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  1. #1
    Arrrgggghhh!!
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    OMG I cracked my Endorphin!

    No biggie.

    Since It seems there has been very little occasion for folks on this board to test the Knolly warranty out I figured I'd give a little feedback that probably reinforces what we all assume.

    I've had my endo for just over a year, took it in to Redsone Cyclery to get an annual expert tune and Dave had some bad news. A year ago I had brought in my Azonic frame and he found a crack, the perfect excuse for a Knolly upgrade. He found another this time around near the drive side chain stay. Just developing, but definitely a crack.

    Dave sends me a photo, I forward that to Larry at Mountain High on Friday. New part in the mail to me Monday, arrived a week later. I'm going up to Larry's shop later this week for a swap out. Riding days missed = 0; turn around time = 7 biz days. This went as perfectly as I could imagine. I probably could have gotten the part faster but since I'm still riding and I didn't have any knarly tech on the menu I didn't bother to ask.
    Attached Thumbnails Attached Thumbnails OMG I cracked my Endorphin!-p1011462.jpg  

    OMG I cracked my Endorphin!-p1011463.jpg  

    Give 'da people 'da air.

  2. #2
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    Nice turnaround. Hope you came in with a cold 6-pack of good stuff when you picked up the bike.

    I have busted 3 frames in my life, none was a quick turn (but the last one was the reason to switch to an endo.)
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  3. #3
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    Thanks for sharing. I will be keeping an eye on mine since I can break anything. Good to hear you had a good experience and no down time.

    That response is about as good as any I have had from Turner (known for their excellent CS and it is).

    My biggest concern with my Endo is the seat tube/top tube junction. It just seems like a gusset should be there.
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  4. #4
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    Wow! With a crack like that you're lucky you didn't get hurt
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  5. #5
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    Quote Originally Posted by tiSS'er
    My biggest concern with my Endo is the seat tube/top tube junction. It just seems like a gusset should be there.
    I always had the same feeling about this but it does'nt seem to be a problem until now?

  6. #6
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    For any comments worrying about their Endo, please keep in mind that I'm a big guy (230 in my b-day suit), I ride hard, and I've cracked almost every frame I've owned. I don't think that this is a knock on the quality of the Endo, more of a praise for the customer service.

    This is my do it all bike and might be on the newer DT if it existed a year ago as the older DT was just a bit too burly for me to use as a one bike, so the Endo fit my needs better at the time (not that I have any regrets).

    (BTW the crack is much bigger on the chainring side but it didn't lend itself well to photography)
    Give 'da people 'da air.

  7. #7
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    Quote Originally Posted by austin_bike
    Nice turnaround. Hope you came in with a cold 6-pack of good stuff when you picked up the bike.

    I have busted 3 frames in my life, none was a quick turn (but the last one was the reason to switch to an endo.)
    Yes, because all bike shop employees are drinkers.

    I asked a shop once, and he said he DETESTS when people come around with packs of beer, and how sometimes he has to stack them up because people keep bringing them, and how he feels insulted that first, they think he can be paid/bought with alcohol, that he is an alcoholic, and that he does his work for free, and just wants beer.

    I hope bike shops start dropping the hammer on idiots that think everyone in a bike shop is a drunk and can be bought off with beer.

  8. #8
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    Quote Originally Posted by glitz
    Yes, because all bike shop employees are drinkers.

    I asked a shop once, and he said he DETESTS when people come around with packs of beer, and how sometimes he has to stack them up because people keep bringing them, and how he feels insulted that first, they think he can be paid/bought with alcohol, that he is an alcoholic, and that he does his work for free, and just wants beer.

    I hope bike shops start dropping the hammer on idiots that think everyone in a bike shop is a drunk and can be bought off with beer.
    As opposed to swinging a hammer at idiots who think that was all worth typing out.

  9. #9
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    ...and since I read these things from the bottom up...Knolly might benefit from seeing those photos, but in their email inbox, not here.

  10. #10
    Is that Bill rated?
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    Oh come on. It's not the beer, it's the 'I brought you something that I would be perfectly happy to keep for myself' attitude that comes along with it. People show up with a coffee for me (I hate coffee) and it is still appreciated because of the gesture. Nothing that anyone has ever brought into a shop that I was in was 'payment' it was 'appreciation.' Sounds to me like that shop tech was a little over sensitive and misconstruing polite behaviour. I wonder if he gets angry when people say thank you.
    Well, it was a good try.

  11. #11
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    No, probably not, but he probably gets pissed when he wants to earn money for his work and people keep trying to pass off beers for it.

    Maybe he was also a recovering alcoholic? That's a far reach from "oversensitive" behavior.

  12. #12
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    Quote Originally Posted by glitz
    Yes, because all bike shop employees are drinkers.

    I asked a shop once, and he said he DETESTS when people come around with packs of beer, and how sometimes he has to stack them up because people keep bringing them, and how he feels insulted that first, they think he can be paid/bought with alcohol, that he is an alcoholic, and that he does his work for free, and just wants beer.

    I hope bike shops start dropping the hammer on idiots that think everyone in a bike shop is a drunk and can be bought off with beer.
    So you found the one tard that is offended by beer.

    Keep bringing beer, kids. It is almost always appreciated. It doesn't end there. Hook up the right crew at Whistler and you will get VIP service for life.
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  13. #13
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    Quote Originally Posted by Mrwhlr
    ...and since I read these things from the bottom up...Knolly might benefit from seeing those photos, but in their email inbox, not here.
    I disagree. Should I sweep it under the rug? The frame cracked, that's a fact. Nothing is perfect all the time and the company's response is what I deem as important. I give Knolly a AAA rating. I've seen many posts where people were concerned about buying a Knolly because it doesn't have a lifetime warranty and so few CS data points to measure the company against. I'm providing a data point, and a good one at that.

    Does anyone think that the Endo is a bad design and something you need to baby for fear of breaking the frame? I don't, and I cracked one. I plan to ride it just as hard in the future and won't worry a bit.
    Give 'da people 'da air.

  14. #14
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    Quote Originally Posted by BBOC
    I disagree. Should I sweep it under the rug? The frame cracked, that's a fact. Nothing is perfect all the time and the company's response is what I deem as important. I give Knolly a AAA rating. I've seen many posts where people were concerned about buying a Knolly because it doesn't have a lifetime warranty and so few CS data points to measure the company against. I'm providing a data point, and a good one at that.

    Does anyone think that the Endo is a bad design and something you need to baby for fear of breaking the frame? I don't, and I cracked one. I plan to ride it just as hard in the future and won't worry a bit.
    Well I disagree with the notion that failing to post photographs of one's cracked, or broken, frame online qualifies as sweeping it under the rug.

  15. #15
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    I considered not posting anything, but ultimately I figured this was a positive post. If Knolly wants me to pull the pictures, or even the thread, I'd be happy to. I know they monitor the board, and I'm just a private message away.

    Quote Originally Posted by Mrwhlr
    Well I disagree with the notion that failing to post photographs of one's cracked, or broken, frame online qualifies as sweeping it under the rug.
    Give 'da people 'da air.

  16. #16
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    Quote Originally Posted by BBOC
    I considered not posting anything, but ultimately I figured this was a positive post. If Knolly wants me to pull the pictures, or even the thread, I'd be happy to. I know they monitor the board, and I'm just a private message away.
    Bikes are bikes and are taken into rough places to be abused. No matter how strong or weak a bike is, some will break. I think it's important to know how Knolly support for users is, and I think this is a good post.

  17. #17
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    X2

    Quote Originally Posted by rzozaya1969
    Bikes are bikes and are taken into rough places to be abused. No matter how strong or weak a bike is, some will break. I think it's important to know how Knolly support for users is, and I think this is a good post.
    I agree. Everything breaks eventually. Just because it has a big K on it doesn't make it immune to the laws of physics. Nothing wrong with the occasional kill shot, especially when their CS gets a rave review. That's what really matters anyway.
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  18. #18
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    I'm a couple #s more than BOC, 25 to be precise. I break bikes, and I break em quick. I'm giving my sultan till September before I see something and I bought it a month and a half ago. Don't do it on purpose, I just like pushing myself whenever I feel like it and build my bikes for the purpose of riding them like that, I've learned that CS is more important to me than price.

    I have had experience with Knolly CS and they were stupid awesome in helping me out, and quickly. I'm dealing with Intense right now and all I have to say is that in the time since I started the discussion to sending the part in that needs replaced Knolly had me set up and riding again. No more intense for this guy.

    I'll be getting a Delirium next year to upgrade the DT I've been on since '08. And probably another vtach or a podium for DH.

    (edit... I don't trash wheels which is odd...)

  19. #19
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    [QUOTE=BBOC]No biggie.
    QUOTE]
    I read the title, and thought for sure the conclusion was going to be you were gonna get a DT.

    Glad everything worked out for you, Dave, Larry and Knolly, all upstanding people in the bike industry.
    Down is the new up.

  20. #20
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    Quote Originally Posted by EricTheRed
    I read the title, and thought for sure the conclusion was going to be you were gonna get a DT.
    If it was a crash replacement I would be seriously considering the new Delerium, but this is much more pocketbook freindly.

    I actually found this out after seeing you at Hall, took the bike to Dave right after that ride.
    Give 'da people 'da air.

  21. #21
    Perpetual Hack
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    Old public news, but I broke my first DT - an 07
    Knolly had a new frame to me; BC to Ontario and I was up and running in a week. No LBS involved. I called, they sent new frame, I stripped old / build new, put old frame in box and returned. Simple, Painless, Fast and GREATLY APPRECIATED!!

    Knolly CS rocks.

    michael

  22. #22
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    Quote Originally Posted by glitz
    Yes, because all bike shop employees are drinkers.

    I asked a shop once, and he said he DETESTS when people come around with packs of beer, and how sometimes he has to stack them up because people keep bringing them, and how he feels insulted that first, they think he can be paid/bought with alcohol, that he is an alcoholic, and that he does his work for free, and just wants beer.

    I hope bike shops start dropping the hammer on idiots that think everyone in a bike shop is a drunk and can be bought off with beer.
    worst. post. evAr.
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  23. #23
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    I guess I spoke too soon. On the ride today someone pointed out that my thomson stem had a cracked faceplate. I said that's no big deal (I have couple more sitting in the garage.)

    Then I was telling another knolly rider about this post. When I went to show him where it was, I saw this:



    Exact same place. He checked his and there is a bump there, he couldn't tell if his was a crack. Mine definitely is.
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  24. #24
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    Yep, other guy on the ride had a crack on his too. Luckily they were different colors so I won't have to worry about him stealing my replacement.
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  25. #25
    Meh
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    Yeah, sad day...but I'll take a black one.. j/k

  26. #26
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    Damn. I just checked my Endo as well...looks like I have the same frame crack as the O.P..

    Thanks for the heads-up on the issue!
    Attached Images Attached Images  
    Last edited by robertj; 05-22-2010 at 09:44 PM.

  27. #27
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    OK....everyone PANIC!
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  28. #28
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    ok everyone stop looking at your bikes please. not going to look at mine, not going to look at mine...dat would be numb 4.
    k n o ll y r o c k s

  29. #29
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    metalurgy

    Has anyone gotten any info on how shot-peen ano affects the grain structure of the aluminum? Seems that most of the cracks here are on shot-peen ano, all the ones I'm aware of have been also.

    Good questions for Knolly. I'm sure that somewhere along the way the completed frame parts are annealed or heat treated. What differs between a frame that is set to be powder coated vs a frame that will be bead blasted (can affect grain structure) and then anodized? (etching into the surface of the aluminum).

    Looking at the photos of the lowers with cracks, they seem as though they could eventually be catastrophic if not noticed.

    I work with metal deposition in the semiconductor industry. Aluminum will do really weird stuff with heat....It's awesome that Knolly is replacing anything that is broke pronto, but maybe some insight into corrective actions and or failure modes would be beneficial here?

    Just my 2 cents....Bizzo, go check your bike, NOW! Don't need you out of commission, you gotta lotta riding to do this summer to trim down!

  30. #30
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    Mooney, do you work for my company? If you do we have an email distribution list for mountain biking
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  31. #31
    Bike to the Bone...
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    Quote Originally Posted by tiSS'er
    OK....everyone PANIC!
    Lol! Mine look good so far... not panicked yet!

  32. #32
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    Quote Originally Posted by austin_bike
    Mooney, do you work for my company? If you do we have an email distribution list for mountain biking
    Nah, I work for Fr**scale across the street

  33. #33
    Feeding your addiction
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    Quote Originally Posted by Mrwhlr
    ...and since I read these things from the bottom up...Knolly might benefit from seeing those photos, but in their email inbox, not here.
    They got the pics in their inbox and had a new chainstay in the mail before this even got posted on mtbr.

    Larry
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    "It is inhumane, in my opinion, to force people who have a genuine medical need for coffee to wait in line behind people who apparently view it as some kind of recreational activity". - Dave Barry

  34. #34
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    New rear triangle is on its way already. Actually, they benefit from the thread. If I had not read this thread, I would not have been looking at mine, nor would the other guy on the ride. Eventually that could have been a catostrophic failure which would have been a LOT worse.

    Think of this thread as a PSA. Quietly sweeping something under the carpet might help keep things quiet, but the earlier they understand the severity, the quicker they can take action to address it.

    Look at Toyota. They had problems for years. Suddenly it all comes out and it has blown up on them because they tried so hard to keep it down. Does anyone want that?
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  35. #35
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    One more :[

    I just looked and I have a crack in the same place. Im off to the bike shop..

  36. #36
    GUIDANCE COUNSELOR
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    I've been in the same boat. If it's any consolation, I've ridden it cracked for a long time on some pretty rough stuff and never had a critical failure.

    The crew at Knolly took care of me perfectly. I still ride my Endorphin with 100% confidence in it's strength. I hit a drop in Moab yesterday and got caught in a breeze, it ended up taking me off line and I landed fully bottomed with a huge thud - my left pedal spindle (ti) snapped clean off and I had to ride the remaining 8 miles with one pedal. Knolly unscathed. To me, instances like that tell me it's not a design flaw that's at hand, but a manufacuring defect or some other unforeseeable anomoly.

    I like riding bikes much more than speculating about them, and my Knollys have never let me down or left me stranded. Cheers boys! Can't wait to build up my Podium.
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  37. #37
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    Quote Originally Posted by NoahColorado
    I've been in the same boat. If it's any consolation, I've ridden it cracked for a long time on some pretty rough stuff and never had a critical failure.

    The crew at Knolly took care of me perfectly. I still ride my Endorphin with 100% confidence in it's strength. I hit a drop in Moab yesterday and got caught in a breeze, it ended up taking me off line and I landed fully bottomed with a huge thud - my left pedal spindle (ti) snapped clean off and I had to ride the remaining 8 miles with one pedal. Knolly unscathed. To me, instances like that tell me it's not a design flaw that's at hand, but a manufacuring defect or some other unforeseeable anomoly.

    I like riding bikes much more than speculating about them, and my Knollys have never let me down or left me stranded. Cheers boys! Can't wait to build up my Podium.

    I would like to know when the people with broken frames purchased their frame. This might give us some insight whether this is a design fault or a "bad batch" of aluminum.

    Maybe Noel can comment to put the issue to rest.
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  38. #38
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    @tiSS'er

    I think you'll find a fairly wide range of purchase dates:

    My endo was purchased almost 2 yrs ago, and has probably been growing the chainstay crack for some time under a fine layer of dirt (I don't wash my bikes, only wipe off).

    austin_bike's is maybe 6 months old?

  39. #39
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    Quote Originally Posted by robertj
    @tiSS'er

    I think you'll find a fairly wide range of purchase dates:

    My endo was purchased almost 2 yrs ago, and has probably been growing the chainstay crack for some time under a fine layer of dirt (I don't wash my bikes, only wipe off).

    austin_bike's is maybe 6 months old?

    If that is the case, I suspect there is a design fault. I will be keeping a close eye on mine
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  40. #40
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    Interesting that you rode with no problem. I have the crack and I was not planning to ride it. However on Saturday I have a race (CAT 3, old guy) and it's just XC, not competitive. My backup bike is in the shop getting a new drive train. I wonder if I should just ride the knolly?
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  41. #41
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    Quote Originally Posted by NoahColorado
    I've been in the same boat. If it's any consolation, I've ridden it cracked for a long time on some pretty rough stuff and never had a critical failure.

    The crew at Knolly took care of me perfectly. I still ride my Endorphin with 100% confidence in it's strength. I hit a drop in Moab yesterday and got caught in a breeze, it ended up taking me off line and I landed fully bottomed with a huge thud - my left pedal spindle (ti) snapped clean off and I had to ride the remaining 8 miles with one pedal. Knolly unscathed. To me, instances like that tell me it's not a design flaw that's at hand, but a manufacuring defect or some other unforeseeable anomoly.

    I like riding bikes much more than speculating about them, and my Knollys have never let me down or left me stranded. Cheers boys! Can't wait to build up my Podium.
    Nothing against Knolly in this, as they make awesome bikes, but EVERY bike will last one **** up. Even those other brands tout ONE massive launch, outside of design parameters, and the bike comes away unscathed. How about the next time? Go to the beginner/ALL MOUNTAIN forum here and you'll see n00b's saying the same thing about how their bargain basement bike was ridden way out of design parameters and still didn't break.

    Regardless, Knolly seems to overdesign, something I agree with, going against the trend of going lighter. Even with "smarter" design that makes a bike lighter AND stronger, there are still sacrifices in certain places, like impacts, for instance. I'm sure Noel is not happy even with a few failures, as they go outside of his design philosophy, so besides taking care of the customers, he's probably not resting until the design is perfect.

  42. #42
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    Fast service from Knolly

    A 5 min call and new parts are on the way. PS my wife said it cracked cause I'm fat
    I did break a frame last year Knolly sent a new frame out and was riding 5 days later.

  43. #43
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    Quote Originally Posted by tuco
    A 5 min call and new parts are on the way. PS my wife said it cracked cause I'm fat
    I did break a frame last year Knolly sent a new frame out and was riding 5 days later.

    I love hearing this. Service like this will improve upon the already stellar reputation of Knolly.
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  44. #44
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    Nice vacation return reading here.....

    Quote Originally Posted by austin_bike
    New rear triangle is on its way already. Actually, they benefit from the thread. If I had not read this thread, I would not have been looking at mine, nor would the other guy on the ride. Eventually that could have been a catostrophic failure which would have been a LOT worse.

    Think of this thread as a PSA. Quietly sweeping something under the carpet might help keep things quiet, but the earlier they understand the severity, the quicker they can take action to address it.

    Look at Toyota. They had problems for years. Suddenly it all comes out and it has blown up on them because they tried so hard to keep it down. Does anyone want that?
    Are you really this hysterical about everything?

    If you examined that chain stay for five minutes you'd see it is not cracked across the bottom and it's solid through the center. Your little crack, and those like it, most likely will never get past the center line. A tire going flat suddenly would result in greater loss of control than your chain stay coming apart completely (which it won't).

    Painting Knolly with the Toyota brush is cheap, IMO.

  45. #45
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    Someone said that this was best handled off the board. I disagree. Based on the original posting several people have found issues and they can now work with Knolly get this fixed.

    Catastrophic failure? Who knows. But the point is nobody wants to find out their frame is cracked because it splits on them.

    The toyota analogy was about how they handled the PR aspect. As someone in that line of business, it was a case study on how to not deal with customer issues. Put your head in the sand. Deny. Deflect. Do everything you can to keep it from coming out. Then, when it finally does, there is a long paper trail back to you that looks really bad.

    I'm glad Knolly is addressing this and I am glad that it was brought up here so I could address it now, on my terms, vs. later when it is less convenient.
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  46. #46
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    Does anyone know if there is going to be an upgraded (stronger) swingarm?

  47. #47
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    Quote Originally Posted by dulyebr
    Does anyone know if there is going to be an upgraded (stronger) swingarm?
    It depends on how many are cracking, I bet. If it's a small percentage, then replacing failed parts promptly (as they've done) seems more cost effective than a re-design. Adding strength to a weak spot only moves it somewhere else.

    Anyway...I think they should be busy working on the Delerium XC instead

  48. #48
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    Quote Originally Posted by Mrwhlr
    It depends on how many are cracking, I bet. If it's a small percentage, then replacing failed parts promptly (as they've done) seems more cost effective than a re-design. Adding strength to a weak spot only moves it somewhere else.

    Anyway...I think they should be busy working on the Delerium XC instead
    It might be more cost effective, but as a customer, I'd feel better if I think that they are designing a stronger part and putting it on new bikes, and if I have a problem, to know that the piece they would be sending fixes the issue, rather than hoping it doesn't show up again. Honestly, I don't know what percentage of Endo's have the potential for this happening, but I don't think that strengthen this part would mean moving the stress to another weak spot.

    Anyway, I really don't know how hard or easy would mean redesigning that part, maybe just add more material in that part? On all the cracks (well, not many but I think that there are about four mentioned here), it's on the same spot.

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    To fill the hole with material might solve the problem? Just checked mine, no crack, so far...

  50. #50
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    Quote Originally Posted by glitz

    I hope bike shops start dropping the hammer on idiots that think everyone in a bike shop is a drunk and can be bought off with beer.
    Uptight are we? I think you better go find a tree with a hole in it and go put your peepee in it, you may get a squirel job and come home with a smile.

  51. #51
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    Quote Originally Posted by rzozaya1969
    It might be more cost effective, but as a customer, I'd feel better if I think that they are designing a stronger part and putting it on new bikes, and if I have a problem, to know that the piece they would be sending fixes the issue, rather than hoping it doesn't show up again. Honestly, I don't know what percentage of Endo's have the potential for this happening, but I don't think that strengthen this part would mean moving the stress to another weak spot.

    Anyway, I really don't know how hard or easy would mean redesigning that part, maybe just add more material in that part? On all the cracks (well, not many but I think that there are about four mentioned here), it's on the same spot.
    Your thinking about the stress is a bit off, you make that area so stiff it can't bend, it'll bend elsewhere (and maybe crack eventually)....anyway..plenty of mfgs. make these kinds of cost/benefit decisions. Austin seems to give them all plenty of practice with that analysis, because the trails here claim victims indiscriminately. Not a lot of re-designs come of it, but lots of replacements.

    Take Thomson - I've cracked two stems in about every way one can, and one seat post. Now those are items that can hurt you if they let go (their cracked ones didn't), but they just replaced my cracked stuff with new stuff, promptly and without hassle. I'll still use them because of the support.

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    Even initially i felt the swingarm looked a bit under-built relative to the rest of the bike. I mean the chainstays are massive, so why suddenly go weight-weenie on the seatstay?

    When Titus brought out the mark II version of the MotoLite, they addressed the bike's weak point (drive side seatstay), and kept it so that the parts were backwards compatible. I went ahead and made the upgrade for peace of mind, and resale value; mostly peace of mind.
    Last edited by dulyebr; 07-05-2010 at 03:35 PM.

  53. #53
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    I too have a cracked Endo. I just hope guys from the big K won't let me down...
















    The question is, if I get a new part, does the guarantee clock start ticking all over again?

  54. #54
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    my dream bike

    Quote Originally Posted by Mrwhlr

    Anyway...I think they should be busy working on the Delerium XC instead


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    I would love to have the same good feeling about Knolly as some on here do. My friend and I both have 2010 endo's and his seat post cracked at the weld meeting the top tube. He sent an email to Knolly and their response was"we have no parts for you but will give you a good deal on a new Chili when they come out in 2 months" What am I missing here, I have always heard that Knolly customer service is second to none but come on....I have the emails to prove it. Makes me think I should sell mine before it too breaks and I too am out $$ for a new frame and no bike to ride for 2 months. How do people get a hold of someone who will really do something to help me out. Anyone have any tel numbers I can call or email addresses?

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    if Knolly doesn't come through for ya, i would get ahold of Ventana. seriously. they fixed a friends Intense after he heard the same thing you heard from Knolly. paint stripped, welded, heat treated & repainted, {powder coated} for a price you probably wouldn't believe if i said it here. the guy's been riding it for about a year.
    breezy shade

  57. #57
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    Quote Originally Posted by nhodge View Post
    if Knolly doesn't come through for ya, i would get ahold of Ventana. seriously. they fixed a friends Intense after he heard the same thing you heard from Knolly. paint stripped, welded, heat treated & repainted, {powder coated} for a price you probably wouldn't believe if i said it here. the guy's been riding it for about a year.
    Thanks for the info.... my endo is fine for now (and i hope it never has this issue), but at least I know there's something to do (although a chilli would be sweet, my budget wouldn't allow it..

  58. #58
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    Quote Originally Posted by bdavis1369 View Post
    I would love to have the same good feeling about Knolly as some on here do. My friend and I both have 2010 endo's and his seat post cracked at the weld meeting the top tube. He sent an email to Knolly and their response was"we have no parts for you but will give you a good deal on a new Chili when they come out in 2 months" What am I missing here, I have always heard that Knolly customer service is second to none but come on....I have the emails to prove it. Makes me think I should sell mine before it too breaks and I too am out $$ for a new frame and no bike to ride for 2 months. How do people get a hold of someone who will really do something to help me out. Anyone have any tel numbers I can call or email addresses?
    Knolly's CS is pretty phenominal in my eye but an immediate fix for your bud is asking the impossible right now. If you haven't been following their situation the last couple years here is a general breakdown and summary of info that's been on various threads on here over the past year. They tried to keep frame production with a well known builder in N America. To sum things up, the manufacturer wasn't all they were cracked up to be, terrible lead times, suspect quality control at times, and what seemed to be and has now proven to be near zero commitment to bicycle manufacturing which is a small percentage of their sales. Knolly had what seemed to be the bikes of the year on their hands at Interbike 2010 in the Chilcotin and Endorphin SL and were poised for a massive 2011. The entire first run of frames was scrapped by Knolly as production was flawed, and they cut ties and moved on. Rather than having their biggest year, they spent all of 2011 essentially cleaning up this mess and retooling with a new manufacturer. All the while they continued to try and keep up with warranty and CS, but fairly recently they've run out of virtually all stock of Endorphin spares(and everything else).

    The first legitimate run of new Chicotin frames is expected in the next week or so and have been pre-ordered by folks for quite some time. The second run is due towards the end of April right now and if your buddy can get in on that one at a good price I would jump on it, if that wait isn't acceptable he's likely out of luck and will have to go another direction. It's a tough spot to be in for sure and certainly not a situation Knolly wants to put a rider in but there really isn't anything that can be done right now. The answer he got from them is the same answer you will get from anyone there, and is truely the best they can offer. Personally, if he has anything at all to ride in the meantime, I'd wait it out as the Chilcotin is going to be insane! Best of luck whatever direction you guys decide to go!
    Sipping the Knolly Whisquillappa

  59. #59
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    Quote Originally Posted by catch22 View Post
    Knolly's CS is pretty phenominal in my eye but an immediate fix for your bud is asking the impossible right now. If you haven't been following their situation the last couple years here is a general breakdown and summary of info that's been on various threads on here over the past year. They tried to keep frame production with a well known builder in N America. To sum things up, the manufacturer wasn't all they were cracked up to be, terrible lead times, suspect quality control at times, and what seemed to be and has now proven to be near zero commitment to bicycle manufacturing which is a small percentage of their sales. Knolly had what seemed to be the bikes of the year on their hands at Interbike 2010 in the Chilcotin and Endorphin SL and were poised for a massive 2011. The entire first run of frames was scrapped by Knolly as production was flawed, and they cut ties and moved on. Rather than having their biggest year, they spent all of 2011 essentially cleaning up this mess and retooling with a new manufacturer. All the while they continued to try and keep up with warranty and CS, but fairly recently they've run out of virtually all stock of Endorphin spares(and everything else).

