Results 1 to 35 of 35
  1. #1
    likes beer
    Reputation: manida's Avatar
    Join Date
    Feb 2008
    Posts
    338

    Albq. LBS complaint....

    I dont mean to bring negativity to the board, but I have a complaint with Fat Tire Cycles in Albq. It was just one thing after another:

    Over the course of a month:
    I called and told them what I wanted (flip/flop hub), they said they had it and to come on in.
    I went in and they told me that I'd have to order the part...OK, I "ordered" the part, which was an employee writing down a part number on what looked to be a scrap piece of paper.
    I called after 1.5 weeks and was told that the part was never ordered. I said OK, then go ahead an order the hub again, I also ordered some brake levers. I waited 2.5 weeks for the parts to finally arrive.
    So the parts come in, they do the work. Which included building a wheel, installing levers and mounting new tubes/tires (something I couldve done myself of course, but since they were already building a wheel for me, I thought I'd let them do it)
    They installed the levers and somehow lost the "thumb caps" that go on top of the levers (CaneCreek 200TT) and also some tubes that I brought in with the bike---gone.
    Also, the brakes BARELY even work. Granted, theyre old-school centerpull brakes but they couldve done a much better job at tensioning the cable....the brakes dont even stop me, at all.

    Im kinda venting now, but this should not have taken over a month to complete this fairly simple project--and to lose parts is just silly.

    So I go in today to get my thumbcaps and the dude workign there seems pissed that I'd even come back and ask for a part that IS MINE. They still couldnt find the caps. Just lame all around. Im not going back.

    If you go there, be SURE to have them write everything down and call often for updates. I felt pretty 2nd-class throughout the whole ordeal.

    And they came highly-recommended.

  2. #2
    Bandolero
    Reputation: notaknob's Avatar
    Join Date
    Apr 2004
    Posts
    2,427

    no bad vibes!

    I find that surprising.

    I've had great luck in getting parts that they had in stock, in the store, that were hanging on the shelf, when you pointed out the exact part out to the person working behind the desk.

    I'm still waiting to be contacted regarding a bushing for RCC's DHX air shock (yeah I didn't forget). That was only about 1 1/2 years ago, so I'm sure they'll get right on it.

    They were probably dissin you because you're a SS'er.
    Slow-core. -.. .-. .. -. -.- .... --- -- . -... .-. . .--

  3. #3
    7MGTE
    Reputation: supramk388's Avatar
    Join Date
    Mar 2007
    Posts
    1,704
    Quote Originally Posted by notaknob
    I find that surprising.

    I've had great luck in getting parts that they had in stock, in the store, that were hanging on the shelf, when you pointed out the exact part out to the person working behind the desk.

    I'm still waiting to be contacted regarding a bushing for RCC's DHX air shock (yeah I didn't forget). That was only about 1 1/2 years ago, so I'm sure they'll get right on it.

    They were probably dissin you because you're a SS'er.
    I have had some trouble with FT as well. I know they treat some great but I have walked out of that shop a few times wishing I never went in, basically a waste of time. I have also been lied to about parts that were in stock when they were not. I even told they guy to walk over and put his hands on it so I could come buy it. Went down to get it and got all kinds of excesses and they did offer to order it. I have heard bad things about parts that are ordered with not only how long it takes but not even getting the correct part.

  4. #4
    likes beer
    Reputation: manida's Avatar
    Join Date
    Feb 2008
    Posts
    338
    just the unprofessionalism and the time it took left me with a bad image of them. The dude that actually worked on my bike was a really nice dude, though.....and he did great work.
    Im not just a SS person either. I have geared MTBs, a BMX cruiser and some vintage bikes as well. I didnt have a fixie though so I bought an old Schwinn and had them do the work for me. Turned out just fine....

