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  1. #1
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    My Exposure Maxx-D

    Hello, i recieved my maxx-d earlier this week and very impressed with the quality of this light.

    My pervious lights were a set of Cateye 20ABS, which was 2 x 10watts and 2 stick batteries. This was a heavy set up and glad i took the plunge and brought a exposure maxx-d.

    I read a couple of reviews and saw beam shots of the light before buying and it fullfilled my requirements in a new light. Lightweight, easy to use, long run times with modes and packed a massive 960lumens in such a small unit.

    Below are a couple of pictures and beam shots, doesn't look very bright but thats down to poor camera settings, i'll try to get some better pictures out on the trail.





    Thanks for looking, Elliott.

  2. #2
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    Thanks for the review, I am trying to decide on whether I want to take the plunge on an Exposure system or not.

  3. #3
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    $$ shipped?

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    Keep an eye on the temperature and runtime. I do a regular friday night ride with guys from the local shop, who are a demo centre for Exposure and claim to be the first place to receive Maxx-daddys. Out of 5 Maxx-d's on the ride,1 had gone bad, overheated the previous time the owner used it (too hot to touch), and this ride it ran out of juice after less than 1.5 hours on high. A second owner was also showing "orange" on the battery indicator by then, and finished the ride on medium power (runtime on high is supposed to be over 3 hours). The other 3 units were fine, fantastic beam quality, heaps of light.
    I'm sure Exposure will sort it out, and their service (at least locally) is legendary, they provide loan lights through the shop while yours is in for repair.

  5. #5
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    I been out on a couple of rides, since i got it. The power settings are very helpful especially when on my commute, as on maxx its too bright and blinding to pedestains.

    After a hour and a half, the orange light came on. This was using the maxx. Just to add the light didn't even get warm.

    I havn't had much off road riding with the light yet, will update when i have had a bit more use. Very impressed with the light output. Constant beam till the edge of the light.

    The light cost me £299.99

  6. #6
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    Quote Originally Posted by Elliott_MBR
    After a hour and a half, the orange light came on. This was using the maxx.
    But doesn't Exposure advertise the highest setting as a 3 hour burn time? You only got 1.5 hours, this is not good.

  7. #7
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    Quote Originally Posted by Resist
    But doesn't Exposure advertise the highest setting as a 3 hour burn time? You only got 1.5 hours, this is not good.
    The LED on the back of the lights doubles as the "fuel" gauge and light output level. If it went to amber/orange at 1.5 hours this would be normal. It is designed to go to amber/orange at 50% battery life left...Then red @ 25%.

    Light output-

    MaXx- Green
    Ride- Orange
    Low- Red

    Fuel Gauge-
    100-50% Green
    50-25% Orange
    25-5% Red
    5% Red Flash with cut down to low brightness setting then runs on the reserve fuel tank allowing for several hours of light to get out of the woods if needed.

    Make sense?

    Steve
    IBEX Sports
    Importer / Distributor for Exposure Lights, U.S.E. and VDO Cycle computers.

  8. #8
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    I just got a MaXx D and the light is impressive. I love having no wires and I like the option to plug in an axillary battery for longer rides.

  9. #9
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    Just a couple observations and comments...This is a nice looking light however I can't help but wonder just how stable it is with the mount so far up near the optics. I would think there would be quite a bit of rear end wobble due to the battery being so far from the mount.
    I have a feeling the photo doesn't do the light justice. With 4 led's the output should be competing with the Seca 700 and Dinotte 800L. I would love to see more beam pics.

  10. #10
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    Quote Originally Posted by Steve@Exposure Lights USA
    The LED on the back of the lights doubles as the "fuel" gauge and light output level. If it went to amber/orange at 1.5 hours this would be normal. It is designed to go to amber/orange at 50% battery life left...Then red @ 25%.

    Make sense?
    Got it, thanks!

  11. #11
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    As i mentioned, the light is brighter than what the picture shows. This is down to my camera and the settings i used.

    There is NO wobble in the light, unlike my friends hope HID which has noticable wobble. Remember this light only weighs 340grams with the handlebar bracket.

    Mentioned above about the amber light coming on after a hour and half would suggest the light is proforming properly.