    The first legitimate run of new Chicotin frames is expected in the next week or so and have been pre-ordered by folks for quite some time. The second run is due towards the end of April right now and if your buddy can get in on that one at a good price I would jump on it, if that wait isn't acceptable he's likely out of luck and will have to go another direction. It's a tough spot to be in for sure and certainly not a situation Knolly wants to put a rider in but there really isn't anything that can be done right now. The answer he got from them is the same answer you will get from anyone there, and is truely the best they can offer. Personally, if he has anything at all to ride in the meantime, I'd wait it out as the Chilcotin is going to be insane! Best of luck whatever direction you guys decide to go!
    Very well said. It amazes me that Knolly managed to pull out of the situation in 2011. I went through the same thing with Turner when I broke my TNT 5 Spot. I was given the upgrade option but chose to go the Knolly direction instead. Unfortunately Knolly can't maintain a lifetime of spare or replacement parts for discontinued models. From what I have seen, the new products from Knolly are far beyond stellar and in an entirely new class.
    Employed by Pivot Cycles - www.pivotcycles.com

  60. #60
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    Quote Originally Posted by bdavis1369 View Post
    I would love to have the same good feeling about Knolly as some on here do. My friend and I both have 2010 endo's and his seat post cracked at the weld meeting the top tube. He sent an email to Knolly and their response was"we have no parts for you but will give you a good deal on a new Chili when they come out in 2 months" What am I missing here, I have always heard that Knolly customer service is second to none but come on....I have the emails to prove it. Makes me think I should sell mine before it too breaks and I too am out $$ for a new frame and no bike to ride for 2 months. How do people get a hold of someone who will really do something to help me out. Anyone have any tel numbers I can call or email addresses?
    Hi there, I have offered your friend Paul a great deal on a brand new Chilcotin or Endorphin frame to replace his out-of-warranty, user-welded frame. Please accept my deepest apologies for not having any replacement front triangles for his frame. Like I said, I cannot offer him something we don't have.

    Paul has my email, and my phone number. Please feel free to call me 24 hours a day.
    Director of Sales: Knolly Bikes

  61. #61
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    Quote Originally Posted by bdavis1369 View Post
    I would love to have the same good feeling about Knolly as some on here do. My friend and I both have 2010 endo's and his seat post cracked at the weld meeting the top tube. He sent an email to Knolly and their response was"we have no parts for you but will give you a good deal on a new Chili when they come out in 2 months" What am I missing here, I have always heard that Knolly customer service is second to none but come on....I have the emails to prove it. Makes me think I should sell mine before it too breaks and I too am out $$ for a new frame and no bike to ride for 2 months. How do people get a hold of someone who will really do something to help me out. Anyone have any tel numbers I can call or email addresses?
    Knolly's customer service is 2nd to none. Out of warranty and custom welded frame. You're buddy technically is owed nothing. The fact that they offered him anything is pretty solid.

  62. #62
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    Quote Originally Posted by bdavis1369 View Post
    I would love to have the same good feeling about Knolly as some on here do. My friend and I both have 2010 endo's and his seat post cracked at the weld meeting the top tube. He sent an email to Knolly and their response was"we have no parts for you but will give you a good deal on a new Chili when they come out in 2 months" What am I missing here, I have always heard that Knolly customer service is second to none but come on....I have the emails to prove it. Makes me think I should sell mine before it too breaks and I too am out $$ for a new frame and no bike to ride for 2 months. How do people get a hold of someone who will really do something to help me out. Anyone have any tel numbers I can call or email addresses?
    so what was the "good deal" they offered on a Chilcotin? they must have given you a price
    Last edited by nhodge; 03-10-2012 at 01:35 PM.
    breezy shade

  63. #63
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    I think MSRP is the price everyone can expect.

  64. #64
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    Quote Originally Posted by Mrwhlr View Post
    I think MSRP is the price everyone can expect.
    EVERYONE, including people w/ cracked Endorphin unfixable, non replaceable chainstays, that have been offered "a deal".
    breezy shade

  65. #65
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    Quote Originally Posted by nhodge View Post
    EVERYONE, including people w/ cracked Endorphin unfixable, non replaceable chainstays, that have been offered "a deal".
    The point being, the deal worked out was unique; everyone can't expect to have exactly the circumstances generating that outcome. MSRP sets an expectation clearly. I would not be posting any price I was given below that, because it doesn't help the person giving me that price in any way.

  66. #66
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    I just jumped on the knolly wagon with an 09 endorphin. It is used and the previous owner had it as a warranty replacement, said he had 15 or so rides on it only. There is no crack as of now. Although I am fairly light (160lbs) I ride hard and am coming off a maverick matic that i cracked.

    What do you think is the percentage of endorphin frames with that crack? 10% 40% 75%?? I'm gonna try not to let it bother and just ride it until it explodes.

  67. #67
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    Quote Originally Posted by tiSS'er View Post
    Very well said. It amazes me that Knolly managed to pull out of the situation in 2011.
    No kidding....in comparison, many folks have been waiting for replacement Revolt frames from Evil for as long as a year (some even longer)! Even with changing manufacturer's this year, Noel and crew have done a much better job of taking care of customers.

    BDavis, if I were your buddy, I'd continue to ride the Endo (unless it's really sketchy) and jump on the next batch of Chilcotin's....if the deal is worth it.

  68. #68
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    never mind
    Last edited by blcman; 03-12-2012 at 06:05 PM.

  69. #69
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    Quote Originally Posted by blcman View Post
    never mind
    so LAME
    breezy shade

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    ditto....my endorphin cracked around top weld of seatpost/toptube junction. warranty people said it was past the two year point. goodbye.......i bought it in the fall. no riding in winter here till april/may. broke my wrist that year, so had possibly a year to year and a half-9mths of riding. i dont jump, and spend most days riding game trails and bushwacking scoping lines for trails. over 20 years of trail building on the shore and a smalltown that is home to knollys james doerfling. none of that mattered to knolly and no bones thrown in consolation to poor warranty. loved the ride but will never ride, buy or support a knolly sale. hope you have better luck than those posted on the cracked knolly frame searches.