  5. #5
    7MGTE
    Reputation: supramk388's Avatar
    Join Date
    Mar 2007
    Posts
    1,704
    Quote Originally Posted by manida
    just the unprofessionalism and the time it took left me with a bad image of them. The dude that actually worked on my bike was a really nice dude, though.....and he did great work.
    Im not just a SS person either. I have geared MTBs, a BMX cruiser and some vintage bikes as well. I didnt have a fixie though so I bought an old Schwinn and had them do the work for me. Turned out just fine....
    I have had trouble with several shops but I have had great luck on other times. Its a crap shoot if you ask me and sometimes its who you talk with or work with as well.

  6. #6
    Fragilie
    Reputation: Eric B's Avatar
    Join Date
    May 2004
    Posts
    779
    Quote Originally Posted by manida
    just the unprofessionalism and the time it took left me with a bad image of them. The dude that actually worked on my bike was a really nice dude, though.....and he did great work.
    Im not just a SS person either. I have geared MTBs, a BMX cruiser and some vintage bikes as well. I didnt have a fixie though so I bought an old Schwinn and had them do the work for me. Turned out just fine....

    Check out Bikeworks next time. They have great knowledge in every aspect whether it be Fixie, SS, XC or DH. I buy my parts from them and assemble myself except for wheels. Dan at Bikeworks builds killer wheels.
    It's Better To Die On Your Feet Than To Live On Your Knees. (Emiliano Zapata)

  7. #7
    7MGTE
    Reputation: supramk388's Avatar
    Join Date
    Mar 2007
    Posts
    1,704
    Quote Originally Posted by Eric B
    Check out Bikeworks next time. They have great knowledge in every aspect whether it be Fixie, SS, XC or DH. I buy my parts from them and assemble myself except for wheels. Dan at Bikeworks builds killer wheels.
    Agreed I talked with Tony the other day and he was awesome. I will be dropping of my wheel at Bikeworks to get it all fixed up. They have a good selection of tires as well I have heard.

    Frank at SS\Sports Outdoors has been great as well.

  8. #8
    mtbr member
    Reputation:
    Join Date
    Jul 2007
    Posts
    1,297
    I ordered a star nut from FT over a month ago, they said that they had it in stock, charged my credit card and never sent it, or at least I never got it.

    sometimes it is quicker for me to order stuff from ABQ have it shipped normal UPS and it is on my door the next day generally cheaper than Taos bike shop prices. I will try one of the other shops next time.
    Its the internet...we all sleep with supermodels.

  9. #9
    off to ride
    Reputation:
    Join Date
    Jun 2008
    Posts
    75
    wow... you at least got somebody to speak to you! everytime I've gone in (3 times when I was looking to purchase a bike, which I did at $450 but from another shop) I never even got a hello from them... and I was spiffed up in my suit, so you would think that would have brought some type of attention, whether it be who's this fricken guy or what can we do for you!

  10. #10
    Single Speed Junkie
    Reputation: crux's Avatar
    Join Date
    Jan 2004
    Posts
    3,108
    ABQ has quite a few shops to choose from and can say that several cant figure out how to accomplish a simple task such as taking off a SRAM chain with out pushing the pin out. Never mind the quick link was only two links away. Yes this actually happened at a local ABQ shop.

    Another favorite trick I found this past weekend is with SS and how they will quote you a price over the phone, yet you go to pick it up and the price suddenly increased drastically gaining over 60% in an hour. Guess with all the market volatility lately it could happen, but seriously.

    Of course some shops are more skilled than others and that is to be expected. I'm still attempting to find a reliable shop here in ABQ. Think that one might actually make the cut as they have been more helpful than others. If they can keep it going over the next 3 years think they will force other shops to step up their game or close doors.

  11. #11
    banned
    Reputation:
    Join Date
    Sep 2005
    Posts
    8,202
    Quote Originally Posted by crux
    ABQ has quite a few shops to choose from and can say that several cant figure out how to accomplish a simple task such as taking off a SRAM chain with out pushing the pin out. Never mind the quick link was only two links away. Yes this actually happened at a local ABQ shop.

    Another favorite trick I found this past weekend is with SS and how they will quote you a price over the phone, yet you go to pick it up and the price suddenly increased drastically gaining over 60% in an hour. Guess with all the market volatility lately it could happen, but seriously.

    Of course some shops are more skilled than others and that is to be expected. I'm still attempting to find a reliable shop here in ABQ. Think that one might actually make the cut as they have been more helpful than others. If they can keep it going over the next 3 years think they will force other shops to step up their game or close doors.
    I like this post. I think that it has been long overdue and "those" guys seem to know what is up Of course I specifically dealt with these guys directly at the other place. Only one piece of that puzzle is missing for me. I miss Phil....where is Phil? That dude could build a solid set of wheels. After about two years of abuse I have yet to tighten a single spoke.

  12. #12
    mtbr member
    Reputation:
    Join Date
    Sep 2008
    Posts
    11
    I picked up some pads & a helmet at Bikeworks just a couple days ago, & they can count on me coming back again.

  13. #13
    Bandolero Crew N.M.
    Reputation: mtbike52's Avatar
    Join Date
    Feb 2008
    Posts
    1,207
    I had simular problens with ABC two years ago. After taking a problem back for the fourth time, with increasing attitude each time. On the fourth visit the Mech. said I should take my business elsewhere. That was easy. Never been back. Sports Outdoors has taken great care of me since then.

  14. #14
    Thread Pollution
    Reputation: makachut's Avatar
    Join Date
    Oct 2006
    Posts
    1,736
    don't get me started ,about poorly managed ,fear based bike shops in Santa Fe

  15. #15
    Bandolero
    Reputation: Crash88's Avatar
    Join Date
    Aug 2008
    Posts
    216
    Just stay away from ABC!! They crushed my bearings on my crank for the 2nd time on my 3" race bike (ironically before Cedro), which Sports Outdoor fixed the 1st time & will fix them the 2nd time!

  16. #16
    And Going Nowhere Fast
    Reputation: jroar's Avatar
    Join Date
    Jul 2008
    Posts
    4
    Quote Originally Posted by Mtn. Biker123
    I like this post. I think that it has been long overdue and "those" guys seem to know what is up Of course I specifically dealt with these guys directly at the other place. Only one piece of that puzzle is missing for me. I miss Phil....where is Phil? That dude could build a solid set of wheels. After about two years of abuse I have yet to tighten a single spoke.
    I ran into Phil at the ABC on Juan Tabo. (Figure that one out.) Phil is the man. He always fixed the hidden issues with my SS. Now it takes me 2+ weeks to repair the effects of the "routine tune up". Basic lesson: buy the parts on line, acquire all the tools, do the work yourself. I know, not as easy as it sounds. Haven't figured out the "how & when" myself.
    Dead Last Doesn't Mean Loser

  17. #17
    banned
    Reputation:
    Join Date
    Sep 2005
    Posts
    8,202
    What up, Crash!

  18. #18
    mtbr member
    Reputation: desert_koi's Avatar
    Join Date
    Nov 2006
    Posts
    9
    Bikeworks built a wheel for me last week, I came in Monday needing a new one by the weekend.

    They ordered the parts and built the wheel in time for me to ride the following Saturday. All without any attitude.

  19. #19
    mtbr member
    Reputation:
    Join Date
    Jul 2008
    Posts
    33
    Quote Originally Posted by desert_koi
    Bikeworks built a wheel for me last week, I came in Monday needing a new one by the weekend.

    They ordered the parts and built the wheel in time for me to ride the following Saturday. All without any attitude.
    Second that. I'm super high maintenance and the Bikeworks guys are always cool when I come in. Owner operated is the key. I tried FT several times when I moved here and just gave up.

  20. #20
    mtbr member
    Reputation: IRONMAN1518's Avatar
    Join Date
    Jul 2008
    Posts
    736

    Albq. LBS Complaints.

    I live in La Cruz (cruces) but have shopped many times when I've been to Albq to race. I go to shops to "brows" hoping I'll find something I've wanted/needed on sale, and that has happened many times. Been to ABC numerous times mainly cause they were the big sponsor of the races @ Sandia and I'd won a gift certificate. I also took the time to go by there just to say Thanks to them for supporting the races.
    Sitting here trying to remember if I was ever treated badly in any shop, I can't say I ever was, all I remember was everyone being friendly. BUT.......been to LOTS of shops (everywhere), where no one had any idea about rebuilding Lefty or Fox forks, or not much about Klein Palominos rear struts. I've met very FEW mechanics that know about pressurizing the TALAS damper.
    Recently, on a trip to Colorado, (been shoping for a new bike also) went intro a brand new shop, BikeWorks on Carlisle. I was interested in a Maverick, and spoke with Dan Lucero, also got to watch him work on somewones bike. He had laid out the parts on a shop rag, in nice order his work bench was clean and orderly. he greased things needing grease as he was putting it all back together. WOW I thought a "picky" "wrench" (old motorcycle racing term for mechanic) like me!! (I do all my own work and am sooo picky!)
    Hey knew about re-building Fox and Maverick forks the intricate details of it all, (my kind of "wrench"!) I got my Durance from them and he put it together and I've been treated super in their shop.
    PS Go by there when Tony is cooking on the grill, superbe.
    Any way that is my little input as far as shops.
    Training on Hills Builds Character, That's How I Got To Be One!

  21. #21
    banned
    Reputation:
    Join Date
    Sep 2005
    Posts
    8,202
    Quote Originally Posted by IRONMAN1518
    PS Go by there when Tony is cooking on the grill, superbe.
    And a sweet IPA

  22. #22
    Bandolero
    Reputation: Crash88's Avatar
    Join Date
    Aug 2008
    Posts
    216

    Lbs

    Quote Originally Posted by Mtn. Biker123
    What up, Crash!
    Ihave never met phil.It,s just every time I bring my bike it has new problem.If I nicely point it out they take it and make it worse with a realy bad additude.Maybe they can chang,Idon,t know? The experiance is tomuch for me.

  23. #23
    mtbr member
    Reputation:
    Join Date
    Aug 2007
    Posts
    226

    LBS Problems

    Either there's a high turnover rate at FT, or I just get the same person every time I go in there, the one who doesn't even know what a bicycle is (slight exageration). I've heard many of the same complaints, from many different people, "I ordered something...etc".

    BWs did me bad once, and I'll never go back. A seven dollar charge on my card got me another $70.00 charge from the customer after me. This caused an overdraft, times 3, on my checking account. Not much sympathy from BW, no offer to pay my overdraft fees, and not even an excited "We'll get our cash register/computer people on this right away!"

    Fortunately, about 5 days later, my bank refunded the overdraft fees, but I still feel a little pain when I hear the shop name. They said it must have been a software glitch. I lost $180.00 of my biking money for five days.

    Make sure you watch your charges on line with your CC company or bank. Hopefully, the problem is gone, because that shop had potential.

    C Cow

  24. #24
    mtbr member
    Reputation:
    Join Date
    Aug 2008
    Posts
    565
    I've had OK and bad experiences with FT. I've bought a few bikes from them over the years and they have always ordered what I wanted fairly quickly...communication on when they came in was another story...how many times do you have to call to get a "it's here" or "it's not here yet" answer?

    I consigned a bike there and it apparently sold within just a few weeks of bringing it down. Everytime I called to check on whether it sold I was told it hadn't yet. I finally went down there to see where it was, they finally told me (3 months after it actually sold) that it had sold, I of course had to wait until the bookkeeper (Mom) came in to cut the check. 2 weeks later I got my money.

