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  1. #1
    GeoMan
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    GeoManGear’s Battery is here

    Full Specs are available on our site from Panasonic and the UN/DOT test results!
    www.geomangear.com

    258 grams with strap
    Smart – full charging termination and temperature sensor built into battery pack
    UN/DOT and CPSC approved
    Panasonic cells with custom Protection Board
    Durable plastic casing
    Mountable on stem, seatpost and bike frame
    Size 83mm x 53mm x 48mm
    1 Year Warranty
    Designed and built in the USA

    Recall Notices were sent to existing customers today along with an email alert to look for the notice in the mail.

    Thanks for your patience and support, the GeoManGear Team appreciates it.
    GeoMan
    We Ride!
    www.geomangear.com

  2. #2
    JORBA: Six Mile Run
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    Glad to hear it! Thanks.
    JORBA: Six Mile Run Chapter. Sixmile at jorba dot org

  3. #3
    mtbr member
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    Quote Originally Posted by GEOMAN
    Full Specs are available on our site from Panasonic and the UN/DOT test results!
    www.geomangear.com

    258 grams with strap
    Smart – full charging termination and temperature sensor built into battery pack
    UN/DOT and CPSC approved
    Panasonic cells with custom Protection Board
    Durable plastic casing
    Mountable on stem, seatpost and bike frame
    Size 83mm x 53mm x 48mm
    1 Year Warranty
    Designed and built in the USA

    Recall Notices were sent to existing customers today along with an email alert to look for the notice in the mail.

    Thanks for your patience and support, the GeoManGear Team appreciates it.


    Good Job Geoman
    I always type in bold cuz I'm blind as a bat
    For the Rich there is therapy!!!! for the rest of us we have Mountain Biking


  4. #4
    Dirt Deviant
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    Great news!!!!!
    Any idea when they will be sent out?
    Look, whatever happens, don't fight the mountain.

  5. #5
    GeoMan
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    We just got the first of many battery shipments in, so we are ready now. Recall notices are going out to customers today, so the process is underway now.

    Quote Originally Posted by savagemann
    Great news!!!!!
    Any idea when they will be sent out?
    GeoMan
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    www.geomangear.com

  6. #6
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    Hey I got the email today. You guys sent it to my old address I think. I've moved since I bought my light from you guys. How do I get a new set of recall instructions sent to me? I'm waiting until I get my new battery, and then I think I'm going to order another light from you. I've just been waiting to see how this recall stuff was going to shake out. Thanks.
    Gotta get up to get down.
    LMB

  7. #7
    GeoMan
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    The best way to handle that is to use the Contact Us form on our site and report your new address using the "Customer Contact Info Changes" option in the dropdown. The Recall Admin Firm also ran the database through the National address change system so it may have already been amended if you registered with one of those Post Office address change services when you moved. Thanks for the support

    Quote Originally Posted by BaeckerX1
    Hey I got the email today. You guys sent it to my old address I think. I've moved since I bought my light from you guys. How do I get a new set of recall instructions sent to me? I'm waiting until I get my new battery, and then I think I'm going to order another light from you. I've just been waiting to see how this recall stuff was going to shake out. Thanks.
    GeoMan
    We Ride!
    www.geomangear.com

  8. #8
    Class Clown
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    So what if I were to order a magicshine 900 today, would I get the newer battery or have to wait awhile for it?

  9. #9
    GeoMan
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    You can choose on our site, we currently have lightsets with the GeoManGear 4.5Ah battery and also lightsets with the Open-Light Systems batteries. They are 2 separate listings and we are shipping lightsets with either today.

    Thanks for the support

    Quote Originally Posted by dundundata
    So what if I were to order a magicshine 900 today, would I get the newer battery or have to wait awhile for it?
    GeoMan
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    www.geomangear.com

  10. #10
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    The new packs look pretty sweet,
    My ?, is a 5.8 Ah pack in the works?
    I know I would buy a few
    I'm digging the extra run time on my 5.8 Ah open light battery
    I always type in bold cuz I'm blind as a bat
    For the Rich there is therapy!!!! for the rest of us we have Mountain Biking


  11. #11
    Class Clown
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    Oh I see didn't notice that thanks!

  12. #12
    GeoMan
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    Keep an eye on our site in the next month Rakuman

    Quote Originally Posted by Rakuman
    The new packs look pretty sweet,
    My ?, is a 5.8 Ah pack in the works?
    I know I would buy a few
    I'm digging the extra run time on my 5.8 Ah open light battery
    GeoMan
    We Ride!
    www.geomangear.com

  13. #13
    GeoMan
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    We just posted a few extra pics of stem mounted and seatpost mounted battery on the product listing so you can get a better idea of just how compact the new GeoManGear battery is.

    http://www.geomangear.com/index.php?...roducts_id=275
    GeoMan
    We Ride!
    www.geomangear.com

  14. #14
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    I have not received the email today. I just used the "contact form" on the Geomangear site asking for confirmation that I am included in the recall.

  15. #15
    g3h6o3
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    Great to hear they arrive on time for the season start!

    Good job!

    P.S. Haven't received the e-mail yet either. I don't expect it to be immediate so I'll contact if it doesn't appear next week.
    Check out my SportTracks plugins for some training aid software.

  16. #16
    GeoMan
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    We have found many of the broadcast emails are blocked as spam which is why the official Recall Notices are sent via US Postal Service. The email was a headsup to keep an eye on your mailbox next week for the Recall Notice.

    Quote Originally Posted by PissedOffCil
    Great to hear they arrive on time for the season start!

    Good job!

    P.S. Haven't received the e-mail yet either. I don't expect it to be immediate so I'll contact if it doesn't appear next week.
    GeoMan
    We Ride!
    www.geomangear.com

  17. #17
    GeoMan
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    Just in case the broadcast email got blocked

    Great news! The official GeoManGear Magicshine Battery recall notices are in the mail effective Friday, April 15, 2011. All customers who purchased a Magicshine light set from GeoManGear will receive the recall notice soon. Your recall notice will provide complete instructions on how to proceed under the recall process.

    To thank you for your patience and understanding, we are offering a special $20.00 Customer Loyalty coupon to use on any purchase of $100.00 or more from our website from now through Friday, 4/22/2011. Please use coupon code LOYALTY at checkout to take advantage of this special offer.

    Click here to check out our great new products featuring the new GeoManGear battery pack designed, engineered and built in the U.S.A.

    The GeoManGear Team
    GeoMan
    We Ride!
    www.geomangear.com

  18. #18
    nocturnal oblivion
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    I'm definitely in the recall date range, but no email. Guess I'll wait and see.
    "...like sex with the trail." - Boe

  19. #19
    GeoMan
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    Lots of spam filters have been blocking broadcast emails, the recall notice is coming via US Postal Service, the email was a headsup to keep an eye out in the mail next week. If it hasn't arrived in your email inbox by now it's most likely been blocked by your ISP at server level.

    Quote Originally Posted by stumblemumble
    I'm definitely in the recall date range, but no email. Guess I'll wait and see.
    GeoMan
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    www.geomangear.com

  20. #20
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    Good job!

    Quote Originally Posted by GEOMAN
    We just got the first of many battery shipments in, so we are ready now. Recall notices are going out to customers today, so the process is underway now.
    Whoo hooo!!! I haven't had issues with the old one yet, but its only time im sure before something happens. I have noticed it not keeping charge as long, but....
    Glad to here themes one is finally here.
    Thanks Geoman!

  21. #21
    Clydesdale 29er
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    So, If we bought the racer kit with dual batteries we will get two recall replacement batteries?
    MxV=Clydesdale

  22. #22
    GeoMan
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    Yes that is exactly how it will work Baine

    Quote Originally Posted by Baine
    So, If we bought the racer kit with dual batteries we will get two recall replacement batteries?
    GeoMan
    We Ride!
    www.geomangear.com

  23. #23
    namagomi
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    Your Canadian customers included?

