. We apologize for the inconvenience it has caused our riders.

    • We made a change in production as soon as the problem was identified. It is confined to less than 1% of production from last season.

    • Whether or not a frame had this issue was obvious when the engineering team inspected our stock. We have removed any frames displaying this problem from our warehouse.

    If you ever have an issue with a Niner product, contact your dealer. We will stand behind our warranty.

    Regards,
    Carla
    Last edited by Niner Bikes; 05-07-2013 at 11:09 AM.
    .........

    Peace,
    Niner Bikes

    Follow all things Niner Bikes on Facebook!www.ninerbikes.com

  13. #13
    Moosehead
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    ^Dear Niner CS and Carla;


  14. #14
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    Carla-
    Isn't there a way you can determine the frames that would be affected by this through the manufacturing date and/or serial number? Since your engineering team inspected your stock for this issue in your frames, wouldn't there be a way we can look for this ourselves?

    Might give a lot of us some peace of mind.

  15. #15
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    Unfortunately, due to the location inside the frame, inspection by riders would be very difficult to do accurately. You can give yourself peace of mind, however, if you have been riding your bike with no issues so far. In the majority of identified cases, this problem becomes evident the first time a full body-weight load is placed on the frame.

    This is a small number of errors in a very large batch of frames. Less than 1% were affected. The issue is random, and is not easily identifiable by serial number.

    Regards,
    Carla
    .........

    Peace,
    Niner Bikes

    Follow all things Niner Bikes on Facebook!www.ninerbikes.com

  16. #16
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    Quote Originally Posted by Niner Bikes View Post
    The issue is random, and is not easily identifiable by serial number.

    Regards,
    Carla
    This gives me very little confidence now in Niner's outsourced manufacturing (this isn't the first time folks). How this could be random considering the process of laying up the carbon should be standardized (like anything mass produced) for production is just bizzare to me. How this happens during a certain stretch of production could be understandable, but randomly through production? Bad shift for a line worker? Oh well - here we go again.

  17. #17
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    I would classify this as HTFU in your case. They had an issue and they are taking care of it if it affects you. I would always be happy with a new frame.
    Quote Originally Posted by slim2none View Post
    This gives me very little confidence now in Niner's outsourced manufacturing (this isn't the first time folks). How this could be random considering the process of laying up the carbon should be standardized (like anything mass produced) for production is just bizzare to me. How this happens during a certain stretch of production could be understandable, but randomly through production? Bad shift for a line worker? Oh well - here we go again.

  18. #18
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    Quote Originally Posted by Bailey44 View Post
    I would classify this as HTFU in your case. They had an issue and they are taking care of it if it affects you. I would always be happy with a new frame.
    HTFU? Easy tough guy-it's just the internet.

  19. #19
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    LOL....I should get a temp ban for using road bike acronyms...

    Sorry man, I understand your frustration but it looks like Niner takes care of the buyers. I'm new to this brand but loving it so far. And bikes just break sometimes.
    Quote Originally Posted by slim2none View Post
    HTFU? Easy tough guy-it's just the internet.

  20. #20
    Moosehead
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    Both slim2none's and bailey44's positions are understandable. While I might be in the same position as baily as a new Niner owner quite pleased with CS thus far including seeing repeated examples of them standing behind their warranty, Niner's frame breakage history is a bit lumpy and has obviously frustrated customers.

    Solid companies have both dialed QC best practices and great CS. I'm taking confidence from the Niner response above and hoping that (1) issues are nominal, and when needed (2) Niner stands behind any problems via a solid warranty policy.

  21. #21
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    Quote Originally Posted by jboyd122 View Post
    The LBS has it. They have been really good though and are lending me an aluminum Jet9 from their demo fleet. It's not my bike, but it'll keep me riding while I wait for the replacement.
    Are you in NoVa by chance, and riding BikeLane's Jet9? If so, take it back so I can try it!
    A man who carries a cat by the tail learns something he can learn in no other way.

  22. #22
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    I am very reassured by the official reply above. Sure Niner has had a few issues with cracked frames in the past but their response has been nothing short of first class as it is in this instance.
    Without naming names I can think of at least 3 boutique US based frame manufacturers, who are regularly involved in frame failure warranty disputes and the best customers can hope for is crash replacement frames after considerable delays.
    If you think you're put out by having to inspect your frame regularly which you should be doing anyway, then consider being 6 months or more off a bike with the uncertainty of a warranty dispute.
    Full credit Niner!

