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  1. #1
    mtbr member
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    if you read the first post in this thread read them all (30.03.13)

    My brand new Chilcotin frame has some really nice welding but this is spoiled by the welding at the rear driveside hanger. It's just not right, it looks smeared. The initial disappointment was made infinitely worse today when I realised that the wheel won't mount straight. It leans in towards the driveside and the offset is such that the wheel is a couple of mm closer to the right side than it is to the left.

    I'm gutted. I've waited so long for this bike. I feel like my dream bike bubble has just been burst
    Last edited by cfrench; 03-30-2013 at 09:52 AM. Reason: revised title.

  2. #2
    Knomer
    Reputation: Dusty Bottoms's Avatar
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    Send me a PM and let's get you sorted.
    Global Director of Sales: Knolly Bikes

  3. #3
    Biking Like Crazy!
    Reputation: blcman's Avatar
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    Quote Originally Posted by frenchcr View Post
    It leans in towards the driveside and the offset is such that the wheel is a couple of mm closer to the right side than it is to the left.

    My wheel is a little closer to the left side of the chainstay by a couple of mm. I just attribute that to the wheel dish being off.
    Is your wheel straight in the frame but the dish is off?
    Niner RIP9
    Niner WFO 650B
    Knolly Chilcotin
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  4. #4
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    [QUOTE=blcman;10243420]My wheel is a little closer to the left side of the chainstay by a couple of mm.

    "" I just attribute that to the wheel dish being off.""

    now hold on just a darn minute ,MISTER!!!
    breezy shade

  5. #5
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    Quote Originally Posted by Dusty Bottoms View Post
    Send me a PM and let's get you sorted.
    can you spell service?
    oh yes you can

  6. #6
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    Just a note on this:

    The welding style on the inside of the right side of the seat stay is what's called a "wash weld": this is done on purpose. It creates a "flat" weld and is done so that there is less chance of the chain interfering with the weld (as opposed to the raised profile of a regular weld bead).

    If there are any other issues, Dusty will be able to direct you to the correct service person at Knolly Bikes.
    Noel Buckley
    ------------------
    www.knollybikes.com

    Instead of PMs, please contact me here.

  7. #7
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    Awesome CS. You got a customer for life!

  8. #8
    Roll on Spring Time!
    Reputation: juan pablo's Avatar
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    trust me - Knolly will sort you out and make it right if there is an issue.
    I just want to ride.

  9. #9
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    Hang in there. It WIIL be your dream bike. Awesome ride.

  10. #10
    Biking Like Crazy!
    Reputation: blcman's Avatar
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    Quote Originally Posted by LAKESNAKE View Post
    Hang in there. It WIIL be your dream bike. Awesome ride.
    +1

    It is for me until I ride the new Endorphin! lol
    Niner RIP9
    Niner WFO 650B
    Knolly Chilcotin
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  11. #11
    ಠ_ಠ
    Reputation: dulyebr's Avatar
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    Quote Originally Posted by blcman View Post
    My wheel is a little closer to the left side of the chainstay by a couple of mm. I just attribute that to the wheel dish being off.
    Is your wheel straight in the frame but the dish is off?
    Mine is too, but it's more like 6mm. Couldn't it be designed that way on purpose?

  12. #12
    Biking Like Crazy!
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    Quote Originally Posted by dulyebr View Post
    Mine is too, but it's more like 6mm. Couldn't it be designed that way on purpose?
    I think it could be for the chainline? As long as the wheel is straight it's all good for me!
    Niner RIP9
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  13. #13
    Yebo Numzaan
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    classic internet culture!

    Seriously...would it not have been easier to reach out to someone @ knolly / pick up the phone?

    I dont understand this kind of internet sensationalism. Sure...hand it back
    I support EMBA

  14. #14
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    Yeah, kind of ridiculous. There is a high likelihood that nothing is wrong at all.

  15. #15
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    Yeah, my guess is the wheel is dished incorrectly. Did the OP try a different wheel?

  16. #16
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    Cool, I learned some welding terminology. And once again, Noel and Kevin prove how awesome they are.

    Bring on the carbon Endo, so I can send some more money your way
    Regional Race Manager, Knolly Bikes
    Washington State, Australia, New Zealand, South Africa

  17. #17
    si vis pacem...
    Reputation: Parabellum's Avatar
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    Just built mine, perfect alignment on the back end.

    Don't hit the panic button yet. If there is actually something wrong with your frame, the boys at Knolly will get you sorted.

  18. #18
    mtbr member
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    Quote Originally Posted by mayha View Post
    Yeah, kind of ridiculous. There is a high likelihood that nothing is wrong at all.
    what do you know about this bike that i dont. you are presumptous which makes you more ridiculous.

  19. #19
    mtbr member
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    Quote Originally Posted by cman8 View Post
    Awesome CS. You got a customer for life!
    Knolly have been great with me, i have to say that. Cheers.

  20. #20
    mtbr member
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    Quote Originally Posted by muttonchops View Post
    classic internet culture!

    Seriously...would it not have been easier to reach out to someone @ knolly / pick up the phone?

    I dont understand this kind of internet sensationalism. Sure...hand it back
    thats just my style of writing and not my culture. sorry, you were plain wrong this time.
    Last edited by cfrench; 03-30-2013 at 09:48 AM.

  21. #21
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    Quote Originally Posted by frenchcr View Post
    what do you know about this bike that i dont. you are presumptous which makes you more ridiculous.
    Well, as it turns out that weld you thought was all "wrong" was all "right". That wash weld is done on purpose. We were just commenting on the fact you are airing out in an online forum that something is drastically wrong with your frame when you clearly weren't positive what the problem was. Calling Knolly would be the best and first step to take. What's the current status?

  22. #22
    mtbr member
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    Okay, so the frame is out by around 1mm. Not 2mm as initially thought. The wheel dish was out by 0.5mm (which resulted in a ~2mm measured deviation). The wheel has been serviced and is perfect now. Now the bike is built up, i have a 1mm offset (towards the drive side). I run 2.4 Ardents so it really doesnt amount to much at all. To those who were negative about this post, all i can say is that when i have to pay approx 2800 CAD to buy the frame (in the UK), i have a right to measure and scrutinise the quality of the frame to the nth degree.

    Im nearly there with the build...

  23. #23
    mtbr member
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    Quote Originally Posted by mayha View Post
    Well, as it turns out that weld you thought was all "wrong" was all "right". That wash weld is done on purpose. We were just commenting on the fact you are airing out in an online forum that something is drastically wrong with your frame when you clearly weren't positive what the problem was. Calling Knolly would be the best and first step to take. What's the current status?
    mayha. i agree. i did over react. but i do love this bike though. ive wanted one for quite some time. i panicked. the wash weld is now a sign of quality engineering and well thought out design to me, and i have to admit my face did redden when Noel told us why it was there.

  24. #24
    Biking Like Crazy!
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    Glad things are working out for you frenchcr.
    Enjoy your new whip!
    Niner RIP9
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    Knolly Chilcotin
    Knolly Podium

  25. #25
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    Take it as a life lesson frenchcr, instead of going straight to the internet as a first choice complaining about a product (ANY product, not just bike related) perhaps it is best to talk to the people in charge first PRIVATELY.

    You wouldnt post pictures of puss filled warts on your junk out on the internet asking what to do, you would go to the doctor, right?

    Now build it up and ride it - it is a pretty damn fun bike.

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