  24. #24
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    My recall message must have been blocked as spam. Could someone paste a copy here so I can read what it says?
    Thanks.

  25. #25
    mtbr member
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    look up
    I always type in bold cuz I'm blind as a bat
    For the Rich there is therapy!!!! for the rest of us we have Mountain Biking


  26. #26
    GeoMan
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    Absolutely, all customers in all countries

    Quote Originally Posted by electrik
    Your Canadian customers included?
    GeoMan
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    www.geomangear.com

  27. #27
    NWS
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    Thanks, Geoman. The recall process has taken a while, but still... I continue to be really, really impressed that you're going through with it in the first place.


  28. #28
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    Quote Originally Posted by GEOMAN
    Absolutely, all customers in all countries

    I'm very glad it is all coming together. Regarding international shipping for replacement batteries, will the USCPSC allow you to send batteries via air mail? I currently reside in Singapore and will also need to know how much to replace 2 warrantied battery packs purchased from you.

  29. #29
    GeoMan
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    The Recall Notice will explain the best methods to participate, there are additional options for International Customers. The CPSC and Recall Admin Firm laid it all out for you.

    Quote Originally Posted by Chromagftw
    I'm very glad it is all coming together. Regarding international shipping for replacement batteries, will the USCPSC allow you to send batteries via air mail? I currently reside in Singapore and will also need to know how much to replace 2 warrantied battery packs purchased from you.
    GeoMan
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    www.geomangear.com

  30. #30
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    Quote Originally Posted by GEOMAN
    The Recall Notice will explain the best methods to participate, there are additional options for International Customers. The CPSC and Recall Admin Firm laid it all out for you.
    And where might I find this information Geoman? I think I must be blind. Can't see anything on the website nor from the emails I've received thus far. Thanks.

  31. #31
    GeoMan
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    The info is coming on the official recall notice, it is coming via US Postal Service (snail mail) since emails can be blocked.
    GeoMan
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    www.geomangear.com

  32. #32
    www.airbornemtb.org
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    Quote Originally Posted by GEOMAN
    The info is coming on the official recall notice, it is coming via US Postal Service (snail mail) since emails can be blocked.
    i didnt get an email either, any chance someone can post what it said so we dont have to wait for snail mail?
    Quote Originally Posted by HamfisT
    I understand that engineering has value in and of itself. But in the end, it's still just a pile of aluminum tubes.

  33. #33
    GeoMan
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    See the email content in post #17 above
    Thanks GeoMan

    Quote Originally Posted by nick d
    i didnt get an email either, any chance someone can post what it said so we dont have to wait for snail mail?
    GeoMan
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  34. #34
    www.airbornemtb.org
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    Quote Originally Posted by GEOMAN
    See the email content in post #17 above
    Thanks GeoMan
    ok cool so i take it the actual recall notice will tell us what to do with the old batteries then?

    thanks again!
    Quote Originally Posted by HamfisT
    I understand that engineering has value in and of itself. But in the end, it's still just a pile of aluminum tubes.

  35. #35
    GeoMan
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    Yes that is correct Nick

    Quote Originally Posted by nick d
    ok cool so i take it the actual recall notice will tell us what to do with the old batteries then?

    thanks again!
    GeoMan
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    www.geomangear.com

  36. #36
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    I've not seen anything yet either email or snail mail. Hope you have my correct info. I did however get the original email about the recall, so I guess that means you do have it.

    Alan.
    "...quit hitting me with your hammer"
    www.msmtb.org
    Niner EMD 1x9 ~ Niner SIR9 SS

  37. #37
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    Did you get a personal email from Geoman about the recall? I never got one. My address hasn't changed. Guess I'll have to contact him to make sure I'm included.

  38. #38
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    nevermind...