  71. #71
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    Quote Originally Posted by jlepp View Post
    ditto....my endorphin cracked around top weld of seatpost/toptube junction. warranty people said it was past the two year point. goodbye.......i bought it in the fall. no riding in winter here till april/may. broke my wrist that year, so had possibly a year to year and a half-9mths of riding. i dont jump, and spend most days riding game trails and bushwacking scoping lines for trails. over 20 years of trail building on the shore and a smalltown that is home to knollys james doerfling. none of that mattered to knolly and no bones thrown in consolation to poor warranty. loved the ride but will never ride, buy or support a knolly sale. hope you have better luck than those posted on the cracked knolly frame searches.
    That is a very disappointing story. Doesn't jibe with best in the business customer service as claimed on this board. Hopefully this gets worked into a better solution in the coming weeks. Post back if it does or doesn't.

    Bobo

  72. #72
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    Quote Originally Posted by jlepp View Post
    ditto....my endorphin cracked around top weld of seatpost/toptube junction. warranty people said it was past the two year point. goodbye.......i bought it in the fall. no riding in winter here till april/may. broke my wrist that year, so had possibly a year to year and a half-9mths of riding. i dont jump, and spend most days riding game trails and bushwacking scoping lines for trails. over 20 years of trail building on the shore and a smalltown that is home to knollys james doerfling. none of that mattered to knolly and no bones thrown in consolation to poor warranty. loved the ride but will never ride, buy or support a knolly sale. hope you have better luck than those posted on the cracked knolly frame searches.
    Please send me an email at kevin AT knollybikes DOT com, so I can see about some sort of resolution for you. Thanks.
    Director of Sales: Knolly Bikes

  73. #73
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    jlepp,

    I have a Large, black, Endorphin front end I was refurbishing when I got my Delirium. I probably won't have time/need/motivation to build the old Endo back up. I'd consider selling the front triangle if you can't work something out w/ Knolly. It needs main pivot bearings. You can't receive private messages, for some reason.
    Nice KOM, sorry about your penis.

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    thanks for the offer. i'm riding a small frame so the large wouldn't work. sorry i disabled the private message subscription due to the trash talk i was getting from loyal knolly folks/reps or whatever. i rode my endo 2-250 days, dont jump and have been riding for 25 years. the bike was not abused and based on itsbeefy build and builders background i expected it to last someone like me to last longer than a couple of seasons(6-7 mths here). i exceded the warranty time but have been offered the crash replacement for clearly a frame fault. very generous offer in my opinion. i put my story out there so people would question the builder on the design changes , manufacturing , warranty so they were clear and could make an informed decision. not trying to slag knolly or pretend i deserve anything outside of written policy. i love the way the bike climbed, carved turns and flew confidently downhill. now i have a tough decision. good luck on your choices and enjoy the ride.

  75. #75
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    Quote Originally Posted by jlepp View Post
    thanks for the offer. i'm riding a small frame so the large wouldn't work. sorry i disabled the private message subscription due to the trash talk i was getting from loyal knolly folks/reps or whatever. i rode my endo 2-250 days, dont jump and have been riding for 25 years. the bike was not abused and based on itsbeefy build and builders background i expected it to last someone like me to last longer than a couple of seasons(6-7 mths here). i exceded the warranty time but have been offered the crash replacement for clearly a frame fault. very generous offer in my opinion. i put my story out there so people would question the builder on the design changes , manufacturing , warranty so they were clear and could make an informed decision. not trying to slag knolly or pretend i deserve anything outside of written policy. i love the way the bike climbed, carved turns and flew confidently downhill. now i have a tough decision. good luck on your choices and enjoy the ride.
    even if you only posted just to expedite knolly's response, you shouldn't take any abuse for it.

    the forums are double edged, people can't complain that any negative comment will be here forever as a way to censor things, when the flipside is the over the top fanboi love that sometimes gets posted gets to stay here forever too. the forums are for the good and the bad. stoke and disappointment.

    thankfully your posting got you a response from knolly. post up if you decide to stay with the brand.

  76. #76
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    Quote Originally Posted by BBOC View Post
    I disagree. Should I sweep it under the rug? The frame cracked, that's a fact. Nothing is perfect all the time and the company's response is what I deem as important. I give Knolly a AAA rating. I've seen many posts where people were concerned about buying a Knolly because it doesn't have a lifetime warranty and so few CS data points to measure the company against. I'm providing a data point, and a good one at that.

    Does anyone think that the Endo is a bad design and something you need to baby for fear of breaking the frame? I don't, and I cracked one. I plan to ride it just as hard in the future and won't worry a bit.
    Ya gotta understand, MrWheeler was part of the Chumba disaster, and we all know how that went.
    "It's only when you stand over it, you know, when you physically stand over the bike, that then you say 'hey, I don't have much stand over height', you know"-T. Ellsworth

    You're turning black metallic.

  77. #77
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    Quote Originally Posted by Jayem View Post
    Ya gotta understand, MrWheeler was part of the Chumba disaster, and we all know how that went.
    As long as I'm still in your head, I guess it doesn't matter if I can't remember what I put there.....
    Nice KOM, sorry about your penis.

  78. #78
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    Good news, you can buy new Endo

  79. #79
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    Quote Originally Posted by Jayem View Post
    Ya gotta understand, MrWheeler was part of the Chumba disaster, and we all know how that went.
    Oh Jayem, I remember! It was during the time when you claimed the 4xfour was nothing more than a horst link....yes, then you got hammered. I may have participated in that too, sill foggy......
    Nice KOM, sorry about your penis.