  12. #12
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    Maxx-D & Joystick

    I just got this combo a couple weeks ago as well. I agree that the Maxx-D is perfectly stable on the bar. I don't notice a thing while it's on there except for a crapload of light shooting out in front of my bike. And the Joystick is, well, a joy. That is one handy little light....even other than biking. After the ride I can just pop it off my helmet, and with the long lanyard thingy around my neck, I have a flashlight so I can see what I am doing. I also run at night during the winter and plan on utilizing it there as well. As for light, more than I've ever used (had old halogen Turbocats before these,) so I'm pleased there. Oh, and did I mention the best part....NO WIRES! And no umpteen pound battery taking my bottle cage. And now I don't even have to have a Camelback to carry the umpteen pound battery for my helmet light. I guess you could say I like these lights.

  13. #13
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    Quote Originally Posted by rwitte
    ...Maxx-D is perfectly stable on the bar. I don't notice a thing while it's on there except for a crapload of light shooting out in front of my bike. And the Joystick is, well, a joy...the best part....NO WIRES! And no umpteen pound battery ...I guess you could say I like these lights.
    +1 on the combo and the other stuff too.

  14. #14
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    I just placed my order with IBEX for the Maxx D, Joystick with the helmet mount and a head strap. I had been dealing with Steve but just missed him so I spoke to James, he was very informative. I got a great deal on my package and If all goes well I will be ordering more Exposure items from IBEX.

  15. #15
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    I rode with my new Maxx D and Joystick lights last night. All I can say is WOW! Very light weight with plenty of light. Although for comparison, I also had 2 MTE SSC P7's on the handlebars of another bike and they were almost as bright as the Maxx D. They work fine as an inexpensive alternative but with only one hour battery life. Sure you can carry extra batteries, but that is a pain to have to change them out while on a ride. With the Exposure set up you get 3 full hours on the max brightness!

    My only issue is with the Maxx D, the word stamping and smart port on the Maxx D end cap were upside down from the mounting point. There doesn't seem to be any quality control to ensure this is aesthetically correct, as they seem to be in various positions on different Maxx D lights. To be fair though, this does not effect the operation of the light and you won't see it in the dark anyway. I am just anal about aesthetics.

    I have one other issue with the Joystick helmet mount. My helmet is matte black and have noticed the helmet mount doesn't use any type of gasket to protect the outside of the helmet. I was told it shouldn't scratch or mark the helmet, if it isn't screwed to tightly. Well mine did mark the finish on my helmet and I didn't make it very tight. It seems the mount twists when you move the light, so marking will occur no matter what, at least on matte colored helmets. I am not sure if a rubber or cork gasket would help any.

    Overall I am very happy with these lights and highly recommend them.

  16. #16
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    Quote Originally Posted by Resist
    I also had 2 MTE SSC P7's on the handlebars of another bike and they were almost as bright as the Maxx D. They work fine as an inexpensive alternative but with only one hour battery life. Sure you can carry extra batteries, but that is a pain to have to change them out while on a ride. With the Exposure set up you get 3 full hours on the max brightness!
    Yes the light is very bright and probably brighter out there, but i have the same opinion as you and that is that its light and cable/hassle free.

    Quote Originally Posted by Resist
    My only issue is with the Maxx D, the word stamping and smart port on the Maxx D end cap were upside down from the mounting point. There doesn't seem to be any quality control to ensure this is aesthetically correct, as they seem to be in various positions on different Maxx D lights. To be fair though, this does not effect the operation of the light and you won't see it in the dark anyway. I am just anal about aesthetics.
    Mines not that well positioned ever. When mounted the smart port socket is raised up from the button and not level with it.

    Quote Originally Posted by Resist
    Overall I am very happy with these lights and highly recommend them.
    Do you noticed a big difference when using the joystick with the maxx-d? I keep umming and arring with to get one as. The only advantage i can see with it is that i'll be able to see round corners sooner.

    Glad your happy with your lights, get some shots if you can.

  17. #17
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    Well yes obviously the Maxx D is much brighter than the Joystick. But the Joystick has an adjustable helmet mount (best one out there), which is easily adjusted on the fly. Was great for moving the light direction to one side of the road, while looking straight ahead.

    But on the Maxx D, I think the port socket should be positioned at the bottom on the back plate. Mine is on the top right. That is my biggest complaint, Exposure should ensure the back plate is properly positioned. If I could figure out how to uncap the plate I would move it myself.

    Last edited by Resist; 12-11-2008 at 11:52 PM.

  18. #18
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    Anyone know where to get one in the US?

  19. #19
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    Quote Originally Posted by akaktm
    Anyone know where to get one in the US?
    http://ibexsports.com/

  20. #20
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    Ibex is the only U.S. retailer for these lights.

  21. #21
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    I also have a 3 flashlight (MTE SSC P7's) light setup and find that the Exposure setup is so much faster to install on my bike and helmet. Even though the P7 setup cost less, it takes more time to strap them to my bike and helmet. I am more inclined to go night riding when hooking up my lights is much easier, as the Exposure lights are.

  22. #22
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    piggyback battery

    has anybody used the piggyback battery? how is the weight and where does it attach?

  23. #23
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    If you mean where does it attach to the light....it plugs in the same outlet for recharging them.

  24. #24
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    sorry I wasn't sure how big it was and if it strapped to the helmet or if you put it in your pack or pocket etc.

  25. #25
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    Quote Originally Posted by gmstrek8
    has anybody used the piggyback battery? how is the weight and where does it attach?

    I have the bigger piggyback battery (4 cell?) It's about the same size as the built-in battery that comes with the MaXx D. It comes with a strap so you can put it on your frame or bars.

    Maybe online they say how much it weighs.

  26. #26
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    From the Exposure Lights Website-

    Single Cell Weight:
    75g (Battery & Cable Only)
    83g (Battery, Cable & Accessories)

    Triple Cell Weight:
    204g (Battery & Cable Only)
    213g (Battery, Cable & Accessories
    IBEX Sports
    Importer / Distributor for Exposure Lights, U.S.E. and VDO Cycle computers.

  27. #27
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    Steve,

    Any word back from Exposure about why the printing on the back of the Maxx D isn't aligned properly?

    I am really loving these lights and am so glad I bought them. They last a long time between charges, are very bright and most of all are so dang easy to mount. The mounting hardware is very sturdy yet easy to attach and remove the lights.

    On a side note. We had the power in our house go out last week for several hours. I just sat my Maxx D and Joystick on their ends and it lit up my living room just fine. It was amazing. These things are fantastic as emergency lighting.

  28. #28
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    Hey Resist,

    No official word on why other than it is a part of the assembly process and they won't tell me the secret reason.

    We had a major Ice storm here in Southern Maine, New Hampshire and lost power for about six days. At night my wife and I had three joysticks, and Enduro Maxx and a Maxx D all on to light up the house...It was brighter in here than with our "house lights". I also used my joystick on an Ice climbing trip recently. We had a long day in the mountains and the Joystick was great for the hike down off the summit.

    I am glad to know your giddy about the lights...Thanks for your support!

    SJ
    IBEX Sports
    Importer / Distributor for Exposure Lights, U.S.E. and VDO Cycle computers.

  29. #29
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    Is there a contact email address for Exposure so I can ask them directly what is up with the upside down stamping and plug hole, on the back cap? Is there a way I can fix it myself? There has to be a way to take it apart right?

    This just seems so lame a company that makes such a good product can't assemble the rear cap so everything lines up right. It is to the point of being stupid, I mean they line up all the stamping everywhere else on the light housing but can't get the end cap correctly.....seriously?

    I planned on purchasing another Maxx D system because my girlfriend really wants one now after seeing mine, but I won't until they resolve this issue. Aesthetics are just as important to me as function, especially since these lights are very expensive.

  30. #30
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    Hi Resist, i'd like to also know the reason to this.

    I've had to contact exposure in the UK because my switch is playing up, not very happy to be honest and its been 3 days since i emailed them. The switch sometimes double clicks its self and im not heavy handed or have a fat thumb. This has only just started to happen.

    I still await a response to my email.

    Elliott.

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    I have not had any issues yet with the switch on my Maxx D. You said your switch sometimes double clicks itself? I am not sure that is possible. It takes two presses to double click so it might be an electrical issue and not a mechanical issue with the switch.

    This back end cap is the biggest let down for me. They seem to be aligned differently for each light. The plug should be at the bottom, then all the stamping would be right side up. How can a company not get this correct and consistent?

    There must be a way to take this cap off so I can align it correctly.
    Last edited by Resist; 01-18-2009 at 12:37 AM.

  32. #32
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    So I tried to get a hold of Exposure in the UK via email but apparently any inquires from the U.S. get forwarded to IBEX for them to deal with. I am disappointed that I can't contact Exposure in the UK directly and get an answer from them about my issue.

    It is clear though that Exposure has no quality control for assembly of the rear cap on the Maxx D. Maybe there is no desire for a perfect alignment of this part. This really does reduce my excitement for the product and company in general.

