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  1. #101
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    Got my replacement battery yesterday...sent form in 2-3 days after the letters were received.

    Hang in there people, yours will come. Thanks Geoman!!

  2. #102
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    Mine came yesterday, about 6 weeks after I sent back.

  3. #103
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    Got mine yesterday. I had purchased it from GeoMan Sept. 2010, and sent in my battery and form on April 25.

  4. #104
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    There is an update on the "Magicshine Battery Recall Website". It's not very encouraging for those of us still waiting.

    My recall form was mailed back on April 19th.

  5. #105
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    Quote Originally Posted by gmcttr View Post
    There is an update on the "Magicshine Battery Recall Website". It's not very encouraging for those of us still waiting.

    My recall form was mailed back on April 19th.
    I get it. Really. I appreciate the hoops Geoman is taking & can't imagine the hit on their bottom line. Stand up customer service if I've ever seen it. At the same time I'm now pissed... at the process & myself... for surrendering two perfectly good batteries.


    I have to ask. Did it occur to the 'experts' to order enough parts & pieces to cover ALL the 'defective' units?

    ****.
    Last edited by TroutBum; 06-07-2011 at 11:54 AM.

  6. #106
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    Received mine today, claim form mailed April 27.

  7. #107
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    Just a passing comment....After the long winter wait I'm glad to see that people are finally starting to get their replacement batteries. I just hope the people who recycled their other battery were smart enough to clip the connector plug off before doing so. Never know when having the extra connector plug might help you adapt another battery to your light.

  8. #108
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    Quote Originally Posted by TroutBum View Post
    I get it. Really. I appreciate the hoops Geoman is taking & can't imagine the hit on their bottom line. Stand up customer service if I've ever seen it. At the same time I'm now pissed... at the process & myself... for surrendering two perfectly good batteries.
    Yep, me too.

    I thought long and hard before I recycled my three seemingly fine batteries. I was worried that everyone was going to be sending theirs in and that it would be too big of a job and that it could take a long, long time to get my replacements but decided based on the language used to go ahead and recycled them and sent in my form.... Now I have races on the horizon and no batteries for my lights... I'd just buy new ones if I had the money which sadly I do not... I should have been smarter than this
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  9. #109
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    I got my replacement charger yesterday. It works as it should. Not only did Geoman honor the battery recall, but replaced the charger for free. Again, great customer service Geo! I'm certain the doubters will be proven wrong...

  10. #110
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    Probably a silly question but oblige me if you will:

    What is the mailing address for the claim form (without batteries)?

    On the recall website I could only find the shipping address if returning the faulty battery backs via UPS or USPS.

    Cheers!

  11. #111
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    Only thing I'm bummed about is that the contracted recall company doesn't seem to be utilizing the first in, first out process. A let down since I busted my hump to get the stuff back and peeps that sent it in a week or more later already have batteries. sigh. Not a geoman issue. more props for being responsible .
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  12. #112
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    I couldn’t wait any longer. Ordered new lights today. It’s killing me to miss so many night rides for the last 6 weeks now.

    I appreciate GeoMan stepping up to do this voluntary recall, but in hind site I wish I would have waited and not rushed to get rid of my old (working) batteries. Such is life.

    Thanks GeoMan for your service to the biking community. Looking forward to getting the new batteries.


    Ben
    Looking for that perfect trail…again…and…again…and…again…

  13. #113
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    Quote Originally Posted by seeker View Post
    Received mine today, claim form mailed April 27.
    I mailed mine (2) on April 20, they were received April 22, and I've got nothing. WTF??? I know this is a huge undertaking for a small company, but I would think that first come should be first served.
    Last edited by dirtyjack; 06-09-2011 at 12:44 PM.
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  14. #114
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    still waiting

    Quote Originally Posted by driftwood View Post
    Yep, me too.

    I thought long and hard before I recycled my three seemingly fine batteries. I was worried that everyone was going to be sending theirs in and that it would be too big of a job and that it could take a long, long time to get my replacements but decided based on the language used to go ahead and recycled them and sent in my form.... Now I have races on the horizon and no batteries for my lights... I'd just buy new ones if I had the money which sadly I do not... I should have been smarter than this

    I am in the same boat, and really getting tired of waiting. Recycled my batteries and sent the form back within a few days of receipt back in early April and still no replacements. Bought in Sept last year (2300 kit) and havent been able to use but a few times due to the notice not to use. Wish I had some confirmation of my place in line for replacements. Geoman...any way to help?