  23. #23
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    I'll say this about my circumstances.

    1. I unfortunately caught my issue while Niner was on their annual retreat.
    2. My LBS has been excellent with helping me through the process and taking care of me with a loaner ride.
    3. I have full confidence in Niner and know that they stand behind the quality of products, they have proven this to me.
    4. When I get my bike back I'll be enjoying the crap out of it and not worrying if I'll experience another problem.
    5. If I do experience another issue, see #2 and #3.

  24. #24
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    Also, thanks Niner for responding. The commitment to customer satisfaction is one of many reasons I chose a Niner.

  25. #25
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    Quote Originally Posted by silent713 View Post
    Are you in NoVa by chance, and riding BikeLane's Jet9? If so, take it back so I can try it!
    yes and yes, I'll be more than happy to meet you on the trail one day to give it a spin. Unfortunately I'm in the middle of training for the Lumberjack 100 and the SM 100 so I need the bike to keep my legs going.

  26. #26
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    Quote Originally Posted by slim2none View Post
    This gives me very little confidence now in Niner's outsourced manufacturing (this isn't the first time folks). How this could be random considering the process of laying up the carbon should be standardized (like anything mass produced) for production is just bizzare to me. How this happens during a certain stretch of production could be understandable, but randomly through production? Bad shift for a line worker? Oh well - here we go again.
    Shit happens to everyone that builds bikes. Ibis SLR Review on Vital (cracked frame)

    Ever been to the back room of a busy TREK dealer?

  27. #27
    Carbon & Ti rule
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    Quote Originally Posted by slim2none View Post
    This gives me very little confidence now in Niner's outsourced manufacturing (this isn't the first time folks). How this could be random considering the process of laying up the carbon should be standardized (like anything mass produced) for production is just bizzare to me. How this happens during a certain stretch of production could be understandable, but randomly through production? Bad shift for a line worker? Oh well - here we go again.
    This is why I will never buy a rocket off NASA.....
    I have a 6 Berth Motorhome that I rent out . It is based in Tauranga, New Zealand

  28. #28
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    Quote Originally Posted by Niner Bikes View Post
    Niner Riders -

    We have identified an isolated manufacturing error in the seat tube of some carbon Jet frames. The issue (a fold in the carbon fabric that should not be there) is specific to a small percentage of stock from the last year's production.

    • The issue is not dangerous, nor will it fail catastrophically. It is, however, pretty embarrassing. We apologize for the inconvenience it has caused our riders.

    • We made a change in production as soon as the problem was identified. It is confined to less than 1% of production from last season.

    • Whether or not a frame had this issue was obvious when the engineering team inspected our stock. We have removed any frames displaying this problem from our warehouse.

    If you ever have an issue with a Niner product, contact your dealer. We will stand behind our warranty.

    Regards,
    Carla
    Hello Carla,

    Are we talking about the RDO frame or the jet carbon. I just ordered a jet carbon. Should I be worried?

    Grts

  29. #29
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    Sw the photo at the top of this thread, and died a little. Same thing on my RDO, obvious after the first weekend - ie after I washed it!

    I'm not keen at all on getting a new one, not least of all, because I fear the white might Not be available . And there are no circumstances whereby I would have bought white forks for a bike accept for the Van RDO . It's also greatly complicated by me buying the bike while in continental US.......

  30. #30
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    Quote Originally Posted by jboyd122 View Post
    yes and yes, I'll be more than happy to meet you on the trail one day to give it a spin. Unfortunately I'm in the middle of training for the Lumberjack 100 and the SM 100 so I need the bike to keep my legs going.
    Cool, I'd love to take you up on that offer. I was talking to BikeLane yesterday, and they said they had no idea when they'd have the bike back, and explained your circumstances. I was pretty amused to see your post right when I got off the phone with them. Thanks!
    A man who carries a cat by the tail learns something he can learn in no other way.

  31. #31
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    Oh man, for real? That sucks buddy.
    Quote Originally Posted by pharmaboy View Post
    Sw the photo at the top of this thread, and died a little. Same thing on my RDO, obvious after the first weekend - ie after I washed it!

