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  1. #1
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    Cinch Post Problems

    I just built up a HT Ti frame, of which, has a brand new Moots cinch post.

    I am having some serious problems with keeping the seat angle adjustment in place while riding. I tightened the interior screw/bolt to Moots specifications; just about any bump I hit while seated-decsending moves the seat angle up or down.

    Has anyone else experienced this? I tried to contact Moot customer service...several times...and I have yet to hear anything back.

    Not too thrilled with dropping $300 on a non functional seatpost.

    Any advice?

  2. #2
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    I've had a cinch post on my bike for several year without any problem. You are aware that two different Allen's control the fore/aft movement, and the tilt. The outer bolts that you see hold the rails, the inner bolt holds the tilt.

    From the Moots site:
    "The Cinch Post is a result of all that learning, realized in a single, beautiful component. Using two outer plates to hold the post in the fore/aft adjustment, a third internal 5mm bolt easily adjusts tilt. This dual adjustment lets you adjust one without affecting the other. "

  3. #3
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    What kind of saddle are you using? Not sure if you know, but the post needs 7mm round rails ONLY. A lot of saddle are 9mm oval and it's hard to tell sometimes just by looking at it.
    But with that said it sounds more like what SBS posted.
    Woody
    Last edited by woody.1; 03-20-2013 at 06:49 AM.

  4. #4
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    I'm using a Cobb DRT saddle, the rails are not the issue. Yes, I know that the post takes two separate allen keys.

    As much as I wanted to love this seatpost, I dont. Even worse, is Moots customer service is non responsive.

    ...I'll keep this thread updated if I hear anything from Moots.

  5. #5
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    Same Issue

    Quote Originally Posted by Canyon93108 View Post
    I'm using a Cobb DRT saddle, the rails are not the issue. Yes, I know that the post takes two separate allen keys.

    As much as I wanted to love this seatpost, I dont. Even worse, is Moots customer service is non responsive.

    ...I'll keep this thread updated if I hear anything from Moots.
    I'm having the same issue with a 2012 post with offset. It's on a Mooto X RSL. I clean the internal clamps and tighten to spec but if I hit a decent bump and am on the saddle it moves.

  6. #6
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    I can't belive Moots didn't respond, did you call or email?

  7. #7
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    Quote Originally Posted by sbsbiker View Post
    I can't belive Moots didn't respond, did you call or email?
    BOTH...

    update: still no response. I'll try some more this week.

  8. #8
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    they answer when you call during business hours... they've picked up just about every time I've called. I'd call again.

  9. #9
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    I call the factory all the time and always get a person on the phone.

  10. #10
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    Would love to know if this gets resolved (not on the Moots end, they've always have gotten back to me promptly..hmm..check your spam box?), but I was considering a Moots cinch for some time now, just running a Paul Tall and Handsome..

  11. #11
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    I had one slipping around a bit as well...sent it back and they replaced it no questions asked, Moots is really a great bunch of people.....sidenote, I also ride an Eriksen Sweetpost that has never ever slipped.

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