  15. #115
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    Mailing address for recall form

    Quote Originally Posted by Chromagftw View Post
    Probably a silly question but oblige me if you will:

    What is the mailing address for the claim form (without batteries)?
    Magicshine Battery Recall
    PO Box 328
    Minneapolis MN 55440-0328
    United States of America


    On the recall website I could only find the shipping address if returning the faulty battery backs via UPS or USPS.

    Cheers!
    See above.

  16. #116
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    ^^^ Thanks mtnradsem! ^^^

  17. #117
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    Quote Originally Posted by gmcttr View Post
    There is an update on the "Magicshine Battery Recall Website". It's not very encouraging for those of us still waiting.

    My recall form was mailed back on April 19th.
    So, if I understand that correctly, they have gone through their first batch of replacement batteries and the second batch is ordered but will take 16 weeks to arrive. ...Meaning if we havn't recieived our replacements yet, we may not see them until Sept-Oct.??

  18. #118
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    Quote Originally Posted by skankingbiker View Post
    So, if I understand that correctly, they have gone through their first batch of replacement batteries and the second batch is ordered but will take 16 weeks to arrive. ...Meaning if we havn't recieived our replacements yet, we may not see them until Sept-Oct.??
    just in time for a crisp fall ride.
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  19. #119
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    Quote Originally Posted by nmanchin View Post
    just in time for a crisp fall ride.
    Unless we're "lucky" enough to have to wait on a third or fourth order.

  20. #120
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    Still waiting, it's been over approx. 4 months since I sent in TWO batteries to their recommended site. I was fine paying postage, but, heck, I've missed so many night rides, and it's now SUMMER.

    Glad to hear people are getting their batteries. Maybe being one of the first to send my batteries in was a mistake.

    Kevin

  21. #121
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    Quote Originally Posted by KevinK View Post
    Still waiting, it's been over approx. 4 months since I sent in TWO batteries to their recommended site. I was fine paying postage, but, heck, I've missed so many night rides, and it's now SUMMER.

    Glad to hear people are getting their batteries. Maybe being one of the first to send my batteries in was a mistake.

    Kevin

    Have to say, Geomangear responded quickly to my questions, however, this is the e-mail they sent:

    We have had a huge response to the recall. There are multiple steps involved after the recall administrator receives a claim form, from verifying the name, address, PIN and number of batteries against our order database, to scanning and attaching the signed claim form to the database that is provided to the U.S. Consumer Products Safety Commission, to creating the XML data format to handle the shipping aspect of this process.


    Based on the expert’s best estimates of batteries needed for the recall, we placed our first order for our custom designed, fully tested battery packs in January and received these packs in late April. The claims filed have greatly exceeded the estimates and we have placed our next order for batteries to continue fulfilling claims. Unfortunately, we have recently learned that the Japanese natural disasters have seriously affected the supply of the Panasonic cells used in our battery packs and the production time has increased from six weeks to sixteen weeks.

    Because Geomangear is a small, family owned company we must rely on sales to support this very expensive recall program (now in excess of $750,000). This means that we must continue in business selling bike equipment so that we can order and send more batteries to customers who have filed claims.

    All of these issues affect when you will receive your replacement battery. We are trying our best but this process will take time. We are shipping recall replacement batteries every week. Unfortunately we are not able to predict when you will receive your replacement battery pack(s)

    Thanks,

    Geomangear Team


    Basically, what I read on their website. I'll keep everyone posted to how long it takes from e-mail contact w/ the Geomangear Team.

    Thanks,

    Kevin

  22. #122
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    (insert sarcasm....)

    I believe this is an evil ploy to make me buy another set of lights.

    I sent in 2 batteries and it looks like I am in the late batch. My choices seem to be to 1) go without lights all season; 2) buy another battery pack; or 3) switch to an entirely different system at a substantial cost. I will most likely go with option 2, which means that when my replacements DO arrive, I will have 3 battery packs and one light-head. I will then have to purchase another lighthead, as it makes no sense to have 3 batteries and 1 light. ....at least I will eventually wind up with 2 sets of lights.....