    I'm not keen at all on getting a new one, not least of all, because I fear the white might Not be available . And there are no circumstances whereby I would have bought white forks for a bike accept for the Van RDO . It's also greatly complicated by me buying the bike while in continental US.......

  32. #32
    Moosehead
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    My lower shock bolt and another 2012 v1.1 J9RDO that I looked at have play in them despite proper torque. Other threads on this board address a similar issue, including perhaps on the R9RDO. A RWC needle bearing kit plus shims are forthcoming to seat everything down.

    I'm wondering now if these cracks surrounding the lower shock bolt and loose hardware are related?

  33. #33
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    Quote Originally Posted by GSJ1973 View Post
    Shit happens to everyone that builds bikes. Ibis SLR Review on Vital (cracked frame)

    Ever been to the back room of a busy TREK dealer?
    Back in the late 80's, I wrenched in a shop for a few years. I've been around bikes for a little while now..

  34. #34
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    The fact that Niner is willing to take responsibility and provide replacement frames makes me very happy.

    I wasn't so lucky with my road bike recently. After 5 months or so of riding I noticed a little crack on the seat tube. The manufacturer didn't want anything to do with it and the dealer wasn't of much help either. I ended up getting a replacement frame (at a discount at least) and am now waiting for the bike to get built. All in all it's been over 4 months now.

  35. #35
    trail "cleaner"
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    I think you might be on to something. When installing my RWC needle bearing kit on the upper shock bushing I noticed the lower felt a little sloppy. I made a concious effort to NOT overtighten that shock bolt which could crack the CF due to tiny space . So far, my Vanna White Version 1.1 hasn't cracked in this spot. Keeping my fingers crossed.
    Quote Originally Posted by moosehead View Post
    My lower shock bolt and another 2012 v1.1 J9RDO that I looked at have play in them despite proper torque. Other threads on this board address a similar issue, including perhaps on the R9RDO. A RWC needle bearing kit plus shims are forthcoming to seat everything down.

    I'm wondering now if these cracks surrounding the lower shock bolt and loose hardware are related?
    No dabs allowed!

  36. #36
    Daniel the Dog
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    I still wonder out loud if carbon is a good frame material for trail riding. It is a great race bike material. It just cracks.

  37. #37
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    I would not worry about this at all. If it cracks, get a replacement from niner, but you should be able to keep riding worry free in the meantime. It may be a real flaw in the layup, but looks very cosmetic.

  38. #38
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    Jaybo, aren't you riding a Jet RDO?
    Sometimes, you need to go fast enough that the trail is a blur to find clarity. -- Wild Bill

  39. #39
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    Quote Originally Posted by muzzanic View Post
    I wish I could have my frame crack now & again so I could have a new bike.
    cue violins and tissues.... sob, sob

  40. #40
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    Quote Originally Posted by Jaybo View Post
    I still wonder out loud if carbon is a good frame material for trail riding. It is a great race bike material. It just cracks.
    Just what I was thinking as I read this thread. I have a carbon road bike and have owned a couple of carbon mtb's, but right now my mtb's are steel or aluminium framed.

    For us weekend warriors who will never worry a podium I am questioning the value of paying extra for a carbon mtb frame. Its not the weight of my bike that is slowing me down I can assure you.

    I think what this thread has confirmed for me though is if I ever buy a Niner carbon frame I will make sure it is from a dealer and with warranty. Note, my Jet 9 was bought second hand with no warranty but my other Niner frames have all been bought new and warranted, never had a claim on any of them luckily.

  41. #41
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    Glad Niner is taking care of it. Although I can't buy the "less than 1%" proclaim. Unless the original poster and the other guy on his 3rd frame are VERY VERY VERY unlucky individuals. What are the chances of receiving a <1% defective frame more than once?

  42. #42
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    Quote Originally Posted by phsycle View Post
    Glad Niner is taking care of it. Although I can't buy the "less than 1%" proclaim. Unless the original poster and the other guy on his 3rd frame are VERY VERY VERY unlucky individuals. What are the chances of receiving a <1% defective frame more than once?
    More than once is 1 in a 100, given that the first one cracked.

    More likely however is its batch specific, but they can't identify the batch. Option 2 is that lots of owners haven't noticed within that batch, eg licorice frames might be very hard to see, the vans more easily. Also a number of people might assume its a scratch, not a crack ( mine sure looks like only a scratch, it's just that I saw it early and know there has been no incident that could have scratched it).