    On a positive note, I had a set of King wheels built way back in the late '90s by a tech there named Travis. They were, and still are, perfect.

  25. #25
    Crumb-tumbler
    Reputation: mrwizard's Avatar
    Join Date
    May 2004
    Posts
    122
    Quote Originally Posted by TBarnaby
    I've had OK and bad experiences with FT. I've bought a few bikes from them over the years and they have always ordered what I wanted fairly quickly...communication on when they came in was another story...how many times do you have to call to get a "it's here" or "it's not here yet" answer?

    I consigned a bike there and it apparently sold within just a few weeks of bringing it down. Everytime I called to check on whether it sold I was told it hadn't yet. I finally went down there to see where it was, they finally told me (3 months after it actually sold) that it had sold, I of course had to wait until the bookkeeper (Mom) came in to cut the check. 2 weeks later I got my money.
    Meh. People deal with Stevie for the hookup, then expect the same customer service as people who go in and pay full price. Also, it's about the only shop in town that has around 20 employees. Combine these two things, and there's just no possible outcome besides chaos. It's a beautiful showcase shop if you want to look at the pretty bikes.

    That said, everyone I've talked to in FT is knowledgable about bikes (maybe not to the same degree as Dan Lucero, but not every wrench in town has worked for Manitou). Here's a tip: go in to a shop (any shop) and build some sort of working relationship with someone there. It cuts out this whole "I called and talked to a different person every time and nobody knew what was going on" complaint that seems to be the common thread in most of these posts.

    On a side note: Phil went back to school, got married a week ago and I believe he's working at the UNM Bookstore now. Stop in and say hi.
    Quote Originally Posted by mward
    Everyone is so angry, and they're even angrier if people don't think like they do. Damnit, don't you think like me? NO? DIE!!! It's like road rage. Just because people aren't discussing exactly what you want, as you like it to be discussed, they must be all wrong. That's just all wrong. Your disgust at my disgust at your disgust is disgusting.

  26. #26
    mtbr member
    Reputation:
    Join Date
    Jan 2004
    Posts
    331
    I bought a Titus ML from FT almost 3 years ago. They built the bike up and it never rode right nor could they ever fix it (it ghost shifted alot which was very annoying when you spend over 5K for a bike that rode like sh***t). Needless to say, I was very frustrated and disappointed and I lost alot of confidence in their shop and in their mechs. I was recently in their store and it looks like crap. Just a bunch a low end bikes and dirty demo bikes. The store was filthy and cluttered and was as chaotic as usual. They did not have any new high end mtb bikes built up on the floor and their selection of high end frames was very sparse. Its a shame because they carry some great brands -- Ells, Intense, Ibis, Turner, Pivot, Foes, Moots, Maverick, Jamis, etc. I have purchased several bikes over the years from another local LBS and I will continue to buy from them for many years. They know me by name at two of their stores and they always give me great service. Its too bad FT cannot get their act together. Just me 2C. TB

  27. #27
    mtbr member
    Reputation:
    Join Date
    Aug 2008
    Posts
    565
    Quote Originally Posted by mrwizard
    Meh. People deal with Stevie for the hookup, then expect the same customer service as people who go in and pay full price. Also, it's about the only shop in town that has around 20 employees. Combine these two things, and there's just no possible outcome besides chaos. It's a beautiful showcase shop if you want to look at the pretty bikes.
    I hear what you're saying, my issue is that I've never asked for (or gotten) a "hookup" and I always asked for the person I dealt with in the store. And if 20 employees is too much for a store to handle, then they should be getting some very remedial management training.

    They do have a lot of nice jewelery to look at though.

