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  1. #1
    mtbr member
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    Feb 2010
    Posts
    27

    Mongoose Warranty

    I have narrowed my search down for a new full suspension to a Mongoose Khyber and Marin Wolfridge/Attack. I have read some great reviews of Marin's customer service but have not heard anything about Mongoose. Can anyone enlighten me on your impressions on dealing with Mongoose customer service?

    Thanks,

  2. #2
    mtbr member
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    Join Date
    Jan 2009
    Posts
    350
    My experience with Mongoose was not positive. I discovered a hairline crack on one of the shock mounts a little more than month after purchasing a 2008 Canaan Comp. I took the bike back to Performance and was told it was definitely covered under warranty and would be replaced by the manufacturer. The promised delivery date from the factory slipped three times for a total of about 6 weeks. The last promise to deliver a frame in another month was the straw that broke the camel's back -- I insisted that the shop give me a frame out their own stakc, and to their credit, they did.

    For what it's worth, that all happened over a year ago, and the replacement frame has been problem-free.

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