    How would consumers feel if Giant, Trek or Specialized didn't align the logo stamps on their bikes and they came out every which way on different bikes? It doesn't effect the mechanical operation of the bike, just the appearance. This is how I feel about my Exposure light.

  33. #33
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    Well when i contacted exposure with the email i was given by steve, i got a reply telling me to send it back to where i purchased it from, how does this make sense.

    So im going to have to send it back to Chain Reaction Cycles (which will cost to me) wait how ever long for them to send it to exposure then send it back to them, then on to me. What a process that is.

    Biggest problem is i need this light for my commute and night riding (mainly the first), so i will be will be without a light for atleast a week.

    Tonight it took 3 cycles through the switch to get it to maxx setting and also don't think the light is as bright as it used to me. Really not happy with it and this end cap situation isn't really given them a good name.

    Elliott

  34. #34
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    How would the Joystick do in a 24 hr race by itself ? I'm looking at just using a headmount light and no bar mount. I'm tired of trying to maintain a two light systems during a race.I would also use the piggy back system for longer life.

  35. #35
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    James at IBEX contacted me and said he would exchange my Maxx D for one that does not have my issue. If he doesn't have one he will get Exposure to make one. He seems confident that Exposure will fix the issue in their product.

    My only issue is that now I have to pay to have my Maxx D returned to IBEX for an exchange, not to mention that I will be without a light now until a new one arrives. I am not happy with this, as I didn't cause the issue with the light nor did I break it. Therefore, I shouldn't be required to pay for the shipping. As much as I like the light, had I known it would have this issue I would not have purchased it.

  36. #36
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    Resist its good to hear they are prepared to put it right for you.

    Chain Reaction Cycles have replied to my email and they are willing to get it sent away for repair to exposure but with a usual 7 day turn round.

    I think its a electrical problem. Annoying thing is that it didn't do it tonight.

    Elliott

  37. #37
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    Just got off the phone with James at IBEX, really good guy by the way. He took the time to explain some things about my Maxx D light to me, after which it really made sense. My issue has been more about aesthetics than function. But that really is a minor issue when you think about how compact and functional Exposure lights are. These lights are the easiest to mount and really do encourage you to night ride more often. They hold a charge for a very long time (3 hrs on the MAX setting) and are a useful light for around the house.

    Sure the lights are a bit expensive but the self sustained compact design really do make a difference. James (and Steve) at IBEX do a great job of helping their customers and run a top notch customer orientated operation.
    Last edited by Resist; 01-27-2009 at 07:38 AM.

  38. #38
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    Just to add to my own thread, my light is away at exposure being repaired.

    You sorted out now resist?

  39. #39
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    IBEX has really gone the extra mile for me. I am very impressed with their customer service.

    The Exposure lights are the best self contained bike lights in the industry. Maybe to some people using a battery pack isn't big deal, but to me it is. It's so much more convenient not having to deal with wires. And the run time on Exposure lights is fantastic.

  40. #40
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    Joystick

    Quote Originally Posted by How27spd
    How would the Joystick do in a 24 hr race by itself ? I'm looking at just using a headmount light and no bar mount. I'm tired of trying to maintain a two light systems during a race.I would also use the piggy back system for longer life.
    It's a great second light, and you can ride with it alone, but it's certainly not the brightest out there. If you're only going to run one light, I'd get one with more power! But, I'm very impressed with the Joystick - a great helmet mount and works perfect as a second light coupled with a powerful bar mount...

  41. #41
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    Quote Originally Posted by Resist
    IBEX has really gone the extra mile for me. I am very impressed with their customer service.

    The Exposure lights are the best self contained bike lights in the industry. Maybe to some people using a battery pack isn't big deal, but to me it is. It's so much more convenient not having to deal with wires. And the run time on Exposure lights is fantastic.
    Resist your starting to sound like you work for the company

    I have to agree, they are amazing lights and can't wait for their next powerful light.

    I am still waiting to hear whats going on with mine. I deary hope the back cap is aligned and not like yours was.

    Elliott.

  42. #42
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    Quote Originally Posted by Elliott_MBR
    Resist your starting to sound like you work for the company
    I know huh, maybe I should be their West Coast distributor.

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    I will be there Canadian Distributor if I get a discount:

  44. #44
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    i have a maxx-d & a joystick & could not give a monkeys which way round the logo is printed ..

    very odd but i hope you get the other troubles sorted mate.used race enduro before for years never ever had a problem .

    allthough living in the uk is an obvious bonus.

