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  1. #1
    mtbr member
    Reputation: Destin's Avatar
    Join Date
    Jan 2009
    Posts
    524

    Cracked my smoothie Al in 2 places-moots warranty is crap!!!

    I have a 2004 moots smoothie Al, that I dont beat on at all...I baby this bike. I cracked first on the rear triangle, where the right chainstay meets the pivot assembly. This was a known weak spot on these bikes so I wasnt all that surprised to have it happen.I had it fixed, and began riding again. I was very surprised to find a 3 inch long crack on the front triangle along the weld where the downtube, seattube, and BB assembly come together!! This happened only 3 rides after the rear triangle was repaired. I never thought I would say this, but I wish I would have bought a trek or cannondale instead of a moots!!!! Because they offer lifetime warranties on all their frames!! I dont understand why moots only offers a 2 year warranty on Al products!?!?! It just doesnt make sense. Its like they are building a weak product and they know it!!!
    Check out this organization that I ride with:
    www.r2rministry.org

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  2. #2
    Ride, Sleep, Work
    Reputation: MichaelW's Avatar
    Join Date
    Jul 2006
    Posts
    379
    Ok I will be the first to reply to this post.

    Have you called them?

    If you have were you nice? Yes this goes a LONG ways, and yes I have worked in the bike industry.

    Did you offer to send them presents(Micro-brew is nice)?

    Not trying to be a D*CK, but try these things before bashing Moots please.
    Click to save 15% off your 1st Hammer nutrition order
    http://www.hammernutrition.com/affiliates/50110

  3. #3
    mtbr member
    Reputation:
    Join Date
    Aug 2009
    Posts
    2
    Yes, I'd second this. They seem like a nice bunch, so try talking to them.
    But be nice, no one likes to be treated with disrespect.

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