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Thread: Magicshine...

  1. #1
    I did it all for the kudo
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    Magicshine...

    If you didnt already know...

    Magicshine will not warranty their product if you buy from an Ebay retailer. Or communicate at all regarding the matter.

    How do I know this? Because Magicshine will not answer any of my six emails that I have sent to them about my four month old light that I purchased. Which I sent to email addresses:
    Sales@magicshine.com
    &
    Service@magicshine.com

    I have also emailed the seller which is here.
    eBay - New & used electronics, cars, apparel, collectibles, sporting goods & more at low prices
    They have not responded to my email either.

    So if your considering purchasing a new light and decide to buy a Magicshine please buy from an actual retailer that will handle the warranty for your purchase. Otherwise you might end up with a $150 paper weight...

    I also want to apologize to everyone that's tired of hearing how crappy Magicshine is. It's just that this is the only recourse that I have.

    So Buyer Beware...

  2. #2
    Light freak
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    Short Bus - Sorry to hear about the MagicShine problem. I wonder if that EBay seller is the same person that posts up all the time here on MTBR - tamen00 (looks like it, both are from Phoenix, AZ)

    Might be worth a chance to send him a PM??


    ***
    Last edited by scar; 01-16-2012 at 02:40 PM.

  3. #3
    wanna ride
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    That sucks Shortbus I hate it when companies won't stand by their products.

    Hopefully the seller will step up and warranty your light. Im glad I didnt buy one of their lights
    because I was looking at them bigtime.
    A rolling stone gathers no moss

  4. #4
    I'm with stupid
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    So much for support on a crapped out product. I love company's that are all about quantity instead of quality.

    I don't know what I can say to help with the issue other then hoping that this big warning to all the other buyers. I say pm scar and get a ameba and let that thing run forever with great support.


    I tapped that

  5. #5
    I did it all for the kudo
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    Thanks for your help Scar!
    Probably not going to email the guy again, I already sent him an email to his email address that was linked to his paypal account. I have also tried to file a claim with paypal aswell. Probably won't go anywhere either...
    I'm just another consumer buying cheap china stuff, when I should've just bought another from you.

    Quote Originally Posted by Short Bus View Post
    If you didnt already know...

    Magicshine will not warranty their product if you buy from an Ebay retailer. Or communicate at all regarding the matter.

    How do I know this? Because Magicshine will not answer any of my six emails that I have sent to them about my four month old light that I purchased. Which I sent to email addresses:
    Sales@magicshine.com
    &
    Service@magicshine.com

    I have also emailed the seller which is here.
    eBay - New & used electronics, cars, apparel, collectibles, sporting goods & more at low prices
    They have not responded to my email either.

    So if your considering purchasing a new light and decide to buy a Magicshine please buy from an actual retailer that will handle the warranty for your purchase. Otherwise you might end up with a $150 paper weight...

    I also want to apologize to everyone that's tired of hearing how crappy Magicshine is. It's just that this is the only recourse that I have.

    So Buyer Beware...

  6. #6
    gotta get up to get down
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    Quote Originally Posted by Short Bus View Post
    So if your considering purchasing a new light and decide to buy a Magicshine please buy from an actual retailer that will handle the warranty for your purchase.
    Quoted for Truth.

    Seems like the most reliable are the custom lighting systems built locally as well as some US manufacturers (from a customer service/warranty standpoint).

  7. #7
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    Yeah, I guess at 45-60 bucks for a similar product that generally sells for 100++++, you just take your chances.

    It is tempting though, isn't it.

    Maybe the best thing at this point is to buy another $50 XML clone and you'll at least have 2 batteries, chargers, etc. and hope to get through this Winter before you decide on another light. Of course, if that's the only light you use make sure you have a decent small torch w/ 300+ lumens. You can get them for 20 bucks and 2 rechargeable 18650's and a charger for another 10 bucks or so.

    I broke down and ride now w/ a Dinotte dual XML-3. Wow, hella bright. Run em both on the bars and either a torch or the $45 clone on the head.

    MB

  8. #8
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    What's wrong with your light?

    Maybe some of the guys over on the DIY mtbr forum can help you? I'm sure they'd have some helpful suggestions.

  9. #9
    I did it all for the kudo
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    Quote Originally Posted by ThinkBike View Post
    What's wrong with your light?

    Maybe some of the guys over on the DIY mtbr forum can help you? I'm sure they'd have some helpful suggestions.
    Thanks for your help guys. Unfortunately I bought the newer MJ-868 thinking that maybe they stepped it up a bit in quality, and actually until it quit working I was impressed with the fit and finish. Really for what you pay it's allot of bang for the buck.

    I'm not sure what's wrong with it, the battery life indicator still lights up but the light will not turn on. Probably a bad driver board.

    I still can't get over the fact that they will not respond to my emails. All of which were nice except for the last one were I threatened to bring this sort of practice to the attention of the MTBR community, and still no reply...

    They won't even respond to this thread were they are a sponsor...
    Once again buyer beware. Unless your a DIYer stay clear of this product, spend the extra dough and buy a higher quality light.

  10. #10
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    Hey, I like my Magicshine, but because I bought it from a SHOP, they won't warranty the exploding batteries. My LBS bought a few sets and I got mine there. Magicshine won't talk to me.

    Frustrating, but I figure if they were really concerned about the exploding battery rumor, they'd do more about it. I rely upon their inaction as evidence that they're comfortable with me using the product as they put it in the stream of commerce.

  11. #11
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    head over to the DIY forum, someone should be able to help you, especially if you can take it apart (unscrew the back) yourself to post some pictures. A multimeter and some hand holding should get you a diagnosis at least, these things aren't very complicated.

    For anyone considering a Magicshine - buy it from Geoman. His customer service is beyond words.

  12. #12
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    Yeah, I have had some ups and downs with my Magicshines too, Keith.

    I tell ya, I wouldn't go out with just one...

  13. #13
    I did it all for the kudo
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    Yes I hate to take it apart just yet, because I'm still hoping that Magicshine will stand behind their product. But I'm not holding my breath...

  14. #14
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    Thanks guys, this post just saved me some future trouble. i was just about to pull the trigger on a Magicshine light on eBay. I'm glad i came here first! Looks like the Minewt 600 will be what im getting after all.

  15. #15
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    Quote Originally Posted by ValhallaGSXR View Post
    Thanks guys, this post just saved me some future trouble. i was just about to pull the trigger on a Magicshine light on eBay. I'm glad i came here first! Looks like the Minewt 600 will be what im getting after all.
    why not just buy a mgicshine from an authorized dealer such as geoman, or action?
    i think the problem the OP is having is because he purchased through an unauthroized ebay reseller.

  16. #16
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    Quote Originally Posted by EBasil View Post
    Hey, I like my Magicshine, but because I bought it from a SHOP, they won't warranty the exploding batteries. My LBS bought a few sets and I got mine there. Magicshine won't talk to me.

    Frustrating, but I figure if they were really concerned about the exploding battery rumor, they'd do more about it. I rely upon their inaction as evidence that they're comfortable with me using the product as they put it in the stream of commerce.
    I just purchased the MS mj-880. EBasil-Did you actually have an exploding battery issue or any other issue with MS? I decided to try MS because there were quite a few positive posts with this product here at MTBR.

  17. #17
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    Quote Originally Posted by Der Juicen View Post
    why not just buy a mgicshine from an authorized dealer such as geoman, or action?
    i think the problem the OP is having is because he purchased through an unauthroized ebay reseller.
    Because as a consumer, i like to be able to save a little money if i get the chance. A company should stand behind their product no matter where you bought it from. They still produced it. Why won't they fix it if its got a problem as long as the consumer can prove they purchased it legally?

    What's the difference between this and if you bought a HP computer from walmart that had a problem and HP tells you that since you didnt buy it online at their website, you are out of luck?

    Thats bad business IMO and they will not be getting any of my money.

  18. #18
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    That's a good metaphor and Dell might be even better: Dell sells direct, and you can buy them through stores like say, Best Buy, and you can buy them from some dude on the internet.