  45. #45
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    my first ride with the race will be 2morrow nite; i too cant figure out why the logo orientation matters 1 whit.
    Quote Originally Posted by BIG-BUD
    i have a maxx-d & a joystick & could not give a monkeys which way round the logo is printed ..

    very odd but i hope you get the other troubles sorted mate.used race enduro before for years never ever had a problem .

    allthough living in the uk is an obvious bonus.

  46. #46
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    I had my first ride with the "race" model tonight. A quick 40 minute hassle free incident free loop out at Stillhouse Lake.

    aaaaa---it was too dark to be worryin' about which way lettering orientation was.

    first impression is 9/10---that may change to 10 once I get the mount situated on the handle bar just right---right now it's too close to my Edge and I kinda have to fumble around mounting the light on its bracket.

  47. #47
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    Quote Originally Posted by ArmySlowRdr
    i too cant figure out why the logo orientation matters 1 whit.
    It probably would not have mattered to me either, if Exposure hadn't stamped anything on the back of the light. For the majority of people though it doesn't matter, nor should it. Exposure makes a fantastic self contained light. I tend to be more anal with regards to aesthetics. That is my issue and has nothing to do with the quality of these lights.

  48. #48
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    Hello to everyone.

    I have recieved my light back from exposure after 2 and a half weeks without it. On opening the the exposure box im greeted with a letter from U.S.E. explaining what they have done and written comments below. They have wrongly accused me of taken my maxx-d apart and it had clear evidence of this, which i can not understand.

    I havn't taken my light apart and especially not a £300 light. I do not expect to accused for taking apart a light just because its got problems. They may of said this because of there may be a general problem with these lights and they won't admit to it, being they are so expensive.

    Well its fixed and can't wait to use it. I'll attach pictures tomorrow.

    Elliott

  49. #49
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    Quote Originally Posted by Elliott_MBR
    They have wrongly accused me of taken my maxx-d apart and it had clear evidence of this
    What exactly did they say? I am not trying to defend them but sometimes we can misinterpret the meaning of what is written.

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    Quote Originally Posted by Resist
    What exactly did they say? I am not trying to defend them but sometimes we can misinterpret the meaning of what is written.
    They said it very clearly in the letter that was with the light.

    Letter and pictures of my light below.




  51. #51
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    Assuming USE knows what they are talking about, and you didn't attempt to take it apart, I would not be at all surprised if CRC attempted to fix the problem *before* they sent it back to USE.

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    I would ask what the evidence was that they found indicating it was opened. But I also agree that if Elliott is being truthful and didn't open it, then CRC most like did and failed to tell USE.

    But I am a bit confused, that letter says they found the lens and O-ring faulty and replaced them. I thought the issue was with the switch?

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    To update, i have written an email to the CRC and i await there response to my questions.

    I hope your wrong resist, i doubt a company so big will admit to such a thing.

    I have pictures of the light before i sent it off for obvoius reasons incase such a problems arrised.

    Elliott
    Last edited by Elliott_MBR; 02-16-2009 at 04:07 PM.

  54. #54
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    Quote Originally Posted by Resist
    I would ask what the evidence was that they found indicating it was opened. But I also agree that if Elliott is being truthful and didn't open it, then CRC most like did and failed to tell USE.

    But I am a bit confused, that letter says they found the lens and O-ring faulty and replaced them. I thought the issue was with the switch?
    If they found those items "faulty", this seems to be further proof of some ham-fisted attempt to open the light. I can just see some one jamming a screwdriver in between the case and the lens damaging those parts.

  55. #55
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    I am confused why CRC gave you the letter from Exposure, because is sounds like it was addressed to them and not for you. And why did Exposure repair the light (under warranty) when they determined the warranty to be invalidated?

    Something isn't adding up here.

  56. #56
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    Elliott, did you check the serial number to make sure that the light that you got back was the same light that you returned?

    Sounds like there could be a mixup as you had a switch problem and there is no mention of a switch repair in the letter.

    Could be that CRC had a few Maxxx D's to return and could have mixed up the paper work
    and sent one that had been tamperd with with your documents.

  57. #57
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    Quote Originally Posted by yetibetty
    Elliott, did you check the serial number to make sure that the light that you got back was the same light that you returned?

