Kudos to Niterider

[Richgsr]

A few months ago, I purchased a Niterider Lumina 350 from REI. It only came with a bar mount, but I heard that the helmet mount that comes with the 650 should work.

I emailed Niterider customer service, and asked if I could purchase the helmet mount separately. Craig Wilson from their customer service department asked me for my address and shipped me a helmet mount at no charge!

That's great customer service. They're earned a customer for life.

[jetboy23]

w00t! I agree that there's something to be said about great customer service these days. Its getting to be a rare thing and deserves recognition.

[Tkd4life]

I have had the same great experience with NiteRider's customer service. Numerous issues with battery pack and charger but on all occasions, no questions asked, exchanged for new or like-new parts every time.
Similar experiences with saris cyclops powertap units.

[bedwards1000]

Same experience. I asked if they had upgraded their Pro600 mount and they sent a few of the new style. I now own 2 Pro 600 lights and 3 Solas tail lights. They are a great company to deal with.