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  1. #1
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    Emails....no answer

    I've emailed mountain cycle at least 4 times, and not gotten an answer. Anybody else having trouble?
    Stuff.

  2. #2
    Hmmmmm
    Reputation: Ericmopar's Avatar
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    Quote Originally Posted by dropmachine.com
    I've emailed mountain cycle at least 4 times, and not gotten an answer. Anybody else having trouble?
    Their entire staff, is only about 7 people worldwide and they have been doing some events lately.

    You can try here.

    http://getsatisfaction.com/mountaincycle

    Or,

    john@mountaincycle.com
    "I thought of that while riding my bike."
    Albert Einstein, on the theory of relativity.

    Peace and Long Rides...

  3. #3
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    i'm having the same trouble. first emailed 2 yrs ago re new subframe for my s.a. they have had my money, replied a few times with an apoligy, and a promise of a free top for my trouble, a year and loads of emails later, i got another reply 3 wks ago, saying they would send my stuff out the next day! 3 weeks later, no stuff and no replies again tried get satisfaction today, maybe krien will read that! also tried phoning the office, but always get an answer message in french that i don't understand

  4. #4
    G..
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    zetecmk2,

    I am sorry to hear this, I just found your post.

    Have you still not heard back? If not, PM me and/or post a message here http://getsatisfaction.com/mountaincycle and we'll find out what's going on.
    ---
    Design Guy [SanAndreas 2.0, Zen II]

  5. #5
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    They did not answer???
    Thatīs the way they work...

  6. #6
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    Email John direct. I have always recieved a reply from him.
    john@mountaincycle.com
    Josh

  7. #7
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    just keep on trying...... i got my subframe in the end, an apology and a free pair of sox!!! but no cycling top even though i was promised one!!! oh and some mc stickers, but not 2 the same so couldn't use them on my bike!!
    krien....where's my top?

  8. #8
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    ive emailed france a few times over the last few months and had f'all reply
    2015 Santa Cruz Nomad
    2002? MountainCycle San Andreas

  9. #9
    G..
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    Hi Skellz,

    Drop me a line gathomas [at] mountaincycle dot com and I'll see what I can do for you.

    As I mentioned elsewhere just now, we are setting up our own forums for all things MC as we have realised that for a small company, things are spread too thin comms wise. Having everything 'under the one roof' should help sort out things going astray. They should be online later this week or early next week at the latest.
    ---
    Design Guy [SanAndreas 2.0, Zen II]

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