  28. #28
    mtbr member
    Reputation:
    Join Date
    Jul 2007
    Posts
    1,297

    Not to beat a dead horse...

    but I just called Fat Tire down in ABQ to find out where my missing star nut was and why they had charged my card twice for something they had never sent out. Got a lot of uhhh's and that was before my times but no let us fix it's. I need a small tool and offered a trade but I got nothing, just an offer to take some more of my cash and some more uhhh's. I wouldn't shop there, and in the future I will not.
    Its the internet...we all sleep with supermodels.

  29. #29
    likes beer
    Reputation: manida's Avatar
    Join Date
    Feb 2008
    Posts
    338
    man, as soon as I got the email of this latest reply, I got a call from Fat Tire....Really, just as I was reading the email of Greg De Taos' reply, my phone rang.

    Fat Tire said that had found my thumbcaps for my brake levers and also the tubes I had left with them initially. I guess thats cool, although its like 5 weeks too late.
    I'll be going there today to pick this stuff up, and never back again.

  30. #30
    mtbr member
    Reputation:
    Join Date
    Jul 2007
    Posts
    1,297
    I must have reminded them of others that they had screwed. My next call was to Bikeworks and Anthony set me up. They had what I needed and sent it right out. Give them a little kick for me when you go in to Fat Tire.
    Its the internet...we all sleep with supermodels.

  31. #31
    Victim of Saddle Rage
    Reputation: cannonballtrail's Avatar
    Join Date
    Sep 2004
    Posts
    622

    Do it yourself

    Seriously, do it yourself. The internet is full of good deals often less than cost for many small shops and you can take the time to do it right. Shops never seem to pay attention to details like facing the BB Shell, Disc Tabs, or following the recommended torques. When a manufacture specifies 25 foot pounds for BB cups it means 25 and not 40 or 50, which is one reason the ISIS bearings never lasted more than a month. This is not say that some shops aren't top notch, but often they just don't have adequate time and end up being sloppy. I have actually considered opening or buying a shop, but there are already too many shops and competition is fierce. Maybe there is a niche for a quality shop and I should reconsider?

  32. #32
    No Gansta Lean here.
    Reputation:
    Join Date
    Feb 2004
    Posts
    1,023

    Anyone use Two Wheel Drive?

    Despite not having a "core" DH/AM look to the shop, (What it seems a lot of folks look for these days) they seemed to have the most knowlege, were the most friendly, etc. etc. when I was out there.
    Seem like if they don't have it, they'd get it for you.

    Just my two cents from an outsider who spent a little time out there. (And, of course, when in any new town, hit up most of the shops because of my bike addiction)
    EWR-HE-148-11-4-97
    Microbeer's Better!

  33. #33
    mtbr member
    Reputation:
    Join Date
    May 2008
    Posts
    52
    I find Fat Tire to be hit or miss, but generally they have the parts I need that others do not. However, my fav LBS is High Desert. Those guys spent like 4 hours with me when I bought my first road bike and never rolled their eyes at me. They are friendly, responsive, and honest.

  34. #34
    mtbr member
    Reputation:
    Join Date
    Jul 2007
    Posts
    1,297
    I love my bike shop in Taos and promise not to make any more drunken comments on line. Both Taos Cyclery and Gearing Up are great shops run by really great people who I adore and count on for things I can't get any where else so that I can keep up my passion...riding my bike. When in Taos please visit my friends at Gearing Up and Taos Cyclery.
    Last edited by greg de taos; 11-18-2008 at 05:02 PM.
    Its the internet...we all sleep with supermodels.

  35. #35
    Int'l Man of Leisure
    Reputation: MTBNate's Avatar
    Join Date
    Apr 2004
    Posts
    3,262
    i hit up Bikeworks this summer after one of their krewe stuck a biz card on my windshield while i was out riding the Foothills.

    I stopped by for a visit and found the staff knowledgeable, the shop well stocked and the place was friendly which was great since i was in from out of town. They made me feel welcome.

    I bought more stuff than i intended to..
    "Someone must have put alcohol in my beer last night." ~ Mr. Richard Baty, Esq.


Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •