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Thread: Returning my HP

  1. #1
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    Returning my HP

    Hey Todd,

    Just wanted to give you an update on my broken frame return. I took my frame to Supergo over the weekend and the guy will be calling for a call tag today to return the frame or they might just send out a new part. According to the manager, he says that you guys will basically just send out a new front triangle and leave the rear traingle intact. I'm wondering if this is standard procedure as the rear triangle does not seem easy to swap out.

    Which frame will I be getting? Is it going to be another '03 HP Expert or will it be the '04 model? Will it be a complete frame or just that front triangle?

    I'm also wondering what the possiblity is of getting an upgrade to maybe the MKIII or even to a 7POINT? Please let me know so I can inform Supergo of my intentions.
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  2. #2
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    Quote Originally Posted by elohttub
    Just wanted to give you an update on my broken frame return. I took my frame to Supergo over the weekend and the guy will be calling for a call tag today to return the frame or they might just send out a new part. According to the manager, he says that you guys will basically just send out a new front triangle and leave the rear traingle intact. I'm wondering if this is standard procedure as the rear triangle does not seem easy to swap out.

    Which frame will I be getting? Is it going to be another '03 HP Expert or will it be the '04 model? Will it be a complete frame or just that front triangle?

    I'm also wondering what the possiblity is of getting an upgrade to maybe the MKIII or even to a 7POINT? Please let me know so I can inform Supergo of my intentions.
    I do not directly handle warranty. This is done by the customer service and shipping guys who Supergo will be in touch with. Generally we replace the defect/broken part with a replacement. If the front triangle breaks we swap a new front, if the rear breaks then a new rear. The front/rears are interchangeable from 02-04. Frames are generally replaced with the same model year or newer.

    If you want to upgrade to the 05 model, this would be done on a credit basis. This probably can be done however the new models won't hit the US until Dec/Jan time.

    -ska todd

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