  43. #43
    Moosehead
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    ^I also installed the RWC needle bearings both top and bottom this morning. To get the lower to seat properly with no side to side play, I had to use one very thin shim washer (also available from RWC or Niner) between the bearing cap and frame mount. A second shim was just too tight a fit to force it.

    All now quiet and like butta.

  44. #44
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    Good Day MTBR Community.
    I am new to this forum but would like to take the opportunity to comment that my frame has also suffered similiar circumstances.
    I purchased the new frame early 2013. First ride at local park was on April 11th see photo.

    Bike was ridden close to 100 miles before cracking above the bottom bracket area started developing. With every ride the cracks get worse....

    I contacted the dealer who sold the frame to me and they requested I send them photos so they could in turn send to Niner.
    This was about two weeks ago. I just contacted the dealer to see if there has been any response and they told me that Niner has not commented so far.

    Here are some photos of my bike before and after...
    Attached Thumbnails Attached Thumbnails Jet 9 RDO Frame Crack-niner-first-ride.jpg  

    Jet 9 RDO Frame Crack-niner-frame.jpg  


  45. #45
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    I dont know you.... but I can tell this pic was taken at Amelia right? Anyway, I know another rider that rides Amelia very often, and coincidentialy, he showed me this past Saturday, that his had cracked right were yours did. He had however already gotten in touch with his dealer and was arranging the last little details for the frame swap. He wasnt very happy that he was going to have to pay again for getting the bike build though.
    Since this thread popped up, and then saw his bike, I have been ultra inspecting my frame after every ride. Mine is black so it would be a little harder to detect. Thankfully it looks like mine is OK though. Im glad that Niner detected the problem and is addressing it how they should. Maybe you should try contacting Niner directly. Good Luck



    Quote Originally Posted by alsfreight View Post
    Good Day MTBR Community.
    I am new to this forum but would like to take the opportunity to comment that my frame has also suffered similiar circumstances.
    I purchased the new frame early 2013. First ride at local park was on April 11th see photo.

    Bike was ridden close to 100 miles before cracking above the bottom bracket area started developing. With every ride the cracks get worse....

    I contacted the dealer who sold the frame to me and they requested I send them photos so they could in turn send to Niner.
    This was about two weeks ago. I just contacted the dealer to see if there has been any response and they told me that Niner has not commented so far.

    Here are some photos of my bike before and after...

  46. #46
    trail "cleaner"
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    dang.... although these cracks appear to be different than the original poster's photo, I'm beginning to think this may be a bigger problem than just the 1%er......
    No dabs allowed!

  47. #47
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    Quote Originally Posted by danvar View Post
    I dont know you.... but I can tell this pic was taken at Amelia right? Anyway, I know another rider that rides Amelia very often, and coincidentialy, he showed me this past Saturday, that his had cracked right were yours did. He had however already gotten in touch with his dealer and was arranging the last little details for the frame swap. He wasnt very happy that he was going to have to pay again for getting the bike build though.
    Since this thread popped up, and then saw his bike, I have been ultra inspecting my frame after every ride. Mine is black so it would be a little harder to detect. Thankfully it looks like mine is OK though. Im glad that Niner detected the problem and is addressing it how they should. Maybe you should try contacting Niner directly. Good Luck
    MR Danvar
    Yes you have a keen eye.
    This picture was most definitly taken at Amelia.
    I rode the Niner there for several days before taking her on what we call tour d parks. In one day we rode Markham / Oleta /Va Key and Amelia. It was only at the bike wash @ Amelia that I noticed the first crack appearing. With every subsequent ride they have been getting larger and now the frame creaks with every crank and it gets annoying. Suprisingly the frame hasnt failed completely but then again Amelia is not known to be rough on bikes. I typically put in about 80 miles per week at Amelia

    I have a close friend who had last years model (Black and White) and he has had the frame replaced once also in the early stages of owning the bike. His dealer got the frame warranteed but also had to pay for the tear down and assembly. Eventually I too will have to face that situation but for now I just want an answer.

    At least in Miami within the four parks in this area you will find a balance of Niner Jet 9 RDO owners that have had their frames crack. The more people I speak to the more the problem is evident.

    As for your frame.... I believe you are safe. This is something that is either going to happen right away or not at all.

    I will be contacting Niner directly and ask why they havent responded to the dealer and hopefully I too wont get pushed to the side.

    I ride Amelia often so if you see me out there feel free to say hello.
    I just got some flourescent yellow Sidi shoes so I am not hard to miss.
    I also ride a Cannondale Ultimate Flash (Black and White)

  48. #48
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    Jet 9 RDO Frame Crack

    I'm a S.FL guy too. I've ridden mine (black&amp;white) only 55ish miles since last week and I have been keeping an eye on it and haven't noticed anything. I do notice it starts to creak after a few miles, but I'm not sure if its dirt/dust getting somewhere or what. I've been mostly riding Quiet Waters, but I did ride Markham too. I'm a heavy guy at the moment, 245lbs.

    I do want to say that even if a handful of people on MTBR are seeing it, it's still anecdotal. There's hundreds if not hopefully thousands of these things out there.

  49. #49
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    Just wanted to give you all an update. Shortly after posting on MTBR and contacting Niner directly I received a very supportive and thorough explanation to my personal delay in receiving information. As of yesterday I have a warranty specialist from Niner working on my case and I am next in line to receive a new frame when the next batch of Large Greens comes in June. Unfortunatly there are no large in stock from Niner.

  50. #50
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    So are you getting a V1 or V2 with the carbon rocker and 142 rear through axle?

  51. #51
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    Howdy! I'm new to the forum. Unfortunately, for my first post I am sharing another cracked frame on my 2012 Jet9RDO. Same place as the others on the seat post. I only had about 6 rides total. Still waiting on Niner to respond, but it looks like I may be off the trails in Boise for a few weeks.

    Jet 9 RDO Frame Crack-2013-05-21-12.13.02.jpg

  52. #52
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    Ouch....
    Quote Originally Posted by idahoag View Post
    Howdy! I'm new to the forum. Unfortunately, for my first post I am sharing another cracked frame on my 2012 Jet9RDO. Same place as the others on the seat post. I only had about 6 rides total. Still waiting on Niner to respond, but it looks like I may be off the trails in Boise for a few weeks.

    Click image for larger version. 

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  53. #53
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    Jet 9 RDO Frame Crack

    Any chance these problems could stem from suspension that isn't setup properly? Excessive bottoming out?

  54. #54
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    Hardtails "bottom out" all the time and don't break so I think the J9RDO shouldn't break even if you do bottom out.
    Quote Originally Posted by ejreyes6 View Post
    Any chance these problems could stem from suspension that isn't setup properly? Excessive bottoming out?

  55. #55
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    Jet 9 RDO Frame Crack

    Quote Originally Posted by Bailey44 View Post
    Hardtails "bottom out" all the time and don't break so I think the J9RDO shouldn't break even if you do bottom out.
    Understood but hardtails don't have links and moving parts. I sure their Is tremendous stress on the seat stay when bottomed.

  56. #56
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    Maybe so but they still shouldn't break like that.

    I'm not too worried. Everyone said I would break the rear triangle on my ASR5 and I never did. I can't seem to break anything on my bikes, maybe I'm not ridding it correctly?
    Quote Originally Posted by ejreyes6 View Post
    Understood but hardtails don't have links and moving parts. I sure their Is tremendous stress on the seat stay when bottomed.

  57. #57
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    Both valid points but there's dozens of other FS carbon bikes out there that might not have the susp set up 100% and aren't failing in the same spot, the frames are built to cope with these forces in the high stress areas.

    With the big market for light FS frames... its not the last time we will hear of these unfortunate issues when carbon frames are built to a weight spec.

    Good to hear Niner has stepped up and acknowledged the issue.
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  58. #58
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    Jet 9 RDO Frame Crack

    Quote Originally Posted by ejreyes6 View Post
    Understood but hardtails don't have links and moving parts. I sure their Is tremendous stress on the seat stay when bottomed.
    I mean seat tube

  59. #59
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    Didn't expect this

    I was reading through this thread, as I recently built up an AM themed RDO, and have been putting it through the ringer on some burly trails, last week was in Pisgah.

    When I got home yesterday, started looking at the seat tube area that appears in this thread. Saw two tiny hairline cracks in the paint, and thought "i better watch those".

    Then, as I'm wiping off the bike, I find this nasty bugger at the top tube/seat tube junction, on the upper side

    Has anyone seen this spot crack before? How would I have even accomplished this? Never crashed this bike- yet.Jet 9 RDO Frame Crack-image-2-.jpegJet 9 RDO Frame Crack-image-3-.jpeg

  60. #60
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    ^Cringing for the now 8 examples in this thread, sorry gents. Please update us on the warranty efforts.

  61. #61
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    That's it...I'm not washing mine anymore...

  62. #62
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    Good god...hope I don't regret not getting the RIP now.

  63. #63
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    Quote Originally Posted by Bailey44 View Post
    That's it...I'm not washing mine anymore...
    I'm on the other side of that fence and wash/clean mine after every ride... I want to know ASAP if a crack develops.. I'm hoping my version 1.1 is more robust!!!
    No dabs allowed!

  64. #64
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    Jet 9 RDO Frame Crack

    Quote Originally Posted by AZmtncycler View Post
    I'm on the other side of that fence and wash/clean mine after every ride... I want to know ASAP if a crack develops.. I'm hoping my version 1.1 is more robust!!!
    It may be. I have over 2000 miles with no issue.

  65. #65
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    Just talked to Niner about my frame (the white 2012 RDO at the top of pg 3). They are replacing the frame with a 2013 Jet9Carbon moondust which is apparently the same frame as my 2012 RDO. The color scheme works for me because I was running a white fork although I am bummed about losing the RDO labeling. Looks like I will be tearing it down this afternoon...

  66. #66
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    I think that's a fair trade off. Maybe the RDO labeling is what's causing the cracks...lol...
    Quote Originally Posted by idahoag View Post
    Just talked to Niner about my frame (the white 2012 RDO at the top of pg 3). They are replacing the frame with a 2013 Jet9Carbon moondust which is apparently the same frame as my 2012 RDO. The color scheme works for me because I was running a white fork although I am bummed about losing the RDO labeling. Looks like I will be tearing it down this afternoon...

  67. #67
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    I wash mine all the time too but I may stop...
    Quote Originally Posted by AZmtncycler View Post
    I'm on the other side of that fence and wash/clean mine after every ride... I want to know ASAP if a crack develops.. I'm hoping my version 1.1 is more robust!!!

  68. #68
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    What does the washing have to do with anything?

  69. #69
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    It's a joke man. By not washing it, I wouldn't see any cracks.
    Quote Originally Posted by danvar View Post
    What does the washing have to do with anything?

  70. #70
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    Cool. I ask because there is some other guy here on this forum that had his frame crack due to water getting in the frame and somehow creating some weird carbon eating calcification inside the frame. Old thread.

  71. #71
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    Oh, I didn't know that, I was just trying to be funny but it really didn't work out.
    Quote Originally Posted by danvar View Post
    Cool. I ask because there is some other guy here on this forum that had his frame crack due to water getting in the frame and somehow creating some weird carbon eating calcification inside the frame. Old thread.

  72. #72
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    I guess cracking my ego is better than the frame. That white frame is one sweet ride though...

    Quote Originally Posted by Bailey44 View Post
    I think that's a fair trade off. Maybe the RDO labeling is what's causing the cracks...lol...

  73. #73
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    No more washing my bike either I get the joke ha! Either way, I know some of you guys read this and tell yourself to avoid this frame. You gotta understand that most people who have problems will come here and inform us. The other 100,000 people (exaggerating of course) are out enjoying the bike and not reporting that there frame is fine.

    Personally, after seeing how professionally niner has handled the problem...I'd definitely buy another niner. Bikes break..it happens. We all knew we were buying a carbon bike, right?

  74. #74
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    I am about to pull a trigger on a 2013 RDO. This thread really make me cringe and want to avoid this bike altogether. But somehow I don't think I am any more likely to get a frame crack with this frame vs. a Superfly 100 or a Cannondale Scalpel (my other two choices).

    Quote Originally Posted by drz400sm View Post
    No more washing my bike either I get the joke ha! Either way, I know some of you guys read this and tell yourself to avoid this frame. You gotta understand that most people who have problems will come here and inform us. The other 100,000 people (exaggerating of course) are out enjoying the bike and not reporting that there frame is fine.

    Personally, after seeing how professionally niner has handled the problem...I'd definitely buy another niner. Bikes break..it happens. We all knew we were buying a carbon bike, right?

