Results 1 to 4 of 4

Thread: Took the Plunge

  1. #1
    mtbr member
    Reputation:
    Join Date
    May 2014
    Posts
    2

    Took the Plunge

    After lurking on these forums, reading different reviews and others experiences, I decided to go with a Motobecane Fantom 29 Expert. Was super excited to get this bike in and get it up and running. Was pretty surprised how fast it arrived. Even with a holiday weekend, it still arrived within roughly four days. Open up the box and inspect all the pieces like they say to do in the emails they send post purchase. Was heart broken to see this:

    Took the Plunge-20140527_193720.jpg

    Sent an email to BD customer service right away (well after business hours) asking to begin the refund process, not knowing if any alternatives were available for this situation. Larry responded the next morning saying they are sending a replacement outer chain ring. An option I'd much prefer to packing this bike up again and bringing it to UPS. The good news is, the weather here is pretty crappy so I'm not losing any bike time.

    Just wanted to add my experience for any doing the same exhaustive research I was doing and to also say thanks to everyone that posted the useful information I used to come to my decision

  2. #2
    mtbr member
    Reputation:
    Join Date
    Nov 2008
    Posts
    7
    Any update? I'm guessing they squared you away and you're riding the heck out of it. I like that color.

  3. #3
    mtbr member
    Reputation:
    Join Date
    May 2014
    Posts
    2
    Yes, they sent out a new outer ring, it showed up quickly. Not 100% put together yet. Just need to fine tune the limits for the rear derailleur, but life kind of left me with little time the past couple of weeks. I actually planned on dedicating tonight to finishing it, even though it's rainy and crappy here. At least it'll be ready to go.

  4. #4
    mtbr member
    Reputation:
    Join Date
    Jul 2010
    Posts
    10
    Bought this same bike, only matte black. I've not had it out nearly enough, but have been really pleased with it thus far.
    Schemy

Similar Threads

  1. took the plunge
    By Butanman in forum 29er Bikes
    Replies: 0
    Last Post: 12-15-2011, 10:23 AM
  2. Took the plunge
    By rdickens48 in forum Motobecane
    Replies: 6
    Last Post: 07-10-2011, 09:07 PM
  3. well i did it, took the plunge
    By probablecauz in forum 29er Bikes
    Replies: 14
    Last Post: 06-21-2011, 11:22 AM
  4. Just took the plunge...
    By Dudeus in forum Singlespeed
    Replies: 20
    Last Post: 06-05-2011, 10:30 PM
  5. Took The Plunge!
    By wthurman in forum Beginner's Corner
    Replies: 6
    Last Post: 04-12-2011, 06:00 PM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •