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  1. #1
    mtbr member
    Reputation: hammers79's Avatar
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    Nicolai website 'Order Generator'

    Does anyone know what happens when you press the 'submit' button on the Order Generator? I put together an order for a frame at the beginning of the week and haven't heard anything.

    Have I actually placed an order? Will someone contact me to confirm the order before they start building up/painting the frame??? (Having second thoughts on my colour choice, you see!)

  2. #2
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    Reputation: Midgetman's Avatar
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    Just write an email or call them.

    If it's a custom frame: kalle@nicolai.net
    Other questions concerning orders: jan@nicolai.net
    Questions concerning the order generator itself: martin@nicolai.net

    (source: http://www.mtb-news.de/forum/showpos...52&postcount=1)

    You might even get a quicker reply, if you just call them. Usually you should at least get an order number based on the generator order. There are school holidays in Lower Saxony this week (dunno about the coming weeks), so maybe some of them are on vacation with their families and that's why you didn't get any feedback yet.

  3. #3
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    Reputation: hammers79's Avatar
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    Thanks very much, Midgetman. That's really helpful.

    Any idea how they are with receiving e-mails/phonecalls in English?

  4. #4
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    They're not always the quickest to reply to emails but will eventually and always in perfect English.

  5. #5
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    Don't forget that Kalle worked for AMP research in the US

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