After reading about the demise of Titus, I was reminded of some pretty strong emotions regarding MC.
It was just a few years ago, that MC was in the same boat. Bad management, poor quality control, and not listening to customers. (under Kenises)
Thankfully, that has changed.
Unlike many restructured businesses, MC has done what's necessary to keep the loyal fans first.
MC also figured out, that if you help others, you help yourself.
What I mean by that is this. MC while restructured and under new ownership, did everything possible to help owners of older MC models, with things like limited orders of derailleur hangers.
MC will take a frame that is nearly 20 years old, and do a 50/50 assuming you can't service it anymore.
Hell, they'll do that with any older MC model, broken or not.
How many bike companies, still offer bushing kits for a bike that's more than a decade old?
How many companies have employees, that get online in the wee hr's of the morning, and answer questions in their forums.
How many bike companies, can bask in the knowledge, that dedicated and loving customers, will take up the slack on holidays with online tech support, when they are out of town on business?
How many businesses of any type, can make those claims.
I truly feel for the Titus bike owners, but love can save a company.
Have some happy holidays, Eric W.
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Thread: MC is still here.
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