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Thread: Bikeray usa ?

  1. #1
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    Bikeray usa ?

    I tried to contact there web site today and it is not up anymore. Did they go out of business? i just bought a light off the the review form the forum and now it will not work . What gives? Any info would be helpful thanks

  2. #2
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    Quote Originally Posted by coachl22 View Post
    I tried to contact there web site today and it is not up anymore. Did they go out of business? i just bought a light off the the review form the forum and now it will not work . What gives? Any info would be helpful thanks
    I see nothing on the web indicating that they went out of business. Likely their server went down, it happens. If they are not back up in a couple days that could indicate a bigger problem. Stuff happens on long holiday weekends.

  3. #3
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    Last I know was that Bikeray USA was to become Xeccon America. If you google Xeccon America, it seem that some of the link does not work. There is one link that seem to work and here it is:

    Bike Lights | LED Bike Light | Bicycle Light Dealer | Cycle Light

    Not too long ago, they sent me a Speed I for review while they were changing over. It is the flood sister to the Speed II. I am not sure who will be representing Xeccon America for their product, nevertheless the Speed I will be review soon and be noted as Xeccon America indstead of Bikeray USA.

  4. #4
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    So Coach would send his light to Xeccon for repair I'm assuming.

    Coach, keep us updated as to how the repair process goes.

    Thx

  5. #5
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    Quote Originally Posted by coachl22 View Post
    I tried to contact there web site today and it is not up anymore. Did they go out of business? i just bought a light off the the review form the forum and now it will not work . What gives? Any info would be helpful thanks
    I'm curious....coach, what model lamp did you buy from Bikeray?

  6. #6
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    Formally BikeRay USA, Now Xeccon America

    Sorry everyone.

    Yes, we did have major problem with our website, server and even with emails.
    Please accept our sincere appology.

    We had to get different domains, and still had issues, however, here is new domain name that we are still rebuilding everything from scratch.
    Bike Lights | LED Bike Light | Bicycle Light Dealer | Cycle Light

    For emails, info@bikerayusa.com

    Our address is same, and we are doing business as always.

    If you are having issues with our light or any of accesories, please send us an email, we will be more than glad to take care of your problems.

    Thank you.
    Last edited by bikerayusa; 09-14-2012 at 09:04 PM.
    Team BikeRay USA
    LED Bike Lights

  7. #7
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    Your light problem

    Quote Originally Posted by coachl22 View Post
    I tried to contact there web site today and it is not up anymore. Did they go out of business? i just bought a light off the the review form the forum and now it will not work . What gives? Any info would be helpful thanks
    Hi Coach~!

    I am sincerely sorry for your trouble with our light.
    We had major issues last 14 days. Just got some issues resolved.

    Please let us know how we can serve you with your light problem.
    You may post here, or send us an email to info@bikerayusa.com

    Sincerely,
    Patrick
    Last edited by bikerayusa; 09-14-2012 at 09:06 PM.
    Team BikeRay USA
    LED Bike Lights

  8. #8
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    Hi Patrick, nice to see you again. Hope it's smooth sailing from now on.

    Leonard
    Leonard - All things Xeccon + Beyond
    mtbRevolution.com

  9. #9
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    Quote Originally Posted by Xeccon View Post
    Hi Patrick, nice to see you again. Hope it's smooth sailing from now on.

    Leonard
    Hi Leo~!

    Yes, I hope so too. Wish you best luck at Down Under and may God bless you in everyway~!
    Team BikeRay USA
    LED Bike Lights

  10. #10
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    I finally got back off of vacation and contacted Bikeray . they ask me to return the light and I did so today and we will see how there service is . thanks for the contact. BIKERAY.

  11. #11
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    I got the new light head today and it worked well tonight. Thanks Bikeraay or X america . i don;t know what to call you now . I can't complain about there service . It was taken care of no questions asked .

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