  23. #123
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    Quote Originally Posted by skankingbiker View Post
    (insert sarcasm....)

    I believe this is an evil ploy to make me buy another set of lights.

    I sent in 2 batteries and it looks like I am in the late batch. My choices seem to be to 1) go without lights all season; 2) buy another battery pack; or 3) switch to an entirely different system at a substantial cost. I will most likely go with option 2, which means that when my replacements DO arrive, I will have 3 battery packs and one light-head. I will then have to purchase another lighthead, as it makes no sense to have 3 batteries and 1 light. ....at least I will eventually wind up with 2 sets of lights.....
    I thought about another battery as well, but can't justify spending more money! Geoman has been pretty good w/ customer service, quick to reply to e-mails, so, I am giving him a chance. It's a gigantic undertaking to replace all of the defective batteries, but, hopefully, I will receive the new set soon. If not, Lesson learned!!!:

  24. #124
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    Quote Originally Posted by Cat-man-do View Post
    Just a passing comment....After the long winter wait I'm glad to see that people are finally starting to get their replacement batteries. I just hope the people who recycled their other battery were smart enough to clip the connector plug off before doing so. Never know when having the extra connector plug might help you adapt another battery to your light.
    After a bit of waffling when I turned in my battery, I decided I'd make my own replacement. My battery was in an aluminum cylinder. I opened up the container, clipped the connector, took it to Radioshack and gave them the cells that were inside the case and kept everything else. If they gave me trouble I was prepared to reassemble it and give them it all, but they took the cells and signed the form.

    I've since purchased new cells, soldered them up, and installed them in the old case. Reading the announcement, I'm glad I did. When I get the replacement battery I'll buy another lighthead from geoman and have two sets, which should be a big improvement for trail riding over the one helmet light I was using. For now I'm OK, I'm just using the light on flash mode for my commuting in and out of the city for a little more safety. Won't need to do any night trail riding until October. If I don't get the replacement by then it will be a bit of a drag.

    What a cluster f__k. Now we've got the tsunami-related manufacturing delays. I know some people are down on geoman but he's doing the right thing (unlike many others) and has gotten stuck in a lose-lose situation.

  25. #125
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    I received my replacement battery yesterday. Mailed my form the day after it arrived. Thank you very much GeoMan.

  26. #126
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    Ymmv

    Seemed like a good deal...

    My mileage has varied. I don't find their customer service to be great, in fact, - - - -, and I've been in a business where customer service was important. Over the past several months now, I wrote a couple polite emails without ever getting anything but a "form letter" - lame...

    To those who've been without for only a few weeks, consider yourselves lucky. Sent my batteries in May 1, no batteries yet.

    I understand that the tsunami interfered, but it doesn't explain the response being so much larger than they anticipated??? What, they don't keep records of how many units they sold before the problem was identified? Bullsh*t!

    Now, if it weren't for a recently broken thumb, I'd be buying or building other batteries. As it is, I will see which comes first, a healed thumb, or batteries.

    Meanwhile, (snarky aside) anybody know of any reasonably priced light systems?

    Quote Originally Posted by KevinK View Post
    I thought about another battery as well, but can't justify spending more money! Geoman has been pretty good w/ customer service, quick to reply to e-mails, so, I am giving him a chance. It's a gigantic undertaking to replace all of the defective batteries, but, hopefully, I will receive the new set soon. If not, Lesson learned!!!:

  27. #127
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    Quote Originally Posted by KevinK View Post
    Still waiting, it's been over approx. 4 months since I sent in TWO batteries to their recommended site. I was fine paying postage, but, heck, I've missed so many night rides, and it's now SUMMER.

    Glad to hear people are getting their batteries. Maybe being one of the first to send my batteries in was a mistake.