    Sounds like there could be a mixup as you had a switch problem and there is no mention of a switch repair in the letter.

    Could be that CRC had a few Maxxx D's to return and could have mixed up the paper work
    and sent one that had been tamperd with with your documents.
    I have checked the serial number and it is the same light i sent off to them. Like i said above i have pictures of the light in like new condition before i sent it off.

    I am still waiting for a email back from CRC, i'll post up when they do.

  58. #58
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    Quote Originally Posted by Elliott_MBR
    I have checked the serial number and it is the same light i sent off to them.
    Well does it look the same when compared to the pictures?

  59. #59
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    Quote Originally Posted by Resist
    Well does it look the same when compared to the pictures?
    Yes it is the exact same condition that i sent it off. Went out last night 3rd time with the light and hey presto the switch is playing up again. Happy....not much.

  60. #60
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    Elliott,

    Again, why did Exposure repair the light under warranty if they determined the warranty is invalidated due to customer tampering? This doesn't make sense.

  61. #61
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    Been out a couple times already with the light and it still has the problem i sent it to CRC to be fixed. The email i received back from CRC, from the other week.

    Hello Elliott,

    Thanks for the email. I have checked your order history and it seems like USE repaired your light free of charge under warranty and this was sent to you on the 13/02/09. I assume you have received the light in working condition. It would be highly unlikely that anyone here would have opened your light as we would have sent it directly to the supplier, this is our procedure on these lights.

    I trust this helps.

    Kind Regards

    Scott Connor

    Warranty Dept CRC

  62. #62
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    Elliott would please just answer my question?

  63. #63
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    Sorry Resist i don't have the answer yet to your question i shall be emailing them again on what they want to do and for them to explain why my warranty is invalid now. Im fed up with this now and want it sorted.

  64. #64
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    Elliott, So any word yet?

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    Quote Originally Posted by Resist
    Elliott, So any word yet?
    I have sent it back and its being repaired again. CRC said they'll open a dispute on why it wasn't fixed first time, with u.s.e. Its all a pain in the arse this. Questions never get answered properly and im with out a light again.

  66. #66
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    Elliott, Let me ask the question again.

    Why did Exposure repair the light under warranty if they determined the warranty was invalidated due to customer tampering?

  67. #67
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    Resist, it was never "fixed". So they opened it, claimed it had been tampered with and put it back together. Your question answered.

    Its being sent back to u.s.e today and will hear soon.

  68. #68
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    Elliott,

    I am really confused now. Didn't CRC say this?

    "I have checked your order history and it seems like USE repaired your light free of charge under warranty and this was sent to you on the 13/02/09."

    So it USE really didn't repair it and CRC is mistaken?

  69. #69
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    Quote Originally Posted by Resist
    Elliott,

    I am really confused now. Didn't CRC say this?

    "I have checked your order history and it seems like USE repaired your light free of charge under warranty and this was sent to you on the 13/02/09."

    So it USE really didn't repair it and CRC is mistaken?
    What they did was replace o-ring and a lense. Neither of those parts are to do with the switch. So im thinking they said yes its all done and just sent back to me. I shall hear more hopefully soon.

    Elliott

  70. #70
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    Okay so let me get this straight then.....they replaced the o-ring and lens (which were not broken). Once they saw evidence of tampering they stopped any further warranty work. Very strange they would even bother with the o-ring and lens if they considered the light to have been opened by anyone but them. It seems like USE is out of the picture now as they already said once that they would not do the warranty work. It appears CRC doesn't know what they are doing and should take all the responsibility by either replacing your light or refunding your money.

    But honestly, I don't get why it is so hard for them to just replace the freaking switch and be done with it. By the time you get the light back the night riding season will be over with.

  71. #71
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    Im more annoyed than comes across in my posts. Honestly this has been going on since 19th january. I asked for a refund this time when returning it and they replied with "its out of there 30day refund policy". So its been sent off for a repair AGAIN.

    I've read up on my consumer rights

    "If you have used it more than a few times or have had a reasonable opportunity to check them, you are probably still entitled to a repair or replacement. A repair should be carried out within a reasonable period of time and without causing you significant inconvenience. Any repair should restore goods to a satisfactory condition. If this does not happen, you are entitled to a replacement or compensation. This could be a sum of money or the cost of hiring a temporary replacement, or perhaps the loan of a replacement.

    If the goods cannot be replaced or repaired economically, you are entitled to a refund. The trader may make a reduction from the price you paid to allow for the use you have had from the goods."