    Many of us bought our Magicshines from shops that bought them from Geoman. Geoman says, "oh, since you supported a local shop that we sold to, we don't honor the warranty". So, an outfit that has otherwise good customer service, falls flat and screws the customer, the very instant there's no paper trail leading directly to them and their insurance adjuster thinks they're off the hook .

  19. #19
    Action LED Lights
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    A few things you need to consider with Magicshine.
    First, they are a Chinese company located in ShenZhen China. They are somewhat small and there are only a few people in the company that speak English and only one who speaks it well. There ability to answer e-mail sent directly to them is limited.
    If you had to send a light back to them the shipping would end up costing as much as the light, not to mention the wait. Service is provided through authorized resellers here in the US. (there are only a few of us) though we all limit service to the lights we have sold.
    I have been after Magicshine for some time to try and control the number of little E-Bay sellers. There is an explosion of seller that get a hold of a dozen lights and put them on E-Bay to make a little extra grocery money. Don't expect service if you buy from these sellers. Consider a few extra bucks spent with a legit seller to be insurance.
    Magicshine has improved there quality considerably since they first came out and are a descent value. I've sold thousands of them and have less than 1% with any problem.

    Jim Harger
    Action LED Lights
    Jim Harger
    Action LED Lights
    www.action-led-lights.com

  20. #20
    I did it all for the kudo
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    Magicshine should still be held to the same customer service standards as everyone else. They sell their product here, they take our dollar without hesitation. They advertise a warranty but then they don't back it. I have no sympathy for the fact that they don't speak english, they have no sympathy for me and my broken light that they profited from...

    This is just poor business practice.

  21. #21
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    I get that you are miffed about the warranty issues, but come on, it's a freaking Chinese company. That's why it was so cheap. It was cheap because you bought a cheap Chinese product off a shifty eBay seller.

    That's why I bought mine from GMG. I knew I was buying a cheap light, but I also knew that I was buying from a U.S. company that takes as much action as possible to be there for their customers. So that eliminated much of the inherent risk for me in buying a cheapo Chinese product.

  22. #22
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    I think the problem is that people don't realise how much of the cost of bike lights is decent parts and an effective warranty. They see lights (and many other things) as just appliances, where cheaper is "better". MS lights are down in the disposable toaster range because they use cheap parts and have no warranty. You can save money and buy it from the cheapest place you can find or you can pay extra for the same product plus a warranty from an authorised reseller. It's up to the consumer to make that choice and it's a great choice to have, but there's no point complaining when the consequences of choosing the lowest price comes back to bite you.

    It's also not that surprising when the authorised resellers don't want to assume the cost of fixing lights that they did not receive any profit from. They're not charities.

  23. #23
    Action LED Lights
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    A small step up in price can also get you a quality light made in China with excellent product support.
    Gemini has a 1 year warranty on lights and batteries and service (if needed) can be obtained from the company or from their US service center. (that happens to be us ) regardless of where the light is purchased.
    Jim Harger
    Action LED Lights
    www.action-led-lights.com

  24. #24
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    Quote Originally Posted by ValhallaGSXR View Post
    Because as a consumer, i like to be able to save a little money if i get the chance.
    Quote Originally Posted by Action LED Lights View Post
    A few things you need to consider with Magicshine.
    Consider a few extra bucks spent with a legit seller to be insurance.

    I have three MS lights from Geoman, I bought from him the same reason I buy from REI, unquestionable service. Costs a bit more but I'm out riding at night, smiling.

    Quote Originally Posted by XJaredX View Post
    I get that you are miffed about the warranty issues, but come on, it's a freaking Chinese company. That's why it was so cheap. It was cheap because you bought a cheap Chinese product off a shifty eBay seller.

    That's why I bought mine from GMG. I knew I was buying a cheap light, but I also knew that I was buying from a U.S. company that takes as much action as possible to be there for their customers. So that eliminated much of the inherent risk for me in buying a cheapo Chinese product.
    This as well.
    Gone are the days we stopped to decide,
    Where we should go,
    We just ride...

  25. #25
    I did it all for the kudo
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    You guys are definitely some Geoman fanboys. Comparing them to REI??? They must definitely be reputable.

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