  80. #80
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    Been looking at Knollys for a long time now and always thought that was the weak point of the frame. Not surprised to see people w cracks there really.

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    knolly came through with a new and improved endo. i must now eat crow, but am certainly humbled by the support of my community and the company in the end...

  82. #82
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    Quote Originally Posted by jlepp View Post
    knolly came through with a new and improved endo. i must now eat crow, but am certainly humbled by the support of my community and the company in the end...
    Good to hear and thanks for posting. What I have learned from this is that posting here until Dusty responds is the best way to get warranty support from Knolly knowing in advance that the Knomers will hammer you mercilessly for daring to question Knolly's contracted manufacturing processes. Or just contact Kevin/Dusty directly to get help.

    A detail though, you were out of warranty and they still sent you a new and improved Endo frame at no charge? It seems reasonable to me that being out of warranty should mean that they would offer you a significant discount on a purchase of the new improved Endo. In warranty should be a frame at no cost to you.

    Either way sounds like your problem was resolved. Ride on! Or ski now if you aren't in AZ...

    Bobo

  83. #83
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    Quote Originally Posted by bobo_krkk_NIN View Post
    What I have learned from this is that posting here until Dusty responds is the best way to get warranty support from Knolly knowing in advance that the Knomers will hammer you mercilessly for daring to question Knolly's contracted manufacturing processes. Or just contact Kevin/Dusty directly to get help.



    LOL, you can gain similar information in the brake forum when posting about problems with your magura brakes - it is the fastest way to get Jude to respond

    [cliché]further proof that grease always goes to the squeaky wheel[/cliché]

    Its great that they have Kevin on board now to help streamline the process. Plus he is dreamy

  84. #84
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    Quote Originally Posted by 006_007 View Post
    LOL, you can gain similar information in the brake forum when posting about problems with your magura brakes - it is the fastest way to get Jude to respond

    [cliché]further proof that grease always goes to the squeaky wheel[/cliché]

    Its great that they have Kevin on board now to help streamline the process. Plus he is dreamy
    Ride Hopes, no worries but thanks for the tip.

    Wait, Maguramers hammer people mercilessly if they have problems with Magura brakes?

  85. #85
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    Hey bobo....getting in touch with knolly through this web site and via my locol shop-red shreds as well as the fact that their warranty guy for this area has ridden here and knows of the work i do. knolly now has a grassroots 'ambassador' program that i am proud to be part of. always loved my endorphin and my new bike looks good but its minus 15 and puking snow.....so it will have to wait to get dialed in next spring. thanks to those positive emails and thankyou knolly.....

  86. #86
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    Quote Originally Posted by jlepp View Post
    Hey bobo....getting in touch with knolly through this web site and via my locol shop-red shreds as well as the fact that their warranty guy for this area has ridden here and knows of the work i do. knolly now has a grassroots 'ambassador' program that i am proud to be part of. always loved my endorphin and my new bike looks good but its minus 15 and puking snow.....so it will have to wait to get dialed in next spring. thanks to those positive emails and thankyou knolly.....
    You will have to remind what snow is. Not much of that here in Phoenix.

    Sounds like you had a lot of help on your side to get a "deal" on a bike that failed just outside of warranty. Glad it worked out for you. I would have thought that you should have gotten a chili since the new endorphin is so much different than the old one.

    Bobo

  87. #87
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    the choice between the chilcotin and the endorphin was/is a tough one.....i may decide to do a sell/swap/trade towards a chili yet. as you said the new version of the endorphin is somewhat different, and it seems that the toptubes standover has been dropped. i have short legs and a long torso, so the old small endo fit great. the new hydrformed toptubes lower standover means that i need a looong seat post which i am not that comfortable with considering previous frame failure at seat/top tube junction. new design should nullify that but......will try out my friends medium frames to see if it isn't a better fit
    three of the people i ride with are on chilcotins and they love em .i actually live in the 'chilcotin' area of central bc , so it seams like a no brainer . they are not really that much heavier but i did not think my style/level of riding warranted the larger head tube gussets etc as i am not hunting for hucks and drops. i am somewhat aggressive on the downhill but my previous endorphin handled it beautifully and the thought of an easier climb(lighter) ultimately made up my mind.
    can't imagine living in the desert, but i can imagine that you may go riding todat while i don some xc skis for a short family ski pre xmas. best wishes on the holiday season....

  88. #88
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    So has anyone actually had this area of their Endorphin break? Or has the crack developed and remained. I ask because I saw this hairline begining to develop on my 09 frame. I am actually not terribly concerned about it at this point, although I will monitor it. I don't think catostrophic failure is of concern to me either, it looks like the direction the arm deflects does not make this a major load bearing point.

    I noticed this while installing a new fork which I'm pretty stoked about. But wondering if my time with the frame is limited or will I still get great use out of it?

  89. #89
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    Quote Originally Posted by LaXCarp View Post
    So has anyone actually had this area of their Endorphin break? Or has the crack developed and remained. I ask because I saw this hairline begining to develop on my 09 frame. I am actually not terribly concerned about it at this point, although I will monitor it. I don't think catostrophic failure is of concern to me either, it looks like the direction the arm deflects does not make this a major load bearing point.

    I noticed this while installing a new fork which I'm pretty stoked about. But wondering if my time with the frame is limited or will I still get great use out of it?
    Like pictured on page 1? Know of them going years looking just like that. Just ride it.
    Nice KOM, sorry about your penis.

  90. #90
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    Yup, on the driveside swing arm cut out.

  91. #91
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    Quote Originally Posted by LaXCarp View Post
    Yup, on the driveside swing arm cut out.
    Four years + on one I know, flogged properly, before turning into a Chili, unbroken.....
    Nice KOM, sorry about your penis.

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