  39. #39
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    Geoman responded to my question about not receiving an email about the recall and said "Some computer firewalls or ISPs block our emails. The official recall notices are being sent by USPS postal mail. You should receive your notice soon"
    I give them credit for the fast reply.

  40. #40
    Ride 'Til Your Knees Hurt
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    Got the recall letter today, went online and filled out my claim form, packaged up my battery and will send it out tomorrow. Smooth process... Thanks Geoman!

  41. #41
    jsg
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    My recall notice arrived in the USPS today also.

  42. #42
    GeoMan
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    Great to hear, thanks for the feedback

    Quote Originally Posted by cycljunkie
    Got the recall letter today, went online and filled out my claim form, packaged up my battery and will send it out tomorrow. Smooth process... Thanks Geoman!
    GeoMan
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  43. #43
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    I just found out about the recall by receiving a letter yesterday, so I have a few questions that may have already been asked:

    1) Same charger for the new batteries, or a different one?
    2) The letter implied it may be awhile before the replacements are delivered. Is this weeks or months? Specifically, if I sent the letter back today, would I get new batteries by May?

  44. #44
    GeoMan
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    Using your existing charger is fine, we added some extra safety features to the GeoManGear battery pack. The battery pack is a smart pack, it features sophisticated safety systems that has full charge termination after 5 hours and temperature sensor so the battery will not accept a charge in extreme temperatures.

    We are going to work diligently and as quickly possible to process and ship out replacements, we are a small family owned business and have been working on this project since November. We continue to focus on the recall and on new sales which will assist us in generating revenues to fund the recall. We received an initial shipment of GeoManGear battery packs and have others scheduled for production and delivery in the coming months. If you have a chance please take a look at the Recall Timeline on our site to bring you up to speed on what we have been doing since November.

    http://www.geomangear.com/index.php?...age=page&id=19


    Quote Originally Posted by honkinunit
    I just found out about the recall by receiving a letter yesterday, so I have a few questions that may have already been asked:

    1) Same charger for the new batteries, or a different one?
    2) The letter implied it may be awhile before the replacements are delivered. Is this weeks or months? Specifically, if I sent the letter back today, would I get new batteries by May?
    GeoMan
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    www.geomangear.com

  45. #45
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    I just got my notice.

    You guys have been awesome in every way and I'm sure this was as much of a headache if not more for you guys as it has been for users.

  46. #46
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    Looks like it's official now. Posted on the CPSC web site.

    http://www.cpsc.gov/cpscpub/prerel/prhtml11/11734.html

  47. #47
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    Still have not received my notice...
    "...quit hitting me with your hammer"
    www.msmtb.org
    Niner EMD 1x9 ~ Niner SIR9 SS

  48. #48
    GeoMan
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    The notices were sent on Friday vis USPS First Class Mail, some folks may require the full 5 business days for arrival depending on their destination. We listed the new GeoManGear battery pack for sale on our site only on Friday after it was confirmed the notices were on the way, we decided to do this as many folks would want to know what the replacement looks like.

    Quote Originally Posted by AGrant
    Still have not received my notice...
    GeoMan
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    www.geomangear.com

  49. #49
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    Got my notice today...thank you....quick question, last year I ordered two MagicShines at two different times (two orders) several months apart.

    Do I only need to fill out one claim form for both or will I receive two seperate recall notices? I noticed the website allows for multiple quantities...just wanted to confirm..

  50. #50
    GeoMan
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    Great question, yes please include batteries from both orders on that same claim form, the PIN can only be used once, so please don't try to do them separately.

    Quote Originally Posted by osmarandsara
    Got my notice today...thank you....quick question, last year I ordered two MagicShines at two different times (two orders) several months apart.

    Do I only need to fill out one claim form for both or will I receive two seperate recall notices? I noticed the website allows for multiple quantities...just wanted to confirm..
    GeoMan
    We Ride!
    www.geomangear.com

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