  75. #75
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    Jet 9 RDO Frame Crack

    All manufactures have frames that break. Don't let that be a deciding factor on choosing a bike. I have seen lots of broken giants, specialized, pivots, and a whole bunch of treks(probably the worst). Just look at other manufactures threads and search cracks.

  76. #76
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    Quote Originally Posted by ejreyes6 View Post
    All manufactures have frames that break. Don't let that be a deciding factor on choosing a bike. I have seen lots of broken giants, specialized, pivots, and a whole bunch of treks(probably the worst). Just look at other manufactures threads and search cracks.
    Agree 100%.
    It's how the manufacturer deals with the crack that's important.
    I have had a cracked alloy RIP9 which was dealt with efficiently and to my full satisfaction. (I'm a pretty big boy!)
    I also cracked a different boutique US frame well within the warranty period and the communications dragged out for many months and in the end I gave up.

  77. #77
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    Jet 9 RDO Frame Crack


  78. #78
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  79. #79
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    Niner Customer service was excellent

    My 2013 rdo also cracked in the same place as others here (see photo). Niner replaced entire frame with new version with updated rear derailleur cable routing within a week or so. Every manufacturer will occasionally release a defective product but IMHO you really cant expect a company to stand behind the problem any better than niner has. If anything, my experience makes me more likely to recommend Niner.
    Attached Thumbnails Attached Thumbnails Jet 9 RDO Frame Crack-img_0812.jpg  


  80. #80
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    Quote Originally Posted by brettneu View Post
    My 2013 rdo also cracked in the same place as others here (see photo). Niner replaced entire frame with new version with updated rear derailleur cable routing within a week or so. Every manufacturer will occasionally release a defective product but IMHO you really cant expect a company to stand behind the problem any better than niner has. If anything, my experience makes me more likely to recommend Niner.
    You had your Jet RDO V1 replaced with the new V2?

  81. #81
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    Jet 9 RDO Frame Crack

    Quote Originally Posted by epiphreddy View Post
    You had your Jet RDO V1 replaced with the new V2?
    He had the original 2013 V2, which had cable routing the same as the 2012 RDO and carbon. They made a second V2 for 2013 that has the rear housing come out of the top if the downtube above the crankset.
    Last edited by quote; 06-05-2013 at 07:35 PM.

  82. #82
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    So both versions had the through axle and also the carbon rockers? My understanding is that the original Jet RDO when warrantied is being replaced with the Jet Carbon, and not the V2 (carbon rocker through axle).

  83. #83
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    Jet 9 RDO Frame Crack

    Quote Originally Posted by epiphreddy View Post
    So both versions had the through axle and also the carbon rockers? My understanding is that the original Jet RDO when warrantied is being replaced with the Jet Carbon, and not the V2 (carbon rocker through axle).
    Quickly after they released the newest RDO (which he had), they revised it a bit and changed the internal routing a bit to be like the RIP 9 RDO. There were probably only a few handful of the original 2013 JET9 RDOs with the complete internal housing.
    Last edited by quote; 06-05-2013 at 07:37 PM.

  84. #84
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    FWIW the newest Jet RDO has a rear through axle and carbon rockers. So his was replaced with the same, and the "newest" one revised the way the housing is routed (like the Rip RDO).
    Only reason I ask is because the original Jet RDO (no carbon rocker and no through axle) is being replaced (if warrantied) with the Jet Carbon.

  85. #85
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    Jet 9 RDO Frame Crack

    Quote Originally Posted by epiphreddy View Post
    FWIW the newest Jet RDO has a rear through axle and carbon rockers. So his was replaced with the same, and the "newest" one revised the way the housing is routed (like the Rip RDO).
    Only reason I ask is because the original Jet RDO (no carbon rocker and no through axle) is being replaced (if warrantied) with the Jet Carbon.
    Yes.

  86. #86
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    Quote Originally Posted by quote View Post
    Yes.
    Like he said... Exactly.
    Only thing is I see at least 2 other '13 RDOs locally with the same 'old' cable routing that the cracked frame had. Not sure how many were actually produced but I did have the frame on order from fall 2012. I was starting to have some shifting issues which is apparently quite common so I'm glad to have the new routing now.

  87. #87
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    Are they replacing the entire frame or just the front triangle? I assume you get to keep the nicer shock if they exchange it for a J9C?