    Kevin
    The recall didn't happen until April, how can it be 4 months???
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  28. #128
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    I guess it's a good thing that I haven't recycled my MS batteries or sent in the recall form yet! In the first place, I never received the recall notice in the mail (I moved to a different state and work at a different place - and had the original MS purchase sent to my old work). After several e-mails in April and May, and more waiting for the recall notice, Geo e-mailed me my processing number and a link to the form mid-May. Life got busy and I put it at the bottom of the pile.

    I'm wondering if there is an expiration date to send in the recall form? Knowing that I'm now in for a 16+ week wait for replacement batteries, I'm tempted to continue using my still working batteries (though significantly lower capacity), waiting until the crowd disperses and getting replacements right away 4 or 5 (or 7?)months from now. If there's no expiration to the recall, or it's good for the next year I'll just get though one more winter of night riding and recycle my batteries when the days get longer next May.

    I don't want to be without my lights and don't want to spend $$ on new batteries. This leaves me with few options.
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  29. #129
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    Yeah - this whole thing kind of pisses me off but it's my fault. I bought my kits last October. When the recall hit, I was still within range for a full refund but decided to stick with it.

    Though I commend Geoman for his safety efforts, I should have returned them when I had the chance.

    We've used our lights a total of 1 time. Woohoo

  30. #130
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    Quote Originally Posted by ThumperGary View Post
    Yeah - this whole thing kind of pisses me off but it's my fault. I bought my kits last October. When the recall hit, I was still within range for a full refund but decided to stick with it.

    Though I commend Geoman for his safety efforts, I should have returned them when I had the chance.

    We've used our lights a total of 1 time. Woohoo
    Some of us kept using the light, but with appropriate precautions. I charged and kept the battery in a steel WW-II style ammo case, stored away from any combustibles.

    Given the legal environment geoman had no choice but to say not to use it. I'm pretty confident that this setup was safe. Given that my battery was relatively recent the likelihood of it igniting was relatively low anyway.

    It was kind of a PITA but not as much as not using the light.

  31. #131
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    Bummer about the supply problem resulting in production delays. I, too, am a bit disappointed the recall co didn't do a first in-first out process. I was another who sent the paperwork the next day and still don't have replacement batts.

    I'm about to order another battery because it's just too damn hot to ride midday all the time anymore.

  32. #132
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    Quote Originally Posted by NateHawk View Post
    Bummer about the supply problem resulting in production delays. I, too, am a bit disappointed the recall co didn't do a first in-first out process. I was another who sent the paperwork the next day and still don't have replacement batts.
    If it isn't first in/first out how are they determining who is sent the replacements? I sent my form in within the first couple days of receiving it and I thought I would have received the battery by now.

  33. #133
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    I have lots of friends who have purposely delayed not sending in their forms & batteries until summertime when lights will no longer be needed for the evening rides. I expect others are thinking the same thing so that maybe when fall comes around they'll have their replacements in the mail.

  34. #134
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    Quote Originally Posted by osmarandsara View Post
    I have lots of friends who have purposely delayed not sending in their forms & batteries until summertime when lights will no longer be needed for the evening rides. I expect others are thinking the same thing so that maybe when fall comes around they'll have their replacements in the mail.
    I use my lights more in summertime than wintertime. Down here, wintertime is the best for midday rides.

  35. #135
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    Quote Originally Posted by gmcttr View Post
    There is an update on the "Magicshine Battery Recall Website". It's not very encouraging for those of us still waiting.
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  36. #136
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    ehh, never mind he got back to me already. Didn't want to bug the poor guy with trivial things.
    Last edited by thunderstruck; 06-14-2011 at 08:31 PM.

  37. #137
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    Knowing what I know now, I would have kept the batteries and sent in the form. I'd have 2 functioning batteries and two spares would eventually arrive.
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  38. #138
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    Quote Originally Posted by dirtyjack View Post
    Knowing what I know now, I would have kept the batteries and sent in the form. I'd have 2 functioning batteries and two spares would eventually arrive.
    A friend of mine did that, smart guy

  39. #139
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    Quote Originally Posted by dirtyjack View Post
    Knowing what I know now, I would have kept the batteries and sent in the form. I'd have 2 functioning batteries and two spares would eventually arrive.
    As far as I know, you would have had to "Forge" the a signature on the document to do that. If you go back and re-read the the recall documents you will notice, the batteries had to be either sent back or dropped off (and signed for) at a recycling center.

    What I did was cut the ends off the batteries, kept the tube case and "sock" and take 4 of my 1850 cells that I have for my "Torches", so that I could then make my own replacement packs.
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  40. #140
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    Quote Originally Posted by FatNoob View Post
    As far as I know, you would have had to "Forge" the a signature on the document to do that. If you go back and re-read the the recall documents you will notice, the batteries had to be either sent back or dropped off (and signed for) at a recycling center.
    Exactly.
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  41. #141
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    boy i am GLAD I kept mine and just did nothing about recall I had a feeling
    this was going to happen still use my old ones every day and still working
    just bad chargers
    by the look of things I will have to build my own battery pack with a much better
    charger if I stoped using mine and sent them back now
    I might see replacements in Dec if at all
    this was not planed right at the start
    oh well at lest I was smart enough to keep mine and disregard
    the recall

  42. #142
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    Quote Originally Posted by stingray66 View Post
    boy i am GLAD I kept mine and just did nothing about recall I had a feeling
    this was going to happen still use my old ones every day and still working
    just bad chargers
    by the look of things I will have to build my own battery pack with a much better
    charger if I stoped using mine and sent them back now
    I might see replacements in Dec if at all
    this was not planed right at the start
    oh well at lest I was smart enough to keep mine and disregard
    the recall
    Yeah, you might be smart enough to start a fire in your home too. I certainly hope not.
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  43. #143
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    Quote Originally Posted by nmanchin View Post
    Yeah, you might be smart enough to start a fire in your home too. I certainly hope not.
    At this point, I would think his Home Owners Insurance would have issues with paying for repairs after a fire if it was the batteries... Just a guess that they would claim negligence; he was notified of the recall and informed of the danger. Yet he admitted (on forums.mtbr.com) of continued use of the product.
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  44. #144
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    Quote Originally Posted by GTR2ebike View Post
    A friend of mine did that, unethical guy
    Fixed your post for you.

    It cost me about $45 to do a DIY replacement with the parts I had left over after I took the cells out of the pack and dropped them off at radioshack. Works great. Is $45 really worth selling out one's integrity? Not to mention the precautions you need to take with the old batteries are a PITA.

    And of course, for anyone still using the old batteries, either over the table, because they haven't turned them in yet, or under the table, because they forged the form, take appropriate precautions; charge and keep in a fireproof container not near any combustibles.

  45. #145
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    ha ha ha ha
    just how many of you had or seen these
    battery's catch fire. I have three on charge
    now batteries are cold chargers are red hot
    I have found more problems with the chargers that
    the batteries
    and yes geoman has replaced these chargers a few
    times and every one I get gets hot
    right now I am building my own set up with
    parts made in the USA so far run times are
    much better
    It is sad that geomans replacement
    battery's are not made in the USA

  46. #146
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    Quote Originally Posted by stingray66 View Post
    It is sad that geomans replacement
    battery's are not made in the USA
    Last time I checked Torrence, CA. is in the USA

    http://geomangear.com/pdf/TT6.0_UN-Cert.pdf
    Last edited by Rakuman; 06-16-2011 at 02:13 PM.
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  47. #147
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    ggeoman has stated that there was. delay
    because the batterys are coming form
    japan

  48. #148
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    Quote Originally Posted by stingray66 View Post
    ggeoman has stated that there was. delay
    because the batterys are coming form
    japan
    The cells are Panasonics some of the best you can buy and yes they come from Japan. the battery packs are designed and assembled in CA.
    I'm willing to bet most of the parts in those packs you are making are not made in America I do not know of too many quality lithium batteries that are American made ?
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  49. #149
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    I got mine last week, a few days short of 2 months after submitting my return. Thanks Geoman!

  50. #150
    mtbr member
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    Join Date
    Aug 2010
    Posts
    1,290
    Quote Originally Posted by NateHawk View Post
    I use my lights more in summertime than wintertime. Down here, wintertime is the best for midday rides.
    I actually purchased mine BECAUSE of the summer down here in AZ....

    My body just doesn't handle 110F in the direct sun. However, the mid-90's around dusk works.......there's just something about that big ball of fire!!

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