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  1. #1
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    New bike wrong frame

    Hey guys just wanted to share this with everyone I received my bike I ordered from BD looked at the box model number and style was correct for the bike checked all the parts of the bike and started putting it together then I noticed the frame said 27 five g2 I ordered the Gravity 29point4 I have sent BD a email with pics I put the bike together and the rear tire is extremely close to the frame and rubs I hope I can get this taken care of without any hassle from everything I have heard they sound like a great company I was just wondering if anyone else has had this issue thanks.

  2. #2
    FKA Malibu412
    Reputation: Glide the Clyde's Avatar
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    Run on sentence award for the day. I know your period button isn't broken cuz you have one at the end.

    Sounds like they sent you a 27.5 wheel size frame with 29er wheels. Their CS should take care of it for you and may just send you another complete bike. Means you'll have to box up the one you already assembled but they should pay for return shipping. A hassle but they will make it right.
    Everything that kills me, makes me feel alive

  3. #3
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    Just caught up in the moment.

  4. #4
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    I hope I have heard great things about the company. Thanks for the response.

  5. #5
    FKA Malibu412
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    All good. Being an English teacher, I'm a bit of a grammar Nazi.
    Everything that kills me, makes me feel alive

  6. #6
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    Just wanted to update everyone with my order BD contacted me today. They sent me a return label they are sending me a new bike. I have had great service and have great respect for this company their has been no hassle what so ever. I will continue to do business with this company for a long time. Thanks for all the response I will post pics when my bike is here.

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