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  1. #1
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    Great Dinotte Customer Service

    Bought a Dinotte Ultralight from Nashbar. Seems to be a great light, but my first, so no basis for comparison. Decided I didn't like putting the batteries on my helmet with the light, wanted to move them to my pack. Went to Dinotte's site and sent them an email. Got a reply from "Rob" within 30 minutes. He instructed me to send them the light and they would replace the cord with a longer one and return it for a mere $12, shipping included. Got the light back today, 6 days after I took it to the post office! I was impressed by the attention and service I received.

    Thanks to Rob and the service department at Dinotte.

  2. #2
    GeoMan
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    Rob is a great guy and Dinotte is a great company.
    GeoMan
    We Ride!
    www.geomangear.com

  3. #3
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    Quote Originally Posted by GEOMAN
    Rob is a great guy and Dinotte is a great company.

    +100

    Rob is da $h!t

    -D

  4. #4
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    +1 Rob has world class customer service!

  5. #5
    GeoMan
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    Rob is the ultimate...

    +1,000,000

    GeoMan
    We Ride!
    www.geomangear.com

  6. #6
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    Dinotte is great too in general. I sent in my old light for an upgrade. It arrived there today at 10am. At 2pm I got a shipping notice from them for my light getting returned.

    That is some good turnaround.

    -D

  7. #7
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    Top Notch Service

    In case anyone needed any more convincing, Rob and Dinnotte are about the best in the business. I sent in my 5W Li-Ion for the upgrade program and woosh... Couple days later had the new unit in hand. The spare 2 cell bench tested at 3.5 hours on high and got both the spot and flood lens. Thought one would be nice as a helmet light for single track to compliment the tripple Seoul and the flood would be great for commuting.

    Anyway, great lights, great people and fantastic service.


    Thanks Rob.
    Zip

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