  88. #88
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    Quote Originally Posted by Bailey44 View Post
    Are they replacing the entire frame or just the front triangle? I assume you get to keep the nicer shock if they exchange it for a J9C?
    At least in my case, it was an entire new 2013 Jet RDO frame with shock.

  89. #89
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    After corresponding with Niner through my LBS where frame was purchased, they offered me a choice of the original V1 RDO front triangle (previous version from my 2012 frame), or a complete Moondust 2013 Jet 9 Carbon frame.

    I went with the Moondust, as I am hoping any QC issues have been worked out. I'm sorry, but there's no feasible explanation for the crack on my frame in that spot. It just SHOULD NOT happen.

    If I somehow manage to crack the Moondust frame, its going on ebay, and I'll be replacing it with a Ripley. Crack on me once, shame on Niner, crack on me twice...

  90. #90
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    Do you get an option to keep your shock? That's the only part of the swap that I would care about.
    Quote Originally Posted by mwandrusz View Post
    After corresponding with Niner through my LBS where frame was purchased, they offered me a choice of the original V1 RDO front triangle (previous version from my 2012 frame), or a complete Moondust 2013 Jet 9 Carbon frame.

    I went with the Moondust, as I am hoping any QC issues have been worked out. I'm sorry, but there's no feasible explanation for the crack on my frame in that spot. It just SHOULD NOT happen.

    If I somehow manage to crack the Moondust frame, its going on ebay, and I'll be replacing it with a Ripley. Crack on me once, shame on Niner, crack on me twice...

  91. #91
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    the shock was not discussed. I guess I'll find out when I get the new frame.

    I would imagine that since all possiblities of the cause of the crack have to be taken in to account, a flaw in the shock being one of them, they would include a new shock with the new frame.

  92. #92
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    Quote Originally Posted by Bailey44 View Post
    Do you get an option to keep your shock? That's the only part of the swap that I would care about.
    I would be very interested to know this as well. I had to send my shock back to Fox to be worked on and it came back excellent. I also added the RWC needle bearings to it.

    Frankly, I hope I never have to deal with this as I do actually like this frame a lot.

  93. #93
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    I like it too besides that it has made me fat.

    Jet 9 RDO or Jet 9 Carbon


    Quote Originally Posted by slim2none View Post
    I would be very interested to know this as well. I had to send my shock back to Fox to be worked on and it came back excellent. I also added the RWC needle bearings to it.

    Frankly, I hope I never have to deal with this as I do actually like this frame a lot.

  94. #94
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    Just ordered a 2013 Kermit frame despite these issues. Can't wait!

  95. #95
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    It's gonna break right in half...lol...

    I have no worries, my Yeti ASR5C should have broken right out of the gate according to everything I read about it. Rode it hard for 3 years with no issue.

    The Jet9 is a rocket and it looks like Niner stands behind it. Get it and have a blast...


    Quote Originally Posted by vtsteevo View Post
    Just ordered a 2013 Kermit frame despite these issues. Can't wait!

  96. #96
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    You get a new frame and a NEW CTD rear shock. Better than the Fox RP23 which I could not tell had propedal or not.

  97. #97
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    Quote Originally Posted by brettneu View Post
    Like he said... Exactly.
    Only thing is I see at least 2 other '13 RDOs locally with the same 'old' cable routing that the cracked frame had. Not sure how many were actually produced but I did have the frame on order from fall 2012. I was starting to have some shifting issues which is apparently quite common so I'm glad to have the new routing now.
    If you use the new full housing option the shifting woes are no longer, of course with the new design, no problem.

  98. #98
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    And don't forget the cable ties in the downtube or the cable slap will drive you to drink...
    Quote Originally Posted by epiphreddy View Post
    If you use the new full housing option the shifting woes are no longer, of course with the new design, no problem.

  99. #99
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    I did full housing outside the frame (following rear brake line and under lower rocker then into chainstay) on a new build so no real world experience with the intended design. So far, zero shifting issues whatsoever.

  100. #100
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    Quote Originally Posted by epiphreddy View Post
    You get a new frame and a NEW CTD rear shock. Better than the Fox RP23 which I could not tell had propedal or not.
    I had this same issue with my RP23 - no difference with pro-pedal on or off. Sent it back to Fox and explained to them what I wanted out of it. Came back a lot different and way better. I want nothing to do with the new CTD stuff.

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