    I still believe im entilted to a full refund for all the hassle and time with out the light, missing out on any dark riding anyway. If the light doesn't function properly now, how will it preform when i come to use it affter summer.

    Elliott

  72. #72
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    It seems that CRC is the issue and not USE. If you have been honest and didn't open the light yourself then I can't help but wonder if CRC opened the light in an attempt to fix it.

    I think that none of this should represent the quality of these lights overall.

  73. #73
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    I agree I dont even have the freekin switch sequence memorizrd. I'v used the light 4 times I think and I just pressie the button until its on high beam. I guess my presses are in rapid sequence.

    It is above and beyond the best light I've ever owned or tried---niteriders and jett.

    Quote Originally Posted by Resist
    It seems that CRC is the issue and not USE. If you have been honest and didn't open the light yourself then I can't help but wonder if CRC opened the light in an attempt to fix it.

    I think that none of this should represent the quality of these lights overall.

  74. #74
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    somebody here is not telling the truth ,you need to establish who that is.

  75. #75
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    Elliot_mbr

    James from Exposure Lights' US importer here. We try to stay out of UK transactions including ones where customers in the US have purchased from Chain Reaction as we are not involved in any part of the manufacturing or distribution. However, I feel badly for you given this situation and would like to get you running with a light as soon as possible. We take customer service very seriously and that's why we monitor and occasionally post on this forum.

    I have been in contact with the guys in the UK who would have dealt with this repair at Exposure Lights and have asked them to get in contact with you and resolve this as quickly as possible to everyone's satisfation.

    As far as why the lights would be repaired free of charge even though officially the warranty could be voided - some companies make judgement calls about taking care of warranty issues outside of the official stated policy as an act of goodwill.

    Please understand that this is in no way representative of the product or service that we in the US offer. Not to blow our horn too loudly, but if the customer is US based and the light had been purchased through us, at worst we would have loaned a free light to the customer while the repair is handled.

    I'll PM you if I hear anything from the UK.

  76. #76
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    Nice of you to post James. Elliot will be glad to hear this.
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  77. #77
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    Quote Originally Posted by james@ExposureLightsUSA
    Elliot_mbr

    James from Exposure Lights' US importer here. We try to stay out of UK transactions including ones where customers in the US have purchased from Chain Reaction as we are not involved in any part of the manufacturing or distribution. However, I feel badly for you given this situation and would like to get you running with a light as soon as possible. We take customer service very seriously and that's why we monitor and occasionally post on this forum.

    I have been in contact with the guys in the UK who would have dealt with this repair at Exposure Lights and have asked them to get in contact with you and resolve this as quickly as possible to everyone's satisfation.

    As far as why the lights would be repaired free of charge even though officially the warranty could be voided - some companies make judgement calls about taking care of warranty issues outside of the official stated policy as an act of goodwill.

    Please understand that this is in no way representative of the product or service that we in the US offer. Not to blow our horn too loudly, but if the customer is US based and the light had been purchased through us, at worst we would have loaned a free light to the customer while the repair is handled.

    I'll PM you if I hear anything from the UK.
    Thanks for your help James. I'd really like to sort this out soon and speak to someone. I have not heard from anyone at exposure as of yet.

    Seems the commutication problem is CRC not U.S.E.

    I'll update if i hear anything, Elliott.

  78. #78
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    isnt good customer service nice.... way to step up james. i just bought a light from you but havent used it yet.

  79. #79
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    I told you guys James was the best!

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    To update, i should be receiving my light back from U.S.E tomorrow.

    I'd like to thank, James on here and Trevor Allen who has sorted my light out in the UK.

    Fingers crossed i'll be able to get out and use it on friday to test it.

    Elliott

  81. #81
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    Great to hear this is finally getting resolved - thanks Trevor at Exposure Lights UK.

    I couldn't believe what I was reading when I read the history on this. We are all about getting things dealt with as quickly and sensibly as possible as we're focused on a limited number of products. Any time someone has any questions or concerns if they bought the light in the US, please go ahead and email us at info@ibexsports.com. If you bought the light in other countries please email info@exposurelights.com. They may require you to go through the original retailer. Obviously, as in this case, if you don't get a satisfactory response, email us and although it's limited what we can do, we're certainly happy to offer suggestions.

    Enjoy your light elliot_mbr and thanks for your patience.

  82. #82
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    Light arrived this morning. Im glad to report works without fault.
    The switch was changed and a remote switch chucked in for all the hassle.

    Its been a while and hopefully fixed for good this time.
    Im very happy with U.S.E for sorting this out for me, big thanks to trevor allen.

    I may need to consider where i buy from in the future.

    Elliott

  83. #83
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    AMEN!
    Elliott, good to hear you are sorted out.
    Thanks to Trevor at Exposure/U.S.E.
    IBEX Sports
    Importer / Distributor for Exposure Lights, U.S.E. and VDO Cycle computers.

  84. #84
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    That was great of them to throw in the remote switch for your troubles.

  85. #85
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    Well after months and months and months of looking reading etc. I finally broke down on Friday and ordered my light system. Will update when it gets here. Will probably be a couple weeks. I can't wait to try it though. 1 step closer to having all my stuff for my first 24 hr solo race.

  86. #86
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    Gmstrek8,

    You are going to love this light setup. What exactly did you order?

  87. #87
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    I ordered the 24 hr solo package which has the Maxx D, Joystick and a 1 and a 3 cell piggy back and I decided to get the remote while I was ate it. I figured Im not real good with the hands off the bar so that will be good when I am not using the piggy backs.

  88. #88
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    Hi All

    Ordered the MaxxD on the weekend and am looking forward to having a great light. I had a BLT light set but the SLA battery was heavy and tended to die. Hope the MaxxD is really good. From all I have read it sounds great and other than QC and customer service problems that Elliott_MBR has had things should be great. I am glad to see that James and Steve from Exposure USA stepped up and resolved the issues.

  89. #89
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    mine is already in Montreal. I didn't expect it to get here so fast. I'm hoping mine should arrive in the next couple days all going well. Not sure how long it will sit at the customs place in Montreal.

  90. #90
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    Hope you get yours soon. Mine is in customs limbo or postal something too. Usually takes about a week. Looking forward to riding soon and trying the light.
    Regards

  91. #91
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    Great to see more people are buying these lights, they're brilliant.

    I wish this thread could be cleaned up for U.S.E sake.

  92. #92
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    I don't get why people still use lights with wires and a battery pack when these lights are so much more compact and easier to use.

  93. #93
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    Quote Originally Posted by Elliott_MBR
    Light arrived this morning. Im glad to report works without fault.
    The switch was changed and a remote switch chucked in for all the hassle.

    Its been a while and hopefully fixed for good this time.
    Im very happy with U.S.E for sorting this out for me, big thanks to trevor allen.
    Elliott

    Hearing you finally got helped gave me the confidence to place an order for a Maxx D a few days ago. Customer service wins business!

  94. #94
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    Road ??

    I want to use the MAXX D on the road with my roadbike.

    What do you think, is this bad for cars in front of me? In RIDE mode.. or low?

    And: how many lumen and lux HAS THE MAXX-D in RIDE and LOW mode ?

    (cant find that data)

    And: is this data correct?
    Enduro MaXx on: MaXx: 720 lumens / Ride: 480 lumens / Low: 240 lumens
    Race MaXx on: MaXx: 480 lumens / Ride: 240 lumens / Low: 120 lumen

  95. #95
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    It is not so much the brightness as it is how you position the light on your bike. This is the same for any light, even with cars.

  96. #96
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    anyone knows what is LUMEN in ride/low position?

  97. #97
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    I don't think its a true 960lumens in the first place to be honest. Your'll have to contact U.S.E and ask them the outputs in ride and low.

    Has anyone received there lights yet and what you think?
    Last edited by Elliott_MBR; 03-29-2009 at 04:13 AM.

  98. #98
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    Quote Originally Posted by Elliott_MBR
    Has anyone received there lights yet and what you think?
    Arrives tomorrow. I'll post some thoughts soon after.

  99. #99
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    Can't wait for my light to arrive. Thinking about getting the Joystick Maxx but will wait to see how much light I will be getting with the MaxxD.

  100. #100
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    Well I got my 24 hr solo package today. Haven't had much time to play with it but looks cool. The only thing that ticked me off was the lovely customs dept. Was told at the bike shops in Ontario that there is only a 5% GST added to lights well I got a not so nice surprise when they added $69.01 for PST. So now I have to deal with them and try and get a refund. So what was suppose to be like Christmas morning has now turned into a minor disappointment. Just the kind of week I am having. So hopefully tonight I will get time to really check it out and when I do I will update my opinion of the system.

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